Somerhill Care Home

Thank you.

I must congratulate Somerhill Care Home for an excellent Christmas Day. The family and my mother had a fabulous day! The staff were amazing!

Overall experience was good. The staff were friendly, helpful and caring, however, training or new/inexperienced staff could be improved. More attention to dietary requirements and preferences would have helped.

Very good, no complaints at all. Will be even more wonderful when completed. Thank you for looking after my beautiful daughter.

I attended the Summer Garden Party with my father. Despite the rain making frequent appearances, the manager and her staff worked so hard to ensure all the residents had an enjoyable and memorable day. The manager's ‘leaf dance’ will certainly be remembered by residents and staff alike! The care staff were, as usual, very attentive and thoughtful. Thank you to all staff for your hard work.

My father resided at Somerhill Care Home for five months before he passed. He received the highest level of care, compassion and love from all of the staff. My father suffered with dementia and at first, was very confused about where he was when arriving in the care home. The staff worked tirelessly to ensure my father felt safe and he believed he was back at home. We shared meals with him in the dinning room which we were able to book on a number of occasions. The grounds have recently undergone a major upgrade with accessible paths, lawn, flowers and seating areas. The home is a lovely place for a loved one.

Each time I visit, there is a lovely atmosphere. All staff are kind and caring with the residents. There is a happy atmosphere. It's well-maintained and clean. The resident I visit speaks very highly of the manager and the staff.

I very much appreciate the wonderful care that both my mum and dad have received at Somerhill. The carers have been like family to my mum, especially during her final days.

My mother was very happy here, during her fourteen-month stay. She suffered from dementia but they dealt with her arrival with kindness and respect. When we visited we found all staff to be caring and polite and my mother always said goodbye to us with a smile and a wave. We noticed in the months before she died, the increased activities improved her well-being. Our only criticism would be the design of the bathrooms. The staff were all beautiful people.

My aunt has been at the care home since 2016 and has enjoyed her time there. In the beginning, she was in the old building and then moved to the new one. She enjoyed and partook in all the activities for the first few years. They were excellent, and as far as I know, still are. My aunt was bedridden for a couple of years and received excellent care. During her final days, her care could not have been better. The staff were compassionate and caring to my aunt and myself. Treated her with dignity and respect throughout. High recommend.

I remain very impressed with all that Somerhill Care Home and the staff did for my mother. Nothing was ever too much trouble. Staff are always kind, friendly and helpful. Thank you.

Very happy with the level of care and service provided to my mother. They went above and beyond from the time Mum entered the home in July 2021 until her last hours - being beside her and giving her final care. Thank you to all the team at the care home.

I found my stay at Hill House to be much better than I anticipated. Staff very good; warm, friendly and efficient. I would be willing to return there when necessary. Just wish costs were considered lower, but I am from Yorkshire.

I can’t recommend them highly enough.

Everybody is helpful.

My mother has been well cared for at Hill House for the last nine years. The staff treat the residents as they would treat members of their own family - with love and respect. It has been a huge reassurance to me that my mum has been a resident in Hill House, especially over the last year. Thank you to all the wonderful staff and for all you do.

Hill House have been utterly lovely throughout the pandemic and provided such kind attentive care. It is a delight to see Mum's face light up when the carers come into the room when we are on a video call and gives us such comfort. Whilst it has been heartbreaking not being able to see Mum in person during the pandemic, we know that Hill House are doing everything correctly and keeping Mum safe, well and happy and we couldn't be more grateful.

Although we've only managed 1 visit since March, our father is quite content with living in Hill House and receiving regular virtual assistant 'drop-ins' (he is blind and so cannot use a phone). I accidentally listened in to a catheter change recently and the nurses were very kind and patient with him, even though he kept repeating himself. We receive regular updates of any medical issues and feel he is in the best place.

I have been constantly in awe of the amazing care, patience and love that my sister has received from the team at Hill House. The professionalism and dedication of all the staff have created a wonderful, safe and caring home where my sister feels secure and valued and I am so grateful for the calm devotion she has experienced throughout the pandemic months. I also appreciate the time they find to keep me fully updated on any changes in my sister's condition. I am constantly reminded that she is in the most perfect of environments.

I'm very happy staying here. The carers are kind and considerate.