Sunrise of Tettenhall

73 Wergs Road, Tettenhall Village, Wolverhampton WV6 9BN

At Sunrise of Tettenhall, carers look to be unique in their approach to nursing care and residential care in Wolverhampton. They offer all the comforts of home to residents, some of whom even move in with their pets so they don’t have to be parted and professionals always extend a warm welcome to family and friends – especially at any of the Sunrise events. Residents enjoy a lovely position close to attractive Tettenhall village, with its wide range of cafes, shops and beauty salons. Many other areas of local interest are close by, including RAF Cosford and National Trust properties – which are often visited on weekly trips in the minibus. The community sits close to the borders of south Staffordshire and Shropshire, offering excellent links to the M6, M54 and M5.

Group: Sunrise Senior Living

Person in charge: Heather Butler (General Manager)

Local Authority / Social Services: Wolverhampton City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 108 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 70

Shared Rooms: 19

Rooms with ensuite WC: 79

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sunrise of Tettenhall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Sunrise of Tettenhall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 109 Reviews over all time. This Average Rating is also the rating value for Sunrise of Tettenhall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 43 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.523 for Sunrise of Tettenhall is calculated as follows: ( (785 Excellents x 5) + (394 Goods x 4) + (96 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 1284 Ratings = 4.523

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sunrise of Tettenhall is based on 43 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 43 Reviews ÷ 21.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Sunrise of Tettenhall has a Review Score of 9.5 (9.523) from 109 Reviews


Total of 109, showing 1-100

Average Ratings

  • Excellent
    71
  • Good
    34
  • Satisfactory
    4
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sunrise of Tettenhall?

  • Extremely LIKELY
    79
  • Likely
    24
  • Don't know
    1
  • Neither Unlikely or Likely
    5
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sunrise of Tettenhall

  • Daughter of Resident/Service User
    35
  • Friend of Resident/Service User
    14
  • Son of Resident/Service User
    12
  • Resident / Service User
    8
  • Granddaughter of Resident/Service User
    7
  • more

I visit weekly and have found the staff very polite and welcoming. In my opinion, the care is excellent and my friend enjoys all the activities. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My mum has been at Sunrise for over 3 years. She is very happily settled and loves all the activities, particularly the regular minibus trips. The staff are attentive and caring and Mum is very content. The food is varied and everywhere is clean and attractive. I couldn't ask for more.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Sunrise were happy to persevere with Dad's needs when he first arrived at Sunrise 3 years ago.
He has since settled well, enjoying the routine and facilities.
They treat him as an individual who is happy in his own company.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.9 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Relaxed atmosphere. Staff seem caring and attentive.
Excellent variety of activities, also meals.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 10 May 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Better flavour and variety of food needed. Very expensive levels of care. Items lost or spoiled in the laundry. Could do better on feedback to relatives.

How likely would you be to recommend Sunrise of Tettenhall? Don't know

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Average Rating:   3.8 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 24 Apr 2018:

Thank you for taking the time to review Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise of Tettenhall Team

I always have a warm welcome from the concierge. Entrance Hall is attractively presented - especially flowers. All areas very clean and tidy - passage for wheelchairs and walking aids able to access all areas. Caring staff generally helpful towards residents. Visiting entertainers (especially singers) add to a lively atmosphere and are always made welcome. Providing activities (eg. flower arranging) gives residents something useful to achieve - which residents enjoy.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 24 Apr 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their family's lives.
The Sunrise of Tettenhall Team

Sunrise offers a service that tries to replicate a hotel environment. You will not be able to please all residents and unfortunately, my father in law will never be content, as he would rather be in his own home. This is not possible as he needs full-time care.
The only way he would be happy is with one to one care.
Sometimes he feels that the staff don't actually listen and are rushing, but as I said he would never be fully satisfied.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

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Average Rating:   3.3 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Tettenhall Team

My husband is always clean and shaven and if a health 'blip', the doctor is called in. Staff caring. Very good care and facilities but what a cost.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Good advice when trying to choose where Mom would go.
Smooth transition.
Everyone is very friendly and informed.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

As my mother has only been here for two days, I am not able to give my opinion but from what I have seen everything appears very good.
Staff are very helpful and pleasant.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

When I arrive to visit a friend who is a resident. I am always greeted with a welcome from the staff.
My friend has been a resident for approximately four years and has always been well looked after by the staff.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

I find the staff very efficient and helpful. My mum has started to walk properly all the way from her room to the downstairs area taking part in activities and socialising well with staff and the residents of Sunrise.
I cannot fault this lovely atmosphere and although she is leaving on the 1st March, she has been very happy at Sunrise.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Friendly staff, excellent meals. Feels at ease knowing my granddads being cared for in lovely surroundings by good staff. After having live in carers at home, which we were very disappointed with, we are now happy that he is being well looked after.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

My mother has been a resident for 5 years and I know when I am away or unable to be with her she is loved and cared for by some wonderful people. Their care and attention make for a happy atmosphere which means visiting is a pleasure.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.6 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

My mother has lived at Sunrise of Tettenhall for 3 months. During that time, everyone at Sunrise has tried to look after her as best they can. Mum particularly enjoys all of the activities and trips that Sunrise organises for its residents.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.3 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Since my grandad has been in the care of Sunrise of Tettenhall, he has improved greatly including his mobility, eating habits appearance, independence and general overall well-being. Due to working in the healthcare sector for over 10 years, I was very nervous about how my grandad would adjust in a home and struggle with trusting someone with his care. However, he is so happy living at Sunrise of Tettenhall and I am happy because I now have trust in Sunrise and their staff. Although unhappy with one comment made by a member of staff, "we discourage family member visits at meal times."

