My mother has been in this care home for 4 years now got a nice room and gets good carN J(Mother of Resident/Service User)
My mother has been in this care home for 4 years now got a nice room and gets good carN J(Mother of Resident/Service User)
Austin Rose is a modern, purpose-built care home, providing a luxury, stress-free environment designed to support residents’ daily lives, and maximise their quality of life.
Set on Alvechurch Road, Austin Rose offers 80 individual beds and seeks to bring the latest in state-of-the-art care facilities to the Northfield area. Austin Rose offer care such as Residential, Nursing, Dementia and also End of Life Care.
Whilst Austin Rose is very proud to showcase...
Care Provided by Austin Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 80 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,420 - £1,620
- Self-Funded Residential Dementia Care: £1,420 - £1,620
- Self-Funded Nursing Care: £1,490 - £1,690
- Self-Funded Nursing Dementia Care: £1,490 - £1,688
- RESPITE Self-Funded Residential Care: £1,420 - £1,520
- RESPITE Self-Funded Residential Dementia Care: £1,420 - £1,560
- RESPITE Self-Funded Nursing Care: £1,490 - £1,590
- RESPITE Self-Funded Nursing Dementia Care: £1,490 - £1,590
Nursing fees is the cost as quoted plus FNC Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
Contact Austin Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Mandisa Hunter (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2016
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- No restrictions on visiting times but the home ask that visitors be mindful of lunch and tea times so as residents can enjoy mealtimes without distraction.
Parking
- Ample car parking spaces
Austin Rose Care Home Reviews (125)
Austin Rose Care Home has a Review Score of 9.8 (9.835) out of 10, based on 43 reviews in the last 2 years.
Over all time Austin Rose Care Home has 125 reviews.
Mum went through many stages while she she was in the home and at each point staff adapted to her needs and problems. Staff were so caring and understanding as her needs became more complex, and nothing was too much trouble.
A few months before she died Mum told me that her tiger ( her constant companion ) really liked it at the home and so did she.
Her care in her last stages was exemplary and the staff nurse and the supervisor of the carers. kept me fully informed and I had the great privilege of being with mum when she passed away.
I can't thank the staff for their love, care and understanding. The whole experience was that of being part of a " loving family."
Thank you for your kinds words. We are so pleased to hear how much both mum and the tiger enjoyed life at Austin Rose Care Home. I will pass your compliments onto the staff at Austin Rose! Don't be a stranger and pop by!
His personal needs were dealt with with respect and understanding, and he had great relationships with many of the staff, even the young ones. He enjoyed his food so the efforts of the kitchen staff were much appreciated. On occasions when he was poorly, the Nursing staff and Home's GP gave excellent support and kept me informed and, nearer the end, his wishes regarding end of life care were fully respected.
The care staff, at every level, were so kind and supportive to him, and indeed to myself especially during his final days, as were the nurses.
The Home has a lovely, caring atmosphere, and I often witnessed the individual support offered to those new or nervous residents. It became my Dad's happy home.
Thank you so much for your kind words, dad was a huge part of Austin Rose and will be missed very much by all the staff and even the entertainers we have come to us. We hope to see you again, don't be a stranger.
The room with a large TV made a huge difference as she couldn't see a small screen. We hooked it up to the church's which was a comfort for her. We were welcome to visit and stay as often as we wished. At the end of her life, her body was washed, presented in peace, and we were not rushed.
Thank you so much for your 5 star review, we are so pleased to hear mum was comfortable during her stay with us at Austin Rose Care Home and that you felt welcomed during your visits. Mum will be dearly missed from Austin Rose Care Home, we hope you will still come and visit us in the future.
Whilst Mum's stay was sadly just over 3 weeks, this was more than enough time to see how the superb staff went about their work. The compassion shown to Mum, and indeed to me and Dad, was first rate.
We have been left with treasured memories of an event which took place one Saturday afternoon. An entertainer of West End repute who sang and danced, and involved the residents wonderfully. The joy on Mum's face, and her enjoyment of that afternoon, was something we simply couldn't have made happen for her ourselves.
