What types of Care is Austin Rose Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Austin Rose Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Austin Rose Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Austin Rose Care Home to the centre of Birmingham?

6.3 mile(s) as the crow flies, distance by road may be significantly further.

Austin Rose Care Home, 90 Alvechurch Road, Northfield, Birmingham, West Midlands B31 3QW

Review from John D (Brother of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience

My sister was only with you for 5 weeks after being discharged from the hospital. As her care needs required constant nursing. Austin Rose Care Home came highly recommended and during her time with you the care provided for her kept her comfortable,s afe and stress free. When we visited all the staff

were welcoming, friendly, caring and very informative of her condition. My sister had a very peaceful end to her life. These views are also echoed by my daughters one a current health care professional and the other an ex-safeguarding professional.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi John,Thank you for your kind words, we are pleased to hear we was highly recommended to you. I will ensure your positive comments are passed onto the staff at Austin Rose Care Home

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Review from C B (Daughter of Resident) published on 21 April 2025
Submitted via Website • Report

Overall Experience

My Mum had a much needed few weeks' respite care in Austin Rose and was given the best of care. The staff, manager to maintenance, could not have been more obliging. Mum particularly enjoyed the food - all cooked fresh, on site, with plenty of choice and variety - without her having to do it herself!!

She enjoyed walking round the garden and was disappointed not to be staying longer to see it come awake for Summer.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words, everyone at Austin Rose are so pleased to hear both you and your mum enjoyed all the experiences we had to offer.

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Review from Patricia H (Wife of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience

We are grateful to all the nurses and carers who looked after my husband during the last 15 months of his life. All of the front line staff looked after both my husband and myself with kindness and compassion and we are so pleased that we chose Austin Rose once the family could no longer care for him

at home.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, your husband will be truly missed! It has been lovely seeing you still visit Austin Rose, we hope you continue your visits.

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Review from Anna M (Wife of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience

My husband settled in very quickly in a couple of days because of the Nursing staff and carers going out of their way to make him feel welcome by their gentle ,kind and caring attitude.
His wishes are always taken into consideration and he is allowed to sit in his room , have meals and relax if he

wishes
Measures were put in place from day one by the staff to prevent falls day or night as my husband is a client with high risk of falls.Sensory mats alerting the staff of any movement and quick response by them has resulted in no falls at all, which was my main concern
There is regular supervision by staff of all the clients in the Alzheimers unit.
My requests were met with empathy and carried out straight away. Staff look happy and are very professional.
From the staff manning the telephone to the management team , all of staff members are ready to help family as well with queries and advise.
Diet looks balanced and generous.Choices are available.Overall very happy.

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Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words Anna, we are so pleased to hear we have exceeded your expectations and the staff throughout the home are doing their best to ensure the safety of your husband! I will ensure your feedback is passed onto all the staff at Austin Rose.

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Review from B M (Husband of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience

My lovely wife was resident in Austin Rose Care / Nursing Home for eight months. This is a beautiful and peaceful place. My wife was so happy and content there and we were so at ease with her being there.
We are so grateful to all the wonderful staff that so lovingly took care of my wife and us during

her stay.
Is was so much more to us than a Care Home it was like a real home.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, these will be passed onto the staff at Austin Rose. We are so pleased your lovely wife was happy here, she will be dearly missed!Please do not forget to pop by and say hello!

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Review from Caroline S (Daughter of Resident) published on 9 April 2025
Submitted via Website • Report

Overall Experience

As a family we were informed by the hospital Medical Team that my mother was sadly considered End Of Life Care. . My mother who had mixed dementia and other complex physical health care needs had lived with us in our home and been cared for by our family for over nine years throughout the decline

in her dementia illness. To hand over her care and control of her well being was for our family a soul searching and difficult decision .
From the moment we entered Austin Rose Care home with our Mother we were greeted with such courtesy and professionalism that we immediately started to feel much more reassured. The Nursing and the healthcare Staff were outstanding in every aspect of care , their knowledge of end of life care , their compassion and their diligence to my mother was heartwarming to witness , their communication and interactions with the GP surgery was collaborative and effective in managing all of my mothers end of life needs. I highly recommend Austin Rose.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Caroline,Thank you so much for your kind words, we are so pleased we were able to make you decision a little easier and that we managed to exceed your expectations! It was a pleasure to of been able to care for your mother at Austin Rose, she will be missed by all the staff! We hope we see you again.

