Grove Hill Care Home

Grove Hill, Highworth, Swindon SN6 7JN
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8.7 56 Reviews
  • Grove Hill Care Home, Swindon
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Show Grove Hill Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 27 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

Fees are all inclusive of care home services with the exemption of items such as hairdressing, chiropody and toiletries.

These prices are only a guideline, please contact Grove Hill Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Fezan Islam (Director)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (14)
  • Couples/Companion Rooms (6)

Visiting

  • Open all hours

Are you the Owner/Manager of Grove Hill Care Home? View your Advertising Options

Grove Hill Care Home Reviews (56)

8.7

Grove Hill Care Home has a Review Score of 8.7 (8.695) out of 10, based on 3 reviews in the last 2 years.
Over all time Grove Hill Care Home has 56 reviews.

Overall Experience
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Reviewer Connection to Grove Hill Care Home
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Total of 56, showing 1-20
Review from Sandra S (Daughter of Resident) published on 15 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with all the care Mum is receiving. Grove Hill is a very clean and comfortable home, and the food looks good and plenty for Mum's needs. The manager and staff are friendly and always have time to update on Mum's care.
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Review from Catherine B (Daughter of Resident) published on 7 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Initially, Dad came as a respite client. As he responded so well to the care and attention he received over those two weeks, we as a family decided that he and mum would benefit from him becoming a permanent client and he has continued to do well. We love seeing the interactions of the staff with their
clients. They take a personal interest in them, are very very patient and treat them like a family member, all staff - manager, financial manager, carers and kitchen staff. I have also enjoyed the range of activities available although Dad is reluctant to join in sometimes.
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Review from Maria M (Daughter of Resident) published on 3 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is on behalf of the family regarding our mum residing at Grove Hill Care Home. This home has a wonderful, homely and welcoming vibe no matter what time of day we choose to visit. The staff team are amazing, always polite and always with smiles. We are sure our mum has challenged them during her
first arrival and settling period - this has never seemed to influence their positive approach when providing support to our mum. Over recent months, our mum has accepted this as her home, and although we see the decline in her physical and mental well-being, we also see she is safe and, in her world (as it is now), generally happy. Thank you.
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Review from S E (Friend of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is clean and the staff are friendly.
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Review from Roslyn J (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother moved to Grove Hill Care Home in February 2023. As anyone who has or is going through this type of move it is heart wrenching. The staff at The Grove made everything so much easier for us all. They welcomed Mum with open arms have made her feel at home. They treat her with utmost respect
and dignity.
The food, cleanliness and the staff are first rate. My Dad is able to visit Mum and have a meal with her. The Grove have just gone above and beyond to help him with this transition.
A wonderful Care Home. I am so glad Mum is with you.
Thank you for all you do.
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Review from Janis D (Friend of Resident) published on 4 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Grove Hill Care Home is a welcoming place, the love that fills the home is felt when you enter the room. Staff go above and beyond to adhere to the residents' needs. They stimulate residents and help them to be independent. They also understand the residents' needs and care for their relatives. They
encourage them all to participate in the activities provided and celebrate birthdays and special occasions.
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Review from David C (Son of Resident) published on 21 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Grove Hill Care Home, since the 14th March 2020 which was actually the day that the care homes in the UK went into their first lockdown. We then couldn't see him for over a year, which was heartbreaking but the saving grace was that the people at this care home took such amazing
care of my father and most importantly kept them all safe.
All I can say is how very pleased myself and my family have been with the care received at Grove Hill, the friendliness, the staff, always with a smile on their face, as well as treating my dad with the dignity he deserves. Thank you.
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Review from Trevor C (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent six very happy years at Grove Hill. Over the last few years, the home has been through a revamp under the new owners, and I must say, it's been a pleasure to watch the changes. The staff are unbelievably caring to all residents; they all seem to love their jobs. The care and compassion
that they showed during my mother's time there and especially as my mother neared the end of her life, were more than I could ever have asked for. Grove Hill Care Home is a wonderful place to care for your loved ones.
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Review from Mary W (Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have only been here for a short time, but everyone knows me, and the residents are friendly. We went to an animal park last week, and it was a lovely day out. The residents are still talking about it. This is a small home, but lovely. The food is good and plenty of it.
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Review from Sarah P (Daughter of Resident) published on 16 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Grove Hill and have been extremely happy with the level of care, love and respect they have shown my mother who has been a resident since August 2020.
It was such a difficult decision to make to move Mum to the home, especially after the pandemic but I have nothing but praise
for all the staff that show so much care and patience for all the residents. Any requests we have had in regards to Mum's care are met and I know each worker really does understand Mum and her needs. It has made such a hard decision so much easier knowing how well looked after she is and the home has a real big family feel to it. Thank you to everyone who helps with Mum.
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Review from Suzanne S (Ex Family Member) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Grove Hill Care Home highly enough. The Grandmother of my children lived here for 5 odd years, suffering from dementia. She sadly died last Thursday. Her main carer and all the staff are so caring and kind - they are genuinely fond of all the residents. They go the extra mile. She
was very happy here. Even during her last few dying days, the respect and care was still evident - it was permanent - in how they would treat a family member of their own. You need have no worries if you are having to make the difficult decision of where your loved one should live - this superbly run Care Home and all the incredible staff tick all the boxes.
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Review from Dave M (Son of Resident) published on 30 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The level of care Mum receives at Grove Hill is first-rate.
From the Care Home Manager to all of the staff including cleaners, they have been outstanding in the provision of care to Mum and others. Whenever I visit I see the carers constantly helping people, and raising spirits with their sunny outlook.
Mum
has already been chaperoned to the shops, a donkey sanctuary with a 'tea and dance' booked soon.
While the facilities are rather ordinary, it is the care on offer that stands out above all else - I am comforted by the fact I know Mum is happy and well cared for.
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Review from R W (Son of Resident) published on 8 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had dementia which got progressively worse over her time at Grove Hill, but in her last days, she had other complications in which the carers in the home were exemplary in their care for her, keeping me informed of any change in circumstances.
The love the staff show for the residents can
only be compared to their own family values.
When visiting the home, again, the staff were always happy to see us and kept Mum as comfortable as they possibly could. Would recommend the home without hesitation.
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Review from Mel W (Husband of Resident) published on 15 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
One hour per week makes it very difficult to provide a realistic assessment. In general, I find the staff caring and quite happy to give their time to ensure that the residents are happy and cared for.
Sometimes cases arise and then situations arise which entails occasions must be prioritised to
ensure
the general safety of the residents.
I find that the visits are rather embarrassing with all sundry wandering whilst we
are attempting to have a conversation. I like to think that occasionally I would be allowed to take my wife out for a short drive to give her a change of environment.
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Review from H P (Daughter of Resident) published on 7 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Great family place, everybody is so caring and can ask the carers anything and they will help you with whatever they can. All staff are very easy to talk to and you can ring day and night. One of the carers has added me to her Facebook so I can FaceTime my mum whenever I like.
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Review from Wendy L (Wife of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband was with Grove Hill Care Home for six months - during that time he was really cared for and looked after in a way I would not have been able to do. I am so very grateful to all the carers - thank you.
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Review from L H (Daughter of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been at Grove Hill for six years and he is 101 years old. The care he has is excellent, the staff are very caring and work hard for all the residents. Dad always looks neat and tidy, he has a shower every day, his shirts are always ironed nicely and he likes his food. If I do not see him
I speak to him every day on What's App in lockdown, they were well looked after.
Reply from Fezan Islam, Proprietor at Grove Hill Care Home

