
My mother has been in this care home for 4 years now got a nice room and gets good carN J(Mother of Resident/Service User)



My mother has been in this care home for 4 years now got a nice room and gets good carN J(Mother of Resident/Service User)



Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.
Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.
Whilst Austin Rose is very proud to showcase...
Care Provided by Austin Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
The price(s) shown are provided by the care home. Contact Austin Rose Care Home for full pricing details and T&Cs.
Contact Austin Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Mandisa Hunter (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.
Parking
- Ample car parking spaces
Austin Rose Care Home Reviews (125)
Austin Rose Care Home has a Review Score of 9.8 (9.831) out of 10, based on 42 reviews in the last 2 years.
Over all time Austin Rose Care Home has 125 reviews.
I have visited Austin Rose on a small number of occasions to see friends. Earlier visits have been upstairs but today and last week, I have been visiting a friend on the ground floor. The ground floor atmosphere seems more relaxed and quiet - a lovely background for those who are not well. The rooms are beautiful and spacious and the staff seem very attentive and helpful.
Thank you for taking the time to leave a review. It is lovely to read that your visits are positive and your great feedback about the atmosphere and rooms. Thank you!
Sadly on 25 June this year, my husband sadly passed away. In the 15 weeks that he was at Austin Rose he was treated with great dignity and so much love from everyone that he came into contact with. The nursing staff were wonderful to me, keeping me informed about all aspects of his care, his medication - nothing was too much trouble.
In his last days, all the staff not only cared for him, but were a wonderful support to me and my son and daughter, happy to put their arms around us to give us comfort. They were just like an extended family! I cannot praise them highly enough! If you are thinking about selecting Austin Rose for your loved one - don’t hesitate for a moment. They are all superheroes!
Thank you so much for your kind words. It was a real pleasure to care for your husband. We are holding you all in our thoughts.
My mum has been a resident for nearly two years. She is settled and feels very well in this care home. She always eats the food there and the service is great. She loves to get her hair done.
Thank you very much for taking the time sharing your experience. Very much appreciated.
I lived here for nearly a year the time I have been here I have felt good and included I have visitors when ever I can. The food is nice I enjoy the activities especially when we have our concerts. With help I was able to arrange a suprise afternoon tea for my mother for her birthday in the sunny lounge.
Thank you very much for taking your time to write a review on behalf of your mother.
My mother has been in this care home for 4 years now got a nice room and gets good care. She is happy to be there the staff treat her nice, the rooms are kept nice and clean. She is offered activities to do if she wishes to take part.
Thank you very much for taking the time to share your personal experience.
Although my brother was born in Birmingham, he moved to live in Bromsgrove when he married, so when his medical condition and behaviour problems became difficult for his sisters to deal with we had to look for a care home. At the time no home in the Birmingham area would accept him so we chose a home in Barnt Green. It was dreadful! and I cannot believe that he now has a place at Austin Rose. This care home is wonderful and after going to the concert yesterday, excellent.
Thank you very much for taking the time to share your experience. We very much appreciate it.
My mom was cared for from December to February and we could not have been happier. All of the staff are so friendly and kind, nothing is too much trouble. Always smiley faces and light conversation with every interaction, from the tea round to dinner, to personal care. They all go out of their way to make you feel welcome and comfortable. My mum was bed bound for most of her stay, but she was never left out of any activity she wanted to be a part of, if possible they would make it happen, even providing a special wedding anniversary lunch so they could be together. Thank you for looking after my mom so well, and for myself and the family.
Thank you very much for taking the time to review.
Mum has been made to feel very welcome since arriving very poorly from hospital. With constant care and monitoring Mum is now much more stable.
Thank you very much for taking time to leave a review.
My review does not relate to Feb 23 but is an ongoing review and observations since my mum arrived here Nov 22. Every single one of you has worked so hard to make what has been a terrible tragedy in our life, so much better. Your positivity, can-do approach, warmth and welcome is just spot on. You take pride in your surroundings and always have smiles on your faces. I recognise that this must be really hard at times, with the challenging work you are faced with. But you need to know what impact this has, not just on the residents but also the wider community and families. We chose Austin Rose for a reason; you should all be so proud. There are suggestions we have made, but communication is excellent and everything we could possibly want or ask for is not deemed a problem. I feel you work with us and listen well. We are the voice of my mum and I'm so glad that we are heard. We are treated as individuals and not part of the system, which is incredibly stuck at times. Thank you.
Thank you very much for your heartfelt review. It means a lot to us.
I feel that mom is looked after with great care and dignity. The staff are welcoming and friendly. I am always kept well-informed regarding mom's well-being. Mom is kept well entertained with the activities arranged. The live entertainment is fabulous. I feel that the selection of meals could be more varied and tailored towards the requests of the residents and family members for their loved ones. I do see a lot of waste as not always suitable for some residents.
Thank you very much for taking your time to write a review. Your comments mean a lot to us. We are currently reviewing our dining room experience.
Lovely home, very clean, lovely staff. My mother is well looked after, she's clean, well fed, and always got different clothes on each day.
Thank you for taking the time to leave a review. We are delighted that your mother is well looked after by our dedicated team and your 5-star rating.
From the moment that my Dad arrived, he has been treated with kindness, care and compassion by all members of staff. He arrived in a very distressed and agitated state following an extended stay in hospital. Very quickly, he was put at ease and got to know familiar faces who have gone above and beyond to ensure that they know and understand Dad, inside out. Dad regularly talks about how wonderful the staff are, how happy he is and he now feels at peace. The rooms are incredibly comfortable, quiet, clean and tidy, as are the communal areas. I have nothing but praise for Austin Rose and hope that my Dad is able to have his wish granted of spending his final weeks and days in a place that he feels safe.
