Grove Hill Care Home, Swindon, Wiltshire

Located in Highworth near Swindon, Grove Hill Care Home is committed to making a positive contribution to the lives of older people and adults with dementia.

Grove Hill's staff are trained in providing care for those with dementia, in a safe and suitable environment for people with memory loss. The home's friendly, 24-hour home from home setting encourages an active lifestyle where staff are able to empathise with individuals and understand their daily requirements and preferences.

A caring environment is created by staff at Grove Hill. This was reflected in the home's CQC inspection in December 2015, which rated Grove Hill as Good in the 'caring' category.

Owner: J W C Dunn

Person in charge: J W C Dunn (Owner/Manager)

Local Authority / Social Services: Swindon Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 27 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Hearing Impairment & Deafness • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 13

Shared Rooms: 7

Rooms with ensuite WC: 0

Weekly Charges Guide: Personal Care Single £464 – £650 , Personal Care Shared (per person) £464 – £650 (These prices are only a guideline, please contact Grove Hill Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Grove Hill Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open all hours

Latest Care Quality Commission* Report on Grove Hill Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Grove Hill Care Home has a Review Score of 9.9 (9.936)

The Review Score of 9.9 (maximum of 10) for Grove Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Grove Hill Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.936 for Grove Hill Care Home is calculated as follows: ( (247 Excellents x 5) + (17 Goods x 4) ) ÷ 264 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Grove Hill Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.4 positive Reviews (27 registered maximum number of service users ÷ 5). 15 Reviews ÷ 5.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Grove Hill Care Home?

  • Extremely LIKELY
    22
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Grove Hill Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I cannot thank or praise the team at the Grove ,They have made such a BIG difference in my mother's life not to mention the peace of mind they have given my sister and I, in the knowing that she is so well looked after and the feeling that she is part of a family environment which has always meant alot to my mother.
This is the second placement for my mother and I truly believe she would not be here today if James had not taken her under his wing and given her the personally centred care she deserves.I work in care I know the difference when they are just going through the motion of care but this team actually want to make a BIG difference in their lives. Excellent Work by the manager and the team thank you all so much.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I could not have wished for a better care home for my brother. All the management and staff gave him their time, consideration and care that he needed in a warm and friendly atmosphere. Throughout his time there and at the end, he was treated with great respect and dignity. I couldn't have asked for more.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care is excellent, staff are excellent, nothing is too much trouble and facilities are excellent. The home is also very clean and you are made very welcome.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home was very busy but staff were very friendly and welcoming. The residents are treated with respect and given as much help as they need. It's like a little community.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Proprietor at Grove Hill Care Home responded to this review on 09 Mar 2017:

Thank you for the most positive review I am pleased to hear that the staff team continued to be friendly and welcoming, although things were a little hectic whilst attending to 20 plus guests including yourself for your relatives anniversary party.

This home has such a family feel. The staff are second to none. Nothing is too much trouble for either family or carer. For an example, they held an anniversary party for my in-laws.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Hands on Manager at Grove Hill Care Home responded to this review on 07 Mar 2017:

Thanks for the lovely review , I will show it to the team here . Iam so pleased the Resident was able to enjoy the anniversary party with his visiting wife.

We are really pleased with the change in our Dad. He is being kept much cleaner. He is getting the one to one care he needs. The staff are very polite and friendly. They are very patient and caring towards Dad and the home is very clean since coming on 17th October 2016 from a previous home.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Hands on owner/manager at Grove Hill Care Home responded to this review on 07 Mar 2017:

Thanks for the positive review . I will pass this on to the team here

Highly recommended. Amazing staff. Our dad lived here and now our step dad is living here.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Owmer/ at Grove Hill Care Home responded to this review on 07 Mar 2017:

Thank you for the most positive review, I will bring it to the attention of the team here. It's great to know that you had such a positive experience when we cared for your Father in the past that you used this experience to ensure the home was the correct one for caring for your stepfather.

Since the first day my mum moved into Grove Hill, it was visible to all the care for each individual. Nothing is too much trouble. The care is taken to help make her feel settled and welcome on her first day still prevails on her sixth year. This home goes from strength to strength and moves forward, fully supported by its staff, managers, residents and their families. While at work I have peace of mind, as I know mum will be safe and cared for with no hesitation. What more can I ask for?

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Owner/Manager at Grove Hill Care Home responded to this review on 07 Mar 2017:

Thank You , I will show the team your review. I would like also like to thank you for the tremendous support you give to the other Residents when you visit your Mother.

