Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW
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9.9 108 Reviews
  • Austin Rose Care Home, Birmingham
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.

Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.

Whilst Austin Rose is very proud to showcase the new facilities, the home believes that it’s people that make a happy home. The care, dedication and professionalism of the team drive what the home does and is ultimately what sets Austin Rose apart.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1352
  • Self-Funded Residential Dementia Care: from £1352
  • Self-Funded Nursing Care: from £1462
  • Self-Funded Nursing Dementia Care: from £1462
  • RESPITE Self-Funded Residential Care: from £1352
  • RESPITE Self-Funded Residential Dementia Care: from £1352
  • RESPITE Self-Funded Nursing Care: from £1462
  • RESPITE Self-Funded Nursing Dementia Care: from £1462

Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Austin Rose Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Mandisa Hunter (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.

Parking

  • Ample car parking spaces

Austin Rose Care Home Reviews (108)

9.9

Austin Rose Care Home has a Review Score of 9.9 (9.882) out of 10, based on 42 reviews in the last 2 years.
Over all time Austin Rose Care Home has 108 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Austin Rose Care Home
  • 42
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Total of 108, showing 21-40
Review from Rob C (Son of Resident) published on 5 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent help and support from a very friendly team at this challenging transition for mum. The staff have been exceptionally kind, supportive and caring both before mum arrived and during her time settling in. The access to an on-site Nurse and local GP has been outstanding. All staff from reception,
care teams, cook and the handy man have been excellent.
Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear mum is enjoying her stay with us. We hope she continues to enjoy her stay at Austin Rose Care Home.

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Review from Keith K (Brother of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved into Austin Rose in March 2024, after being at another home for six months which was not suitable for her needs and she became very withdrawn and difficult. Since being at Austin Rose she has become much calmer and more settled. She is mostly bed-bound but the staff are trying to get
her accustomed to spending time in the lounge and mixing with other residents. The staff are friendly and supportive towards her and treat her with respect and understanding at all times.
Austin Rose reception area is welcoming and is always decorated for the appropriate season or celebration and is often used for residents and family entertainment.
I would recommend Austin Rose Care Home to anyone looking for excellent care for a loved one.
Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Keith, thank you for your lovely words, I will be sure to pass this on to all staff. I am so pleased to hear your sister has settled in well and enjoying her stay with us! We always try our best to provide the best for all residents and also give a big warm welcome to everyone who comes through our doors!

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Review from Jasmine G (Daughter of Resident) published on 6 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved to Austin Rose earlier this year. It's made a huge difference to her quality of life. She is very well cared for both medically and socially and this is visibly apparent.
Austin Rose has a nurse on each floor. This means that Mum has appropriate and timely care when required, which has dramatically
reduced drawn-out hospital admissions. The nursing staff monitor Mum's daily condition and liaise with any concerns.
Mum goes to activities and concerts and has made friends. She feels safe at Austin Rose. There are both seasonal and creative activities and residents are encouraged to attend and participate.
The kindness and consideration shown by both the nursing, caring and administrative staff is outstanding. Staff are polite, helpful and resident-focused. They are very supportive towards families. It's a huge relief to see Mum so well cared for.
The home is spotlessly clean, tidy and well-appointed. A visit is recommended.
Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your very kind review of Austin Rose and we are very pleased to hear that your mum's move has been a positive experience. All of our teams work hard to make Austin Rose a pleasant and caring environment and we are happy to hear that you feel confident that your mum is in our care. We will pass on your lovely review to our teams who will be pleased to hear this.

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Review from R S (Daughter of Resident) published on 25 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Austin Rose originally for some respite care in September, to the present day. She has been so well cared for that she has decided to stay permanently. Her health has improved and she has put weight on, due to the good food and is much brighter. The excellent team at Austin Rose
have given her back her dignity. She is loving the daily activities, especially a trip to the nature centre yesterday. Myself and my family are extremely grateful to the whole team at Austin Rose as our lives have also improved and returned to some normality. Please keep up the good work. It is much appreciated.
Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your really kind words Rose, we are pleased to have Mum stay with us. I will pass your kind words on to the team.

