Rayner House Care

3-5 Damson Parkway, Solihull B91 2PP
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8.5 20 Reviews
  • Rayner House Care, Solihull
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Care Provided by Rayner House Care

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1010 – £1190
  • Self-Funded Residential Dementia Care: £1010 – £1190
  • RESPITE Self-Funded Residential Care: £1070 – £1250
  • RESPITE Self-Funded Residential Dementia Care: £1070 – £1250

4 different room sizes with variations on ensuite facilities determines weekly fees.

These prices are only a guideline, please contact Rayner House Care to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Rayner House and Yew Trees Ltd

Person in Charge

  • Susan Taylor (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1981
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (12)

Parking

  • Free onsite parking.

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Rayner House Care Reviews (20)

8.5

Rayner House Care has a Review Score of 8.5 (8.546) out of 10, based on 6 reviews in the last 2 years.
Over all time Rayner House Care has 20 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rayner House Care
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Total of 20, showing 1-20
Review from Barbara G (Resident) published on 8 September 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am a resident in the independent living part of this care home and have lived here for just over two years. I thoroughly enjoy living here and find the staff and carers extremely helpful and caring. Nothing is too much trouble regardless of which member of staff is approached. They are ALL very
friendly, kind and approachable. The tenants here all get along very well too.
The home itself if kept very clean and tidy - both inside and out.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much Barbara for your lovely review of Rayner House & Yew Trees.We are so glad that you are so happy in Yew Trees and we really appreciate all you do and your contribution in making Yew…read more
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Review from Anne T (Daughter-in-law of Resident) published on 19 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Raynor House seems great so far. Our family member has only just started living there and seems to have settled in well. Staff are very kind, caring and attentive. We enjoyed a very nice afternoon at a summer BBQ event today. Nice food and a wonderful singer entertained guests and residents alike with
uplifting classics from the 50s and 60s. Staff worked hard, making sure everyone was well looked after.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much for taking the time to leave us such a lovely review. We are very appreciative of your kind comments regarding the staff. They really do make a huge effort at these events to ensure…read more
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Review from S H (Daughter of Resident) published on 29 July 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
This home has extremely poor management. If you are able to care generally for yourself fine, but if you need help it's uncoordinated and the standard lacks consistency. Worse they hide or send emails rather than speak to family. Even when my Mom was in hospital for three weeks dying, we had only
one telephone call from a care worker none from Management despite requests. When we cleared her room out carers and a receptionist came to give their condolences - Management could not make the time or the effort to talk to us. Management hides away even when you make a complaint there is no consistency or attempt to make personal contact. As a family you are continually reminding them of things that need to be done. They did not understand that my Mum at 99 had extremely poor vision and memory. Some care and reception staff were lovely, caring, and helpful but overall management does not seem to have control or joined up systems. Mom was there for 4 years it went from good to poor.
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Review from Helen O (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at Rayner House almost three months ago and was immediately made to feel very welcome and cared for, with all the staff making a real effort to ensure he was comfortable in his new surroundings. He speaks highly of the food and of the attention he receives from the carers as they run
his daily routine with him. As his family, we are reassured that he's safe, being well looked after, and in our daily visits we see the degree of care and kindness shown to my father and the other residents. Having seen other care homes previously when visiting other family members, Rayner House is way above them in many ways, from its facilities, care, and most importantly, in its 'look and feel'. Very well done to all who work there.
Reply from Anita Bassett, Business Manager at Rayner House Care
What a lovely review to receive. We really appreciate you taking the time out to do this and we are so happy to hear that both yourself and your relative here are happy to be here. Our staff all work…read more
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Review from A C (Daughter of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment you walk through the door, you are met by very helpful friendly staff. The staff and carers are all very approachable and take time to chat with residents and visitors. The food is of very good quality with ample portions and a varied menu. The home is always clean and you regularly
see the housekeeping staff around. The hairdresser visits every week and there is a weekly activity schedule. Extremely happy with the service provided.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you for your lovely review. We really appreciate you taking the time to do that.
