Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 108 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1352
  • Self-Funded Nursing Care: from £1462
  • Self-Funded Nursing Dementia Care: from £1462
  • RESPITE Self-Funded Residential Care: from £1352
  • RESPITE Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Nursing Care: from £1462
  • RESPITE Self-Funded Nursing Dementia Care: from £1462

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mandisa Hunter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.

Parking

  • Ample car parking spaces

Austin Rose Care Home Reviews (108)

Total of 108, showing 81-100
9.9

Austin Rose Care Home has a Review Score of 9.9 (9.887) out of 10, based on 44 reviews in the last 2 years. Over all time Austin Rose Care Home has 108 reviews.

Overall Experience

  • 88
  • 16
  • 3
  • 0
  • 1

Date Published

108
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44
64

Review from Wendy N (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent the last few months of his life in comfort being cared for and loved by the most amazing team. Everything is geared up to make the resident feel valued, always treated with dignity but almost like a member of the carers own family. I feel so lucky my dad spent his time on 1st floor
at Austin Rose.
In addition, the kindness given to myself and my family was really touching. Thank you so much all the team on the 1st floor. "You're the best."

Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you Wendy for taking the time to share your positive experience. Staff team on the 1st floor will be thrilled to read what you wrote, it reaffirms the hard work they put in.

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Review from Lynne (Daughter of Resident) published on 14 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into Austin Rose Care Home 16 months ago with multiple health issues which deteriorated over her stay. I and my family found the quality care and support she received excellent. The entertainment was varied and excellent thanks to the hard work of the activities lady providing a full
programme weekly. Staff always greeted me with a welcome smile and nothing was too much trouble for them to make my mother comfortable during her stay.
I have nothing but praise to all the staff who provided excellent care, support and kindness shown towards my mother, myself and my family in her final weeks with us.

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Review from Anne (Daughter of Resident) published on 9 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Austin Rose for over a year now and my family and I have been very impressed with the quality of care and support she has received. The staff are always pleasant and willing to help whether they work in the front line care team or in the support teams. Entertainment is varied
and interesting and the care and consideration from nurses and carers in dealing with Mum’s multiple health issues is wonderful.
The food is good and varied; thank-you to the catering staff for providing the excellent food for Mum’s birthday celebrations in August and to the entertainments co-ordinator for organising her party.
You all do a great job. Well done.

Reply from Navjot Hanspal, Executive asistant at Austin Rose Care Home

Thank you for your lovely feedback, at Austin Rose we value our residents and their family and friends.

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Review from Lindsey H (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father spent the final two months of his precious life in nursing care at Austin Rose.
Following three years of illness, he had complex health needs but thankfully retained complete clarity of mind. From the moment that close family had a look (unannounced visits) at Austin Rose to the day
he died, we have nothing but praise for the high quality of nursing care for him which my father could endorse. The family were made very welcome and well supported during this sad time. The staff of Austin Rose in all aspects of roles and responsibilities are professional warm people.

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Review from Manjula P (Daughter-in-law of Resident) published on 26 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice place, caring staff.
Not somewhere that we could have afforded ordinarily as costs high.
Room sometimes messy with food on the floor.
Put into bed and nightwear too early sometimes (2pm)

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Review from David F (Son of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the home on a temporary basis, whilst her health care needs were assessed.
I could not fault the care, compassion and support that the staff provided for my mother during her short stay.
They were a credit to their profession.

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Review from Rajendra P (Son of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was in care at this Care Home.
She was very well looked after.
Staff were extremely friendly and helpful and made you feel welcome.
Although they did not cook typical Indian food, they did try providing curry food.
My mum could not take solid food and they did puree the food and made sure
she had something to eat.
Due to the geographical location, they could not provide my mum's needs in the following area: Religiously, Spiritually and Culturally. They did provide other in house entertainment.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your comments, we have taken on-board your feedback. The home does have a quiet room which we use as a multi-faith room, we will raise this with staff and ensure that all new residents are made aware. Thank you for raising this with us.

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Review from Jamie O (Son of Resident) published on 22 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service carried out. Mum is also very happy.

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Review from Nigel M (Son of Resident) published on 9 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big, big thanks to all the super staff at Austin Rose who made my dad’s last few months very happy. Today was a very sad day but we knew he loved being there and he was in a safe, comfortable environment; he really enjoyed the banter with all of the staff, let alone the many bourbon biscuits. Thanks
for everything you have done to support him, especially over the last weeks.

