
I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


I can see why the CQC report awarded The Croft an outstanding rating. First class all roundJon J(Son of Resident/Service User)

The standard of care and attention to detail is outstandingH J(Son of Resident/Service User)


The Croft is a CQC-rated ‘Outstanding’ (March 2020) care home in Wolverhampton that provides round-the-clock residential care for older people, through dedicated staff who understand how worrying it can be to ensure your loved one is well taken care of.
As soon as they arrive, your loved one will become part of the family and a member of the friendly group of residents that staff care for.
They will receive constant care...
Care Provided by The Croft
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Croft for full pricing details and T&Cs.
Contact The Croft to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Croft Residential Ltd
- Private Owned
Person in charge
- Tracey Pearson (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2026
- Number of floors: 2
Room Information
- Single Rooms (24)
Visiting
- everybody is welcome - please consider protected mealtimes-between 12-2 and 5-6;30
Parking
- Onsite Parking
The Croft Reviews (84)
The Croft has a Review Score of 9.7 (9.667) out of 10, based on 31 reviews in the last 2 years.
Over all time The Croft has 84 reviews.
I find the care home very inviting, the staff are very efficient and caring to residents and family.
My mother is looked after extremely well and it is a huge relief to my family that she is being cared for so well. She has Alzheimer's disease and I cared for her at home for three years until her disease progressed to the stage where it was not possible to care for her at home properly any longer. The Croft is a beautiful home, tastefully decorated and kept immaculate, with extra touches such as proper table napkins and flowers on the dining room tables which reinforce the home away from home atmosphere. It reduces my sadness to visit my mother in such lovely surroundings. The staff are exceptional. They are always polite and helpful, professional and caring. The Manager deserves a special mention. She is kind, efficient and professional and always finds time to chat and advise if asked.
My mother has lived at The Croft for six years, she is now nearly 97, initially she was mentally alert and joined in activities, unfortunately she now has dementia and is unwilling to participate in much. Throughout and to date her care has been exemplary she is treated with dignity and kindness and I happy living there. The home is clean and welcoming, fresh flowers and pleasing décor, several communal rooms, lounge, library and inglenook, with a lovely garden with seats a summer house and gazebo visitors are welcome at any time.
The home, its very good, excellent. Food is good, hot and tasty. I'm allowed to have my own personal belongings which makes it homely for me. The gardens are colourful and pleasant but the pool has been neglected. To stop me getting bored I read, listen to music. Activities are very good inside the home and I really enjoy going out visiting places every week with the staff. The care staff are good to me, caring and compassionate. When I press my call button they come fairly quickly.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 March 2020Outstanding
- CaringOutstanding
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Feb 2026
A former Shropshire teacher has celebrated her 105th birthday by meeting two alpacas who visited her at her care home. Annie Allen celebrated the milestone with a party with family...
- 07 Feb 2026
An organist, who fulfilled his dream of performing for dancers at a town hall at the age of 99, has celebrated his 100th birthday. Bill Bickley is a resident at...
There are no upcoming events for The Croft.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Croft.
Accreditations
There are no accreditations posted yet for The Croft.
Meet the Team (0)
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