Charnwood House

I would recommend Charnwood to anyone that needed care

I have not visited a care home since 1985 when my mother was a resident. I was a bit apprehensive about assessing care homes for my husband who has dementia. A social worker advised me to look at the staff not the decor to decide what was required. I asked staff how long they had been employed at Charnwood and found some had been there 5 and 9 years which was reassuring. The staff are very caring and look after my husbands needs. They are patient with him he is well fed and his personal hygiene is excellent. The decor is satisfactory.

Honestly, my mum has vascular dementia and what a complete turnaround. Obviously, she still has dementia but since my mum started residing in Charwood she has gone from strength to strength. She engages with people, laughs - I feel as though I have my mum back. The care team are excellent food, rooms and entertainment all brilliant. Thank you all so much forever in your debt.

Since moving here in November 2024, our mum has come on leaps and bounds. We have peace of mind she is in a safe, well-run establishment. The staff are polite, professional and helpful always looking happy in their role as caregivers. Excellent!

Mum has been at Charnwood House for two years now. She is very well looked after and all the carers are kind and friendly. Mum's room is always clean and tidy as are the lounge areas. The only issues we have had is that some items have gone missing over time but understand that this is inevitable.

Facilities, food and staff all first rate and can't recommend enough. Always confident that on any visit mum will be happy to see us and so lovely to have piece of mind to know that mum is cared for and safe.

I can't recommend strongly enough.

Absolutely lovely staff, and very professionally run. My mum was well looked after, made great connections with the staff, even though she was only there a short time. Staff are always on hand to speak too. They have a great connection with the clients.

My dear mum was a resident. Unfortunately, we lost our dear mum on Monday 19th August. There was so much going on I always enjoyed visiting and seeing her laughing. Entertainment was brilliant music, films, baby chicks being hatched, fetes, parties, Xmas parties so so much going on. My mum had the best time of her life at Charnwood and I will miss all the wonderful staff. On behalf of my dear mum and family, I am beyond words for the care you gave to her and us as a family, and will miss you all dearly. I cannot thank you all enough for everything and will miss you all at Sycamore Lodge which my mum and our family loved too. So behalf of myself, my sister, and my brother we thank you from the bottom of our hearts for the amazing time my mum had with you it was like one big holiday. Many thanks and love to you all for the amazing care and lots of laughs. Will miss you all so much Love myself and the family and of course our dear, funny, and amazing mum.

Residents have the opportunity to join in many activities either in the large lounge, the smaller one on Oak, or the gardens. My Auntie enjoys the visits from the local nursery children and a recent favourite was the incubating eggs and the subsequent hatching of the chicks, such a good way to generate interaction and conversation.

I would highly recommend this home. Thank you.

You do an amazing job thank you.

Of course, there are struggles but like any organisation, it is how they are dealt with and the open and friendly management team have given us, as a family, the confidence to know that our lovely mum is content and happy now approaching 92.

My Dad has been at Charnwood House for respite for the last 6 weeks and has settled in well and has connected well with a few of the carers and senior members of staff. I won’t lie there have been a few teething problems but nothing to be concerned about you can phone any time of the day and go visit too. You can go and speak to management anytime if they are not busy door is always open meals look lovely had no complaints about my Dad snacks day and night and plenty of tea coffee and juice the good thing too is my Dad is still able to keep smoking and have a beer as this weekend they are watching the football so that will be a good day. The activities are getting better, when we first arrived there wasn’t a lot happening but that has started to improve overall happy that my Dad is safe being looked after and he is comfortable there at Charnwood House.

My Mother was lovingly and efficiently cared for during her 17-month stay at Charnwood House. The property is well managed by a lovely hands-on and approachable manageress whose ethos is to treat all residents as family and this is evident from day one of residency and continued each day until her unfortunate death at age 90. Mum was looked after by a dedicated team of well-trained and pro-active staff. The food served was excellent and the choice of dishes varied. Residents have plenty of opportunities to join in the large range of activities presented before them each day to keep their minds active. I have no reservations about recommending this care home.

My Mother spent over 9 years at Charnwood after her diagnosis of Alzheimer’s and ended her days there peacefully under their loving care. During her time there, she was beautifully looked after, well-fed, and part of their family, even though she was unable to join in the activities due to her dementia. We chose the home initially because Mother was a lifelong supporter of MHA as a stalwart Methodist and her faith was vital to her well-being. I am grateful to the staff and chaplain for their support at the time of Mother’s death, and during the whole of her stay there.

The management and the Chaplain were also very supportive of my mother and us as relatives.

Mum was on respite in Charnwood House in August 2023. We were very happy with her room, the staff, friendliness, cleanliness and general day to day functioning of the house. Mum was happy with food, staff etc. We felt that there could have been more activities done with Mum, also that when she became a bit unwell there was some confusion over doctors visits, outcomes etc. Generally, overall we were satisfied with care provided.

Our dad came to Charnwood House Care Home in November 2022 after an emergency hospital admission and after his wife had had a fall five weeks before. The care and compassion that has been shown to him and to his family can't be properly described. We are getting used to a new normal as a family and any questions we have had, any moments when we have questioned what we are doing have been dealt with calmly and, most importantly, with a level of kindness that will never be forgotten. Thank you.

After receiving a devastating diagnosis of Alzheimer's and no longer being able to stay in her own home, my mother-in-law became a resident of Charnwood House Care Home. The staff were fantastic and our family cannot thank them enough for their care, patience and support they gave, both to my mother-in-law and also to our family. The staff and management were always available for an update or even just a chat at any time. The rooms are lovely, clean, fresh and homely. There is definitely a 'nice feel' to the place. Unfortunately, my mother-in-law had a spell in hospital and the care, or lack of care, in there made it impossible to recover from. We were lucky enough that her last few days were spent back at Charnwood House and she passed away peacefully in a very dignified manner. The staff were superb right to the very end, we could not recommend Charnwood House highly enough.