Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE

Roxburgh House, located within a residential area of Cradley Heath in the West Midlands, is a converted care home offering dementia and residential care.

At Roxburgh House Care Home, residents have a choice of lounge areas overlooking the gardens which feature comfortable. The home has a range of comfortable and well-equipped bedrooms; decorated in keeping with the character of the house some rooms also have views across the garden.

Chefs at Roxburgh House pride themselves in knowing the tastes of residents and preparing a choice of home cooked, fresh, nutritional meals and catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Julie Jones (Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 44 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Colitis & Crohn's Disease • Epilepsy • Head/Brain Injury • Hearing Impairment & Deafness • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Muscular Dystrophy • Orthopaedic • Parkinson's Disease • Schizophrenia • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 44

Rooms with ensuite WC: 2

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Roxburgh House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Roxburgh House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for Roxburgh House Care Home is calculated as follows: ( (230 Excellents x 5) + (125 Goods x 4) + (20 Satisfactorys x 3) ) ÷ 375 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.8 positive Reviews (44 registered maximum number of service users ÷ 5). 16 Reviews ÷ 8.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Roxburgh House Care Home has a Review Score of 9.6 (9.560) from 32 Reviews


Average Ratings

  • Excellent
    19
  • Good
    13
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Roxburgh House Care Home?

  • Extremely LIKELY
    29
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Roxburgh House Care Home

  • Daughter of Resident/Service User
    11
  • Granddaughter of Resident/Service User
    4
  • Resident / Service User
    4
  • Friend of Resident/Service User
    2
  • Niece of Resident/Service User
    2
  • more

The overall standard of care is very good. All the staff are very caring. I am very pleased that I chose Roxburgh as my mothers care home.
I can relax knowing that she is being cared for in a nice environment with excellent staff.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have been to many homes in the course of my working life. I can honestly say I have not seen the care, dignity, respect and homely feel anywhere like I have at Roxburgh House Care Home. Each resident's needs are identified and met to best possible standard. Each resident is treated as an individual/person, not a 'resident' or 'patient'. An excellent example of how other care homes should be.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A friendly, homely atmosphere. Staff are genuinely caring and relate to the needs of the residents.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Outstanding home and care. My mother-in-law was very concerned about going in but now she loves it. It's like being on a permanent holiday where all her needs are tended to.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mom has been in Roxburgh House for 2 months now and has settled in so well. In fact, better than we ever expected. We believe this is due to the care she is receiving from the staff that are kind, caring and compassionate not only to mom but also to us as a family and this has made the transition a lot more bearable. Mom has made friends and joins in the activities and it is nice to see her smile and laugh so well done Roxburgh House and keep up the good work!

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I find this care home very comfortable. Care is very good with staff that are very approachable and hard working.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent environment and very friendly staff. Very welcoming and helpful. Tour of the facilities was very well conducted.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since nan has moved into the home she has been well looked after and is looking much healthier than I have seen her for quite some time. The staff are always on hand to help if needed and to answer any questions I have had regarding nan's care.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Great care home. Nan is more than happy and loves everything about the place.

Highly recommended.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

This care home deserves to win an award for the standard of care given to residents. Safeguarding is brilliant - all the rooms are set out to ensure their safety. The staff are highly trained and nothing is too much trouble for them. Management appears excellent as the office door is always open to discuss moms needs. The manager has shown nothing but empathy towards the family. Food is excellent - mom always enjoys her meals. As an ex social worker this is by far the best care home I have seen in my years of practice. I would highly recommend this care home to anyone they also have excellent dementia services for residents. Entertainment is also excellent with regular trips for all residents.

On a final note, I would like to thank management and staff for their high quality of ongoing care you are giving my mom.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home is just great, no problems.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The week of respite I spent in Roxburgh was the best time I've had in years.
The carers who looked after me were absolutely great, each and everyone should, in my opinion, should be given a gold medal.
Nothing was too much trouble and I cannot speak more than this, the food was excellent.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Lovely home, excellent and friendly staff. Wonderful food, lots of activities, nothing is too much trouble.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I've come to see my nan today and there was a street party for their residents. My nan was sat outside with everyone else. Everyone was really enjoying themselves. Plenty of food and drink, the sun was out and the staff made sure they have their sunscreen on and the staff couldn't do enough for everyone.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

I have found the staff to be very caring and helpful while I have been visiting my dad. The office staff (manageress) was kind, caring and listened to all my concerns. I don't know what I would have done without her.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Friendly staff always happy to help. Food seems satisfactory, mom doesn't complain. Only concern is clothing seems to go missing, mainly underwear, mom likes to have an underskirt which isn't always the case. Would like to see this rectified.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4 out of 5

Claire Hurworth, Careline Manager at Roxburgh House Care Home responded to this review on 18 May 2017:

Thank you for your feedback with regards to Roxburgh House Care Home; we treat all feedback received seriously as this assists with improving the service we offer. The concerns you have raised pertain to missing clothing in particular, undergarments. The Home Manager has shared with her staff team the need to ensure that all our residents clothing is returned to the correct rooms. Staff have also been asked to be vigilant in checking that all residents are wearing the appropriate clothing they require, and our lost property will also be checked for any missing items. Thank you for your kind comments regarding our staff team and food quality, positive comments are always welcome. Please do contact the Home Manager with any concerns you may have so that they can be immediately rectified.

