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Care Provided by The Hawthorns
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 22 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees include accommodation, all meals, and 24/7 personal care (no nursing).
Additional services such as hairdresser, podiatrist, beautician are available but not included in the fees
The price(s) shown are provided by the care home. Contact The Hawthorns for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hawthorns Care Home Ltd
- Private Owned
Person in charge
- Paula Newman(Registered Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 2
Room Information
- Single Rooms (18)
- Couples/Companion Rooms (2)
Visiting
- The home does not have restrictions on visiting times. Relatives/friends are always offered refreshments and meals can be arranged.
Parking
- Parking on site is available.
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The Hawthorns Reviews (21)
9.4
The Hawthorns has a Review Score of 9.4 (9.380) out of 10, based on 7 reviews in the last 2 years.
Over all time The Hawthorns has 21 reviews.
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Overall Experience
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Review from Julie P (Daughter of Resident) published on 23 July 2026 Submitted via Website•
Overall Experience
My mother has been a resident now for 2 and a half years and I can honestly say I am truly blessed to have found this amazing place for her. The staff are wonderful.. all professional, kind, caring and dedicated. Paula, the manager, has created the most lovely environment for everyone, the communal spaces are always well staffed and you feel like every resident is being given time and attention. They organise entertainment, my mother particularly likes the music days and loved holding the animals when they had a petting day. When I visit her everyone is so friendly and they make me feel very welcome. I have total peace of mind that they are taking the very best care of her and she is very happy there. She likes to laugh and joke a lot and the staff are wonderful at joining in and lifting her spirits. Linda has really helped gain my mom's confidence in areas she struggles with. Everyone knows this situation is hard and can be stressful but The Hawthorns have been absolutely wonderful.
↩Reply from Imran, Director at The Hawthorns
Thank you so much for your lovely review Julie. Very pleased that you are happy with the care your mum is receiving
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Review from Richard M (Cousin of Resident) published on 26 May 2026 Submitted via Website•
Overall Experience
Very impressed with the communications received regarding the decline of my relative. I am confident that my relative was content at the home and appreciate the tolerance shown by staff regarding his posessions
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Review from Christopher M (Son of Resident) published on 6 May 2026 Submitted via Website•
Overall Experience
The staff seem to try to provide adequate care for my mother in what can't be an easy job.Staff are generally hospitable and friendly when I visit the home. They also keep me informed of things I need to know regarding my mother's care.
↩Reply from Adam Mian, Director at The Hawthorns
Thank you so much for taking the time to leave us a review. If you have any feedback on how we can improve the service we provide, please don't hesitate to let us know.
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Review from David M (Son of Resident) published on 8 May 2025 Submitted via Website•
Overall Experience
My Dad has been in the Hawthorns Care Home for over six months now.Down to them he is feeling a lot better and sleeping better during the night.The staff from the management to the carers are all very nice and are willing to talk to you about any needs my Dad may need during his stay there.They have doctor who comes into see the people there and check their health every week and a fitness class one day a week and other things for the people to do who are there.I can not thank them enough for all they have done for my Dad.
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Review from Magdalena R (Granddaughter of Resident) published on 30 April 2025 Submitted via Website•
Overall Experience
grandma is more healthy now being in care as before she was getting sick a lot and since she has lived in the Hawthorns my grandma is well looked after she is getting medical assistance when needed she is able to see her doctor or any other specialist when she needs it the staff look after very well dispute the language barrier they understand her needs and act accordingly
management is very supportive and the directors are always on site dealing with any maintenance and health and safety concerns the managers are amazing and always available to help grandma.
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Review from R C (Friend of Resident) published on 30 April 2025 Submitted via Website•
Overall Experience
I want to express my heartfelt appreciation for the wonderful care that Hawthorns Care Home in Edgbaston has provided for my friend's grandma. From the very beginning, the staff have shown kindness, patience, and genuine concern for her wellbeing. She has always been treated with respect and dignity, and it's clear that the team goes above and beyond to make her feel comfortable and valued.
The care team pays attention to her individual needs and preferences, which makes all the difference. I can see that she is in good hands, and it gives us peace of mind. I would highly recommend Hawthorns Care Home to anyone looking for a safe, supportive, and caring environment for their loved ones.
The care team pays attention to her individual needs and preferences, which makes all the difference. I can see that she is in good hands, and it gives us peace of mind. I would highly recommend Hawthorns Care Home to anyone looking for a safe, supportive, and caring environment for their loved ones.
Thank you for everything you do.
↩Reply from Paula Newman, Registered Manager at The Hawthorns
Thank for you for kind words, we appreciate your feedback.If you feel there's anything more we could do to improve the service we provide, please do not hesitate to contact me by email: info@hawthornscarehome.com Kind Regards
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Review from K O (Friend of Resident) published on 29 April 2025 Submitted via Website•
Overall Experience
My girlfriend grandma is very happy there and we'll look after
She got good medical care and beautiful room
Staff and management very supportive and nice
Recommended
She got good medical care and beautiful room
Staff and management very supportive and nice
Recommended
Grandma speaks foreign language and despite of this everyone doing effort to understand and communicate with her
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Review from Dawn B (Daughter of Resident) published on 18 April 2024 Submitted via Postal Card•
Overall Experience
My dad was with The Hawthorns till March 23rd when he was taken into hospital. As his cancer had got worse and he could not breathe, he died in hospital on the 24th. The home were great with him. I can't thank them enough, all the staff were friendly and helpful. They looked after my dad very well. He loved it there. The meals are good. I can't say thank you enough for how they looked after him. I will miss them all, they became like family to us.
