Roxburgh House Care Home

Reddal Hill Road, Cradley Heath B64 5JE
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9.5 112 Reviews
  • Roxburgh House Care Home, Cradley Heath
Nestled in the popular outskirts of Cradley Heath in the West Midlands, Roxburgh House Care Home offers personalised residential and residential dementia care to older people.

Community is a fundamental part of life at Roxburgh House. The team understand how important it is to maintain relationships with the wider community and so they regularly organise opportunities for residents to get involved, including events with local schools, charities and businesses in the area.

Inside the home, residents of Roxburgh House benefit from a space that has been carefully designed to offer comfort and a home from home feel. The sitting rooms are a great place to relax as well as spend time with other residents, and the dining rooms offer the perfect spot to enjoy meals prepared by the talented catering team.

Outside, a lovely dementia-friendly decked area with seating and raised flower beds (which is looked after by some of the residents) provides a great spot for entertaining friends and family while the sunny conservatory allows residents to enjoy some sun and views of the garden all year around. Tastefully decorated, this friendly home also offers a range of onsite facilities including a hair salon and quiet room.

The professional care team is led by the experienced and friendly home manager, with the shared goal of providing the kindest care possible to all residents. By getting to know each individual person at Roxburgh House, they take pride in empowering residents to take an active part in life at the home. Whether it be participating in the wellbeing and activities programme or enjoying a slower pace of life, they are committed to helping residents to lead their best lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 44 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1012

These prices are only a guideline, please contact Roxburgh House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Nicola Oldham (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Room Information

  • Single Rooms (44)

Roxburgh House Care Home Reviews (112)

9.5

Roxburgh House Care Home has a Review Score of 9.5 (9.522) out of 10, based on 8 reviews in the last 2 years.
Over all time Roxburgh House Care Home has 112 reviews.

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Date Published
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Reviewer Connection to Roxburgh House Care Home
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Review from Kay H (Niece of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always pleasant, friendly & hardworking. Warm homely feel, good food, clean and tidy.
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Review from F L (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is clearly loved, well looked after and happy.
All of the carers know about her particular likes and dislikes because they all interact with her regularly and pass things on through good communication.
I like visiting very much because it's a warm and friendly home - and the food's great too.
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Review from L R (Daughter of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful care home. Our whole experience from start to finish has been nothing but positive. All the staff are very good and in particular the care staff who treat our loved ones with empathy, dignity and respect. The food and choices are excellent, the interaction of staff with residents
and the organised activities are fantastic. My mother thoroughly enjoyed her stay here and was sad to leave. I cannot speak highly enough of this home and would recommend it to anyone looking for a home either for themselves or a loved one.
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Review from Margaret D (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle and I viewed this home back in early July we were both greeted with friendly staff and the offer of a drink. We chose Roxburgh House, but Mom was unable to come. So I bought her a week later. Then Mom moved in on 16/07/2025.
I cannot praise the home enough. My mom is settled well and has
made friends quite quickly. Not only do all the staff care for my mom, they are also very supportive to myself. I know my mom is in safe hands, which helps me accept the discission my mom made.
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Review from Brenda P (Daughter of Resident) published on 12 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident since November 2023. In that time I've seen her treated with nothing but kindness and love, she has Alzheimer's, a horrible condition and one that I was unprepared for. Roxburgh has held my hand and helped me cope with everything. Mum is happy and settled, calm and well cared
for. The food is always nutritious and delicious. I cannot praise Roxburgh enough.
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Review from Sarah L (Daughter of Resident) published on 25 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Roxburgh for 2 and a half years. I cannot recommend them highly enough. Mum has been so happy at Roxburgh. The staff and outstanding manager provide excellent care for her. They are always letting me know how she is if I call, everyone know are and can update me straight
away. I love that Mum is encouraged to join in all activities and I am really happy with how cared for Mum is.
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Review from Chery D (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic! The staff are so friendly and helpful. I couldn't wish for my mother a better home. They have good food and excellent entertainment. Every need is met!
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Review from M C (Wife of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband (resident) passed away at Roxburgh and all the staff have been wonderful. Having phoned in a couple of times since his passing, they have been so welcoming and friendly. He was only there four months, but we as a family have been so pleased with his stay there and have heard so many very
good comments from outsiders about Roxburgh at Cradley Heath.
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Review from Diane C (Sister of Resident) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with everybody who treats my brother. The staff are very helpful and are always happy and jolly; this makes me happy when I leave him. Everything is perfect, which is great.
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Review from B B (Daughter-in-law of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Roxburgh House since January. She has settled in really well with the help of the lovely staff. She has made friends with some of the other residents. The staff are really helpful and friendly. I am very happy with the care given to my mother-in-law, all the family feel
the same.
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Review from R W (Son of Resident) published on 20 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Roxburg House are incredible with mom. They are all lovely with her and nothing is too much trouble for them. Thank you all.
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Review from Craig N (Son-in-law of Resident) published on 1 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since moving into Roxburgh House Care Home my father-in-law has come on leaps and bounds and is thriving. He is happy, well and settled. He joins in with the activities which he has not done for years living on his own he declined both mentally and physically and now in a community setting he is improving.
The staff have been so welcoming and always greet you at each visit. Most importantly, as a family, we feel he is safe.
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Review from Alan E (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving palliative care. The staff are always polite, kind and considerate. The care my mother receives is respectful and dignified.
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Review from Helen H (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank Roxburgh House Care Home enough for their help and support. My mum has been welcomed into there home and the care they have provided so far is up and beyond. All staff are polite and friendly and go out of their way to help you.
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Review from Julie H (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom has been at Roxburgh for 4 years.
The care is second to none, the staff are always lovely. They make me feel very welcome each time I visit. Mom loves the entertainment, especially when the singers come in. Well done Roxburgh.
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Review from M D (Daughter-in-law of Resident) published on 5 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in Roxburgh House Care Home now for around three months we saw him yesterday 09/12/22 and each time we see him he's changing for the better. He looks healthy, and well cared for and the staff and management are all excellent. He has now gained weight and he is so happy always smiling and
telling us how happy he is now.
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Review from J H (Son of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner and I cannot stress enough how absolutely brilliant this home is. Dad moved from a care home in Leicester where he was brutally attached by a former resident. The neglect was terrible and we got him moved near to us in Cradley Heath. The Manager and her team made the move stress free. Such
kind people, the staff are amazing, and we are so happy.
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Review from Christine W (Friend of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff can't do enough for you. Love to visit now we can. My friend loves it, I feel better knowing she is being looked after.
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Review from Sarah F (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my mother, she is washed/clean clothes, hair brushed nice, and the staff make me and my father so welcome. We have coffee in the bistro and feel comfortable.
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Review from Richard T (Brother of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved in on 1/3/22 and has settled in very quickly. He chats to all the residents and staff and is very relaxed.
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Current Review Score: 9.5 (9.522)

Overview of Review Score

The Review Score of 9.5 (9.522) out of 10 for Roxburgh House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.813 for Roxburgh House Care Home is calculated as follows: ( (80 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 96 Ratings = 4.813
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.709 Points relating to the number of positive Reviews for Roxburgh House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Roxburgh House Care Home

What types of Care is Roxburgh House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Roxburgh House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Roxburgh House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Roxburgh House Care Home to the centre of Cradley Heath?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Roxburgh House Care Home to verify any information. View our terms and conditions. Roxburgh House Care Home has an Enhanced Service - more info.