Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 108 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1352
  • Self-Funded Nursing Care: from £1462
  • Self-Funded Nursing Dementia Care: from £1462
  • RESPITE Self-Funded Residential Care: from £1352
  • RESPITE Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Nursing Care: from £1462
  • RESPITE Self-Funded Nursing Dementia Care: from £1462

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mandisa Hunter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.

Parking

  • Ample car parking spaces

Austin Rose Care Home Reviews (108)

9.9

Austin Rose Care Home has a Review Score of 9.9 (9.882) out of 10, based on 42 reviews in the last 2 years.
Over all time Austin Rose Care Home has 108 reviews.

Overall Experience
  • 88
  • 16
  • 3
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Date Published
  • 108
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Reviewer Connection to Austin Rose Care Home
  • 42
  • 27
  • 4
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  • 3
  • 3
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Total of 108, showing 41-60
Review from C S (Granddaughter of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is currently in Austin Care Home. All staff are amazing and looking after her very well. All staff are very chatty and tend to my grandmother's needs.
Knowing she is being looked after so well in a very lovely home is just what she needs to get better. The activities provided are A*,
from pony visits to singers.
Nothing is too much trouble.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much, you grandmother is a pleasure to care for.

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Review from J C (Daughter of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came into your care on the 29/9/23. The nursing care that she has been having is fabulous. The care which my mother receives is excellent, so caring and patient. My mother is 85 years old, and unfortunately, my mother cannot live alone, as recently been diagnosed with brain cancer (this is
terminal).
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your lovely words; it means a lot to the team.
Your Mother is a lovely lady and a joy to care for.

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Review from R W (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved into Austin Rose Care Home 3 months ago and I can not praise the home highly enough. From the moment Mom got there everyone has just been amazing.
Smiles and warmth greet you from the moment you step in. The decor and environment is beautiful, light and airy.


As a family, we were

so worried and anxious about moving Mom to a nursing home but I have to say from day one mom has been treated with dignity and respect. Every member of the team has shown mom compassion, understanding and genuine care. I cannot fault them.

Mom's needs are complex and they have dealt with all her needs with professionalism and skill. Every change I have been informed and consulted on. It is such a relief knowing Mom is in amazing hands.


The whole team work so, so hard. I am so grateful to every one of them. Their smiles, warmth and care make all the difference and we couldn't wish for a better place for mom to be. She is happy and content and that make us as a family so happy.

Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review and such an amazing and positive one! We are delighted to hear that your experience at Austin Rose has been 5* and this has given you reassurance your mum is in safe hands.

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Review from P G (Friend of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited Austin Rose on a small number of occasions to see friends. Earlier visits have been upstairs but today and last week, I have been visiting a friend on the ground floor. The ground floor atmosphere seems more relaxed and quiet - a lovely background for those who are not well. The rooms
are beautiful and spacious and the staff seem very attentive and helpful.
Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review. It is lovely to read that your visits are positive and your great feedback about the atmosphere and rooms. Thank you!

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Review from Marian G (Wife of Resident) published on 17 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband first arrived at Austin Rose Care Home on 6 March 2023 I was so impressed that I wrote a glowing review about the wonderful facilities and staff at this care home.
Sadly on 25 June this year, my husband sadly passed away. In the 15 weeks that he was at Austin Rose he was treated with
great dignity and so much love from everyone that he came into contact with. The nursing staff were wonderful to me, keeping me informed about all aspects of his care, his medication - nothing was too much trouble.
In his last days, all the staff not only cared for him, but were a wonderful support to me and my son and daughter, happy to put their arms around us to give us comfort. They were just like an extended family! I cannot praise them highly enough! If you are thinking about selecting Austin Rose for your loved one - don’t hesitate for a moment. They are all superheroes!
Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a real pleasure to care for your husband. We are holding you all in our thoughts.

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Review from C A (Mother of Resident) published on 25 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for nearly two years. She is settled and feels very well in this care home. She always eats the food there and the service is great. She loves to get her hair done.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time sharing your experience. Very much appreciated.

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Review from Andrew G (Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I lived here for nearly a year the time I have been here I have felt good and included I have visitors when ever I can. The food is nice I enjoy the activities especially when we have our concerts. With help I was able to arrange a suprise afternoon tea for my mother for her birthday in the sunny lounge.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking your time to write a review on behalf of your mother.

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Review from N J (Mother of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in this care home for 4 years now got a nice room and gets good care. She is happy to be there the staff treat her nice, the rooms are kept nice and clean. She is offered activities to do if she wishes to take part.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your personal experience.

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Review from Maureen E (Sister of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my brother was born in Birmingham, he moved to live in Bromsgrove when he married, so when his medical condition and behaviour problems became difficult for his sisters to deal with we had to look for a care home. At the time no home in the Birmingham area would accept him so we chose a home
in Barnt Green. It was dreadful! and I cannot believe that he now has a place at Austin Rose. This care home is wonderful and after going to the concert yesterday, excellent.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience. We very much appreciate it.

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Review from Carla G (Daughter of Resident) published on 24 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom was cared for from December to February and we could not have been happier. All of the staff are so friendly and kind, nothing is too much trouble. Always smiley faces and light conversation with every interaction, from the tea round to dinner, to personal care. They all go out of their way to
make you feel welcome and comfortable. My mum was bed bound for most of her stay, but she was never left out of any activity she wanted to be a part of, if possible they would make it happen, even providing a special wedding anniversary lunch so they could be together. Thank you for looking after my mom so well, and for myself and the family.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to review.

