What types of Care is Nelson House registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Nelson House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nelson House to the centre of Dudley?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Nelson House care home, 1/3 Nelson Road, Dudley, West Midlands DY1 2AG

Review from A W (Sister of Resident) published on 31 October 2024 Submitted via Postal Card • Report

Overall Experience

The service provided to my Brother was excellent. The staff were totally supportive and gave nothing but first-class support and encouragement every day. Family members were welcomed and encouraged to visit. The home felt comfortable and nothing was too much trouble for the staff. I felt my Brother

was a member of their family and treated with respect throughout his time at the home. The manager was so professional and focused and I can only give nothing but praise for the while team who worked as a unit to provide the first-class service my Brother received. Thank you so much.

Reply from Leigh-Ann Brown, Registered manager at Nelson House

Thank you so much for your review. It was an honour to look after him and an honour to continue looking after our boy.

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Review from J A (Daughter of Resident) published on 2 August 2024 Submitted via Postal Card • Report

Overall Experience

My mom went into Nelson House in February 2024. It took her a little while to settle, but with the care and compassion of the staff, she soon settled down. Mom's health declined but it was agreed that she could stay with them and the necessary love would be provided, which it has been. Every care and

consideration is given, Mom's dignity is always taken into consideration. Whatever needs doing is explained to her beforehand. My feelings are always respected and I feel free to discuss any issues.

Reply from Leigh-Ann Brown, Registered Manager at Nelson House

Thank you for your feedback. It is a pleasure looking after Mom if there is anything else either of you need we are always here.

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Review from Rosemarie L (Daughter of Resident) published on 27 August 2020 Submitted via Website • Report

Overall Experience

I can not recommend this care home highly enough. The manager and her team of staff are just brilliant making it feel like home from home nothing is too much trouble for them they care so much for all of there residents. The home is spotlessly clean my mom has made so much progress in the short time

she has been there and I know I do not have to worry about her because she is so well looked after they keep me up to date with what activities she is doing. She calls it home from home now and says they are all her family.

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Review from John W (Son of Resident) published on 26 August 2020 Submitted via Website • Report

Overall Experience

My father has been a resident at Nelson House for over two years now. My friend's mother was a resident so we used to visit her there so my father knew the residents and the staff so when he was diagnosed with vascular dementia himself, it made perfect sense to ask if they’d be able to have him. In

over two years I’ve never had any concern, staff are always helpful and willing to assist with any query. I’m very happy with the level of care my father gets and would recommend Nelson House fully.

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Review from Marie R (Daughter-in-law of Resident) published on 24 August 2020 Submitted via Website • Report

Overall Experience

My mother-in-law became a resident of Nelson House in 2017 after a couple of respite stays with them and I cannot fault them. From day one the management and staff made us feel so welcome and my mother-in-law was extremely happy there. She was always clean and presentable and it was nice to see her

gain weight now that there was someone to encourage her and provide her with nice meals. She enjoyed activities in the home and was so grateful when the manager purchased some of her favourite music CD's and books that she wanted to read, she also enjoyed going on outings that included afternoon teas and a Pantomime. When Mother-in-Law became ill with a terminal illness the whole staffing team treated her with dignity and compassion as her illness worsened and they also provided the whole family with emotional support. We were so relieved that she could spend her final days at Nelson House rather than in hospital with strangers and we are eternally grateful for this.

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Review from Victoria M (Niece of Resident) published on 9 July 2019 Submitted via Postal Card • Report

Overall Experience

Our family cannot recommend Nelson House highly enough. All of the staff cared for our Aunt to the highest standard. They went the extra mile and we were always safe in the knowledge that she was in excellent hands. Nelson House staff have a very personal touch and treated our Aunt like a cherished

family member. We will be forever grateful to the manager and her team.

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Review from M W (Resident) published on 23 November 2017 Submitted via Postal Card • Report

Overall Experience

I recently stayed at Nelson House for respite stay whilst my daughter had a holiday. The care I received was very good and homely.

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Review from J C (Daughter of Resident) published on 3 November 2017 Submitted via Postal Card • Report

Overall Experience

Nelson House promotes the concept that residents are at home, not IN a home. The management try a variety of ideas to promote individuals well being and meet individual needs.
The staff are always welcoming when you visit and are aware of mums state of health, needs etc. As my mothers only near relative,

they are very supportive of my needs and are like a second family to myself and my mother. I have total confidence in the management and staff at Nelson House in providing my mum with the very best of care.