My mum has been a resident at Grove Hill Care Home for a number of years now during all this time the standard of care and attention provided by the staff has remained excellent. Although my mum has dementia, I can tell by her facial expressions and body language that she feels happy and relaxed. All the residents there are treated like well cared for and loved family members by the staff. They are mentally stimulated by the activities and games and also receive plenty of food, snacks and drinks throughout the day. I feel confident and have great peace of mind leaving my mum in the care of the management and staff of Grove Hill Care Home.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

James Dunn at Grove Hill Care Home responded to this review on 02 Mar 2017:

Thanks for this very positive review. These reviews are so important to the team here, knowing they are doing a superb job. I thank you again and will bring the review to the team's attention.

My wife is well cared for at the home, I always feel welcomed as a visitor. The staff are very kind. My wife is very happy in her own confused way.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Owner/hands on manager at Grove Hill Care Home responded to this review on 01 Mar 2017:

Thanks for the positive review I will bring it to the attention of the team. I am pleased that you feel welcomed when you visit, this reflects on your wife's well-being and contentment.

This small care home is run in a most organised and efficient way. The manager and staff are very caring and operate in a caring and pleasing atmosphere. Residents are treated with dignity and respect. Attention to details is good and nothing is too much trouble. Food is served on time with a choice. It is always attractively plated, large and small appetites catered for. Residents are encouraged to eat by themselves but help is always on hand for those that need it! A range of activities are on offer each day of which skittles and cinema afternoons are particularly enjoyed. All birthdays are celebrated. Overall I would be pleased to recommend this family run care home to others.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My parents have been at Grove Hill for 18 months and they are very happy and the worry has been taken away from all of us. The team are all excellent with so much care and patience. I go in at different times of the day and it is always run the same. They can have a shower every day if they wish and their clothes are always clean and dads shirts and trousers are pressed lovely.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

James Dunn, Proprietor at Grove Hill Care Home responded to this review on 16 Feb 2017:

Thanks L for your positive review, I will show it to the Staff team. It's great that you acknowledge the quality of the laundry service at the home, I believe that it is one of the many domestic tasks that are so important for the Residents dignity. Residents who have moved from other homes in the area, in the past, have said the laundry service at Grove Hill is of quality compared to their previous abode.

My mother has been here for approximately 6-7 years now and has always been happy, content and had an affectionate relationship with all the staff and have myself also found very informative and helpful also.
I've always been greeted, welcomed and offered refreshments or lunch which I've always found good and adequate. My mother is checked on regularly as she prefers to stay in her room, she is always attended to promptly if she has to call. Although she is fully funded, I would suggest overall it is very good value for money.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

James Dunn, Proprietor / hands on registered manager at Grove Hill Care Home responded to this review on 03 Feb 2017:

Thanks Richard for the review, I will pass this on to the Staff team and especially the chefs. I am pleased you enjoy the food when you dine with your Mother. I believe, to share a meal, is to share love.

Grove Hill has been part of my life for well over twenty years, as my mother used to work as a carer at the home. When my mother's health deteriorated, she wanted to go into Grove Hill as she knew that she would be cared for properly.
Grove Hill is a fantastic place to visit relatives and friends. The staff are excellent in dealing with different situations and spending quality time with individual residents, nobody is forgotten. The management team are excellent and run a 5-star operation.
There are always different events happening to keep the residents engaged.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Proprietor and at Grove Hill Care Home responded to this review on 02 Feb 2017:

Thanks Philip for your most kind review, I will pass this it to the staff team. Your Mum was a fantastic caring employee when she worked at grove hill and it's a privilege for the home to care for her now. Several long term employees who worked with your mother are still employed, we have lovely chats together with your mum about old times , sometimes your mum takes the " Mickey" out of the " boss" it's great fun having the banter with her , love her so much. Just had the CQC draft report through after the recent inspection and they've awarded good on all 5 headings with good overall ( waiting for it to be published on their Internet site.)At last the CQC recognizes the uniqueness wit love at Grove Hill although they still required all the pieces of paper to be exacting.

