The Hawthorns

My mother has been a resident now for 2 and a half years and I can honestly say I am truly blessed to have found this amazing place for her. The staff are wonderful.. all professional, kind, caring and dedicated. Paula, the manager, has created the most lovely environment for everyone, the communal spaces are always well staffed and you feel like every resident is being given time and attention. They organise entertainment, my mother particularly likes the music days and loved holding the animals when they had a petting day. When I visit her everyone is so friendly and they make me feel very welcome. I have total peace of mind that they are taking the very best care of her and she is very happy there. She likes to laugh and joke a lot and the staff are wonderful at joining in and lifting her spirits. Linda has really helped gain my mom's confidence in areas she struggles with. Everyone knows this situation is hard and can be stressful but The Hawthorns have been absolutely wonderful.

Very impressed with the communications received regarding the decline of my relative. I am confident that my relative was content at the home and appreciate the tolerance shown by staff regarding his posessions

The staff seem to try to provide adequate care for my mother in what can't be an easy job.Staff are generally hospitable and friendly when I visit the home. They also keep me informed of things I need to know regarding my mother's care.

My Dad has been in the Hawthorns Care Home for over six months now.Down to them he is feeling a lot better and sleeping better during the night.The staff from the management to the carers are all very nice and are willing to talk to you about any needs my Dad may need during his stay there.They have doctor who comes into see the people there and check their health every week and a fitness class one day a week and other things for the people to do who are there.I can not thank them enough for all they have done for my Dad.

management is very supportive and the directors are always on site dealing with any maintenance and health and safety concerns the managers are amazing and always available to help grandma.

Thank you for everything you do.

Grandma speaks foreign language and despite of this everyone doing effort to understand and communicate with her

My dad was with The Hawthorns till March 23rd when he was taken into hospital. As his cancer had got worse and he could not breathe, he died in hospital on the 24th. The home were great with him. I can't thank them enough, all the staff were friendly and helpful. They looked after my dad very well. He loved it there. The meals are good. I can't say thank you enough for how they looked after him. I will miss them all, they became like family to us.

The management and staff are all very friendly and in my opinion do an excellent job. Since June this year, my brother has been a resident and he is very happy with the care he receives. I call to see him on a regular basis and I am always made very welcome by the management and the staff. Management is always available to discuss anything you may wish to. Overall the service is very good. Thank you.

I have only been at the home for a short period but I have been treated very well.

I like the food, staff and management - excellent.

I know my friend rates this home and its facilities very highly. When I visited my friend he always seemed very happy and contented. He is very complimentary about the staff and the food and because he has friends and relatives visiting he has a constant supply of books to entertain him. Things have now settled down after his initial confusion caused by his illness and he is content to be here and complimentary about his surroundings.

She seems to be happy, my concern was not being able to visit her in her room and I've not seen any activities taking place. I do not know what the food is like. The conservatory where I was allowed to visit her was often cold, I have since been told that I can visit her in her room, but I have never been shown her room - I am allowed to visit her in the day room which is better. I am satisfied now!

We can't thank them enough for looking after our special mum.

Nice staff and nice management.

After visiting many homes, the moment I stepped into The Hawthorns, I knew it was the place that my Aunt would be happy in. A real 'home from home' and the staff always go that extra mile to make all the residents comfortable, relaxed and above all happy. My Aunt has been very happy here. She is encouraged to join in all the activities, but at the same time, her privacy has been respected. The care is second to none.

The staff know the residents by name, character and some of their history. (They know me by name too). The staff are attentive, available, friendly and mostly smiling. The Hawthorns offers a range of food and activities but I don't think my friend the resident, responds to these. She is left to sit and doze. The house is clean and (unlike other homes we have visited) never smelly.

Must be Birmingham's best kept secret. A real home from home. Would not want to change anything.

Spacious room. Cleaned daily. Warm and airy. Excellent food. Generous portions. Varied menu. Management and staff are efficient, caring and respectful and friendly.

I am very happy and contented. I feel very relaxed.