Care Homes Owned by Fidelity Healthcare Grove Hill Ltd

We transferred Mum from another care home due to staffing issues and lack of care, what a difference Marlborough Lodge was, she was so settled there, it was calm, the staff were calm and respectfull, nothing was too much trouble. Management were on hand at all times by phone. There were always lots of staff, not agency staff. Always offered us refreshments and even offered us meals. Just a good caring experience. Yes its an older building but its about the care. Her bedroom had a huge window which let in lots of light.

Only a small care home. Everyone is treated was an individual and the carers know each person well. Very friendly care home. The carers act professionally and with care.

Very happy with all the care Mum is receiving. Grove Hill is a very clean and comfortable home, and the food looks good and plenty for Mum's needs. The manager and staff are friendly and always have time to update on Mum's care.

My father was only in this care home for 3 months. The care and love he received from the staff and management was second to none. I can only thank them for making his last month on this planet pleasant and happy for him. I would need to go into care, recommending Marlborough Lodge - you can feel the love and care as soon as you walk in.

Initially, Dad came as a respite client. As he responded so well to the care and attention he received over those two weeks, we as a family decided that he and mum would benefit from him becoming a permanent client and he has continued to do well. We love seeing the interactions of the staff with their clients. They take a personal interest in them, are very very patient and treat them like a family member, all staff - manager, financial manager, carers and kitchen staff. I have also enjoyed the range of activities available although Dad is reluctant to join in sometimes.

This is on behalf of the family regarding our mum residing at Grove Hill Care Home. This home has a wonderful, homely and welcoming vibe no matter what time of day we choose to visit. The staff team are amazing, always polite and always with smiles. We are sure our mum has challenged them during her first arrival and settling period - this has never seemed to influence their positive approach when providing support to our mum. Over recent months, our mum has accepted this as her home, and although we see the decline in her physical and mental well-being, we also see she is safe and, in her world (as it is now), generally happy. Thank you.

My mother moved here at the end of July 2023. To date, we have been impressed with the friendliness, politeness and professionalism of the staff at the home. On the occasions we have visited the home, the staff have made us feel welcome, we have been offered tea/coffee and the staff have taken the time to chat with us and answer any questions we have had. The room is small, but my mother appears to have settled and we are thankful to the staff for this as she has had an unsettling time of recent.

The home is clean and the staff are friendly.

Thank you for all you do.

Grove Hill Care Home is a welcoming place, the love that fills the home is felt when you enter the room. Staff go above and beyond to adhere to the residents' needs. They stimulate residents and help them to be independent. They also understand the residents' needs and care for their relatives. They encourage them all to participate in the activities provided and celebrate birthdays and special occasions.

All I can say is how very pleased myself and my family have been with the care received at Grove Hill, the friendliness, the staff, always with a smile on their face, as well as treating my dad with the dignity he deserves. Thank you.

My mother spent six very happy years at Grove Hill. Over the last few years, the home has been through a revamp under the new owners, and I must say, it's been a pleasure to watch the changes. The staff are unbelievably caring to all residents; they all seem to love their jobs. The care and compassion that they showed during my mother's time there and especially as my mother neared the end of her life, were more than I could ever have asked for. Grove Hill Care Home is a wonderful place to care for your loved ones.

I have only been here for a short time, but everyone knows me, and the residents are friendly. We went to an animal park last week, and it was a lovely day out. The residents are still talking about it. This is a small home, but lovely. The food is good and plenty of it.

It was such a difficult decision to make to move Mum to the home, especially after the pandemic but I have nothing but praise for all the staff that show so much care and patience for all the residents. Any requests we have had in regards to Mum's care are met and I know each worker really does understand Mum and her needs. It has made such a hard decision so much easier knowing how well looked after she is and the home has a real big family feel to it. Thank you to everyone who helps with Mum.

I cannot rate Grove Hill Care Home highly enough. The Grandmother of my children lived here for 5 odd years, suffering from dementia. She sadly died last Thursday. Her main carer and all the staff are so caring and kind - they are genuinely fond of all the residents. They go the extra mile. She was very happy here. Even during her last few dying days, the respect and care was still evident - it was permanent - in how they would treat a family member of their own. You need have no worries if you are having to make the difficult decision of where your loved one should live - this superbly run Care Home and all the incredible staff tick all the boxes.

While the facilities are rather ordinary, it is the care on offer that stands out above all else - I am comforted by the fact I know Mum is happy and well cared for.

Dad has been a resident in Marlborough Lodge for six years. My wife and I have been pleased with the care he has received and fed back from management when required. The last two years have been challenging for everyone, but the home has managed very well indeed.

When visiting the home, again, the staff were always happy to see us and kept Mum as comfortable as they possibly could. Would recommend the home without hesitation.

are attempting to have a conversation. I like to think that occasionally I would be allowed to take my wife out for a short drive to give her a change of environment.

Great family place, everybody is so caring and can ask the carers anything and they will help you with whatever they can. All staff are very easy to talk to and you can ring day and night. One of the carers has added me to her Facebook so I can FaceTime my mum whenever I like.