My mum moved into Grove Hill 6 years ago. She was a very poorly lady, having come straight from the hospital having broken her hip due to a fall while "wandering" around where she lived. Her weight had dropped so much we really didn't expect a good outcome, but the home were wonderful. They looked after her so well, she put on weight and became really well. Mum wasn't an easy person to cope with when she first arrived. Dementia has made her difficult but they were so good with her. She settled in eventually and made friends, joined in with events etc. Sadly mum passed away at the home after a spell in hospital where it became clear that was "end of life", so we were able to get mum back to Grove Hill with the help of the hospital i.e loaning of a hospital bed etc. all put in place before mum came home so she could be with people she had come to know and recognise.
Sadly, after only four days, she passed peacefully in her own room, staff were amazing with us and mum throughout her stay for the whole 6 years. I too will miss going there and seeing them all. I have come to know them and feel comfortable around them like family.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

James Dunn, Proprietor/ Manager at Grove Hill Care Home responded to this review on 12 Dec 2016:

Thank you, your mum will be missed. She was loved by all, I will pass a copy of your review to the team. The Home and the staff team do the best they can for all the Residents. Just wish the CQC would understand the nature and culture of love with care at Grove Hill instead of focusing on paperwork and record keeping with all its trivia.

My grandparents have been at Grove Hill Care Home for a year now and they have received the most amazing care, kindness and helpfulness anyone could ever expect to receive. All of the staff are fantastic so polite and respectful and very easy to get on with and always willing to answer any problems or queries, but as their very happy there we don't have any. I visit once or twice a week and have seen and met every member of staff and enjoy a chat with them all as do my grandparents. I would recommend Grove Hill Care Home to anyone who maybe looking for somewhere fantastic for caring.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum arrived at Grove Hill in March 2016, from the outset the kindness of the owner his wife and staff were evident. Time and care were given to keeping me informed of mum's stimulation. Whenever a concern arose, it was dealt with promptly, and any medical treatment was quickly looked into and given.
Mum was able to take part in some of the entertainment sessions laid on too. The overall impression was a 'home from home' with professionals on hand to deal with any problems.
I feel grateful that mum enjoyed the last few months of her life in such an environment.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father has been a resident at Grove Hill Care Home for 2 and a half years. I couldn't wish for him to be anywhere else. He is happy to be living at Grove Hill. The staff treat him with the utmost love and respect.
He enjoys his meals and is always clean and tidy. He also enjoys the activities. Overall he is treated with dignity and his care is second to none. I cannot praise Grove Hill enough.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Grove Hill has been home to mum now for 10 years, she suffers from slow deterioration of Alzheimer's Dementia. Her care here is and always has been excellent and the carers have adapted to each stage of her illness, as the changes in her mobility and needs have taken place.
From being up and mobile and still able to go out when she first arrived to now needing full care and assistance, each stage has been managed brilliantly. My family love and admire the staff. Mum is smiley and loving and the staff always show her love and care. Grove hill is very much "home" for her and we call the staff our "Grove Hill family".

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Grove Hill Care Home is a small care home that is family owned and operated. This means that the owner and manager is very "hands on" and approachable. The home has a "whole-life" ethos so residents are not required to leave when their care needs increase. The staff are committed to the home, staff turnover is very small. The staff are very caring, although mums dementia got very bad towards the end. The staff took time to look after her in a caring and professional way. The carers are always interacting with residents, helping with crosswords, sing-songs and all sorts of other support. No-one is forgotten or excluded. The staff and management of this excellent little care home always treated mum with care and respect and were always happy to see us when we visited. I can thoroughly recommend Grove Hill Care Home. This covers period 31/12/2011 to 4/1/2016.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

10/10 I would like to say how wonderful this care home is. My mother received the best care I could ask for. All her needs are well catered for. There is always a lovely warm welcoming atmosphere in the home, even if the staff are dealing with a crisis or are feeling a bit run down. The care is second to none and I notice all the residents receive genuine care with dignity and respect. Definitely a real home from home. I would highly recommend this home to anyone needing care in their later years. A massive thank you to all the fantastic happy staff.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Grove Hill has a friendly and happy atmosphere. The residents all appear content and engage in activities that are fun, worthwhile and stimulating. The staff are extremely caring, treating individuals with patience, tolerance, dignity and love; as if they were members of their own families. The management and staff are very approachable and always strive to meet the needs of each individual and those of their families. The home is very diverse, catering for all different cultures, by celebrating events such as St Patricks day. Food is nutritious and of the highest standard. I am very grateful to the staff for the love, care and dignity they have shown my mother-in-law and would recommend this home to anyone who has a vulnerable relative wishing to receive excellent care.

How likely would you be to recommend Grove Hill Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Grove Hill Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Grove Hill Care Home