Thank you very much for taking the time to share your experience.
On my father's admission, I was greeted by all staff in a polite and friendly manner. I am so far very impressed by the care my father is receiving. Staff respond to his requests really quickly and when he uses his call bell, staff attend immediately. They take care of all my dad's personal needs and nothing seems too much trouble. The surroundings and rooms are all beautifully presented. My dad is very precious to me and I am happy to go home after my visit knowing he is looked after. Thank you Austin Rose!
Thank you very much for taking the time to write a review. This means a lot to the staff.
Amazing, wonderful home staff from reception to management. All went the extra mile to ensure the final months of life were met with dignity, care and compassion. I have had dealings with other care homes in the past, and this one is head and shoulders above any I have come across. I would highly recommend.
Thank you very much for taking the time to share your experience.
My Mum was looked after at Austin Rose Care Home for nearly 10 weeks in an EAB. The Clinical Lead and her team did the most amazing job of caring for her during this time. It was the first time that Mum had managed to stay out of hospital for more than 2-3 weeks in the past year. This achievement was due to the first-class care that was given to my Mum and also due to the fact that Austin Rose was prepared to take on full responsibility for her (when other settings would have 'passed the buck' and sent her straight to A&E). My mum became increasingly difficult to manage over this period of time, but the staff always rose to the challenge, were friendly and supportive towards her, met all of her needs and were excellent at communicating with me. I would have been more than happy for mum to have stayed here as a permanent resident, but in the end her care needs were too great. I cannot thank the Clinical Lead and her team, and the Manager of the Home enough.
Thank you very much for your review. We are glad that you had a good experience.
My relative was very poorly and upset after moving through several hospitals when she arrived at Austin Rose Care Home. Everyone was so kind and helpful that she has gradually settled and she is so much better than she was, all thanks to their care and support. I am so grateful that she is being so well looked after.
I would just like to thank the staff for the wonderful care you gave to my mother in her final days. Although she was only in your home for a few days I felt the staff were always attentive and in her final hours, they gave me and my family the comfort and space to watch her pass away with dignity. I would strongly recommend Austin Rose to anyone who is looking for a care home.
Thank you very much for taking the time to write a review.
Austin Rose looked after my uncle in the final three months of his life. The care was excellent. He was treated with care and respect, the staff were engaged. He was well fed when he could eat. He was always clean and in clean clothes. I can only thank Austin Rose staff for their excellent care.
Thank you very much Philip for your honest review.
Austin Rose Care Home is set in an idyllic location within the conurbation of the City of Birmingham, having easy access for ambulances, taxis for wheelchairs, GP services, chiropody, and other health professionals services. The home itself provides a comfortable environment for residents and visitors. It is run with a good management team ensuring residents' care needs are diverse and delivered to a good quality level. Care plans are reviewed in consultations with relatives where appropriate. Staff undergo ongoing training. For safety and security, the home is protected by CCTV cameras.
Thank you very much for taking the time to share your experience.
The person for whom I am attorney is extremely strong-willed and can be very challenging. The staff at Austin Rose have showed nothing but kindness compassion and professionalism in the way they have cared for my friend over the last two years and I have no hesitation in recommending Austin Rose to anyone considering care for a loved one.
Thank you very much for taking the time to write this review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 17 Jul 2026
We were recently delighted to welcome members of the Fowler family back to Austin Rose following the sad passing of their beloved mum, who is deeply missed by our staff...
- 05 Mar 2026
We’re delighted to share that Macc Care has been recognised as one of the Top 20 Mid-Size Care Home Groups in the UK! This incredible achievement is a true testament...
- 05 Jan 2026
?? Looking for Respite Care? Pop In and See Us at Austin Rose! ?? Are you searching for a little extra support for a loved one — or even for...
There are no upcoming events for Austin Rose Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: MACC Care Ltd
- 31 Jan 2024Recipient: MACC Care Ltd
- 30 Jun 2021Recipient: MACC Care Ltd
Accreditations
There are no accreditations posted yet for Austin Rose Care Home.
Meet the Team (8)

Hi, I’m Mandi, and I’m proud to be the Care Home Manager here at Austin Rose.
With over 10 years of Nursing experience, I am passionate about providing compassionate care to our residents. My goal is to create a warm, supportive environment where everyone feels valued and respected, and I believe in a person-centred approach, tailoring our care to meet individual needs.
I originally completed my qualification in Adult Nursing in 2008 and have worked in various busy Nursing environments throughout my career. I always pride myself on being hardworking and enthusiastic, with a willingness to learn new skills and adopt new ideas and enjoy working alongside my team to deliver quality services for residents to maintain their wellbeing.
When I’m not at work, I enjoy spending quality time with my family and exploring the outdoors. I love holistic therapies and self-care, and I adopt this approach in care delivery to our residents. I love massages, retail therapy, listening to music and socialising with others. I am very creative and enjoy ensuring that environments have a touch of glamour.

I have Level 3 qualifications in health and social care and also Business Administration. The past year, I have been making my way up from being an Office Manager in a Nursing Home in my hometown, Leamington Spa.
My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that we should give back to those who once gave to us.

I have had the privilege of working with Macc Care for over 10 years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.
Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.
On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

I have been working at Austin Rose for six years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.
Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.
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