Austin Rose Care Home

90 Alvechurch Road, Northfield, Birmingham B31 3QW

Austin Rose Care Home, Birmingham, West Midlands
Austin Rose Care Home, Birmingham, West Midlands
Austin Rose Care Home, Birmingham, West Midlands

Austin Rose Care Home is luxury purpose built residential home for older people in the Northfield area.

These modern, state-of-art facilities provide first-rate care, with 80 beds in a tastefully decorated environment.

Individual care packages are tailored to provide the best possible person-centred care for residents, and it is important to staff to keep everyone updated on any changes to care plans and to include residents and family in major care decisions.

The dignity and respect of the individual is paramount at all times.

The residential chef provides a highly nutritional and well-balanced menu suited to the taste of all residents.

Group: MACC Care Ltd

Person in charge: Pauline Vernon (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Admission Information: Ages 18+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Austin Rose Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Austin Rose Care Home has a Review Score of 9.4 (9.392)

The Review Score of 9.4 (maximum of 10) for Austin Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Austin Rose Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.892 for Austin Rose Care Home is calculated as follows: ( (84 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Austin Rose Care Home is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 8 Reviews ÷ 16 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Austin Rose Care Home?

  • Extremely LIKELY
    7
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Austin Rose Care Home

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

My father was placed at Austin Rose for interim care. He has received exceptional care. I am very impressed with the facility and staff. I would have liked him to stay but needed him closer to the home base. I decided it had to be another Macc Care home! We were lucky to find his new home - they have a high standard to compare to. Well done Austin Rose. Keep up the excellent service!

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Found Austin Rose Care Home comfortable and luxurious. The staff are very friendly and courteous. My mother was very poorly when she went into the home and the staff were very good with mum and bonded with her very quickly. The home still has a few teathing problems because it had only opened three months previously. Overall I would recommend Austin Rose Care Home.

How likely would you be to recommend Austin Rose Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were recently in the heart-breaking position of having to find a care home for my mother-in-law following a major stroke. We visited a few different care homes prior to Austin Rose, none of which gave me that ‘comfortable’ feeling. When I first visited Austin Rose there was an instant sense of calmness. It is clean, bright and airy. The staff quickly got to know my mother-in-law and us, they work closely with the family to make sure that my mother-in-law’s care needs are met, they quickly advise us of any concerns and react to any queries that we raise. The staff have helped both my mother-in-law and the family through an emotionally difficult process.

Austin Rose is a brand new home and is currently recruiting staff, however this has not compromised the levels of care as additional rooms are not opened up until the correct levels of staff are in place.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Our family are absolutely delighted with the care and attention and facilities which our uncle is enjoying at the Austin Rose. There can be no place better for this level of care. It's like a five-star hotel. All staff from cook, cleaner, nursing and management have been wonderful and very supportive to us in making decisions for long-term needs for our favourite uncle.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All of the staff are friendly and helpful. Everything about the home is superb, very clean and the food is excellent. We would say this is the best care home we have seen.

The facilities are the best. The care shown to residents is first class.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful experience of placing dad under extreme time pressure. Staff are fabulously friendly.
Special commendation to the management team. If it weren't for them, this would have been a nightmare. They have made me feel so welcome.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been at Austin Rose for nearly a month now, before which he was in residential care at a home in Dudley.
My early impressions of this home in West Heath is that it is - and will remain - a very good place.
The management is excellent and encourages good communications between family and staff.
Food and accommodation all top notch; the building is new and purpose built.
The management and senior staff set high standards.
My father is much happier here than his previous home and he has much more stimulation here.
He is always clean and the staff are all very patient with him.
Although early times, this home has a bright future.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Austin Rose is the first care home that I have actually looked forward to visiting. It is designed well and tastefully furnished throughout and has a warm feeling as soon as you walk through the doors. The manager is very approachable and has chosen well with her staff who are friendly and caring. The food is excellent, the rooms amazing and kept very clean. The laundry too is excellent, it smells fresh, ironed well and very clean. The activities lady has lots of ideas for when the home is in full swing and I'm looking forward to seeing them take off. The sensory gardens are well designed and a joy to sit in on sunny days. It's such a pity that with my friend's dementia he is unable to realise just how fortunate he is to be living there.

How likely would you be to recommend Austin Rose Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Austin Rose Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Austin Rose Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Austin Rose Care Home