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Review from S G (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience

My Mum is currently staying at Austin Rose as a respite care resident, after a fall.
She has received fabulous care during her stay. Her carers are kind and considerate and try very hard to make her happy. She has made friends and is starting to join in with some of the activities.
I would not hesitate

to recommend Austin Rose to anyone looking for a care home for a family member or friend.
All of the staff are so helpful and thoughtful.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, it was a pleasure to have mum stay with us at Austin Rose. It was lovely to see her always smiling and chatting with other residents!We wish you all the best and home to see you again soon!

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Review from M S (Son of Resident) published on 21 February 2025
Submitted via Website • Report

Overall Experience

My mom was moved into Austin Rose when it became clear that after four years, we could no longer care for her at home. Having had previous good experience with Meadow Rose and knowing that Austin Rose has specialist dementia facilities, we decided Mom would be comfortable here. Right from our initial

meeting with the staff and then from Mom's move, it is clear we have made the right choice. She has settled well, is now far more active than she has been in months, and enjoying life again. Thank you to all at Austin Rose.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your lovely review. We are so pleased to have Mom here at Austin Rose and are able to improve her quality of life. We hope to continue this in the future

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Review from Teresa D (Daughter of Resident) published on 19 February 2025
Submitted via Website • Report

Overall Experience

My mom has recently moved into Austin Rose. From day one the staff there have been so supportive and kind to Mom and us, her family. The care mom is receiving is amazing and nothing is too much trouble for the staff. The food is really good and mom's room is lovely and comfy and she has all of her things

from home in there. We cannot fault the home or the staff in any way and are so grateful to them.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are so pleased mom has settled in and can finally call Austin Rose, home.

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Review from Christina H (Granddaughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience

My nan has recently moved into Austin Rose. I cannot rate this home highly enough, the staff are absolutely amazing from the nurses, to the cleaners, to the activities team and all the maintenance team. They have all made my nan and all the family welcome. She is joining in with activities that are

going on, to which there are so many on a daily basis. A special mention to the Relations manager, who is outstanding at what she does and has gone above and beyond for my nan and all the family. The home is beautifully presented and absolutely spotlessly clean. The food menu that is on display is a fantastic mixture of variety and we hear it tastes good as well! We can all sleep at night now knowing that Nan is not only safe but is having the time of her life!

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, I will ensure I pass your lovely review onto all the staff at Austin Rose Nursing Home. We hope we can continue making your Nan happy and comfortable with us.

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Review from Maria B (Daughter of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience

Mom arrived at Austin Rose on Friday 24 January 2025, to such a warm and friendly welcome, we particularly want to thank the relations manager and all the staff for making sure Mom settled in well, thank you all for keeping us informed and putting our minds at rest.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words Maria, we hope to continue providing Mum with the best care possible!

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Review from Nitin B (Nephew of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience

Following an extended period in hospital, it became obvious that as a family we would not be able to manage the needs of my uncle following his discharge. With this in mind, we set about searching for an appropriate care facility for my uncle who as well as general old age issues suffers from Vascular

Dementia. Based upon several glowing recommendations, we shortlisted the Austin Rose Care Home as a new home for my uncle. From my initial contact with Austin Rose through to every point of interaction, I could not find any cause for concern. I had no doubts whatsoever that all of the staff at Austin Rose were committed to providing the very best home as well as experience for those in their care, including relatives of their patients. All of the colleagues at Austin Rose made our experience as excellent as it was, however, it was obvious that the care home's way of working was being driven by their organisation. Our contact was everything that anyone could wish for. Thank you.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Nitin, thank you so much for your kind words. It was such a pleasure to have met you and your family! I will also pass your kind words on to the staff at Austin Rose. We wish you and your family all the best!

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Review from N P (Sister of Resident) published on 10 January 2025
Submitted via Website • Report

Overall Experience

Everyone has been very supportive and understanding after the loss of our mother. My brother is a current resident. The staff are very friendly and take time to get to know the residents by chatting with them. They always try to encourage residents to participate in activities and engage with others.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kinds words Nishma, I will ensure this is passed onto our team!

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Review from Barbara B (Daughter of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience

My 95-year-old dad has been in Austin Rose Home since 2019, and it is due to their care and attention that he is able to remain a mentally fit, happy and alert resident. The care and nursing staff look after him and seem fond of him and he certainly is of them. He loves the musical entertainers that

come into the home and is looking forward to the full range of events on offer in the run-up to Christmas. I visit weekly but am confident that staff keep me informed of any events or changes of medications etc. So If I am away I can relax knowing I will be kept informed if necessary. The home is beautifully decorated and furnished and always looks sparkling and clean and always looks gorgeous when decorated for events. Looking forward to the Christmas Market next Saturday!

