Coton House, Wolverhampton, West Midlands
Coton House, Wolverhampton, West Midlands
Coton House, Wolverhampton, West Midlands

Coton House provides a warm and homely environment to ensure residents are helped to feel as comfortable as possible at the home. Every room has a voice intercom to allow carers to help residents at any time.

Care assistants are available to provides a range of care services for residents around the clock, with a team of dedicated carers working at the home every day.

There is a range of relaxing communal spaces within the home to spend time in and an outside area is well maintained by gardeners so residents can get outdoors during the warmer months.

Each day a range of freshly prepared meals are served and the preferences and tastes of residents are always taken into consideration.

Group: Coton Care Ltd

Person in charge: Inderjit Kular (Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Speech Impairment

Admission Information: Ages from 65 to 100.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, Panjabi, Punjabi

Single Rooms: 29

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £410 – £700 (These prices are only a guideline, please contact Coton House to find out the exact price for your requirements.) (These prices are only a guideline, please contact Coton House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Coton House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 15 Nov 2017

single en suite room

Reviews

9.7 Coton House has a Review Score of 9.7 (9.660)

The Review Score of 9.7 (maximum of 10) for Coton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Coton House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.66 for Coton House is calculated as follows: ( (151 Excellents x 5) + (55 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 215 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Coton House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 13 Reviews ÷ 5.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coton House?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coton House

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Wife of Resident/Service User
    2
  • Father of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

Coton House is a well run, caring residential home. Staff have very good knowledge and understanding of how to provide good quality care to their residents. The home has a very nice homely feel where the residents do all feel as they are part of one big family. Management are very approachable and sort out any queries very efficiently.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom has been here for just over 3 years. She is very well cared for and looked after. The staff and management are in regular contact with me about her general health and well-being. She enjoys a good diet and fares how much better than when she was living with an extensive care package in her own home.

She enjoys the activities and entertainments that are provided and is always encouraged to join in. Any special arrangement that we ask for (for instance, for her upcoming birthday party) are readily accommodated and the whole establishment has the feel of a genuine home, not simply a facility!

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Overall - pleasant and caring. Ongoing issues with laundry being washed with mixed colours. Information sometimes appears to be slow in passing to new members of staff regarding care requirements.
Staff are always polite and willing to listen even when very busy and try to sort any concerns promptly.
Residents appear happy and comfortable during visiting hours.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Bal Kular, Director at Coton House responded to this review on 09 Oct 2017:

Thank you very much for this feedback and bringing it to our attention regarding the laundry concerns. As per our meeting on 29th September we discussed the laundry concerns you had raised and we explained some of the complications regarding your loved one's needs and we hope to work with the laundry staff to ensure an effective outcome is always met going forward.

When I first came here from the hospital I found it quite terrifying because I've never been in a care home before. Since I've been here, I found that I had no reason to worry or be scared because all the staff made me feel that I was always going to be safe and okay. I am sure that's everyone in the home will always be there for me when I need them, whenever I've got an issue or problem. I know that I can turn to the senior or management and they always help. I feel very safe and comfortable here and I wouldn't want to be anywhere else.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All I can say is that I find it all very good, in fact Excellent.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Coton House is a place you can leave your partner in and know that he will be cared for.
The place is very pleasant, staff are very welcoming, food excellent and their needs are seen to straight away.
The rooms are value for their money and are always very clean and tidy. It is a pleasure to visit the house.

How likely would you be to recommend Coton House? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coton House and its staff are exemplary, and the standard set is very high! Residents are treated more like one big family and the welcome that they and their relatives receive is warm, happy and friendly. My mother has now been there for nearly four years and is very settled. She is always clean, nicely dressed and well fed with lovely meals and healthy snacks. There are in-house activities on some days, plus outside entertainers on others. On sunny days there are lovely gardens in which to sit. There are trips out eg to Bantock Park to see the grounds and have cake and coffee, or trips for a pub meal. Staff keep the named closest relative informed of any issues and the home has a very good interaction with local G.P's, District Nurses etc should your relative have any problems.The 'Record' keeping is excellent, and you can ask to see those of your relative at any time. I and all of my family can thoroughly recommend Coton House, Coton Staff and Coton Care!

