Coton Grange

Stockwell End, Tettenhall, Wolverhampton WV6 9PH

Coton Grange is a newly refurbished care home that has undergone recent modernisation to ensure all accommodation is specially equipped to meet the needs of the home’s residents. Each bedroom that has en-suite facilities include adapted facilities to maintain the safety of residents at all times.

Everyday engaging activities are organised by the dedicated activities coordinator, which include seasonal entertainment and traditional activities such as a walk to the local pub or visiting an art gallery.

The home provides a varied diet which is nutritional and healthy. The individual dietary needs of each resident are always taken into consideration.

A large garden provides an outdoor space where residents can relax and many rooms have good views of the Staffordshire Golf Club.

Group: Coton Care Ltd

Person in charge: Bal Kular (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Visual Impairment

Admission Information: Ages from 65 to 100.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Hindi, Panjabi, Punjabi, Urdu

Single Rooms: 26

Rooms with ensuite WC: 25

Weekly Charges Guide: Personal Care Single £405 – £700 (These prices are only a guideline, please contact Coton Grange to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Big car park present

Latest Care Quality Commission* Report on Coton Grange: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Coton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 31 Reviews over all time. This Average Rating is also the rating value for Coton Grange in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 17 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.59 for Coton Grange is calculated as follows: ( (237 Excellents x 5) + (117 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 371 Ratings = 4.59

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Coton Grange is based on 17 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 17 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Coton Grange has a Review Score of 9.6 (9.590) from 31 Reviews


Average Ratings

  • Excellent
    20
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coton Grange?

  • Extremely LIKELY
    23
  • Likely
    8
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coton Grange

  • Son of Resident/Service User
    6
  • Daughter of Resident/Service User
    5
  • Resident / Service User
    5
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

I was looked after very well all the nurses were very caring there was nothing too much for them to do for me.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.8 out of 5

Everything excellent. No adverse comment.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

The managers are polite, considerate, understanding and very knowledgeable about dementia care. From my first phone conversation with them I have felt reassured that Coton Grange is the right home for my mum.
The managers and staff create a happy atmosphere. Senior staff turnover is extremely low which I find very encouraging. Pleased to know all the staff receive training in dementia care and have updates.
All the staff are non-judgemental. I visit at random times and have never seen anything which concerns me. The kitchen and laundry staff are always very friendly and know the residents.
Activities and entertainment are good and appropriate for residents. I would have no hesitation in recommending Coton Grange.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Having visited many other care homes we made an unannounced visit to Coton Grange to view.
From the outset, we were impressed by the enthusiasm of the staff members and the overall operation of the facility. Fifteen months later we are still impressed by the dedication of all members of staff, residents are warm, clean and well looked after. Pastoral care is excellent all involved have hands-on can do attitude. Any concerns are well resolved immediately highly recommended.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

My relative has been with Coton Grange for the past 4 years while he has been there. He has been treated with dignity and respect and is opinions are asked at all times.
The meals are very good and the cleanliness of the home is good and is tastefully furnished throughout. The security aspect is good and if there are any issues with my relative I am kept informed at all times. The home is a very large lounge/dining area to have meals together and socialise it also as a very large garden area and patio residents can relax in the summer months. I would not hesitate to recommend this care home to anyone.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.1 out of 5

The manager of this home is extremely caring and always ready to talk to me about my Aunt. All the staff are helpful, patient and caring to all the residents who all look clean and well cared for. The lounge is clean.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Staff very friendly, helpful and caring. I have a comfortable, quiet room overlooking golf course. Activities are arranged regularly and I can join in if I want to. Staff approachable and listen to my requests.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   3.8 out of 5

Although we only keep in phone contact weekly and visit monthly, we have found the staff very helpful, keeping us informed even if our relative only has a cold. They were extremely good when my relative had a short spell in hospital.
A friendly and welcoming place.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.4 out of 5

Bal Kular, Director at Coton Grange responded to this review on 29 Dec 2017:

Many thanks for the review. Although it is very positive, we would ask you to view the activity agenda upon your next visit. As you only visit once a month and we don't have an email for your family, we are unable to send you pictures of events that take place. Kind regards.

I believe my mother is receiving the best care she can during what is a difficult period in her life.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.7 out of 5

Bal Kular, Director at Coton Grange responded to this review on 14 Dec 2017:

Many thanks for the positive review, very much helps us understand and improve our service. We shall try to adjust activities to suit your mum better.

My visit today has been a good experience. The staff are always cheerful and constantly looking to the needs of the residents. We are always kept in the loop with health issues and any problems are dealt with straight away. There is always activities for residents to do and they are encouraged to join in.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

The staff are very caring and patient and are clearly well trained in dealing with people with dementia. They interact with residents on a personal level and my father enjoys a laugh and a joke with them. This creates a calm and happy atmosphere.

The home is extremely attentive to my father's physical and health needs and takes prompt action to keep him as well and comfortable as possible.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.9 out of 5

My husband had a friendly and welcoming arrival, was listened to. A well-organised care plan was put into place and seemed well at home.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

Excellent accommodation. Excellent staff.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

I am so truly thankful that this wonderful home was suggested to me when the time came that mum needed more care than would have been possible in her own home. It's such a warm, cosy friendly place that it does indeed seem like a home from home.

Mum has benefitted so much from the wonderful care that she receives and has settled in so well. Management is excellent, nothing is too much trouble, Professional yet personal, I feel that I am one of the family too, the way I am treated I cannot recommend this lovely home enough.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

Everything is very satisfactory. Attendants, meals, accommodation, friendliness of all the staff, cleaners, launderers, meal ladies etc.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.6 out of 5

Bal Kular, Director at Coton Grange responded to this review on 18 Sep 2017:

We are sorry to see a poor next to activities. We shall make sure this resident is consulted and activities are more suited for them. Key worker will be arranging to meet.

