Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW

Austin Rose Care Home is luxury purpose built residential home for older people in the Northfield area.

These modern, state-of-art facilities provide first-rate care, with 80 beds in a tastefully decorated environment.

Individual care packages are tailored to provide the best possible person-centred care for residents, and it is important to staff to keep everyone updated on any changes to care plans and to include residents and family in major care decisions.

The dignity and respect of the individual is paramount at all times.

The residential chef provides a highly nutritional and well-balanced menu suited to the taste of all residents.

Group: MACC Care Ltd

Person in charge: Pauline Vernon (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Austin Rose Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 out of 10 for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Austin Rose Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.777 for Austin Rose Care Home is calculated as follows: ( (168 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (2 Very Poors x 1) ) ÷ 197 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.938 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 15 Reviews ÷ 16 Target = 0.938

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Austin Rose Care Home has a Review Score of 9.7 (9.715) out of 10 and an Average Rating of 4.8 out of 5 from 17 Reviews over all time


Average Ratings

  • Excellent
    15
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austin Rose Care Home?

  • Extremely LIKELY
    14
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austin Rose Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Home very clean. Staff very helpful, thoughtful and caring.
Well looked after.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely place, very helpful staff, rooms excellent.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

I would like to thank all the nursing staff on the first floor and all the carers who looked after my mother during her end of life care. They all did such a fantastic job during a very difficult period for her family. Showing great loving care and respect, we could not have wished for anything better.
Austin Rose Care Home is lovely and immaculately clean and a pleasure to visit with all the staff being very helpful.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

My mom went to stay here for just over a week while we went on a much needed holiday. She was very nervous, she has never been anywhere like this before but when we picked her up at the end of her stay, she was saying she will go back for a week or two any time. It was a relief the home kept in touch all the time. Mom was well looked after and happy at the end of the week. Thank you.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

My relative came to the care home for a weeks respite she was a little nervous but after a discussion with the manager and staff her anxiety withdrew. She was well looked after and felt at ease through the hard work and care from the staff.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

I was very impressed right from the start by the staff, the environment and the services provided for my wife.
Staff were immediately welcoming, supportive and intuitive at a very emotional time for our family. I can rest assured that my wife is professionally cared for on a 24 hour basis.
The atmosphere is friendly and relaxed and her ensuite room is spacious and comfortable; affording the family an enjoyable place to visit.
I cannot speak highly enough of Austin Rose and it's staff - they make the effort to make everyone feel welcome and remain part of their families life.
Thak you.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

I am grateful to the care staff and nurses for looking after my dad. However, I am extremely upset that when my dad passed away, we had no contact after his passing from the care home. Not even a sympathy card or flowers for the funeral.

How likely would you be to recommend Austin Rose Care Home? Neither Unlikely or Likely

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Average Rating:   3.5 out of 5

Zeta Zeta, RQAM at Austin Rose Care Home responded to this review on 25 Jun 2018:

We are deeply sorry that we failed to send a sympathy card or flowers after your father passed away, this is something we do normally do and it has been an oversight on our part on this occasion, please accept our sincere apologies. I will discuss this with the team at Austin Rose to ensure this does not happen again. Thank you, Zeta.

Mom was placed at Austin Rose Care Home for an enhanced assessment following a period of hospitalisation. It became clear quite quickly that mom was in need of 24-hour nursing care. Having seen how mom was cared for by the staff during her assessment I actively asked if her long-term placement could be here.
I have nothing but thanks and praise to offer to the staff all of whom made moms last few weeks as comfortable as they could be. She was treated with respect, kindness and care. I could not have wished for her to be in a better place for her final days.
I would very strongly recommend Austin Rose to anyone.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

It is a lovely place and staff are really friendly. The caring side was good at the start, food not so good.

How likely would you be to recommend Austin Rose Care Home? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

My father was placed at Austin Rose for interim care. He has received exceptional care. I am very impressed with the facility and staff. I would have liked him to stay but needed him closer to the home base. I decided it had to be another Macc Care home! We were lucky to find his new home - they have a high standard to compare to. Well done Austin Rose. Keep up the excellent service!

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

Found Austin Rose Care Home comfortable and luxurious. The staff are very friendly and courteous. My mother was very poorly when she went into the home and the staff were very good with mum and bonded with her very quickly. The home still has a few teathing problems because it had only opened three months previously. Overall I would recommend Austin Rose Care Home.

How likely would you be to recommend Austin Rose Care Home? Likely

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Average Rating:   4.9 out of 5

We were recently in the heart-breaking position of having to find a care home for my mother-in-law following a major stroke. We visited a few different care homes prior to Austin Rose, none of which gave me that ‘comfortable’ feeling. When I first visited Austin Rose there was an instant sense of calmness. It is clean, bright and airy. The staff quickly got to know my mother-in-law and us, they work closely with the family to make sure that my mother-in-law’s care needs are met, they quickly advise us of any concerns and react to any queries that we raise. The staff have helped both my mother-in-law and the family through an emotionally difficult process.

Austin Rose is a brand new home and is currently recruiting staff, however this has not compromised the levels of care as additional rooms are not opened up until the correct levels of staff are in place.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Our family are absolutely delighted with the care and attention and facilities which our uncle is enjoying at the Austin Rose. There can be no place better for this level of care. It's like a five-star hotel. All staff from cook, cleaner, nursing and management have been wonderful and very supportive to us in making decisions for long-term needs for our favourite uncle.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

All of the staff are friendly and helpful. Everything about the home is superb, very clean and the food is excellent. We would say this is the best care home we have seen.

The facilities are the best. The care shown to residents is first class.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Wonderful experience of placing dad under extreme time pressure. Staff are fabulously friendly.
Special commendation to the management team. If it weren't for them, this would have been a nightmare. They have made me feel so welcome.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   5 out of 5

My father has been at Austin Rose for nearly a month now, before which he was in residential care at a home in Dudley.
My early impressions of this home in West Heath is that it is - and will remain - a very good place.
The management is excellent and encourages good communications between family and staff.
Food and accommodation all top notch; the building is new and purpose built.
The management and senior staff set high standards.
My father is much happier here than his previous home and he has much more stimulation here.
He is always clean and the staff are all very patient with him.
Although early times, this home has a bright future.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Austin Rose is the first care home that I have actually looked forward to visiting. It is designed well and tastefully furnished throughout and has a warm feeling as soon as you walk through the doors. The manager is very approachable and has chosen well with her staff who are friendly and caring. The food is excellent, the rooms amazing and kept very clean. The laundry too is excellent, it smells fresh, ironed well and very clean. The activities lady has lots of ideas for when the home is in full swing and I'm looking forward to seeing them take off. The sensory gardens are well designed and a joy to sit in on sunny days. It's such a pity that with my friend's dementia he is unable to realise just how fortunate he is to be living there.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

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