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you so much for your kind words, it is always great to hear that both residents and relatives are happy and impressed with the home. We really hope you were able to enjoy the Christmas Fair, we look forward to seeing you at any future events we hold.

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Review from Rob C (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience

Excellent help and support from a very friendly team at this challenging transition for mum. The staff have been exceptionally kind, supportive and caring both before mum arrived and during her time settling in. The access to an on-site Nurse and local GP has been outstanding. All staff from reception,

care teams, cook and the handy man have been excellent.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear mum is enjoying her stay with us. We hope she continues to enjoy her stay at Austin Rose Care Home.

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Review from Keith K (Brother of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience

My sister moved into Austin Rose in March 2024, after being at another home for six months which was not suitable for her needs and she became very withdrawn and difficult. Since being at Austin Rose she has become much calmer and more settled. She is mostly bed-bound but the staff are trying to get

her accustomed to spending time in the lounge and mixing with other residents. The staff are friendly and supportive towards her and treat her with respect and understanding at all times.
Austin Rose reception area is welcoming and is always decorated for the appropriate season or celebration and is often used for residents and family entertainment.
I would recommend Austin Rose Care Home to anyone looking for excellent care for a loved one.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Hi Keith, thank you for your lovely words, I will be sure to pass this on to all staff. I am so pleased to hear your sister has settled in well and enjoying her stay with us! We always try our best to provide the best for all residents and also give a big warm welcome to everyone who comes through our doors!

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Review from Jasmine G (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience

Mum moved to Austin Rose earlier this year. It's made a huge difference to her quality of life. She is very well cared for both medically and socially and this is visibly apparent.
Austin Rose has a nurse on each floor. This means that Mum has appropriate and timely care when required, which has dramatically

reduced drawn-out hospital admissions. The nursing staff monitor Mum's daily condition and liaise with any concerns.
Mum goes to activities and concerts and has made friends. She feels safe at Austin Rose. There are both seasonal and creative activities and residents are encouraged to attend and participate.
The kindness and consideration shown by both the nursing, caring and administrative staff is outstanding. Staff are polite, helpful and resident-focused. They are very supportive towards families. It's a huge relief to see Mum so well cared for.
The home is spotlessly clean, tidy and well-appointed. A visit is recommended.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your very kind review of Austin Rose and we are very pleased to hear that your mum's move has been a positive experience. All of our teams work hard to make Austin Rose a pleasant and caring environment and we are happy to hear that you feel confident that your mum is in our care. We will pass on your lovely review to our teams who will be pleased to hear this.

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Review from R S (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience

My mother moved into Austin Rose originally for some respite care in September, to the present day. She has been so well cared for that she has decided to stay permanently. Her health has improved and she has put weight on, due to the good food and is much brighter. The excellent team at Austin Rose

have given her back her dignity. She is loving the daily activities, especially a trip to the nature centre yesterday. Myself and my family are extremely grateful to the whole team at Austin Rose as our lives have also improved and returned to some normality. Please keep up the good work. It is much appreciated.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your really kind words Rose, we are pleased to have Mum stay with us. I will pass your kind words on to the team.

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Review from S R (Daughter of Resident) published on 24 September 2024
Submitted via Postal Card • Report

Overall Experience

My Mother had a terrible experience in hospital and wanted to give up. She needed 24-hour care. The change in her in the last 6 weeks of her life was remarkable. She was showered, had her hair done, and her nails painted, and opticians, and a chiropodist. Although she was in a wheelchair, joined in

and enjoyed some of the activities and had company. She had a lovely room she made her own. With her own personal bits. Lovely meals, she was treated with dignity and care second to none, even though we were made to feel so welcome. It was like leaving an extended family, we'll miss them.

Reply from Mya Sharma, Customer Relations Executive at Austin Rose Care Home

Thank you for your kind words. We are pleased to hear Mum enjoyed her last weeks at Austin Rose Care Home. We strive to ensure we give the best care to all our residents. We hope to see you again at one of our events.

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Review from Phillip O (Son of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience

I have never felt so reassured or happy since Dad was welcomed to Austin Rose last January.
Everyone is so kind and caring. They give Dad dignity care and respect. They will laugh along with him and I am always greeted with a warmth whenever I pop through the door.
Dad feels safe. He eats great food

and has the very best care you could ever wish for.
Thank you to all the team at Austin Rose. You are brilliant.

Reply from Pauline Vernon, Manager at Austin Rose Care Home

It's a great pleasure to care for your dad. Thank you for your kind words.

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