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Review from S R (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother had a terrible experience in hospital and wanted to give up. She needed 24-hour care. The change in her in the last 6 weeks of her life was remarkable. She was showered, had her hair done, and her nails painted, and opticians, and a chiropodist. Although she was in a wheelchair, joined in
and enjoyed some of the activities and had company. She had a lovely room she made her own. With her own personal bits. Lovely meals, she was treated with dignity and care second to none, even though we were made to feel so welcome. It was like leaving an extended family, we'll miss them.
Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear Mum enjoyed her last weeks at Austin Rose Care Home. We strive to ensure we give the best care to all our residents. We hope to see you again at one of our events.

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Review from Phillip O (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have never felt so reassured or happy since Dad was welcomed to Austin Rose last January.
Everyone is so kind and caring. They give Dad dignity care and respect. They will laugh along with him and I am always greeted with a warmth whenever I pop through the door.
Dad feels safe. He eats great food
and has the very best care you could ever wish for.
Thank you to all the team at Austin Rose. You are brilliant.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

It's a great pleasure to care for your dad. Thank you for your kind words.

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Review from Sheila F (Daughter of Resident) published on 15 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Austin Rose have been outstanding with their help and support to enable my mom to move into the home and although very short stay, they were absolutely golden when she passed.
Reply from belisa dushku, Customer relationship assistant at Austin Rose Care Home

Thank you so much for your kind words. We are grateful for your appreciation and are glad we could provide support and care for your mom during her time with us.

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Review from Karen H (Daughter of Resident) published on 4 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A huge thank you to everyone that looked after my dad in his short time at Austin Rose. He was treated with great dignity and respect. The support, care and compassion shown to us as a family was outstanding.
Myself, my brothers and our family were able to be with Dad 24/7 in his final days. Your staff
looked after us and it was much appreciated.
As my dad would say... "First class!"
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad was a pleasure to care for.

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Review from Alan J (Son of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say a big thank you to all the carers who looked after my dad. I have never witnessed such a lovely load of people who would do anything for you, didn't matter what time of day or night. They didn't just look after our dad they looked after us with food and drinks it was unbelievable.
To you people at the top need to recognise the little lady who I can't name, she is a legend. She keeps them all in check amazing lady.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words. It was a pleasure to care for your dad. You also are a lovely family.

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Review from Steven J (Son of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my late dad would say, first class everything you would want and need at a terrible time, the full team of carers and nurses were fantastic, not only to my dad but to me and my brother and sister. They all looked after us as well. I cannot rate the service they have provided to us highly enough.
We as a family are so grateful that Dad spent his last 10 days of his life in such a wonderful place as Austin Rose. Many many thanks to all the team.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words it was a pleasure to care for your dad and look after you all.

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Review from N S (Friend of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a regular visitor (about once a week) I have found Austin Rose to be a very good facility. Staff are friendly and helpful and my friend who's staying there is well looked after. Food and room seem very good and he feels he is well looked after as well.
I enjoy my visits and speak to the staff and
have a good rapport with them.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words we are glad you enjoy your visits with your friend.

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Review from Susan S (Sister-in-law of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to say what a lovely home Austin Rose Care Home is. Everywhere is beautifully decorated, spotless and feels calm and relaxed. All the staff were very polite and friendly. I stayed several hours and I came away knowing my sister-in-law was being cared for by lovely, caring people. Thank
you to everyone for the hard work you do for the residents and their families.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words, it means a lot.

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Review from C S (Son of Resident) published on 13 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home arranged afternoon entertainment from a ukulele band. It was lovely to see the residents singing along, brings back memories.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. So glad you enjoyed the event.

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Review from Paul S (Son of Resident) published on 12 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad moved into Austin Rose Care Home in March 2023. He moved from a care home to be closer to us.
What a great move. Dad loves it here. He loves every member of staff and they love him. Everything is 1st class.
Dad fell and broke his hip last October and after spending 3 weeks in hospital he
returned to Austin Rose a shadow of his former self, however, everyone has actively encouraged him in his recovery. He is now nearly back to full health. All thanks to the amazing staff.
We have regular family meetings where we can iron out any issues but in all honesty, there is never anything to cause any concern at all.
If you are looking for a wonderful place for your loved ones to live then look no further. Austin Rose is the place for you.
We always leave with a warm feeling knowing how well every member of staff cares for my dad.
Thank you.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. Your dad is a pleasure to care for.