There are far too many lovely people to mention, but we must say a huge thank you to one lady, who formed a special bond with Mum. She is someone who just *knows* how to connect with people, and is such a credit to Austin Rose.
Hi Lee,Thank you so much for your many kind words, we are so pleased to of welcomed mum into Austin Rose Care Home and to of seen her smile! We wish you and your family all the best and hope to see you in the future!
I must say what a lovely care home. My mom has settled in nicely she's only been there 5 days. The staff are so caring and my mother said the food is lovely. I'm so happy my mom is happy. That's all what matters. If my mom's happy I'm happy. A fantastic care home
Thank you for your kind words, I am pleased to hear mum is settling! We look forward to having her with us
My sister was only with you for 5 weeks after being discharged from the hospital. As her care needs required constant nursing. Austin Rose Care Home came highly recommended and during her time with you the care provided for her kept her comfortable,s afe and stress free. When we visited all the staff were welcoming, friendly, caring and very informative of her condition. My sister had a very peaceful end to her life. These views are also echoed by my daughters one a current health care professional and the other an ex-safeguarding professional.
Hi John,Thank you for your kind words, we are pleased to hear we was highly recommended to you. I will ensure your positive comments are passed onto the staff at Austin Rose Care Home
My Mum had a much needed few weeks' respite care in Austin Rose and was given the best of care. The staff, manager to maintenance, could not have been more obliging. Mum particularly enjoyed the food - all cooked fresh, on site, with plenty of choice and variety - without her having to do it herself!! She enjoyed walking round the garden and was disappointed not to be staying longer to see it come awake for Summer.
Thank you for your kind words, everyone at Austin Rose are so pleased to hear both you and your mum enjoyed all the experiences we had to offer.
We are grateful to all the nurses and carers who looked after my husband during the last 15 months of his life. All of the front line staff looked after both my husband and myself with kindness and compassion and we are so pleased that we chose Austin Rose once the family could no longer care for him at home.
Thank you so much for your kind words, your husband will be truly missed! It has been lovely seeing you still visit Austin Rose, we hope you continue your visits.
His wishes are always taken into consideration and he is allowed to sit in his room , have meals and relax if he wishes
Measures were put in place from day one by the staff to prevent falls day or night as my husband is a client with high risk of falls.Sensory mats alerting the staff of any movement and quick response by them has resulted in no falls at all, which was my main concern
There is regular supervision by staff of all the clients in the Alzheimers unit.
My requests were met with empathy and carried out straight away. Staff look happy and are very professional.
From the staff manning the telephone to the management team , all of staff members are ready to help family as well with queries and advise.
Diet looks balanced and generous.Choices are available.Overall very happy.
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Thank you so much for your kind words Anna, we are so pleased to hear we have exceeded your expectations and the staff throughout the home are doing their best to ensure the safety of your husband! I will ensure your feedback is passed onto all the staff at Austin Rose.
We are so grateful to all the wonderful staff that so lovingly took care of my wife and us during her stay.
Is was so much more to us than a Care Home it was like a real home.
Thank you so much for your kind words, these will be passed onto the staff at Austin Rose. We are so pleased your lovely wife was happy here, she will be dearly missed!Please do not forget to pop by and say hello!
From the moment we entered Austin Rose Care home with our Mother we were greeted with such courtesy and professionalism that we immediately started to feel much more reassured. The Nursing and the healthcare Staff were outstanding in every aspect of care , their knowledge of end of life care , their compassion and their diligence to my mother was heartwarming to witness , their communication and interactions with the GP surgery was collaborative and effective in managing all of my mothers end of life needs. I highly recommend Austin Rose.
Hi Caroline,Thank you so much for your kind words, we are so pleased we were able to make you decision a little easier and that we managed to exceed your expectations! It was a pleasure to of been able to care for your mother at Austin Rose, she will be missed by all the staff! We hope we see you again.
She has received fabulous care during her stay. Her carers are kind and considerate and try very hard to make her happy. She has made friends and is starting to join in with some of the activities.
I would not hesitate to recommend Austin Rose to anyone looking for a care home for a family member or friend.
All of the staff are so helpful and thoughtful.
