Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 108 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1352
  • Self-Funded Nursing Care: from £1462
  • Self-Funded Nursing Dementia Care: from £1462
  • RESPITE Self-Funded Residential Care: from £1352
  • RESPITE Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Nursing Care: from £1462
  • RESPITE Self-Funded Nursing Dementia Care: from £1462

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mandisa Hunter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.

Parking

  • Ample car parking spaces

Total of 108, showing 101-108
9.9

Austin Rose Care Home has a Review Score of 9.9 (9.887) out of 10, based on 44 reviews in the last 2 years. Over all time Austin Rose Care Home has 108 reviews.

Overall Experience

  • 88
  • 16
  • 3
  • 0
  • 1

Date Published

108
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Overall Experience  Overall Experience 3.0 out of 5

It is a lovely place and staff are really friendly. The caring side was good at the start, food not so good.

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Overall Experience  Overall Experience 5.0 out of 5

My father was placed at Austin Rose for interim care. He has received exceptional care. I am very impressed with the facility and staff. I would have liked him to stay but needed him closer to the home base. I decided it had to be another Macc Care home! We were lucky to find his new home - they have
a high standard to compare to. Well done Austin Rose. Keep up the excellent service!

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Overall Experience  Overall Experience 5.0 out of 5

Found Austin Rose Care Home comfortable and luxurious. The staff are very friendly and courteous. My mother was very poorly when she went into the home and the staff were very good with mum and bonded with her very quickly. The home still has a few teathing problems because it had only opened three
months previously. Overall I would recommend Austin Rose Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

We were recently in the heart-breaking position of having to find a care home for my mother-in-law following a major stroke. We visited a few different care homes prior to Austin Rose, none of which gave me that ‘comfortable’ feeling. When I first visited Austin Rose there was an instant sense of calmness.
It is clean, bright and airy. The staff quickly got to know my mother-in-law and us, they work closely with the family to make sure that my mother-in-law’s care needs are met, they quickly advise us of any concerns and react to any queries that we raise. The staff have helped both my mother-in-law and the family through an emotionally difficult process.


Austin Rose is a brand new home and is currently recruiting staff, however this has not compromised the levels of care as additional rooms are not opened up until the correct levels of staff are in place.

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Overall Experience  Overall Experience 5.0 out of 5

Our family are absolutely delighted with the care and attention and facilities which our uncle is enjoying at the Austin Rose. There can be no place better for this level of care. It's like a five-star hotel. All staff from cook, cleaner, nursing and management have been wonderful and very supportive
to us in making decisions for long-term needs for our favourite uncle.

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Overall Experience  Overall Experience 5.0 out of 5

All of the staff are friendly and helpful. Everything about the home is superb, very clean and the food is excellent. We would say this is the best care home we have seen.


The facilities are the best. The care shown to residents is first class.

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Overall Experience  Overall Experience 5.0 out of 5

Wonderful experience of placing dad under extreme time pressure. Staff are fabulously friendly.
Special commendation to the management team. If it weren't for them, this would have been a nightmare. They have made me feel so welcome.

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Overall Experience  Overall Experience 5.0 out of 5

My father has been at Austin Rose for nearly a month now, before which he was in residential care at a home in Dudley.
My early impressions of this home in West Heath is that it is - and will remain - a very good place.
The management is excellent and encourages good communications between family
and staff.
Food and accommodation all top notch; the building is new and purpose built.
The management and senior staff set high standards.
My father is much happier here than his previous home and he has much more stimulation here.
He is always clean and the staff are all very patient with him.
Although early times, this home has a bright future.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Austin Rose Care Home is calculated as follows: ( (459 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 512 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

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Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive

Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.

Julie

Julie Shakeshatt

Job Title: Home Administrator

Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

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Marianne Handley

Job Title: Week day Receptionist

Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene

Irene Carrera

Job Title: Clinical Lead

Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Baljinder

Baljinder Shergill

Job Title: Care Supervisor

Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator

Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping

Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.

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