Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 108 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1352
  • Self-Funded Nursing Care: from £1462
  • Self-Funded Nursing Dementia Care: from £1462
  • RESPITE Self-Funded Residential Care: from £1352
  • RESPITE Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Nursing Care: from £1462
  • RESPITE Self-Funded Nursing Dementia Care: from £1462

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mandisa Hunter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.

Parking

  • Ample car parking spaces

Austin Rose Care Home Reviews (108)

9.9

Austin Rose Care Home has a Review Score of 9.9 (9.882) out of 10, based on 42 reviews in the last 2 years.
Over all time Austin Rose Care Home has 108 reviews.

Overall Experience
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  • 16
  • 3
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Date Published
  • 108
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Reviewer Connection to Austin Rose Care Home
  • 42
  • 27
  • 4
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  • 3
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  • 1
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Total of 108, showing 61-80
Review from Philip E (Nephew of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Austin Rose looked after my uncle in the final three months of his life. The care was excellent. He was treated with care and respect, the staff were engaged. He was well fed when he could eat. He was always clean and in clean clothes. I can only thank Austin Rose staff for their excellent care.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much Philip for your honest review.

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Review from A K (Husband of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Austin Rose Care Home is set in an idyllic location within the conurbation of the City of Birmingham, having easy access for ambulances, taxis for wheelchairs, GP services, chiropody, and other health professionals services. The home itself provides a comfortable environment for residents and visitors.
It is run with a good management team ensuring residents' care needs are diverse and delivered to a good quality level. Care plans are reviewed in consultations with relatives where appropriate. Staff undergo ongoing training. For safety and security, the home is protected by CCTV cameras.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.

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Review from M O (Power of Attorney of Resident) published on 5 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
The person for whom I am attorney is extremely strong-willed and can be very challenging. The staff at Austin Rose have showed nothing but kindness compassion and professionalism in the way they have cared for my friend over the last two years and I have no hesitation in recommending Austin Rose to
anyone considering care for a loved one.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write this review.

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Review from Marie A (Daughter of Resident) published on 31 August 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mom only stayed there for three days and by the third, she was at end of life. They did not read the care plan that the hospital had put in place for her which they admitted to. My mom drank the smallest amount of fluids in the three days instead of the amount the hospital stated in the care plan.
They knew mom was prone to UTI's and had had many. They did not check on my mom every half hour as they said they did with every resident. I know this because on the day they called 999 my mom's sat's and blood pressure was extremely low. Her stats on the second day was 73% and they did not send her back to the hospital (red flag). My mom was bed-bound and had dementia. She was in good health until she arrived there. They did not document notes for her so we never found out what happened on that fateful Sunday afternoon. Had a meeting with them and no answers to our findings.  Reported to CQC. After mom died we had a meeting and the manager couldn't be bothered to attend.
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Review from Graham C (Son of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well-appointed. Finished to a high standard. The staff and management are very friendly, professional and kind. They look after my mum.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much, Graham, for your feedback. We really appreciate you taking the time to do this.

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Review from J M (Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Marvellously friendly and helpful staff. Generally, a very happy stay only let down by the main meals - the chef seemed to be emptying the whole spice rack into the food and the meat was usually dried out and difficult to swallow. That, however, is my sole criticism.
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Review from I C (Son of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly staff to visitors. Extremely kind and professional care for my mother. She died with dignity and wonderful care.
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Review from Michael B (Son of Resident) published on 2 March 2021 Submitted via Website • Report
Overall Experience 3.0 out of 5
How is it possible that there are currently 20 residents have tested positive for Covid 19. Why are staff still not wearing masks in their day to day roles? Why are you allowing staff who have not been vaccinated to attend to the needs of residents?
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Review from K B (Son of Resident) published on 9 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind, caring and professional. The home always appears clean and tidy and always smells fresh. We can't fault the standard of care towards mum, she always appears well cared for and we would recommend Austin Rose to any family.
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Review from A R (Daughter-in-law of Resident) published on 21 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our Mother was a resident in the Austin Rose for the last 10 weeks of her life. She was cared for with kindness and respect by the staff of nurses and carers and in the last few days, she and the family were shown great consideration and sensitivity.
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Review from Graham M (Son of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for just under 18 months, and we were uncertain about moving her to a care home but had no choice. We really feel we chose one of the best. Our main concern was that she would be well looked after by the staff, and that is certainly the case, all the staff we have encountered
have been caring and thoughtful. Although mum would prefer to be in her own home, she knows she can't, and this is a very good alternative. COVID restrictions have been difficult, but the staff have done really well to keep the residents entertained and have kept in touch with us. Not sure mum is keen on the food, but she eats it.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

