The Croft

This care home is still one of the best available in the area and the staff and associates still provide a service second to none. I do not have any worries regarding my mother's care or well being.

My Grandma has lived at The Croft for just over a year and from the very beginning the care has been of a very high standard. I visit care homes as part of my job and The Croft is one of the best I have seen. It is always clean and well presented and the TV isn't always on. The staff are friendly and clearly respect and care for the residents. They worked hard to help my Grandma settle and they are also very supportive of my Mum which means a lot. The manager has taken the time to get to know my Grandma and makes sure the care she receives not only meets her needs but also her preferences. She has dealt with any issues and concerns promptly and effectively.

The Croft provides my 92-year-old mother with a safe, caring environment which she finds very agreeable. Despite her care needs, she considers the help she gets helps her continue to feel at home and amongst friendly, helpful staff. She often says The Croft is the next best place to live after her old home.

As you can see from the ratings below I am generally happy with the care my mother is receiving, however, I am concerned by the recent high turnover of staff. Retention at the home has previously been good and a bonus to ensuring a consistent standard of care and service to the residents. Only time will tell if the staff changes will have a positive or negative impact.

I find the care home very inviting, the staff are very efficient and caring to residents and family.

My mother is looked after extremely well and it is a huge relief to my family that she is being cared for so well. She has Alzheimer's disease and I cared for her at home for three years until her disease progressed to the stage where it was not possible to care for her at home properly any longer. The Croft is a beautiful home, tastefully decorated and kept immaculate, with extra touches such as proper table napkins and flowers on the dining room tables which reinforce the home away from home atmosphere. It reduces my sadness to visit my mother in such lovely surroundings. The staff are exceptional. They are always polite and helpful, professional and caring. The Manager deserves a special mention. She is kind, efficient and professional and always finds time to chat and advise if asked.

My mother has lived at The Croft for six years, she is now nearly 97, initially she was mentally alert and joined in activities, unfortunately she now has dementia and is unwilling to participate in much. Throughout and to date her care has been exemplary she is treated with dignity and kindness and I happy living there. The home is clean and welcoming, fresh flowers and pleasing décor, several communal rooms, lounge, library and inglenook, with a lovely garden with seats a summer house and gazebo visitors are welcome at any time.

The home, its very good, excellent. Food is good, hot and tasty. I'm allowed to have my own personal belongings which makes it homely for me. The gardens are colourful and pleasant but the pool has been neglected. To stop me getting bored I read, listen to music. Activities are very good inside the home and I really enjoy going out visiting places every week with the staff. The care staff are good to me, caring and compassionate. When I press my call button they come fairly quickly.