Thank you so much for your kind words, it was a pleasure to have mum stay with us at Austin Rose. It was lovely to see her always smiling and chatting with other residents!We wish you all the best and home to see you again soon!
My mom was moved into Austin Rose when it became clear that after four years, we could no longer care for her at home. Having had previous good experience with Meadow Rose and knowing that Austin Rose has specialist dementia facilities, we decided Mom would be comfortable here. Right from our initial meeting with the staff and then from Mom's move, it is clear we have made the right choice. She has settled well, is now far more active than she has been in months, and enjoying life again. Thank you to all at Austin Rose.
Thank you for your lovely review. We are so pleased to have Mom here at Austin Rose and are able to improve her quality of life. We hope to continue this in the future
My mom has recently moved into Austin Rose. From day one the staff there have been so supportive and kind to Mom and us, her family. The care mom is receiving is amazing and nothing is too much trouble for the staff. The food is really good and mom's room is lovely and comfy and she has all of her things from home in there. We cannot fault the home or the staff in any way and are so grateful to them.
Thank you for your kind words. We are so pleased mom has settled in and can finally call Austin Rose, home.
My nan has recently moved into Austin Rose. I cannot rate this home highly enough, the staff are absolutely amazing from the nurses, to the cleaners, to the activities team and all the maintenance team. They have all made my nan and all the family welcome. She is joining in with activities that are going on, to which there are so many on a daily basis. A special mention to the Relations manager, who is outstanding at what she does and has gone above and beyond for my nan and all the family. The home is beautifully presented and absolutely spotlessly clean. The food menu that is on display is a fantastic mixture of variety and we hear it tastes good as well! We can all sleep at night now knowing that Nan is not only safe but is having the time of her life!
Thank you so much for your kind words, I will ensure I pass your lovely review onto all the staff at Austin Rose Nursing Home. We hope we can continue making your Nan happy and comfortable with us.
Mom arrived at Austin Rose on Friday 24 January 2025, to such a warm and friendly welcome, we particularly want to thank the relations manager and all the staff for making sure Mom settled in well, thank you all for keeping us informed and putting our minds at rest.
Thank you for your kind words Maria, we hope to continue providing Mum with the best care possible!
Following an extended period in hospital, it became obvious that as a family we would not be able to manage the needs of my uncle following his discharge. With this in mind, we set about searching for an appropriate care facility for my uncle who as well as general old age issues suffers from Vascular Dementia. Based upon several glowing recommendations, we shortlisted the Austin Rose Care Home as a new home for my uncle. From my initial contact with Austin Rose through to every point of interaction, I could not find any cause for concern. I had no doubts whatsoever that all of the staff at Austin Rose were committed to providing the very best home as well as experience for those in their care, including relatives of their patients. All of the colleagues at Austin Rose made our experience as excellent as it was, however, it was obvious that the care home's way of working was being driven by their organisation. Our contact was everything that anyone could wish for. Thank you.
Hi Nitin, thank you so much for your kind words. It was such a pleasure to have met you and your family! I will also pass your kind words on to the staff at Austin Rose. We wish you and your family all the best!
Everyone has been very supportive and understanding after the loss of our mother. My brother is a current resident. The staff are very friendly and take time to get to know the residents by chatting with them. They always try to encourage residents to participate in activities and engage with others.
Thank you for your kinds words Nishma, I will ensure this is passed onto our team!
Excellent help and support from a very friendly team at this challenging transition for mum. The staff have been exceptionally kind, supportive and caring both before mum arrived and during her time settling in. The access to an on-site Nurse and local GP has been outstanding. All staff from reception, care teams, cook and the handy man have been excellent.
Thank you for your kind words. We are pleased to hear mum is enjoying her stay with us. We hope she continues to enjoy her stay at Austin Rose Care Home.
Austin Rose reception area is welcoming and is always decorated for the appropriate season or celebration and is often used for residents and family entertainment.
I would recommend Austin Rose Care Home to anyone looking for excellent care for a loved one.