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Review from A W (Sister of Resident) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Raynor House Care Home. The staff are just lovely, they are very caring and professional. It is very clean, the food is really good and the chef will always provide any special requests. There are plenty of activities for those who want to take part. The care provided is
top quality. And one of the cheapest in Solihull, it is situated in a really lovely area of Solihull. My relative has been there for nearly 2 years now and i really wouldn't like her to be anywhere else.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much for your kind words, we really appreciate them.
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Review from M K (Daughter of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident since last year. She has experienced some real health challenges during this time including several stays in Hospital. The carers at Rayner House Care have always looked after my mother's needs with care and respect. As a family it is very reassuring for us to know that
she is being cared for but most importantly to hear my Mother say that she cannot praise the carers highly enough, she says they will do anything for you. The staff are very professional and friendly whenever we visit.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much for your wonderful review. We very much appreciate it.
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Review from Duncan W (Son of Resident) published on 7 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love and attention my mum gets is outstanding, there never appears to be any rush to do things quickly at the expense of the right care at the right time. Crucially whilst I am away with work most days I feel reassured that she is in great hands. A big tick for not for profit organisations
running care facilities.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much for your vote of confidence. We really appreciate it.
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Review from M T (Son of Resident) published on 12 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home gave my dad excellent care from the day he went there until the last day of his life. They are most professional and were always pleasant and encouraging towards him. I would certainly recommend the home to anyone. An exceptional, kind and caring home.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you for your lovely review - we very much appreciate it.
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Review from Christine R (Wife of Resident) published on 9 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home gave my husband exceptional care. Nothing concerning him was too much trouble for the staff. The carers were kind, caring and always happy he was kept very clean and was changed every day. The care at the end of his life was excellent and they also looked after my son and myself. I would
recommend this home to anyone. I cannot speak highly enough of all the staff there.
Reply from Anita Bassett, Business Manager at Rayner House Care
Thank you so much for your kind words. It was our privilege.
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Review from Adam L (Grandson of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Couldn't say anything more positive about Rayner House - absolutely faultless in their culture that is instilled in everyone from the care home manager all the way down to the catering staff and the cleaners. The carers really and truly do care and that's the number one worry that we had when making
the difficult decision to send both of our grandparents to Rayner House. They have looked after our grandparents for nearly a decade in total and treated them with the utmost dignity and faultlessly to the inevitable end.
The facility is not the newest but that did not detract from the standard of the food or the quality of the care. Wouldn't hesitate to recommend them to anyone considering care facilities in Solihull or the wider area. Fantastic through and through.
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Review from Susan O (Daughter of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom has been at Rayner House for over three years now as she had become unable to look after herself at home. When she arrived there from hospital she was unwell, lonely, unhappy and had lost all sense of purpose. The staff at Rayner House were friendly, approachable and understanding, I knew straight
away that Mom was in the right place. She settled very quickly and soon became much happier, enjoyed better health and clearly felt secure and more confident. Over time it was lovely to see how much she enjoyed being there and how she had developed some lovely relationships not only with other residents but with staff too! Mom has simply thrived there and I cannot speak highly enough of the manager and her team.
Mom has recently returned to Rayner House after being hospitalised and her needs have now significantly changed. The staff have welcomed her back and shown her the utmost care and consideration and a positive approach to her recovery.
I highly recommend Rayner House.
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Review from Christine C (Daughter of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum moved to Rayner House just over two years ago. After a fall at home, she decided to try Rayner House on a respite basis. She really settled in well and after some thought, mum decided to move in permanently knowing she was safer living with 24-hour care. The staff have all helped mum feel at home
