The Shrubbery

33 Wood Green Road, Wednesbury WS10 9QL

Owner: Winchester Care Ltd

Person in charge: Wendy Francis (Registered Manager)

Local Authority / Social Services: Sandwell Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Younger Adults

Specialist Care Categories: Alzheimer's

Single Rooms: 22

Shared Rooms: 3

Weekly Charges Guide: Personal Care Single up to £313 , Personal Care Shared (per person) up to £313 (These prices are only a guideline, please contact The Shrubbery to find out the exact price for your requirements.)

Facilities & Services: Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on The Shrubbery: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 The Shrubbery has a Review Score of 8.3 (8.346)

The Review Score of 8.3 (maximum of 10) for The Shrubbery is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for The Shrubbery in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.739 for The Shrubbery is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.607 Points relating to the number of positive Reviews for The Shrubbery is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.6 Target = 0.357

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Shrubbery?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Shrubbery

  • Daughter of Resident/Service User
    1
  • Son-in-law of Resident/Service User
    1

Mum has been in The Shrubbery for 4 years and has always received excellent care. The CQC report recently published may mean that people think twice about trusting the care of their loved one to the home but the majority of negative comments referred to the procedures and paperwork and not to the actual care provided. Mum has deteriorated over the years and now is mainly confined to bed which causes more work for the staff but they are always there to help her with a friendly comment treating her respectfully and with dignity. They are also helpful with my dad who visits her every day and is prepared to go the extra mile to ensure he is also ok, keeping him informed of mum's care and generally making him feel welcome. Obviously, I would like the home to meet the required standards but I am happy that my mum is the priority and her personal needs are met on a daily basis.

How likely would you be to recommend The Shrubbery? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I have been involved with 2 relatives who are or have been, residents here for a period of time.

I can only say that during this time the care received and the care given has been immaculate. Kindness, consideration, respect and empathy from all members of the care team involved in this establishment. That goes from the handyman right up to the management and owners. Every person we have had the pleasure to meet has been truly caring. Every member of staff has been respectful at all times.

The care home itself has been clean, tidy, organised and welcoming. The caring people who enable this care home to function go above and beyond whatever their job title says of them. Nothing is too much trouble, anything can be achieved, they apply a holistic approach through their application of care, "we are all here to care and that is what we will do".

It is wonderful to have met so many caring people working together, to provide and deliver what they advertise. Long may it continue.

How likely would you be to recommend The Shrubbery? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for The Shrubbery

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    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

There are currently no awards/recognitions posted yet for The Shrubbery

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at The Shrubbery