Austin Rose Care Home

Following three years of illness, he had complex health needs but thankfully retained complete clarity of mind. From the moment that close family had a look (unannounced visits) at Austin Rose to the day he died, we have nothing but praise for the high quality of nursing care for him which my father could endorse. The family were made very welcome and well supported during this sad time. The staff of Austin Rose in all aspects of roles and responsibilities are professional warm people.

Put into bed and nightwear too early sometimes (2pm)

They were a credit to their profession.

Due to the geographical location, they could not provide my mum's needs in the following area: Religiously, Spiritually and Culturally. They did provide other in house entertainment.

Very happy with the service carried out. Mum is also very happy.

A big, big thanks to all the super staff at Austin Rose who made my dad’s last few months very happy. Today was a very sad day but we knew he loved being there and he was in a safe, comfortable environment; he really enjoyed the banter with all of the staff, let alone the many bourbon biscuits. Thanks for everything you have done to support him, especially over the last weeks.

Staff are always friendly, we feel the best possible care is provided at all times.

The home has been open now for twelve months and like all new establishments it has had its teething troubles but any concerns that I have had have always been sorted out by the manager and her lovely team and carers by listening and taking the appropriate action to make life as pleasant and comfortable as possible for the residents. They are made to feel special and loved which in my opinion is the most important aspect of their care. The activities were slow to start but with an enthusiastic and hard-working activities lady, things are improving weekly and we are looking forward to a full and lively programme on the run-up to Christmas. The home has a warm and friendly feel to it, it's not perfect but then no care home is with having to try and please everyone but it is the best one that I have encountered by far and I have no issues with it.

Dad had a comfortable and clean existence in the home for the 19 weeks he was there. He was treated kindly by all the staff, who supported his needs throughout his stay. They encouraged him to join in at mealtimes and also to sit out in the chair. We as a family were greeted whenever we entered the home with a friendly smile.

Well looked after.

Lovely place, very helpful staff, rooms excellent.

My relative came to the care home for a weeks respite she was a little nervous but after a discussion with the manager and staff her anxiety withdrew. She was well looked after and felt at ease through the hard work and care from the staff.

My mom went to stay here for just over a week while we went on a much needed holiday. She was very nervous, she has never been anywhere like this before but when we picked her up at the end of her stay, she was saying she will go back for a week or two any time. It was a relief the home kept in touch all the time. Mom was well looked after and happy at the end of the week. Thank you.

Austin Rose Care Home is lovely and immaculately clean and a pleasure to visit with all the staff being very helpful.

Thak you.

I am grateful to the care staff and nurses for looking after my dad. However, I am extremely upset that when my dad passed away, we had no contact after his passing from the care home. Not even a sympathy card or flowers for the funeral.

I would very strongly recommend Austin Rose to anyone.

It is a lovely place and staff are really friendly. The caring side was good at the start, food not so good.

My father was placed at Austin Rose for interim care. He has received exceptional care. I am very impressed with the facility and staff. I would have liked him to stay but needed him closer to the home base. I decided it had to be another Macc Care home! We were lucky to find his new home - they have a high standard to compare to. Well done Austin Rose. Keep up the excellent service!

Found Austin Rose Care Home comfortable and luxurious. The staff are very friendly and courteous. My mother was very poorly when she went into the home and the staff were very good with mum and bonded with her very quickly. The home still has a few teathing problems because it had only opened three months previously. Overall I would recommend Austin Rose Care Home.