Very clean home. Caring staff. Made my wife feel safe, warm and cared for.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.7 out of 5

I am delighted with the care mum receives. Staff take time to talk to her regularly even whilst she is in her room. I took a while to decide which home I wanted for her and I chose well.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.8 out of 5

I am very happy with my mother's care. The carers are very caring and reassuring when my mother is confused. The management team are always ready to listen and resolve any issues. The home is very clean. We are happy with my mother's care and safety. Her GP at the home is very good at visiting if any issues arise.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.4 out of 5

My mother who is 87 years of age, was admitted to Coton Grange after the death of my father. My mother has spent over 150 days at Coton Grange. From the very onset of having dealt with the owners and care staff, I knew that this care home was going to give my mother, who has vascular dementia, an excellent level of care. The care and understanding that was shown to me by all the staff in what was a very difficult time when mom was first admitted was exemplary. Regards the care that mother received while at Coton Grange, I can say that knowing my mother she was cared for at a very high level as she has such good connection with all the care staff and them with her. It brought such joy and understanding to her that I will be thankful forever. She always smiled to the care staff who in turn smiled and talked to her, it gives me such comfort to know that my mother was well cared for and loved so much by the staff. Te care home is clean, very well managed and I would have no hesitation in recommending this care home.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.5 out of 5

The overall care is excellent but can be a little pricey sometimes. The staff are very good, friendly and helpful.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.8 out of 5

My father was a resident at the home for some 14 months, following a short period of loss of mobility at home, which meant we were no longer able to enable his independence in his own home.
He has just turned 90 and had been used to travelling around the West Midlands alone on his bus pass up to the age of 88.
When he lost his mobility, it began a gradual decline, and various medical conditions and Dementia developed.
I felt that Coton Grange offered him the care and support that he required, in a homely environment, which wasn't always easy given that he was unhappy with his personal predicament..poor health, no mobility, reduced independence, and a touch of dementia.
Despite this, the staff were always positive, friendly and helpful.
Unfortunately, he died in early February, but he..like me...would like to thank all staff for their care and kindness...thank you.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4 out of 5

My Mother-in-Law has settled into the home much better than we expected, probably due to the lovely staff. If the family had any issues they are were dealt with quickly. She has not once spoken to us about wanting to go back home which is also a positive sign on our part that she is happy there.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.3 out of 5

I am very happy here. Everything is great.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.9 out of 5

Coton Grange has a lovely 'homely' feel. The staff are all friendly and treat the residents with dignity and respect. My mother came here after a fall and was not able to live independently anymore, but has settled in well to Coton Grange. She is content and happy to be here. As a family, we are pleased that our mom is being looked after so well in a safe environment.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   5 out of 5

Coton Grange is a warm and welcoming care home who looked after my mother for nearly 4 years. During that time the staff at the home cared for my mum with kindness and respect under sometimes very difficult circumstances due to her Alzheimer's. They have an excellent senior management team and because the owners have a hands-on approach they get to know all the residents personally. The management team are very approachable and are always willing to listen to and discuss any issues that may arise. The staff have the best interests of the residences at heart and are open to new ideas or suggestions from the families on how to cope with their loved ones. During the last week of my mum's life, the support from the staff was overwhelming and l could not fault the care or support they offered us as a family during such an emotional time.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.8 out of 5

My father is still in process of settling into the home so still a few things to be sorted.
The welcome to my father to enable him to feel settled was excellent from the staff.
The staff always try their best to solve any issues.
The staff are very caring and interact with residents very well. Peaceful location and surroundings.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.2 out of 5

My aunt has settled into Coton Grange very well and describes it as a "good place". She says all the carers are very kind and caring and nothing is too much trouble. We have seen this ourselves when visiting and are welcomed when we do visit. The only comment she makes is that the meals could be more varied.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.7 out of 5

I like my privacy. I like to read the newspaper or read in my bedroom. However, the staff will still check on me and bring me a lovely cup of tea. I have only been here for a month but in that period of time the staff are very attentive and the food is beautiful. The carers always assure I have a shave and that I look representable. They always give me my dignity in any personal care.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4.5 out of 5

There was always a welcoming smile on arrival and we were always treated in a friendly manner. The staff had infinite patience and cared for their patients as individuals. The home itself is situated in a countrified spot and is surrounded with lawns and flower beds.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.3 out of 5

This was the second home my relative had stayed within the course of a year so it was important to us that the move would not cause unnecessary upset. The staff made them feel very welcome when they arrived and made the transition of moving to new surroundings as stress free as possible. The staff were always on hand to answer any questions and concerns and they also informed me of any incidents straight away. They were always clean and dentist, eye, chiropodist and hairdressing were always available which I was very pleased about as it avoided taking them out to appointments in view of mobility issues. My relative was very happy there and was always content, clean and was always praising the food choices available. When medical issues arose they were dealt with promptly by getting the GP involved and the District Nurses were involved straight away. I was very happy with the care received.

How likely would you be to recommend Coton Grange? Likely

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Average Rating:   4.6 out of 5

My relative has lived at Coton Grange for several months. He was made to feel very welcome. He settled very quickly and he said he likes living there. He lived in another care home previously but was very unsettled. I don't live locally so only visit the home every few weeks. I telephone regularly and staff are always able to give me a full update. I visited recently for my grandad's birthday and was very pleased with his care. He has been quite poorly lately but staff have ensured he receives good care and support. I have no concerns about the home, the staff are very caring and kind.

How likely would you be to recommend Coton Grange? Extremely Likely

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Average Rating:   4 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2016

Top 20 Small Care Home Groups 2016

Recipient: Coton Care Ltd

Date: Monday 15 Feb 2016

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Coton Grange