Hilltop Lodge

93 Hill Top, West Bromwich B70 0PX
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9.8 61 Reviews
  • Hilltop Lodge, West Bromwich
Hilltop Lodge pride themselves on providing the very highest standard of care through the combination of modern facilities with traditional family-orientated values - this ethos is extended into the lifestyle of the residents.

From playing the latest games on the iPad to sit-down yoga, the home tailors activities to the preferences of the residents to make their house a home full of fun and memorable experiences.
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Care Provided by Hilltop Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1350 – £1450
  • Self-Funded Nursing Care: £1350 – £1550
  • Self-Funded Nursing Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Nursing Care: £1350 – £1600
  • RESPITE Self-Funded Nursing Dementia Care: £1550 – £1750

Our fees are based on a thorough assessment of each resident’s individual needs, ensuring that the level of care and support provided is tailored appropriately.

These prices are only a guideline, please contact Hilltop Lodge to find out the exact price for your requirements.

Contact Hilltop Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Hilltop Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Simran Kaur (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)

Visiting

  • Visiting hours are flexible to suit the needs of residents and their families. You’re welcome to visit at any time, with no set time limit. The team kindly ask that visitors are mindful of residents’ comfort during the later hours of the evening.

Parking

  • Ample complimentary parking is provided for the comfort and convenience of guests. Please report to reception to register your number plate.

Hilltop Lodge Reviews (61)

9.8

Hilltop Lodge has a Review Score of 9.8 (9.812) out of 10, based on 33 reviews in the last 2 years.
Over all time Hilltop Lodge has 61 reviews.

