






Ridgeway House is registered for forty-three residents and offers a team of skilled and friendly carers, able to provide care for older people and those with dementia or a learning disability, while also being able to offer respite and day care.
Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing...
Care Provided by Ridgeway House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Ridgeway House for full pricing details and T&Cs.
Contact Ridgeway House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Hannah Mason(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (43)
Ridgeway House Reviews (71)
Ridgeway House has a Review Score of 9.6 (9.622) out of 10, based on 13 reviews in the last 2 years.
Over all time Ridgeway House has 71 reviews.
Our minds have been put at ease, she's so well looked after by the staff , she's happy she enjoys the activities. The staff are well trained caring and compassionate and understanding her needs .
The manager is wonderful.
She's very happy living there . We are happy we chose ridgeway house it's so homely the staff are friendly . The food is amazing. My grandmother really enjoys the meals .
It's five stars from us ! Keep the good work
Thank you so much for your wonderful five star review and for sharing your experience. We know choosing care for a loved one is never an easy decision, so we're delighted to hear your grandmother is happy at Ridgeway House and enjoying the activities, meals, and support from our caring team. Your...
Mum can be a bit difficult to manage at times but this is taken into account when dealing with her needs which are dealt with sympathy and consideration.
The quality and variety of food is very good and everything is made from scratch in house. Staff in the kitchen are very helpful and always make a cup of tea when needed.
The admin support team also keep us advised of hair and chiropody costs and bank account balances etc.
We know mum is being taken care of which relieves the stress on us.
Many thanks to ALL the team
Thank you for your wonderful feedback. We are delighted to hear that you feel well informed and involved in your mum's care, and that our team's compassionate approach helps meet her individual needs with dignity and understanding. It's lovely to know that you appreciate the quality of our...
It now 3 years since my wife have been at the Ridgeway, and I must say she could not be at a better place. They have such a wonderful team. From the cleaners, kitchen staff, wonderful caring team and management. My wife is so well looked after and loved. My family and myself would recommend the Ridgeway House for their professional care.
Thank you for your wonderful review and for placing your trust in us over the past three years. We are delighted to hear that your wife is so happy at Ridgeway House and that you feel she is receiving the care, support, and compassion she deserves. Your kind words about our entire team, from...
The carers are all very friendly and caring towards her.
I'm always greeted with a friendly smile , but I do want a small moan about the time it takes for someone to let you in (especially if it's raining) it's been made worse by the change of entry before you used to able press the button and wait in the airlock and then press another button to let you in.
But now you have to wait for both doors to open before your let in (less safe than before)
Otherwise I've no complaints at all.
Thank you for taking the time to share your feedback. We are really pleased to hear that you are happy with the care and attention provided, and that you find our team friendly, caring, and welcoming. We also appreciate your comments regarding the entrance system, particularly the inconvenience...
The staff are wonderfully caring and thoughtful and work so hard to make her feel safe and looked after.
I always feel that the staff go above and beyond and are committed to addressing any issues be they little or large to rectify them as soon as humanly possible. They are friendly and approachable and go about their busy days very professionally.
My mum has been there for 9 months now and feels very at home there. Thank you to all the staff for what you do.
Thank you so much for your thoughtful and kind review. We are delighted to hear that your mum has settled so well at Ridgeway House and truly feels at home with us. Your comments about our team's caring, professional, and dedicated approach mean a great deal. We always strive to provide a safe,...
My mum has been at Ridgeway care home for nearly 2 years, all the staff are caring , kind and thoughtful they don't mind me asking any questions , I can even stay for breakfast, lunch or tea I can also come and go when I like they are always welcoming, they also have great activities bingo, gardening, one to one chats, nail painting, quizzes and have different animals coming in so the residents can stroke them and family get together's . Thank you to you all. X
Thank you so much for your lovely review and for sharing your experience. We are delighted to hear that your mum has been happy with us over the past two years and that you have found our team caring, kind, and welcoming. It is especially wonderful to know that you enjoy being part of the home...
I have raised issues from time to time but happily and importantly these have been resolved. The manager listened and is keen to see visitors are happy as well as the residents. Overall happy with this care home.
I believe activities are happening but I am not usually there. Mum is restricted in what she can do with dementia and partial sighted.
Thank you for taking the time to share your feedback about OSJCT Ridgeway. We're really pleased to hear that your concerns have been listened to and resolved when raised, and that you've found the manager responsive and focused on ensuring both residents and visitors feel happy and supported. That...
Couldn't ask for anything more from Ridgeway House, the care and kindness that is shown by everyone is exceptional and we are truly grateful for all that is done to look after my dad. A special thanks to the activity team and catering staff who go above and beyond, to make the residents feel individually considered, what an amazing care home!
Thank you so much for your wonderful review of Ridgeway House. We're absolutely delighted to hear how happy you are with the care and kindness shown to your dad. It means a great deal to us that you've recognised the efforts of the whole team, and especially our activity and catering colleagues,...