↩Reply from Paula Newman, Registered Manager at The Hawthorns
Dear Dawn, thank you so much for your kind words. We were all incredibly fond of your father here at the Hawthorns. We hope you and your family are keeping well during this difficult time. Please do keep in touch. Best wishes, Registered Manager.
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Review from N M (Brother of Resident) published on 5 December 2023 Submitted via Postal Card•
Overall Experience
The management and staff are all very friendly and in my opinion do an excellent job. Since June this year, my brother has been a resident and he is very happy with the care he receives. I call to see him on a regular basis and I am always made very welcome by the management and the staff. Management is always available to discuss anything you may wish to. Overall the service is very good. Thank you.
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Review from G M (Resident / Service User) published on 18 April 2023 Submitted via Postal Card•
Overall Experience
I have only been at the home for a short period but I have been treated very well.
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Review from Peter C (Resident / Service User) published on 29 March 2023 Submitted via Postal Card•
Overall Experience
I like the food, staff and management - excellent.
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Review from M B (Friend of Resident) published on 27 February 2023 Submitted via Postal Card•
Overall Experience
I know my friend rates this home and its facilities very highly. When I visited my friend he always seemed very happy and contented. He is very complimentary about the staff and the food and because he has friends and relatives visiting he has a constant supply of books to entertain him. Things have now settled down after his initial confusion caused by his illness and he is content to be here and complimentary about his surroundings.
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Review from Eleen H (Friend of Resident) published on 17 February 2023 Submitted via Postal Card•
Overall Experience
Hawthorns appears to have a happy friendly atmosphere, staff are tolerant to my friend's bad behaviour. The place is clean and homely.
She seems to be happy, my concern was not being able to visit her in her room and I've not seen any activities taking place. I do not know what the food is like. The conservatory where I was allowed to visit her was often cold, I have since been told that I can visit her in her room, but I have never been shown her room - I am allowed to visit her in the day room which is better. I am satisfied now!
↩Reply from Paula Newman, Registered Manager at The Hawthorns
Hi Eleen, thank you for your feedback. You are allowed to go into the bedroom for visits if you prefer. We also have a new program of daily activities as well as external entertainers coming in regularly. Our menus are on display if you want to see the food we have on offer.
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Review from Ellen P (Daughter of Resident) published on 4 January 2023 Submitted via Postal Card•
Overall Experience
My mother has been a resident at The Hawthorns for many years. During Covid, isolation and lockdown, the staff and owners have shown my family huge support and understanding. My mother's care is outstanding, and although bedridden now, her skin has remained intact, and she is very well looked after. Excellent care.
I would recommend The Hawthorns to anyone in the same position as ourselves and looking for a well-run and caring home.
I would recommend The Hawthorns to anyone in the same position as ourselves and looking for a well-run and caring home.
We can't thank them enough for looking after our special mum.
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Review from A B (Son of Resident) published on 4 January 2023 Submitted via Postal Card•
Overall Experience
Overall, good all-round.
Nice staff and nice management.
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Review from Carol W (Niece of Resident) published on 10 April 2019 Submitted via Postal Card•
Overall Experience
After visiting many homes, the moment I stepped into The Hawthorns, I knew it was the place that my Aunt would be happy in. A real 'home from home' and the staff always go that extra mile to make all the residents comfortable, relaxed and above all happy. My Aunt has been very happy here. She is encouraged to join in all the activities, but at the same time, her privacy has been respected. The care is second to none.
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Review from C R T N (Friend of Resident) published on 10 April 2019 Submitted via Postal Card•
Overall Experience
The staff know the residents by name, character and some of their history. (They know me by name too). The staff are attentive, available, friendly and mostly smiling. The Hawthorns offers a range of food and activities but I don't think my friend the resident, responds to these. She is left to sit and doze. The house is clean and (unlike other homes we have visited) never smelly.
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Review from Peter R (Resident / Service User) published on 21 March 2019 Submitted via Postal Card•
Overall Experience
Must be Birmingham's best kept secret. A real home from home. Would not want to change anything.
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Review from Graham J (Resident / Service User) published on 7 March 2019 Submitted via Postal Card•
Overall Experience
Spacious room. Cleaned daily. Warm and airy. Excellent food. Generous portions. Varied menu. Management and staff are efficient, caring and respectful and friendly.
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Review from Edna P (Resident / Service User) published on 27 February 2019 Submitted via Postal Card•
Overall Experience
I am very happy and contented. I feel very relaxed.
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Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
There are no upcoming events for The Hawthorns.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Hawthorns.
Accreditations
There are no accreditations posted yet for The Hawthorns.
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Frequently Asked Questions about The Hawthorns
What types of Care is The Hawthorns registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Hawthorns have?
There are 18 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Hawthorns?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Hawthorns to the centre of Birmingham?
2.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Hawthorns to verify any information. View our terms and conditions. The Hawthorns has a Basic Service -more info.