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Review from Lyn B (Daughter of Resident) published on 12 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't fault this care home from the minute we went to view it prior to Dad moving in. We were impressed with the decor, cleanliness and facilities. The staff were friendly and the receptionist who showed us around was very informative. Unfortunately, Dad was only a resident for a few days before
he sadly passed away. The care and compassion he received were second to none. If anyone is looking for a care home for a loved one we would definitely recommend Austin Rose.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words at this sad time. We are so sorry for the sad loss of your dad. Take care of each other.

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Review from Joanne H (Power of Attorney of Resident) published on 29 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt for whom I am also Power Of Attorney has been at Austin Rose since October 2023. She has received exceptional care from the moment she arrived. The staff are all so attentive, right down to the manager and reception/office staff who are all welcoming and chatty at all times. Nothing is too much
trouble and we are actively encouraged to let the staff know any changes, wants/dislikes that we want or need for our aunt so they can implement them to make her more happy and more comfortable.
Highly recommend it if you are looking for the best care for your loved ones.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you so much for your kind words it is so nice to know you are happy.

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Review from Marie C (Niece of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has been a permanent resident on the dementia floor since June 29. He has been treated with exceptional care, support and dignity from all the staff. He really enjoys the activities that are held weekly.
As I do not live locally, it is such peace of mind to know that he is very well looked
after and safe.
Austin Rose is a nursing home I would highly recommend.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words.
Your Uncle is a pleasure to care for.

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Review from Paula D (Daughter of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Austin Rose on 29/9/23. During this time, my mother has received excellent care. The staff at Austin Rose are very approachable and extremely friendly and have such a professional way about them. Unfortunately, my mother passed away on 31/10/23, but she was treated with such dignity.
Thank you.
Reply from Pauline Vernon, Manager at Austin Rose Care Home

Thank you for your kind words. It was a pleasure to care for your mother.

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Review from Sylvia D (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom is a resident at Austin Rose Care Home, she is very happy and loves all the staff from the carers to entertainers, nurses and everyone else.
We had an occasion last week when her elderly brother, sister-in-law and niece came to visit and they very kindly put out some refreshments and snacks
for us all so just want to say a big thank you.
Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words. I am so glad you had a lovely day. Your mom is a pleasure to care for.

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Review from Sue W (Friend of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my neighbour most weeks and he is well cared for, tells me the food is very good. Staff are very friendly and polite. Rooms are clean and communal areas are regularly decorated.
Reply from Steven Kazembe, Manager at Austin Rose Care Home

Thank you for your kind words, I am glad that you and your neighbour are happy.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.882 for Austin Rose Care Home is calculated as follows: ( (439 Excellents x 5) + (48 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 492 Ratings = 4.882
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (7)

Mya

Mya Sharma

Job Title: Customer Relations Executive Joined: 2024

I have Level 3 qualifications in health and social care and also Business Administration. The past year I have been making my way up from being an Office Manager in a Nursing Home in my home town, Leamington Spa.


My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that, we should give back to those who once gave to us.

Julie

Julie Shakeshatt

Job Title: Home Administrator Joined: 2014

I have had the privilege of working with Macc Care for nine years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.


Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.

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Marianne Handley

Job Title: Week day Receptionist Joined: 2023

Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.

Irene

Irene Carrera

Job Title: Clinical Lead Joined: 2020

Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.


On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.

Baljinder

Baljinder Shergill

Job Title: Care Supervisor Joined: 2017

Bal has been an integral part of the Austin Rose team since our inception in 2017. Her unwavering commitment and fervour for her responsibilities within the Macc Care Group have truly set her apart.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.

Aimee dee

Aimee dee Weldon

Job Title: Activities Co-ordinator Joined: 2019

I have been working at Austin Rose for five years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.

Shaunna

Shaunna McConnell

Job Title: Head of Housekeeping Joined: 2020

Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.


Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.

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