The over riding experience for my family with Ridgeway House was genuine care from the whole team for all of their residents and my mum.I had total confidence that my Mum was getting the best possible care, and our family received amazing support . The Ridgeway House team have created a home from home providing top quality care.
Thank you so much for your kind words. We are delighted to hear that you and your family felt supported and confident in the care your mum received at Ridgeway House. Our team strives to create a true "home from home" for all our residents, and it's wonderful to know that our efforts have made a...
Mum discharged from hospital and needed a lot of support initially. All staff worked hard to support mum and enabled her to go home. All staff really supportive and listened to concerns (from hospital stay). Amazing result. Thank you from all our family for your hard work and dedication. Mum enjoyed her stay with you. We are very grateful for your help. Many thanks again. Amazing team.
Thanks so much for this fantastic review! We're delighted your mum has enjoyed her stay with us so much and that you and she are both so happy with the standard of care she's received. If there's ever anything more we can do for you or for her, please just ask.
My uncle's general health and well-being has improved so much in the two months he has been at Ridgeway House. He is well looked after and cared for. The staff are all approachable and helpful. Both the management and admin staff are always there to help with any issues. Very well run home and I feel my uncle is very well cared for.
Thank you so much for sharing this lovely review. The whole team really appreciates your wonderful feedback. It's our pleasure to care for your uncle, and we're delighted that his wellbeing has improved so much in his time at Ridgeway House. If there's ever anything more we can do for you or him, please just ask.
The home is so clean with a lovely, welcoming atmosphere.
It is such a joy to visit and I always look forward to visiting her, as the staff are so warm, friendly, and professional, too.
I feel so happy, knowing that Mum is happy, and well cared for and I think my siblings will agree.
Thank you - to all, it means a great deal to me.
Thank you for your kind words, and for taking the time to write us a review - it's very much appreciated by the whole team. It's a pleasure to care for your mum, and lovely to know that she is happy with us at Ridgeway House. If there is ever anything more we can do to support your mum or your family, please just let us know.
It is a really lovely place, and my friend has settled very well.
Thank you for your review, we do appreciate it. It's great to have your friend with us, and always a pleasure to welcome visitors.
My cousin has been at Ridgeway House for some time now, from the first time he entered Ridgeway he has been looked after in a totally professional way from the manager to the carers.
Thank you for taking the time to write us a review - it does mean a lot to the team. We're glad to have your cousin with us here at Ridgeway House. Do let us know if there is anything more we can do for him.
I am very happy with how Mum is looked after. She is always happy and is always happy with everything that is happening. The carers are always friendly and helpful.
Many thanks for taking the time to share your feedback of Ridgeway House - we do appreciate your comments. We're glad to have your mum with us. If there is anything more we can do for her or your family, please just let us know.
Our dad is being really well looked after since coming to the care home at Ridgeway House. The home put on an amazing birthday party for his 88th birthday. All the staff are incredibly caring and Dad enjoys all their company.
We appreciate you taking the time to write us a review - thank you for your kind words. It's a delight to have your dad with us and it was an absolute pleasure to host his birthday party. If there is anything else we can do for him, or you, please just let us know.
I can truly say this care home is so lovely and caring. All the team give you a great welcome and really want to help. It was such a sad day when Dad had to go into care as his dementia was getting so bad but when we arrived at Ridgeway they treated him so well it made us feel comfortable leaving him.
Thank you for your kind words, which I'm sure will offer comfort to others in a similar position of having to make that decision for a loved one. If there is anything else we can do for your family, please don't hesitate to ask.
We have been going to the care home now for three months, a warm welcome each time from the staff. My sister-in-law is always well-dressed and well-fed, the meals always look very nice. Her room and all of the home is always clean and tidy with all the other residents looking well cared for. Activities every day to keep the residents occupied and stimulated to which my sister-in-law always joins in with. We highly recommend Ridgeway House. Thanks.
We're so glad to have your sister-in-law with us, and to see her so settled with us. We appreciate you taking the time to share your experiences of Ridgeway House, and if there is anything else we can do to support your family, please just let us know.
The home is so clean, and homely. Always have fresh flowers around.
My mum is full of smiles, and laughter.
The home has some amazing entertainment and events - our favourite being the summer BBQ.
We are so thankful to all of the staff for all they do for my mum, and all of us as a family.
Thank you for your kind words and for taking the time to write us a review - we really do appreciate it. It's a pleasure to have your mum with us and we're glad she's settled and happy. If there is anything more we can do for her, or for you, please just let us know.
I am more than satisfied with all aspects of the care my mother is receiving. Thank you.
Thank you for sharing your feedback. It's great to have your mother with us, and if there is ever anything else we can do to support her, please don't hesitate to ask.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 22 March 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Ridgeway House.
There are no upcoming events for Ridgeway House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Ridgeway House.
Meet the Team (4)