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Review from C C (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been made to feel very welcome since arriving very poorly from hospital. With constant care and monitoring Mum is now much more stable.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking time to leave a review.

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Review from Jen B (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My review does not relate to Feb 23 but is an ongoing review and observations since my mum arrived here Nov 22. Every single one of you has worked so hard to make what has been a terrible tragedy in our life, so much better. Your positivity, can-do approach, warmth and welcome is just spot on. You take
pride in your surroundings and always have smiles on your faces. I recognise that this must be really hard at times, with the challenging work you are faced with. But you need to know what impact this has, not just on the residents but also the wider community and families. We chose Austin Rose for a reason; you should all be so proud. There are suggestions we have made, but communication is excellent and everything we could possibly want or ask for is not deemed a problem. I feel you work with us and listen well. We are the voice of my mum and I'm so glad that we are heard. We are treated as individuals and not part of the system, which is incredibly stuck at times. Thank you.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for your heartfelt review. It means a lot to us.

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Review from Michael J (Son of Resident) published on 9 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that mom is looked after with great care and dignity. The staff are welcoming and friendly. I am always kept well-informed regarding mom's well-being. Mom is kept well entertained with the activities arranged. The live entertainment is fabulous. I feel that the selection of meals could be more
varied and tailored towards the requests of the residents and family members for their loved ones. I do see a lot of waste as not always suitable for some residents.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking your time to write a review. Your comments mean a lot to us. We are currently reviewing our dining room experience.

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Review from A M (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, very clean, lovely staff. My mother is well looked after, she's clean, well fed, and always got different clothes on each day.
Reply from Lorraine Shannon, Customer Relationship Manager at Austin Rose Care Home

Thank you for taking the time to leave a review. We are delighted that your mother is well looked after by our dedicated team and your 5-star rating.

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Review from A E (Daughter of Resident) published on 31 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment that my Dad arrived, he has been treated with kindness, care and compassion by all members of staff. He arrived in a very distressed and agitated state following an extended stay in hospital. Very quickly, he was put at ease and got to know familiar faces who have gone above and beyond
to ensure that they know and understand Dad, inside out. Dad regularly talks about how wonderful the staff are, how happy he is and he now feels at peace. The rooms are incredibly comfortable, quiet, clean and tidy, as are the communal areas. I have nothing but praise for Austin Rose and hope that my Dad is able to have his wish granted of spending his final weeks and days in a place that he feels safe.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.

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Review from C M (Daughter of Resident) published on 24 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my father's admission, I was greeted by all staff in a polite and friendly manner. I am so far very impressed by the care my father is receiving. Staff respond to his requests really quickly and when he uses his call bell, staff attend immediately. They take care of all my dad's personal needs and
nothing seems too much trouble. The surroundings and rooms are all beautifully presented. My dad is very precious to me and I am happy to go home after my visit knowing he is looked after. Thank you Austin Rose!
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write a review. This means a lot to the staff.

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Review from T H (Next of Kin) published on 19 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing, wonderful home staff from reception to management. All went the extra mile to ensure the final months of life were met with dignity, care and compassion. I have had dealings with other care homes in the past, and this one is head and shoulders above any I have come across. I would highly recommend.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to share your experience.

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Review from Debbie B (Daughter of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was looked after at Austin Rose Care Home for nearly 10 weeks in an EAB. The Clinical Lead and her team did the most amazing job of caring for her during this time. It was the first time that Mum had managed to stay out of hospital for more than 2-3 weeks in the past year. This achievement was
due to the first-class care that was given to my Mum and also due to the fact that Austin Rose was prepared to take on full responsibility for her (when other settings would have 'passed the buck' and sent her straight to A&E). My mum became increasingly difficult to manage over this period of time, but the staff always rose to the challenge, were friendly and supportive towards her, met all of her needs and were excellent at communicating with me. I would have been more than happy for mum to have stayed here as a permanent resident, but in the end her care needs were too great. I cannot thank the Clinical Lead and her team, and the Manager of the Home enough.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for your review. We are glad that you had a good experience.

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Review from Sharon L (Relative of Resident) published on 5 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative was very poorly and upset after moving through several hospitals when she arrived at Austin Rose Care Home. Everyone was so kind and helpful that she has gradually settled and she is so much better than she was, all thanks to their care and support. I am so grateful that she is being so
well looked after.
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Review from Joanne V (Daughter of Resident) published on 5 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like to thank the staff for the wonderful care you gave to my mother in her final days. Although she was only in your home for a few days I felt the staff were always attentive and in her final hours, they gave me and my family the comfort and space to watch her pass away with dignity.
I would strongly recommend Austin Rose to anyone who is looking for a care home.
Reply from Gregory Zhuwao, Manager at Austin Rose Care Home

Thank you very much for taking the time to write a review.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Austin Rose Care Home is calculated as follows: ( (439 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 492 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.

Julie

Julie Shakeshatt

Job Title: Home Administrator Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

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Marianne Handley

Job Title: Week day Receptionist Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene

Irene Carrera

Job Title: Clinical Lead Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Baljinder

Baljinder Shergill

Job Title: Care Supervisor Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.

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