Austin Rose Care Home

My mom only stayed there for three days and by the third, she was at end of life. They did not read the care plan that the hospital had put in place for her which they admitted to. My mom drank the smallest amount of fluids in the three days instead of the amount the hospital stated in the care plan. They knew mom was prone to UTI's and had had many. They did not check on my mom every half hour as they said they did with every resident. I know this because on the day they called 999 my mom's sat's and blood pressure was extremely low. Her stats on the second day was 73% and they did not send her back to the hospital (red flag). My mom was bed-bound and had dementia. She was in good health until she arrived there. They did not document notes for her so we never found out what happened on that fateful Sunday afternoon. Had a meeting with them and no answers to our findings. Reported to CQC. After mom died we had a meeting and the manager couldn't be bothered to attend.

The home is well-appointed. Finished to a high standard. The staff and management are very friendly, professional and kind. They look after my mum.

Marvellously friendly and helpful staff. Generally, a very happy stay only let down by the main meals - the chef seemed to be emptying the whole spice rack into the food and the meat was usually dried out and difficult to swallow. That, however, is my sole criticism.

Friendly staff to visitors. Extremely kind and professional care for my mother. She died with dignity and wonderful care.

How is it possible that there are currently 20 residents have tested positive for Covid 19. Why are staff still not wearing masks in their day to day roles? Why are you allowing staff who have not been vaccinated to attend to the needs of residents?

The staff are very kind, caring and professional. The home always appears clean and tidy and always smells fresh. We can't fault the standard of care towards mum, she always appears well cared for and we would recommend Austin Rose to any family.

Our Mother was a resident in the Austin Rose for the last 10 weeks of her life. She was cared for with kindness and respect by the staff of nurses and carers and in the last few days, she and the family were shown great consideration and sensitivity.

My mother has been here for just under 18 months, and we were uncertain about moving her to a care home but had no choice. We really feel we chose one of the best. Our main concern was that she would be well looked after by the staff, and that is certainly the case, all the staff we have encountered have been caring and thoughtful. Although mum would prefer to be in her own home, she knows she can't, and this is a very good alternative. COVID restrictions have been difficult, but the staff have done really well to keep the residents entertained and have kept in touch with us. Not sure mum is keen on the food, but she eats it.

My Mum was taken to care in Austin Rose 2nd floor for nearly 3 years. The care given was amazing, the staff and nursing staff could not do enough for Mum. Knowing she was cared for in the manner she was for me as her daughter was priceless. In fact with Mum's medical history, without the care provided she would not have lived as long as she did. My heartfelt thanks go to the staff for the love and care they provided to Mum. Even at the end of her life, the support they provided to her family was wonderful.

Lovely friendly staff taking care of our loved ones during this horrible time.

My experience during the pandemic at the home was very good. The staff were very helpful in caring for my elderly mother. They were very good at relaying how she was when we called them. I think they all did a wonderful job.

I found the receptionist very helpful in my visits to my father.

The care given has been very good. We have always been kept informed. My mother celebrated her 90th Birthday and the home helped to make her day special.

My mother has been a resident at Austin Rose for nearly 18-months. During that time, her health and wellbeing have become more stable due to the complete care and attention they afford her. The staff are completely excellent and treat residents with love, care and understanding - almost as if they were family. I feel relaxed now about my mother, as I know she couldn't be looked after any better.

My Aunt has constantly said pre covid, and during, just how caring and wonderful all the staff have been. It has been a hard time, but the staff have proved to be caring, informative and professional. Many, many thanks.

My father was well looked after. The staff were very kind to him and us during the 7 months he was there.

She is always treated with dignity and respect by all staff who are always helpful, caring and friendly. There is a good program of activities which she seems to enjoy.

In addition, the kindness given to myself and my family was really touching. Thank you so much all the team on the 1st floor. "You're the best."

I have nothing but praise to all the staff who provided excellent care, support and kindness shown towards my mother, myself and my family in her final weeks with us.

You all do a great job. Well done.