Thanks for the glowing review, your dad is our oldest resident now at 101 years old.

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Review from Vanessa B (Daughter of Resident) published on 17 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was trying out Grove Hill to see if she liked it. From the moment I picked up the phone to book her in I had a feeling of peace about her staying there. As soon as she arrived the staff welcomed her in with a cuppa and some sandwiches. She enjoyed eating the tasty meals, she liked her room, and
chatting with fellow residents and staff. She had clean clothes on every day and even had her hair cut. She was happy in the few days she was there. Unfortunately, mum’s heart was giving up and she passed away suddenly. I cannot fault the staff they looked after mum and gave her excellent care for her last few days. I wouldn’t hesitate to recommend Grove Hill.
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Review from C F (Daughter of Resident) published on 6 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided at the Grove Hill Care Home since January 2019. From the first day she was made to feel loved and cared for and 'one of the family'. We have always been extremely delighted and relieved to know that our Mother is treated with the love and respect she deserves. The home changed
hands in November 2019; which was seamless and had no effect on the level of care what so ever.
Reply from Fezan Islam, Proprietor at Grove Hill Care Home

Thank you for your kind words. We strive to provide the very best care for our residents in a homely and personalised manner. You will see many improvements to the facilities in the home over the next couple of years including more en suites and resident's amenities.

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Review from M P (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This facility is not just a care home - it is a home that cares!
My mother needs 24-hour care, and the wonderful staff at Grove Hill make sure she is clean, safe and loved.
Seeing how staff compassionately and respectfully treat residents here is a true lesson in humanity.
At last, we have found
a worry-free environment where our Mm can feel at home.
I would not hesitate to highly recommend Grove Hill.
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Current Review Score: 8.7 (8.695)

Overview of Review Score

The Review Score of 8.7 (8.695) out of 10 for Grove Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Grove Hill Care Home is calculated as follows: ( (32 Excellents x 5) + (4 Goods x 4) ) ÷ 36 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.806 Points relating to the number of positive Reviews for Grove Hill Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Mar 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Grove Hill Care Home

What types of Care is Grove Hill Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Grove Hill Care Home have?

There are 14 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Grove Hill Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Grove Hill Care Home to the centre of Swindon?

6.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Grove Hill Care Home to verify any information. View our terms and conditions. Grove Hill Care Home has an Basic Service - more info.