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Review from Brian J (Son of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Austin Rose is a wonderful care home, always bright, warm, clean and welcoming.
Lots of staff around, feel we can ask questions and get updates any time.
Staff are always friendly, we feel the best possible care is provided at all times.

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Review from Susan S (Friend of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been open now for twelve months and like all new establishments it has had its teething troubles but any concerns that I have had have always been sorted out by the manager and her lovely team and carers by listening and taking the appropriate action to make life as pleasant and comfortable
as possible for the residents. They are made to feel special and loved which in my opinion is the most important aspect of their care. The activities were slow to start but with an enthusiastic and hard-working activities lady, things are improving weekly and we are looking forward to a full and lively programme on the run-up to Christmas. The home has a warm and friendly feel to it, it's not perfect but then no care home is with having to try and please everyone but it is the best one that I have encountered by far and I have no issues with it.

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Review from Frances T (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad had a comfortable and clean existence in the home for the 19 weeks he was there. He was treated kindly by all the staff, who supported his needs throughout his stay. They encouraged him to join in at mealtimes and also to sit out in the chair. We as a family were greeted whenever we entered the
home with a friendly smile.

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Review from Valerie A (Wife of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean. Staff very helpful, thoughtful and caring.
Well looked after.

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Review from Alan M (Son of Resident) published on 7 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, very helpful staff, rooms excellent.

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Review from John M (Relative of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative came to the care home for a weeks respite she was a little nervous but after a discussion with the manager and staff her anxiety withdrew. She was well looked after and felt at ease through the hard work and care from the staff.

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Review from Anne M (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom went to stay here for just over a week while we went on a much needed holiday. She was very nervous, she has never been anywhere like this before but when we picked her up at the end of her stay, she was saying she will go back for a week or two any time. It was a relief the home kept in touch
all the time. Mom was well looked after and happy at the end of the week. Thank you.

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Review from Peter T (Son of Resident) published on 24 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the nursing staff on the first floor and all the carers who looked after my mother during her end of life care. They all did such a fantastic job during a very difficult period for her family. Showing great loving care and respect, we could not have wished for anything better.
Austin
Rose Care Home is lovely and immaculately clean and a pleasure to visit with all the staff being very helpful.

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Review from Norman M (Husband of Resident) published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed right from the start by the staff, the environment and the services provided for my wife.
Staff were immediately welcoming, supportive and intuitive at a very emotional time for our family. I can rest assured that my wife is professionally cared for on a 24 hour basis.
The atmosphere
is friendly and relaxed and her ensuite room is spacious and comfortable; affording the family an enjoyable place to visit.
I cannot speak highly enough of Austin Rose and it's staff - they make the effort to make everyone feel welcome and remain part of their families life.
Thak you.

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Review from Angela H (Daughter of Resident) published on 25 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I am grateful to the care staff and nurses for looking after my dad. However, I am extremely upset that when my dad passed away, we had no contact after his passing from the care home. Not even a sympathy card or flowers for the funeral.

Reply from Zeta Zeta, RQAM at Austin Rose Care Home

We are deeply sorry that we failed to send a sympathy card or flowers after your father passed away, this is something we do normally do and it has been an oversight on our part on this occasion, please accept our sincere apologies. I will discuss this with the team at Austin Rose to ensure this does not happen again. Thank you, Zeta.

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Review from Colin M (Son of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom was placed at Austin Rose Care Home for an enhanced assessment following a period of hospitalisation. It became clear quite quickly that mom was in need of 24-hour nursing care. Having seen how mom was cared for by the staff during her assessment I actively asked if her long-term placement could
be here.
I have nothing but thanks and praise to offer to the staff all of whom made moms last few weeks as comfortable as they could be. She was treated with respect, kindness and care. I could not have wished for her to be in a better place for her final days.
I would very strongly recommend Austin Rose to anyone.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Austin Rose Care Home is calculated as follows: ( (459 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 512 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive

Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.

Julie

Julie Shakeshatt

Job Title: Home Administrator

Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

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Marianne Handley

Job Title: Week day Receptionist

Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene

Irene Carrera

Job Title: Clinical Lead

Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Baljinder

Baljinder Shergill

Job Title: Care Supervisor

Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator

Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping

Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austin Rose Care Home to verify any information. View our terms and conditions. Austin Rose Care Home has an Enhanced Service - more info.