Hi Keith, thank you for your lovely words, I will be sure to pass this on to all staff. I am so pleased to hear your sister has settled in well and enjoying her stay with us! We always try our best to provide the best for all residents and also give a big warm welcome to everyone who comes through our doors!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 04 April 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 15 July 2026Please enquire directly regarding bed vacancy and to book a tour
News (16) & Events (1)
- Posted: Friday 17 Jul 2026We were recently delighted to welcome members of the Fowler family back to Austin Rose following the sad passing of their beloved mum, who is deeply missed by our staff...
- Posted: Thursday 05 Mar 2026We’re delighted to share that Macc Care has been recognised as one of the Top 20 Mid-Size Care Home Groups in the UK! This incredible achievement is a true testament...
- Posted: Monday 05 Jan 2026?? Looking for Respite Care? Pop In and See Us at Austin Rose! ?? Are you searching for a little extra support for a loved one — or even for...
- Organiser: Austin Rose Care HomeDate: 11 July 2026
Awards / Recognitions (3)
- Recipient: MACC Care LtdDate: Friday 30 Jan 2026
- Recipient: MACC Care LtdDate: Wednesday 31 Jan 2024
- Recipient: MACC Care LtdDate: Wednesday 30 Jun 2021
Meet the Team (8)
Hi, I’m Mandi, and I’m proud to be the Care Home Manager here at Austin Rose.
With over 10 years of Nursing experience, I am passionate about providing compassionate care to our residents. My goal is to create a warm, supportive environment where everyone feels valued and respected, and I believe in a person-centred approach, tailoring our care to meet individual needs.
I originally completed my qualification in Adult Nursing in 2008 and have worked in various busy Nursing environments throughout my career. I always pride myself on being hardworking and enthusiastic, with a willingness to learn new skills and adopt new ideas and enjoy working alongside my team to deliver quality services for residents to maintain their wellbeing.
When I’m not at work, I enjoy spending quality time with my family and exploring the outdoors. I love holistic therapies and self-care, and I adopt this approach in care delivery to our residents. I love massages, retail therapy, listening to music and socialising with others. I am very creative and enjoy ensuring that environments have a touch of glamour.
I have Level 3 qualifications in health and social care and also Business Administration. The past year, I have been making my way up from being an Office Manager in a Nursing Home in my hometown, Leamington Spa.
My passion is to ensure our loved ones get a loving and healthy home as they reach their elderly days and are no longer able to look after themselves in the way they used to. I am a strong believer that we should give back to those who once gave to us.
I have had the privilege of working with Macc Care for over 10 years, and it has been a remarkable journey thus far. My journey began at Meadow Rose, another esteemed residence within the Macc Care group. The inherent satisfaction that comes from assisting the elderly and offering them the vital support they require is truly immeasurable.
Austin Rose, the home I am currently based, is truly exceptional. It has a warm and inviting atmosphere, creating a sense of belonging and friendship. The provision of top-quality services, coupled with the unwavering dedication of the staff, sets it apart as an outstanding workplace. I am grateful for the opportunity to be part of this remarkable team.
Marianne is very passionate about her work, she pulls out all the stops to make everyone’s Day run smoothly, Marianne has a very wide set of skills and loves to help, and get involved. You will always see Marianne in the reception with a smiling face waiting to greet you as you enter our Care Home.
Irene began working at Austin Rose as a nurse and worked her way up to Clinical lead.
On Client Hills Suite. Nothing is too much trouble for Irene as she always goes above and beyond and ensures all residents within her care have their needs met.
Bal is the employer of the year for 2023 as she is a kind, loving and hardworking person.
I have been working at Austin Rose for six years now, and it has been a wonderful journey thus far. We typically engage in two activities per day, which may include playing Bingo, hosting singers, crafting, organizing cinema nights, and celebrating national holidays. Austin Rose has provided me with all the necessary equipment and decorations to successfully conduct these activities. What I enjoy the most is seeing the smiles on the residents' faces while participating in these activities and witnessing their enthusiasm to engage.
Shaunna likes nothing more than to see the home sparklingly clean and maintain the exceptional facilities to the highest standard alongside her team of housekeepers.
Whilst going about her work, she always finds time to stop and spend with our wonderful residents and show them that fabulous smile.
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