Marlborough Lodge

83/84 London Road, Marlborough SN8 2AN

Owner: Fidelity Healthcare Ltd

Person in charge: Fezan Islam (Care Manager)

Local Authority / Social Services: Wiltshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 18 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Tagalog

Single Rooms: 16

Shared Rooms: 1

Rooms with ensuite WC: 8

Weekly Charges Guide: Personal Care Single £750 – £850 , Personal Care Shared (per person) £600 – £750 (These prices are only a guideline, please contact Marlborough Lodge to find out the exact price for your requirements.) (These prices are only a guideline, please contact Marlborough Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Marlborough Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.1 Marlborough Lodge has a Review Score of 8.1 (8.080)

The Review Score of 8.1 (maximum of 10) for Marlborough Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Marlborough Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.802 for Marlborough Lodge is calculated as follows: ( (105 Excellents x 5) + (26 Goods x 4) ) ÷ 131 Ratings = 4.802

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.278 Points relating to the number of positive Reviews for Marlborough Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 3.6 positive Reviews (18 registered maximum number of service users ÷ 5). 1 Reviews ÷ 3.6 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Marlborough Lodge?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Marlborough Lodge

  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

There is a good feel to the home. Anytime I visit, my sister appears well looked after, clean, tidy and as comfortable as is possible. The staff usually appear relaxed and happy as they go about their duties. The other service users appear equally well looked after. Any part of the service that I have rated less than excellent is either because I have no knowledge or is inherent in the premises being an older building and not purpose built. However not being purpose built probably enhances the "good feel" factor.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Fantastic loving home, that provides excellent standard of care, a warm inviting environment. Staff always have a happy positive attitude and are always happy to help and go the extra mile for all their residents and staff.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always friendly and truly love their residents. Their patience is phenomenal!

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It is always a pleasure to me to see my mother so contented. It has relieved the family from worry having mother here. We know she is well looked after, is well fed and most important in her case, has company. The staff are attentive to the needs of the residents and are continually interacting with them.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

A family friend is staying at Marlborough Lodge. I find it a very friendly and caring home, always so many staff. There is a very nice homely feel to the home, I very much enjoy visiting. Nothing is too much trouble. I am very confident that the lady I visit is cared for in a way I would care for her. The management/staff involve me in her care which is very reassuring. It is a wonderful home.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My friend has been a resident for almost 5 yrs. I have never been concerned about her care since being in Marlborough Lodge. She is always clean, her room and her clothes, clean and tidy. There is lots of stimulation for the residents sometimes it is outside groups or just the staff doing things with them.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marlborough Lodge is an exceptional home. Having had a disastrous experience elsewhere in Marlborough, at a 'job's worth' nationally run home, my mother, who has advanced Alzheimer's , has found happiness and superb loving care from the staff who are of the highest calibre.

It goes to show that it really is all about the people- having enough well trained, and committed staff; and not about 'reporting' 'safeguarding' and 'that's for management' attitude that constitutes the running of a modern purpose-built, soulless institution where profit margins sacrifice true care.

This is home where the heart truly is, complete with imperfections in its layout (previously referred to by another review), it is more lovable for that. This is a team who are truly committed to the highest standards of care and respect, and who ensure that stimulation, good humour and affection are the norm. I recommend Marlborough Lodge wholeheartedly: my mother's life has been enriched by their efforts, and all our family join me in paying tribute to all the staff and visiting activities organisers, so unrelenting in verve and enthusiasm.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Marlborough Lodge provides care for my father which is caring, supportive to both residents and relatives. My father always appears to be very happy and secure, comfortable, well fed (amazing food) and stimulated. He is taken out on great trips, including possibility to go on holiday. The visitors to the lodge that provide entertainment are very geared to dementia sufferers. All in all I am extremely happy withy the care provided to my father and the staff that provide it.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Marlborough Lodge is the only place for my mum to be looked after - it's the best place. Trying to find a care home for my mum was probably the worst time of my life. However the moment I rang Marlborough Lodge I just knew it was right for mum. The manager was so kind, so understanding. All the staff are kind, caring and I know my beloved mum is safe and very well cared for. Mum has alzheimer's and she has been at Marlborough Lodge for 4 and a half years now and I cannot express my appreciation enough to all the staff for their wonderful care and kindness. I wouldn't be here now without Marlborough Lodge's help and support, they all need to know how good they all are. Thank you so much.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care and attention given to Mother from all of the Marlborough Lodge team is excellent. A great environment and one that I have great trust and confidence in. All the team take a pride in their work and truly look to know each of the residents and their individual needs.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My sister was first placed at Merlin Court in Marlborough where she became depressed and unwell due to the severe lack of stimulation. They also had no toilet-ing regime, partly due to minimal staff. I decided to move her early this year to Marlborough Lodge, having looked at many alternative homes in the area.

Marlborough Lodge is unique. From the outside it looks very dated compared with other homes, but from the inside it is like no other home that I have visited. On first entering, it passes the 'smell test' and you can feel the dynamic energy that is emitted from the many staff on duty. They have capacity for approximately 16 residents and I have always seen 6 or more staff on at anytime (not including the cook & management). My sister, who has Alzheimer's, responded positively within a week, to the cheerful, caring manner of all the staff and showed improvement in her health & well-being. She responded to the toileting programme and started to engage in all the activities which she found fun and stimulating. Although some activities are programmed, most of the stimulation provided is spontaneous, with members of staff providing music, playing the guitar with sing-songs & a range of physical games providing group play, hand - eye coordination and fun. My sister is also taken out regularly for trips to the shops, canal boat rides and local walks.

My sister does have her bad days, but the management, who are very much 'hands-on', & staff spend time together, analysing what triggered her bad mood and deciding a plan of action to limit the situation reoccurring. I have also found their record keeping to be comprehensive and am presented with Record / Progress sheets, to read & sign, during my visits.

My sister recently had a appraisal conducted by a Wiltshire Council support worker, who agreed with my choice of Home, and commented that it was the best Home that she had ever visited - praise indeed. I feel sure that my sister feels like she is still living in our family home, as she is so happy. It confirms my choice of Care Home for her, which is a great comfort.

How likely would you be to recommend Marlborough Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Sue Harper, Manager at Marlborough Lodge responded to this review on 22 Oct 2015:

Thank you very much for your lovely comments.

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