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Coton House are exceptional and extremely caring.
My mother has Parkinson's disease dementia and requires constant support and help with feeding.
The staff ensure that my mother gets all the support she needs with a personal touch.
What really helps is the open and honest communication between management, staff and my family.
We feel that she is in good hands when we are not with her.
Coton House also provides prompt medical attention for my mother when required.
My mother is treated with dignity and we are grateful to the staff and management of Coton House.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are very grateful to the staff at Coton for helping Mom settle so well. The staff are very caring, pleasant and helpful, keeping the family informed at all times, nothing seems too much trouble. It is very daunting for family initially, but staff have allayed our fears and we wouldn't hesitate to recommend Coton.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff and management are very helpful and listen to any concerns we have and help us in any ways they can. My sister is improving slowly we are hoping she will keep getting a little better each week until hopefully, she may return home.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

What I have seen since coming here is the standard of care is very good. The staff etc are always willing to help are friendly and kind.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I chose this care home because it was clean and well maintained, together with the cost and position. I have always found the staff very caring and they appear to be well trained for looking after residents with dementia and associated illnesses.
The residents have a varied menu with reasonable quality food. There does appear to be a problem with the laundry, my wife has had other residents clothes on and articles of clothing have gone missing, which I have replaced.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Bal Kular, Director at Coton House responded to this review on 03 Feb 2017:

We thank you very much for the review. Although pretty positive we acknowledge your issues around laundry. We do believe you have now been shown inventory procedure and logging in and out process. The home has carried out a full audit and is happy with the laundry system going forward. A memo has been sent out to all families indicating the importance of logging in new items and putting name tags on. This was one of the areas which was confusing staff.

Many thanks.

It is a very good home, excellent in fact. The care is of a high standard. All the staff are always pleasant and very very helpful.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

They take excellent care of my grandfather and always keep me up to date regarding his conditions which is extremely valuable and reassuring to me as the nature of my employment doesn't always allow me to visit my grandfather as much as I would like.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

When it became obvious that Mum needed full-time residential care, we had to make the difficult decision of where she should live. I can't imagine her receiving better care anywhere than she did at Coton House. I have visited a number of care and nursing homes over the years and despite the excellent work many of them do, they can be a little depressing. That is not the case at Coton House, where the staff ensure that the atmosphere is a relaxed and happy one. Every time I visited Mum I could see that the staff genuinely care about the people they look after and Mum particularly enjoyed the affectionate ribbing and banter between her and " the girls" - the sort of interaction you can't fake. Mum laughed more during her time there than I can remember her doing for a long time. The directors have put together a wonderful team at Coton House and I'd recommend them to anybody.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My father sadly passed away in November after spending 4 happy years in Coton House. During this time my father was treated with utmost care - nothing was too much trouble for the staff. When my father was confined to his room after being put on end of life care in August, the care and treatment he received from all members of staff will never be forgotten. The staff always found time to sit and feed him, talk to him and comfort him the best they could. Myself and all our family felt felt part of one big happy family at Coton , we shall always remain in touch. A special thanks to all the wonderful staff, you will remain in our hearts forever. God bless you all.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Coton house staff and management are always kind and friendly, whether it is when visiting my mother, or phoning up and asking about her. I think that the most important thing however, was that all staff were there for myself, my family, and of course my mother, when we needed them the most. If you have experienced the day, when you have to take your loved one from their own home, and take them into residential care, you dread it. However all the staff, on the day, made life so much easier, and was better than I thought it would be. Many thanks and Best wishes to you all.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father was resident at Coton House for approximately 18 months before he died in July 2015. We found the care provided for him was very professional and he was treated with dignity and kindness. His physical needs were taken care of and also the staff were always willing to talk to him and to re-assure him when he became anxious. This was very important to us. He enjoyed the activities and outings provided and was always treated as a valuable member of the group. This was a safe and caring environment/home for him.

How likely would you be to recommend Coton House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2016

Top 20 Care Homes West Midlands 2016

Recipient: Coton House

Date: Monday 15 Feb 2016

more details

Top 20 Small Care Home Groups 2016

Recipient: Coton Care Ltd

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Coton House