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Review from Evelyn S (Wife of Resident) published on 17 October 2017 Submitted via Postal Card • Report

Overall Experience

My husband went in on the 16-9-17 for two weeks respite for me to go on a holiday I had booked. I was pleased with the arrangement because he can not walk well and also very stubborn in his ways. The people that work there were very friendly to him and me.

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Review from J C (Resident) assisted by family/friend published on 18 September 2017 Submitted via Postal Card • Report

Overall Experience

I am looked after very well here. I have a lovely bright, airy large room. There are nice people to talk to. If I feel poorly I get a lot of attention. The food is good. I like the activities especially the art and craft session, the service with the Methodist minister and the visiting entertainment.

I like having my hair and nails done every week.

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Review from Maureen M (Sister of Resident) published on 14 September 2017 Submitted via Postal Card • Report

Overall Experience

My sister is very happy at this care home.
She is well looked after, kept clean and fed.
They are kept stimulated.
The staff are very welcoming when I visit.
The home is very clean, you never get that smell that you get when there are a lot of people together.

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Review from J W J (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report

Overall Experience

My mom is very well cared for. I can go anytime to see her mom is always very clean, the food is all fresh not frozen. Mom can have anything she wants. The staff are lovely and very pleasant. I've got no worries about my mom being in Nelson House, they always tell me whats going on with mom's health.

My mom is very happy in there.

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Review from Sarah S (Granddaughter of Resident) published on 17 August 2017 Submitted via Website • Report

Overall Experience

My nan is happy and well cared for at Nelson House. The staff are very friendly and helpful and clearly understand my nan's needs. I have visited at different times of day and the staff are always very accommodating, offering drinks etc. The owners and the manager have good relationships with the residents

too and I am confident that my nan is getting the best care and that the staff are treating her with kindness and respect. I would not hesitate in recommending this care home to others as I am very pleased with what I have seen when I have visited.

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Review from Susan G (Daughter of Resident) published on 1 August 2017 Submitted via Website • Report

Overall Experience

My mom went in for a week's rest bite. She has dementia. The staff got her settled in very quickly. Comfortable and homely home. When I visited mom she seemed happy and all the staff were very attentive. They also had singers there with piano and mom was even having a little dance. All in all very

happy with service there and would not hesitate to take mom there in the future.

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Review from Josie W (Daughter of Resident) published on 12 December 2016 Submitted via Website • Report

Overall Experience

My mother has been a resident at Nelson House since July 2016 due to a fall at home that left her with a broken hip. The transition from hospital to Nelson House was handled with great care and understanding she has dementia and can get confused but all staff are patient and caring. Myself and the family

are very happy with the standard of care she receives.

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Review from Lynn L (Granddaughter of Resident) published on 14 November 2016 Submitted via Website • Report

Overall Experience

The decision to move my grandfather into residential care was not one that was taken lightly, like all families we wanted the best for him and at 103 we felt he deserved the best we could provide. I can say with all honesty, we have found that in Nelson House. His dementia can be challenging at times

but the staff and the management team have risen to the challenge and have been consistent in their care and support of both him and of us as a family. Nothing is too much trouble, the standard of care, in my opinion, is excellent and the home has a unique family atmosphere where family input and support is encouraged. In the few months my grandfather has been there, he has flourished, gained weight and his personality is shining through once again. I cannot recommend Nelson House highly enough.

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Review from Elizabeth P (Granddaughter of Resident) published on 14 September 2016 Submitted via Postal Card • Report

Overall Experience

Since my grandfather arrived here in May, he has been looked after with professional carers who seem to have the time for his daily needs. Nothing is a tedious task and no job is a hardship. They are very caring and loving in every way. They are also very supportive and understanding of our family and

are always there to listen to any concerns. My grandfather despite his dementia looks a different man and it is all thanks to them.

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Review from Keith P (Son of Resident) published on 11 July 2016 Submitted via Postal Card • Report

Overall Experience

My father has been in Nelson House for 3 years. He has been looked after well by good staff.

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Review from Michelle C (Daughter of Resident) published on 21 October 2015 Submitted via Postal Card • Report

Overall Experience

My mother was admitted in January 2015 after leaving hospital. My mother has dementia and had been very ill. Whilst at Nelson House she improved tremendously, she started eating again and putting on weight etc. The care she receives is excellent. There are lots of activities, she can get involved with

arts/crafts, entertainers, animals, keep fit etc. I can talk to the staff about any problems that arise. My mother is now a permanent resident of Nelson House, my mother is extremely happy there, which in turn makes me happy. I know she is safe, secure, well looked after and above all else happy where she is. I would recommend Nelson House to everyone.