Austin Rose Care Home

I can't thank the staff for their love, care and understanding. The whole experience was that of being part of a " loving family."

The Home has a lovely, caring atmosphere, and I often witnessed the individual support offered to those new or nervous residents. It became my Dad's happy home.

The room with a large TV made a huge difference as she couldn't see a small screen. We hooked it up to the church's which was a comfort for her. We were welcome to visit and stay as often as we wished. At the end of her life, her body was washed, presented in peace, and we were not rushed.

There are far too many lovely people to mention, but we must say a huge thank you to one lady, who formed a special bond with Mum. She is someone who just *knows* how to connect with people, and is such a credit to Austin Rose.

I must say what a lovely care home. My mom has settled in nicely she's only been there 5 days. The staff are so caring and my mother said the food is lovely. I'm so happy my mom is happy. That's all what matters. If my mom's happy I'm happy. A fantastic care home

My sister was only with you for 5 weeks after being discharged from the hospital. As her care needs required constant nursing. Austin Rose Care Home came highly recommended and during her time with you the care provided for her kept her comfortable,s afe and stress free. When we visited all the staff were welcoming, friendly, caring and very informative of her condition. My sister had a very peaceful end to her life. These views are also echoed by my daughters one a current health care professional and the other an ex-safeguarding professional.

My Mum had a much needed few weeks' respite care in Austin Rose and was given the best of care. The staff, manager to maintenance, could not have been more obliging. Mum particularly enjoyed the food - all cooked fresh, on site, with plenty of choice and variety - without her having to do it herself!! She enjoyed walking round the garden and was disappointed not to be staying longer to see it come awake for Summer.

We are grateful to all the nurses and carers who looked after my husband during the last 15 months of his life. All of the front line staff looked after both my husband and myself with kindness and compassion and we are so pleased that we chose Austin Rose once the family could no longer care for him at home.

Diet looks balanced and generous.Choices are available.Overall very happy.

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Is was so much more to us than a Care Home it was like a real home.

From the moment we entered Austin Rose Care home with our Mother we were greeted with such courtesy and professionalism that we immediately started to feel much more reassured. The Nursing and the healthcare Staff were outstanding in every aspect of care , their knowledge of end of life care , their compassion and their diligence to my mother was heartwarming to witness , their communication and interactions with the GP surgery was collaborative and effective in managing all of my mothers end of life needs. I highly recommend Austin Rose.

All of the staff are so helpful and thoughtful.

My mom was moved into Austin Rose when it became clear that after four years, we could no longer care for her at home. Having had previous good experience with Meadow Rose and knowing that Austin Rose has specialist dementia facilities, we decided Mom would be comfortable here. Right from our initial meeting with the staff and then from Mom's move, it is clear we have made the right choice. She has settled well, is now far more active than she has been in months, and enjoying life again. Thank you to all at Austin Rose.

My mom has recently moved into Austin Rose. From day one the staff there have been so supportive and kind to Mom and us, her family. The care mom is receiving is amazing and nothing is too much trouble for the staff. The food is really good and mom's room is lovely and comfy and she has all of her things from home in there. We cannot fault the home or the staff in any way and are so grateful to them.

My nan has recently moved into Austin Rose. I cannot rate this home highly enough, the staff are absolutely amazing from the nurses, to the cleaners, to the activities team and all the maintenance team. They have all made my nan and all the family welcome. She is joining in with activities that are going on, to which there are so many on a daily basis. A special mention to the Relations manager, who is outstanding at what she does and has gone above and beyond for my nan and all the family. The home is beautifully presented and absolutely spotlessly clean. The food menu that is on display is a fantastic mixture of variety and we hear it tastes good as well! We can all sleep at night now knowing that Nan is not only safe but is having the time of her life!

Mom arrived at Austin Rose on Friday 24 January 2025, to such a warm and friendly welcome, we particularly want to thank the relations manager and all the staff for making sure Mom settled in well, thank you all for keeping us informed and putting our minds at rest.

Following an extended period in hospital, it became obvious that as a family we would not be able to manage the needs of my uncle following his discharge. With this in mind, we set about searching for an appropriate care facility for my uncle who as well as general old age issues suffers from Vascular Dementia. Based upon several glowing recommendations, we shortlisted the Austin Rose Care Home as a new home for my uncle. From my initial contact with Austin Rose through to every point of interaction, I could not find any cause for concern. I had no doubts whatsoever that all of the staff at Austin Rose were committed to providing the very best home as well as experience for those in their care, including relatives of their patients. All of the colleagues at Austin Rose made our experience as excellent as it was, however, it was obvious that the care home's way of working was being driven by their organisation. Our contact was everything that anyone could wish for. Thank you.

Everyone has been very supportive and understanding after the loss of our mother. My brother is a current resident. The staff are very friendly and take time to get to know the residents by chatting with them. They always try to encourage residents to participate in activities and engage with others.

Excellent help and support from a very friendly team at this challenging transition for mum. The staff have been exceptionally kind, supportive and caring both before mum arrived and during her time settling in. The access to an on-site Nurse and local GP has been outstanding. All staff from reception, care teams, cook and the handy man have been excellent.

I would recommend Austin Rose Care Home to anyone looking for excellent care for a loved one.