as well as promote as much independent living as is safe. There are activities to join in at the Day centre if residents so wish. Mum says “I couldn’t be anywhere better, the staff are marvellous to me”. The rooms are very clean with ensuite facilities and there is a lovely private garden to sit in. Staff are very professional and approachable at all times. They are to be commended during the pandemic for keeping their own and residents' spirits up and for protecting all residents against Covid. I would highly recommend Rayner House.
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Review from Neil L (Grandson of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has lived at Raynor House for over 5 years and has always been treated incredibly well. Staff are helpful, friendly and the care provided and decisions made by management throughout the global pandemic has always been spot on. I commend the staff for a brilliant attitude, and would wholeheartedly
recommend Raynor House.
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Review from Tina D (Daughter of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In these difficult times, I have always found the staff most helpful and caring. And most of all, the fact that a year on from the start of the pandemic, they have kept all of their residents safe, without a single case of Covid-19! Exceptional! Well done to everybody.
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Review from Chris N (Son of Resident) published on 15 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum (95 years old) had lived in Yew Trees for a few years, unfortunately, after a fall while shopping she became unable to look after herself properly. After a spell in hospital and three weeks in another respite home, arranged by the hospital, she was transferred to Rayner House (the first week of
lockdown). I was unsure how she would react to her feeling confined as she has always been very independent, however, I should not have worried as she has been looked after very well. The staff have taken care of her and she is now happier than I have known her to be for some time. I cannot praise the staff enough for their care and patience with Mum.
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Review from Helen P (Daughter of Resident) published on 17 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has dementia. He attends the day centre twice a week, which he loves, the team are all fabulous so patient, engaging, caring and fun. Dad had a week respite at Rayner House and they were fantastic. So caring and professional. They supported dad and the family. Dad settled well and was very well
cared for. They took dad into the day centre every day for continuity. I can’t thank the staff at both centres for their support and excellent service.
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Review from Cheryl W (Daughter of Resident) published on 18 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has lived at Rayner House for almost 12 months, the staff are very caring and supportive, they listen and respond to concerns and requests. The home is welcoming, clean and comfortable and has a wide range of activities available and a lovely garden. I would not hesitate to recommend Rayner
House.
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Review from John B (Son of Resident) published on 22 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was admitted directly from hospital in the knowledge that she was no longer capable of living alone at home, even with a daily care package. After a few days, the staff had increased her confidence, her health improved and she quickly settled into the comfortable and safe environment, participating
in several of the activities. Within 18 months, there has been very little change of staff. The Trust Manager is to be commended. I have no hesitation in recommending Rayner House and it has been a great comfort to know that my mother is so well cared for.
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Review from Carole F (Wife of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was admitted from the hospital for respite care. He was dehumanised, sad and confused after that 10 days underfunded hospital experience and within a day or so at Rayner House with their care and encouragement he was unbelievably improved. He was up, washed and actually dressed from the beginning
(but not cruelly and abruptly at 5.30am) and helped down to breakfast and lunch with some other male residents who told him off if he didn't eat! The facilities were homely and safe and the staff on every level were fun but firm and like family. They all gave him just the right level of care, whilst sometimes standing back to give him confidence. Home after a week with a new lease of life and completely independent. Thank you to the Trust Manager and her team. I have no hesitation in recommending you and hope you will take up my offer to volunteer when you need help in return!
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Current Review Score: 8.5 (8.546)

Overview of Review Score

The Review Score of 8.5 (8.546) out of 10 for Rayner House Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.465 for Rayner House Care is calculated as follows: ( (51 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 71 Ratings = 4.465
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.081 Points relating to the number of positive Reviews for Rayner House Care is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6. 5 Positive Reviews ÷ 8.6 = 0.581
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Rayner House Care

What types of Care is Rayner House Care registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rayner House Care have?

There are 43 Single Rooms.

What are the Facilities & Services at Rayner House Care?

Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rayner House Care to the centre of Solihull?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rayner House Care to verify any information. View our terms and conditions. Rayner House Care has an Basic Service - more info.