Prior to Ridgeway, Hannah was Deputy Manager at Goodson Lodge in Trowbridge.
Initially, she started her career as a Carer and her potential was quickly recognised as she gained the position of Senior Carer after only two years.
Hannah held the position of Senior Carer within several home care companies for the next 9 years.
During this time Hannah went to college part-time to gain her Level 3 National Diploma in Health and Social Care, before advancing to complete her Level 5 in Leadership and Management of Health and Social Care Services in 2017.
What Hannah loves most about her job is making a difference in people's lives and forming meaningful relationships with residents, health care professionals and colleagues.
Hannah makes a point of ensuring that she has experience in all shifts so that she can fully understand the needs and challenges faced by her team.

Karen has worked in Domiciliary Care for 10 years and started at Ridgeway House as a Carer in 2012. She completed her QCF Level 3 in Health and Social Care in 2018 and enjoys her role very much, especially the responsibilities and challenges that it brings. Karen feels that being part of Ridgeway House is very rewarding and that it is nice to know you are making a difference to someone else’s life.

Nikki started with OSJCT at Athelstan House on the rehab unit Primrose. After learning about a vacancy at the Lorna Doone Day Centre at Ridgeway House, she successfully applied for the position and began her new role in 2014.
With 28 years of experience in domiciliary care and rehab, the day centre felt like a fantastic way to help her local community by providing her clients with entertainment such as bingo, quizzes and games. She has said that it is satisfying to know our clients leave the day centre having had a fulfilling day.
Outside of work Nikki enjoys spending time with her friends, family and her Border Collie Sonny. She is a keen gardener and on the weekends can often be found at her local garden centre and car boot sales looking for ways for she and her husband can add to their garden.

Alison has worked in the care industry for almost 9 years and she commenced her care working life in the local Hospice working alongside volunteers, prior to years of working for large international company as a Customer Service Manager. Alison gained an interest in dementia care when her and her family experienced it first-hand. She therefore went off to study it and gained an NCFE level 3 in Dementia care. She is now loving working part time at Ridgeway House supporting the staff and families on the administration side of care. Alison feels like they are one big family all working together to keep their residents safe and happy. A warm welcome awaits everyone who comes here. In her spare time, Alison goes to music concerts and the theatre quite a lot, and her favourite holiday destination is Cyprus.
Frequently Asked Questions about Ridgeway House
What types of Care is Ridgeway House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Ridgeway House have?
There are 43 Single Rooms.
What are the Facilities & Services at Ridgeway House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Ridgeway House to the centre of Swindon?
5.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgeway House to verify any information. View our terms and conditions. Ridgeway House has an Enhanced Service -more info.