Overall Experience
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Date Published
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  • 10
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Reviewer Connection to Hilltop Lodge
  • 25
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Total of 61, showing 21-40
Review from J B (Daughter of Resident) published on 1 July 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
When dad first moved to the home, the staff were great. The manager came to see him and said "If there's anything you need or have concerns, tell staff to ask for me. You don't need to worry!" Famous last words! Dad was taken to hospital, Hill Top Lodge now says can't take him back because of his outbursts!
Dad has always been an independent man, being stuck in a wheelchair with dementia, upsets him. He doesn't want to be in a care home but has no choice as he's not safe enough at home. The Manager has refused Dad's return. I think this is appalling! Do they not know that dementia patients can show signs of anger etc? I don't think it's fair to add more stress to dad and our family, not knowing where he will go next, stuck in hospital. No wonder the NHS is on its knees, my dad is now occupying a bed when beds are needed. Hill Top should work with the NHS, not against them. The nursing staff are friendly, just need more dementia care training!
Reply from Abdul Ali, Manager at Hilltop Lodge
I am truly very sorry for this tremendous misunderstanding and the stress it must have caused you and your family. We were informed by the hospital that your father is not fit for discharge and that…read more
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Review from Alison W (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was treated wonderfully at Hilltop Lodge. All staff on Willow Floor treated her with love and affection and went above and beyond at all times. Our family were treated as part of their family.
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Review from S E (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mom has been in a few homes, but I must say this is by far the best. It's like family here, we all talk to each other so friendly. Anything you're not sure of they help, best they can do. The staff are so helpful. Activities are very good, always something going on. I would not like my Mom to be
anywhere, only here. Myself and my mom's granddaughter are well pleased, thank you all.
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Review from K P (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-class care for Mom and also me. Nothing is too much trouble. Mom always says "They look after me so well." I couldn't wish for more. I know Mom is so well cared for and that gives me peace of mind. All the staff are approachable and you can tell it's more than a job - they care. I wouldn't hesitate
to recommend Hilltop to your loved ones. A huge thank you.
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Review from M B (Granddaughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Myself and my family have never had any issues with the care home since my gran arrived. The staff are all very friendly, helpful, and attentive to the residents. Whenever we have needed assistance they have always been willing to help.
The home is always clean and we always see cleaning being done,
even while visitors are there. The range of activities for the residents is great, there is plenty of variety. My gran always looks happy when she participates and has settled in very well.
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Review from C T (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with the service provided by the manager and his team. They are caring, attentive, and patient under difficult circumstances. The team tries to provide a "home from home" feeling and also provide entertainment when they can, indeed they are using a ring and ride to take residents to a
farm on the 3.6.24 which I am sure my Father and stepmom will enjoy. Long may the excellent care continue for many years.
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Review from Evelyn C (Daughter of Resident) published on 7 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had to go into care as she has vascular dementia. It was a heartbreaking decision for the family. The staff there are very caring and friendly. She has settled in even though she says she doesn't like it there and doesn't want to be there. She is very confused about the dementia. It is a horrible
disease. She joins in with the activities and looks very happy in the photos that are posted in the home. It helps the family to know that our mum is being looked after well. I can't praise the staff highly enough for the great work that they are doing.
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Review from Michelle G (Daughter of Resident) published on 3 June 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
My mom was a resident until she went into hospital, then this care home refused to accept my mom back which meant finding a new home for her. My mom is dying and needs nursing care which this home clearly knew from day one so because she had a couple of ambulances and was taken to hospital because she
couldn't breathe, which she does have terminal lung cancer and COPD. This home refused to have her back which caused my mom so much upset as she had just really settled there and to have to find a new home. I wouldn't certainly put any of my family members in this place, always short staffed meals are freezing cold and when they get challenged on things by family members they don't like it, and that's another reason I think they didn't want my mom back as they were challenged over the stuff what was going missing out my mom's room.
Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge
We understand your disappointment that we couldn't re-admit your mother. We take some reassurance in the fact that you wanted her to come back after her stay in hospital, but unfortunately, she…read more
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Review from D W (Partner of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice place to be living. I like all the staff, they are all very friendly. The rooms are very clean. If I get sick, I would like to live here myself.
Best wishes to the home and staff. They must be very lucky to be working here.
I like the home very much.
It is a great place.
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Review from Anne H (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is being very well cared for here. I haven't seen her look so well in a long time. Thank you to all of the skilled and hardworking staff. 5-stars.
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Review from Hazel A (Sister-in-law of Resident) published on 20 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always helpful staff, my sister-in-law was very well looked after, always a pleasure to visit, staff and management.
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Review from Janet M (Daughter of Resident) published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Hilltop Lodge for a number of years now. She has been happy here. All staff have been wonderful and treat residents with care, consideration and kindness. Everywhere is clean and tidy. Food is appropriate for their needs. Plenty of social activities.
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Review from Joy S (Friend of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very good, they look after residents and their families very well, always keep us informed.
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Review from Graham W (Nephew of Resident) published on 11 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our uncle came into Hilltop Lodge with dementia, we could not have found a better care home for him. The staff was very kind and caring in all aspects, senior staff were very kind and looked after him very well. We would highly recommend this home to anyone looking for a home. It was full of care and
love for the residents and family.
Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge
Thank you so much for your kind words and appreciation for the care we provided to your uncle. It means a lot to us to hear that you and your family were satisfied with the service at our care home.…read more
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Review from P C (Daughter of Resident) published on 18 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has lived at Hilltop Lodge for three years now. She was taken very ill at the beginning of the year and we were told by the hospital she would not survive. Only through the dedication, love and care of all the staff Mum is here now doing extremely well. They are all lovely and kind to her and the
family cannot thank them enough.
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Review from Robert M (Son of Resident) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is very well-looked after by all of the staff.
I am kept informed at all times of his wellbeing and how he is getting on with his diet etc. and if he is feeling unwell.
The staff make sure all of his medication is taken at the correct times of the day.
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Review from Colin K (Son-in-law of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the home to be more than satisfactory. The staff are pleasant, helpful and caring. My father-in-law is happy to be here and enjoys the activities that are available on a day to day basis. The food is plentiful and well cooked and presented. I have no qualms as to my father-in-law's residency
here.
Reply from Abdul Rahman Ali, Home Manager at Hilltop Lodge
Thank you for your feedback and kind words.
Kind regards.
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Review from Peter S (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can't fault the care they provide for Dad. The carers are brilliant with Dad. Overall can't fault his care.
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Review from Diane G (Daughter of Resident) published on 6 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I cannot speak highly enough about the service from Hilltop Lodge, considering the attention they give my Mom relating to her condition.
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Review from C B (Son of Resident) published on 5 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager was amazing along with all the staff here at Hilltop Lodge. I would highly recommend them to all.
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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Hilltop Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.812 for Hilltop Lodge is calculated as follows: ( (363 Excellents x 5) + (11 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) + (8 Very Poors x 1) ) ÷ 394 Ratings = 4.812
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hilltop Lodge is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hilltop Lodge to verify any information. View our terms and conditions. Hilltop Lodge has an Enhanced Service - more info.