Mom was at Roxburgh for 16 months at the end of her life. She had advanced Alzheimers and was sometimes very difficult and could also be aggressive. I would recommend Roxburgh to anyone. As a family, we felt that our mom received very good care. She was treated with dignity and respect and so was the family.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The staff at Roxburgh House Care Home are so kind and caring. They are pushed to the limit but this is not reflected in their care and kindness towards all the residents, some of which are extremely hard to deal with. They have shown nothing but kindness, compassion and respect to both my nan and my family I am so thankful for everything that they do to assist us at this difficult time.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent and attentive care is always given to my father. His wants and needs are attended to from personal hygiene, appearance, conversation, meals, drinks and general empathy is 100% assured. Great people, wonderful care. 10/10

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

The staff are excellent, caring and compassionate. Having worked in a health and social care environment for a number of years, both as a service provider, lecturer and quality assurance assessor. I have found Roxburgh House to be one of the best experiences I could hope for my mum. The manager and all staff are so helpful and caring. The food is fantastic and mum eats very well, she feels she is on holiday in a hotel.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

The pancake tossing competition was a good laugh and the residents really enjoyed it. It was nan's birthday as well and they made her a lovely cake. Excellent entertainment team.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   4.2 out of 5

Had great fun tossing pancakes with the residents and entertainment team.
Rooms seemed clean and the alcohol gel was readily available. All of the residents appeared to be enjoying the activities.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   4.2 out of 5

My Mother-in-law has been resident at Roxburgh for about 4 months. She has settled well due to the welcoming and caring staff. There is a lively fun atmosphere if the residents want to join in, but plenty of quiet space if needed.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

My mother is being well cared for and has made friends with other residents. She enjoys the outings, Food is good and she seems better physically now than 12 months ago.
The staff are very caring and have made my mom feel at home and content. She likes and enjoys joining in activities and there have been lots of different activities over the last 12 months.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   3.9 out of 5

Staff have been kind and considerate with my mother who is now 93 years of age. Various systems have been put in place to improve her safety following recent falls. One particular carer was instrumental in persuading Mom to move to a ground floor room. The staff are very helpful and supportive at night when Mom is awake and restless. The cooks are also a great asset to the home. There is a pleasant atmosphere at Roxburgh.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   3.7 out of 5

My mother had been in dementia care residence since April 2014. In her stay with Roxburgh House Care Home, she had always been very well looked after and treated with dignity and respect. On October 2nd, Mother's dementia and condition took a turn for the worst and in the following two weeks, until her eventual demise she was exceptionally cared for and my praise for all the staff and management could not be higher.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Excellent as usual.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have lived in the home for 12 years and am very happy. The staff are nice, have been well of late and are very supportive.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

The staff are very kind and helpful.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I have enjoyed every minute, food is very good.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   5 out of 5

I visit my aunt on average 4 or 5 times a year, she is aware of everything and very content and happy. The staff are all very friendly and attentive, food and drinks are in good supply and there is a daily printed choice of menu. All the residents seem happy and well cared for, overall a very good atmosphere.
Plenty of activities and entertainment, she has her hair done every week.

How likely would you be to recommend Roxburgh House Care Home? Likely

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Average Rating:   4 out of 5

When visiting my 86 year old aunt I'm always made very welcome by the friendly staff. I'm quite often offered a drink and a piece of cake. All staff and residents greet each other with Christian names and I always get the impression of a happy, relaxed atmosphere.

How likely would you be to recommend Roxburgh House Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

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Bed Vacancies

Bed Vacancies

posted 16 Apr 2018

Please contact us for information regarding our bed availability

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

more details

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

April 2014

February 2014

Job Vacancies

Staff Profiles

Julie

Julie Jones

Job Title: Home Manager

Joined: 2016

Description:

What does ‘kindness’ mean to you?

“For me, kind care means showing compassion and understanding at all times to our residents, their relatives and my colleagues.”

Julie has gained over 25 years’ experience in providing care and support to older people, to enrich their lives. She is a knowledgeable and experienced leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Having joined Roxburgh House as Home Manager, Julie shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Roxburgh House.

When asked what she enjoys most about her role, Julie remarked: “There’s no better reward or feeling than being able to make a positive difference to someone’s life.”

Away from work, Julie enjoys spending time with her friends and family, including her beloved bearded dragon, Deirdre.

If you would like to find out more information about Roxburgh House, Julie has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Roxburgh House Care Home