Charnwood House

I am hugely grateful to all the staff at Charnwood House for supporting me and my mum with her move to Charnwood. The management and office staff have been kind, efficient and understanding in meeting our needs. Throughout the lockdown period, all staff have been thoughtful, caring and supportive to my mum and my family. The carers at Charnwood are wonderful and have supported my mum so brilliantly. My mum has made a fantastic bond with her second family - thank you.

My aunt was truly fortunate to reside at Charnwood for the last years of her life. She was immediately welcomed by the staff who she became very fond of. We were surprised that over a period of time her conversation became better and she was more engaged with everything that was going on, despite her dementia. This was down to the care, good food and companionship at Charnwood House. We were pleased to find that she was accompanied to hospital by a member of staff who also stayed with her until she was admitted. Looking back, the family are pleased that she was able to get into Charnwood House. Many thanks to all the staff involved in her care and the team on 'Beech'.

My mum has been in Charnwood House for 5 years. She was very, very poorly when she arrived but staff supported her wonderfully and nurtured her back to good physical health. We are so happy with all the activities Mum had the opportunity to take part in every week. She particularly enjoyed the singing group but also completed artwork in the craft group and seemed to have a lot of fun with the staff and the other residents. My mum was a Welsh dragon for sure, yet the staff accepted her for who she was and worked sensitively to meet her needs and keep her happy. My family are full of gratitude to the staff for the love and laughter which my mum was surrounded by during the precious last years of her life.

The carers are experienced and understand well the needs of the individual residents and go above and beyond to make their lives content and settled emotionally.

The meals on offer are very good, and you can tell it is good quality food. The meals look delicious.

Mum is safe and happy and very well cared for and I feel very lucky that we found Charnwood. Activities are inclusive and well thought through, providing stimulation in a fun way. Staff and management are solution focussed if any problems occur. Mum does have her 'favourites' but all the staff are caring and always make us welcome. Keep up the good work.

At Charnwood House, my dad was a valued and respected member of the Charnwood family. He was always treated with compassion, care and kindness. His Dementia approached in a knowledgeable and skilful way. My dad always received excellent continuity of care from people who formed a positive relationship with both him and our family. We are so glad we found Charnwood House.

The environment at Charnwood House is inclusive and approachable. Certain of the care staff have a very personable and caring nature. They take the time to treat residents with compassion and dignity. The home appears to be well run and managed with a good range of activities available. I would make a positive recommendation based on the service and staff.

His room is bright and homely and the staff show him kindness and respect. Family are always welcomed by the staff in Sycamore unit.

My wife, who has advanced dementia/Alzheimer's, has been a resident at Charnwood for nearly eighteen months following 4 years when I cared for her at home. I had known Charnwood for some years and had formed a good opinion of the care provided for its resident. I have been very satisfied with my wife's care and the sympathetic, cheerful and skilled approach of the staff. My views are supported by my family and the friends who regularly visit my wife and experience the life and work of the home.

I can not thank Charnwood House enough for the excellent standard of care.

Dementia is a cruel disease and the carers need to have utmost patience, have lots of energy and show great care and attention and treat the residents with dignity and respect. I feel the vast majority of the carers fill this criteria extremely well. Management work hard to ensure the smooth running of Charnwood and work tirelessly. I can go back to Australia knowing my father is in safe hands and that most people who work there genuinely seem to like him, they are replacement family. I cannot overstate how good a job they all do. Well done!

I have generally found the quality of care for Mum to be of the highest standard. The staff are kind to her and there for me. The building is inviting and new furniture was installed everywhere after Mum arrived, including new carpets and decoration. A new garden was created where we were able to take Mum. Easy wheelchair access everywhere. All ground floor.

Excellent help and care is given to my partner although he is encouraged to be as independent as possible too. Tidiness and care of his personal needs is considered. The food provided is well cooked and served and adequate. The rooms are clean and well maintained. The group activities are varied and imaginative and well resourced - there is encouragement dialogue and fun in the way they are presented by the staff involved. Everyone is equally kind and welcoming to visitors too.

It’s a huge relief to us to see him so well cared for and respected.

Dad moved here 3 months ago and was completely settled and part of the 'Charnwood family' from the first week. The staff have been really helpful to Dad and the family making sure all of Dad's needs are met. He is assisted to shower but is left to shave himself - a wet shave is very important. He has independence in a secure, safe, loving, caring environment. So important at this stage of life.

The staff are excellent, nothing is too much trouble. They are always welcoming and cheery and ready to help with any concerns. I would not hesitate to recommend.

One of the best.

The care home is very well run and the carers are very committed to the job. Any problems that have been mentioned have always been addressed and sorted. All the staff are very friendly and helpful.

Very impressed with the continued forward thinking of involving residents and family together in activities. August was the first Art Exhibition for residents and family and friends. So good to see everyone involved, especially residents and children. They are always trying new activities and it is so lovely to see residents learn new skills as well as being encouraged to remember and retain those they have already.