On behalf of Austin Rose staff, I would like to thank you for taking the time to write this review. Very much appreciated.

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Review from Delma B (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was taken to care in Austin Rose 2nd floor for nearly 3 years. The care given was amazing, the staff and nursing staff could not do enough for Mum. Knowing she was cared for in the manner she was for me as her daughter was priceless. In fact with Mum's medical history, without the care provided
she would not have lived as long as she did. My heartfelt thanks go to the staff for the love and care they provided to Mum. Even at the end of her life, the support they provided to her family was wonderful.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much Delma for taking your time to write us a wonderful review. No doubt our staff will be happy to read it.

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Review from Louise K (Granddaughter of Resident) published on 15 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Went to see my nan today after many months apart due to covid.
Excellent facilities for seeing loved ones, plastic screen divide keeping everyone safe. Cleaning facilities and hand gel available.
Lovely friendly staff taking care of our loved ones during this horrible time.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Hi Louise
Seeing you, your dog and reaction from your nan was a picture-perfect moment!!
Thank you very much for the visit, making your nan happy and for taking time to share your experience.

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Review from J S (Daughter of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience during the pandemic at the home was very good. The staff were very helpful in caring for my elderly mother. They were very good at relaying how she was when we called them. I think they all did a wonderful job.
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Review from M C (Son of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found the receptionist very helpful in my visits to my father.
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Review from J H (Son of Resident) published on 9 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care given has been very good. We have always been kept informed. My mother celebrated her 90th Birthday and the home helped to make her day special.
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Review from M D (Daughter of Resident) published on 26 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Austin Rose for nearly 18-months. During that time, her health and wellbeing have become more stable due to the complete care and attention they afford her. The staff are completely excellent and treat residents with love, care and understanding - almost as if they were
family. I feel relaxed now about my mother, as I know she couldn't be looked after any better.
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Review from Susan B (Niece of Resident) published on 5 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During Covid-19, reception and ground floor staff, have done their best to ensure I can stay in contact with my Aunt, by, passing my messages on, she has known I am trying to contact her on her mobile phone. They have also helped her receive my calls or engaged in a conversation with me to assure me
of her well being.
My Aunt has constantly said pre covid, and during, just how caring and wonderful all the staff have been. It has been a hard time, but the staff have proved to be caring, informative and professional. Many, many thanks.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much, Susan, for taking the time to write the review and your support.

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Review from A B (Son of Resident) published on 10 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was well looked after. The staff were very kind to him and us during the 7 months he was there.
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Review from G B (Stepson of Resident) published on 26 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
She is always treated with dignity and respect by all staff who are always helpful, caring and friendly. There is a good program of activities which she seems to enjoy.
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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Austin Rose Care Home is calculated as follows: ( (439 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 492 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.

Julie

Julie Shakeshatt

Job Title: Home Administrator Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

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Marianne Handley

Job Title: Week day Receptionist Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene

Irene Carrera

Job Title: Clinical Lead Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Baljinder

Baljinder Shergill

Job Title: Care Supervisor Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Austin Rose Care Home to verify any information. View our terms and conditions. Austin Rose Care Home has an Enhanced Service - more info.