Charnwood House, Coventry, West Midlands
Charnwood House, Coventry, West Midlands
Charnwood House, Coventry, West Midlands

Charnwood House opened in 2004 and provides residential, nursing and dementia care for older people.

The home operates a comfortable nursing and living environment, employing an experienced team of carers who are fully resourced to achieve high standards.

Residents are offered person-centred care packages which include delayed hospital discharge, rehabilitation, as well as occupational and speech therapy.

The staff pride themselves on their friendly, warm and caring approach towards both residents and their families, while keeping up-to-date with the requirements of the Care Quality Commission (CQC).

Group: MHA (Methodist Homes)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 65 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 65

Rooms with ensuite WC: 65

Facilities & Services: Day Care • Respite Care • Own GP if required • Pets by arrangement • Close to Local shops • Near Public Transport • Ground Floor Accommodation only • Residents Kitchenette • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Charnwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.9 Charnwood House has a Review Score of 9.9 (9.921)

The Review Score of 9.9 (maximum of 10) for Charnwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Charnwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.921 for Charnwood House is calculated as follows: ( (212 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 228 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Charnwood House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13 positive Reviews (65 registered maximum number of service users ÷ 5). 13 Reviews ÷ 13 Target = 1.000

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Charnwood House?

  • Extremely LIKELY
    19
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Charnwood House

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

It is the peace of mind knowing that my mother in law has someone there 24 hours of the day. She has her own space but company if needed. The staff I have met are lovely, caring and fun - so you are left feeling she is taken care of.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The welcome received was warm and friendly. The staff immediately recognised mum's needs and looked after her accordingly nothing is too much trouble, staff are jolly and caring. I never thought I would feel so confident in entrusting mum's care to others. Thank you all. Lovely home, clean and great food.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum feels safe and well cared for. She knows she is being well looked after and sees the benefits of having her food prepared for her and her laundry provided for her.
She values the support in ensuring that she takes her medication appropriately. Whilst living at Charnwood House she has been able to make more positive social interactions within her peer group and she feels less isolated than she was whilst living alone.
She is far less anxious than previously particularly at night as she feels secure and knows she has support at any time of the day or night. This is very reassuring for her family.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff and care for mum has been excellent.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother became a resident at Charnwood House early August 2012. She had been diagnosed with Alzheimer's in 2008. My father had given her loving care until that task became too much for him.

Mum settled quickly into life at Charnwood, a very welcoming environment. Dad visited her at least 6 days a week, his health permitting. He was welcomed into the "Charnwood family", regularly being included in afternoon refreshments and he and mum had their Christmas dinner together for each of the years that mum was there.

Mum participated in the regular activities as her health permitted.

As her illness took its toll and mum became ever more frail, the staff showed her a love and care that was as close as possible to that which would have been provided by her own family.

When visiting mum, all the members of our family received the same warm welcome.

After mum passed away in early 2017, the staff continued to support our family in their grief.

I have no other experience of care homes, but I find it hard to imagine a better one than Charnwood.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother, a resident of Charnwood House for more than 5 years, was given exceptional care. The whole staff from house manager to handymen were the most kind, considerate and caring people. The care also extended to us as a family particularly to my father who was a frequent visitor. I cannot speak too highly about Charnwood House and can find little fault with the love and care given. Thank you.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law received outstanding care from the staff of Charnwood House who showed such care and concern for her. The building itself is well-maintained and has recently been re-furbished. Each resident's room is ensuite and personal possessions are welcomed.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has been a resident at Charnwood House since December 2016. She is settled and happy. Her 90th birthday was in February and everyone could not have done more to make it a very special day. All the staff are supportive, helpful and friendly to residents and visitors. We are so pleased we chose Charnwood House for our mum. It is a "happy" home.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband has been in Charnwood House for 2 and a half years and in all that time he has had the most wonderful kindness, dignity and care I could ever ask for. His care is second to none. The care staff are always vigilant to his welfare, never ever with less than gentleness and giving him the dignity and care I do admire. I am always welcomed in the home and I have always considered Charnwood House as a second home!

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are extremely pleased with the care that my aunt receives at the home. All the staff are friendly, helpful and caring.
The home is kept beautiful.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

If there us a better home than Charnwood House, I've yet to find it!
All the staff, from top to bottom are excellent.
My wife's care is second to none.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have always found the staff willing to help and are very approachable. The care that they have given my dad is second to none. The difference in him since he arrived is apparent for all to see and I have no concerns with him at all. The activities that they provide really helps with his care and well being.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is like a 5 star hotel. Pleasant surroundings. Staff are friendly and pleasant.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very pleased with the level of care that mum has received at Charnwood. Mum is far happier and more relaxed than she has been in several months. The staff are always helpful and friendly and the food, cleanliness etc are excellent.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Moving to a dementia care facility was potentially a very stressful occasion but the care provided was good that it felt very much like returning home. Mum has been treated like a member of a very large and loving family.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The carers all show a credible degree of empathy and understanding and appreciate that the more activities involving residents are done, it shows a positive set of results in residents care.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

I always look forward to my visits. It's great to see my mum happy and contented and it's also nice to chat with all the other residents too. The management team make everything work like clockwork. The home is so welcoming and organised. The carers are brilliant, very friendly and efficient and nothing is too much trouble. They are a lovely happy group of ladies. I really appreciate all that hard work. When it come to activities, the staff are great, it's so nice to see everyone enjoying themselves. I would not hesitate to recommend 'Charnwood House' and have done so already.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum went into Charnwood Care Home at the beginning of April 2016. From the day she arrived the care, support, kindness and just being there for her has been excellent. Nothing is too much trouble for any of the staff. All the staff take time with all the residents, and are always very kind with every need and very supportive.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having visited many homes we settled on Charnwood House for Mum. It was a very stressful time and the move was made as smoothly as it could be. The support from the senior staff, especially one lady, has been exceptionally good. The office staff too. If we ask for something to be done, then it is. The support from Dr and the surgery is also excellent. Mum settled in to Charnwood in a way that we didn't think she would. Staff are kind to Mum who can be very anxious. The kitchen staff and cleaners are very friendly. The cakes are a special favourite of Mum's. One thing I appreciate is that staff knock the door when entering Mum's room. A little courtesy goes a long way. Mum has 1-1 sessions with the Music therapist. We are grateful for this.

How likely would you be to recommend Charnwood House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Care Homes West Midlands 2017

Recipient: Charnwood House

Date: Saturday 01 Apr 2017

more details

November 2015

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Charnwood House