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 20 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Tettenhall Team

A relaxed and comfortable atmosphere with friendly staff.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.2 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 12 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

The staff in Renaissance are all good and very caring - people with oodles of patience for every patient. Requests sometimes take a little longer than I would have hoped, but always things are sorted.
I would like to see a bit more care taken of the bistro area. The floor is not always cleaned but that is understandable with the number of people using the facility.
It is wonderful that there are always refreshments available to everyone. A feather in your cap!

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.8 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Tettenhall Team.

The hospitality and entertainment over the Christmas and New Year period were excellent. As my mother could not be at home over this period I could not have wished for a better environment.
All festivities and meals were coordinated and families were invited to join if they so wished. All residents received presents from Santa and the home was decorated beautifully.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

We have noticed a marked improvement in our friend's health and well-being. Since she became a resident of Sunrise she speaks highly of all the staff, care, food and activities etc. and has a much better standard of life than her previous 3/4 years keep up the good work!!!

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Overall we are happy with the care that my mother receives, however, show more attention could be given to the detail of care. The laundry service isn't great. Most of the staff are very kind and the manager shows very good leadership skills.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.8 out of 5

Marketing, Marketing at Sunrise of Tettenhall responded to this review on 06 Mar 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.
The Sunrise of Tettenhall Team.

First class, very friendly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 31 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

I'm made to feel very welcome each time I visit mom. She has taken a while to settle in at Sunrise of Tettenhall and sometimes her behaviour has been difficult, however, the management and staff have always dealt with mom in a professional manner and very caring, concentrating on mom's welfare at all times.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Pleasant and attentive staff.
Clean, good food and pleasant surroundings.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.1 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 30 Jan 2018:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

I enjoy volunteering at this care home as it has a very home-like feel and I feel that emotion with residents when speaking to them as well. I haven't had a day coming back and thinking I wish I hadn't gone.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 22 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The overall standard of this care home is good. I sometimes feel some staff are overburdened depending on their role in the organisation. Food is generally suitable but more thought needs to be given to individual resident needs rather than giving complete choice.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.3 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 12 Dec 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Sunrise of Tettenhall provides excellent care for its residents. The range of activities is outstanding, catering for a wide range of interests. Residents have the choice to join in or not, which was very important to us when looking for care for my mother-in-law. The Bistro provides an excellent facility for residents to meet visitors and to enjoy a quiet chat. The range of visits (at least two per week) is a particular hit with my mother-in-law.
All of the staff are very helpful and friendly. They willingly provide any information that might be needed and make sure residents' needs are met. Their professionalism gave my husband and I confidence that we had chosen the right care home.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Our family is very pleased that Dad is here and receiving such excellent care.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

General care seems very good and so is the atmosphere of this part of the care home. The people being cared for are treated well and with dignity and difficult situations are dealt with patience and lightheartedness. Management provides leadership and lead by example in this part of the home and always seem professional. The care costs are definitely expensive and I am not really in a position to say if it is good value for money or not.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Most staff are friendly. Facilities are very good and rooms are lovely. Food is of a very good standard. Overall a lovely place to live with a few exceptions.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Sunrise of Tettenhall is person-centred, compassionate, responsive and holistic. The team not only take good care of their residents but also provide much-needed support and reassurance to the family members of residents. The surroundings are homely and comfortable and enable family to socialise and spend valuable time together in a relaxed environment. Family and friends are always made to feel welcome. All areas of the building are immaculately clean and you routinely see cleaning taking place. The team are proactive with involving residents, their families and the local community in activities and events. Staff are professional, polite, friendly and approachable; both staff and volunteers often go the extra mile. Timely help from the team has always been accessible and available. I have only ever seen residents being treated with dignity and respect. My experience has been that changes to a person's care and support are made efficiently and responsibly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

On visiting my father at the care home I am always met with a warm welcome. Overall the staff are attentive to my father's needs and treat him with patient kindness. The communal areas are pleasant and kept to a high standard of cleanliness.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 23 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

As a family, we have been delighted with the smooth transition for Mum into Sunrise Tettenhall. The staff are excellent and the facilities are well presented and of a very high standard. Mum has walked more and eaten more than she has during the last 2 years. Her friends are all very pleased to see the improvement in Mum’s health and they are all enjoying their visits to her.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Mum moved into Sunrise of Tettenhall after a spell in hospital, having lived in her own home up until then. My sister and I liked the fact that the home is purpose built, modern, light, warm and airy. There are always staff around to either help residents or answer any queries we might have, they are always friendly and approachable. Although as yet Mum can't take full advantage of them, there are always activities and outings taking place, which chatting to other residents, they all look forward to, and there is always a buzz of action to the place.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.9 out of 5

Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 16 Nov 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

All the carers seem to be very friendly and helpful to all the people in the home and very welcoming to all the quests.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   5 out of 5

UK Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Very happy here - everything I've ever wanted for my old age. A fantastic place - couldn't ask for more.
Thank you to everyone.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 25 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

After spending the last 6 years in this home, during which time my wife of 71 years passed away, after receiving first-class care. I must confirm my earlier impressions of warmth and security at all times. I am thus assured that, as far as is humanly possible. My future happiness and security will be provided by all concerned in the daily administration of this home.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

Sunrise Team, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 04 Oct 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Sunrise continues to provide excellent service, staff are superb - supportive - kind.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 19 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Thank you, does not seem enough for what I feel you have done for me over the past month or so.
Well done to everyone concerned and once again, many, many thanks.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 12 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

The Sunrise of Tettenhall Team.

Pleasant visit in a lovely residence. Feels more like an hotel than a care home. Always a friendly smile from the staff.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

As far as I can judge, my relative receives exemplary care. I have visited her in Sunrise a number of times and have been impressed by the kindness and energy of the staff. The grounds give a useful opportunity to walk in fresh air. Maintenance there is admirable. My relative is not able, or willing, to join in all that is on offer and I can imagine it is hard to look after her well-being without sapping her autonomy. So far as I can tell, the people running Sunrise are keen to deal kindly with just such people. I have not filled boxes where there is no evidence.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 07 Sep 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My mom recently passed away in Sunrise in Reminiscence Dept. The care was amazing, nothing was too much trouble for all staff, whether they were carers, domestics etc, they looked after my brother and I as we sat at Moms bedside and treated Mom with the greatest respect I have ever seen. Highly recommend the Reminiscence area. Thank you also to the manager who was so supportive at such an emotional time.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 21 Aug 2017:

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Tettenhall – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Sunrise is a very nice care home. It has pleasant gardens so that residents can sit outside this month.
The staff are friendly, they take care of the residents. The food is very good, the residents have a wide choice.
Some residents play cards each week.
Every month they have different activities for residents, their family and friends.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 09 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Cannot fault the service, friendliness of all members of staff. Always made welcome. Food wonderful again every time we came to visit.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.9 out of 5

Lewis Sluman, Digital Marketing Executive at Sunrise of Tettenhall responded to this review on 09 Aug 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My experience when visiting is that under difficult circumstances, the staff show consideration and patience. The atmosphere is pleasant and better than other care homes I have visited.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.1 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 02 Jun 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I am very happy with the quality of care. The staff are kind and caring and treat me with respect and dignity.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Always immaculately looked after, buildings and gardens. Interior very tastefully decorated with an exceptional layout, which is ideal for the residents. A nice and welcoming atmosphere.
Lovely staff and management, always available to talk to us. Good food and activities. Peaceful if needed. Excellent care.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 28 Apr 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I wanted to praise the staff at Sunrise of Tettenhall for wonderful service. They are very friendly and welcoming every time I visit, and the care and time I see given to the residents is second to none.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 15 May 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Friendly reception. Helpful staff. Updated me on Mum's condition. Treated her with kindness and respect.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 09 May 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I have been made very welcome as a volunteer at Sunrise of Tettenhall and have very much enjoyed helping and feeling part of their community. The residents are all extremely well cared for and always appear happy and content. I have visited on many occasions with a local school choir. The children look forward to their visits and really enjoy their time with the residents.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.9 out of 5

As always staff, activities and environment are all excellent. A pleasure to be involved both with residents and staff alike at Sunrise of Tettenhall.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

What is offered to residents is very good. It is run well with caring staff.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

When you enter Sunrise, it is not like any other care home. It is vibrant and full of life. There are plenty of activities for residents to be involved in.
The care level is good and seems very personal to each resident, they are always greeted on first name terms.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

Marketing Manager at Sunrise of Tettenhall responded to this review on 20 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The staff are kind and helpful.
The standard of food in my experience is not up to a good standard.
The décor is rather depressing and the bedroom that my sister sleeps in could be greatly improved.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Generally fine. I would appreciate if any of the volunteers could pop in and chat for a few minutes as he craves for human contact (My sister and I visit every day).

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Whenever I visit the atmosphere is always warm and welcoming.
The staff are friendly.
The temperature is perfect and the rooms are always clean.
The exterior is well tended.
The activity list is varied.
The tea and coffee making facilities are good.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I couldn't recommend a better home for my nan. This home is second to none. Diligent, hard-working staff who treat my nan with care and dignity. Good, wholesome food. Great quality rooms and lots of activities to help nan socialise. My nan is very happy here and the whole family are really happy with the quality of care she receives.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My mother is very happy and well looked after at Sunrise. We no longer have to worry if she is safe or being cared for properly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Clearly well run and the staff are caring and attentive, they know residents preferences and have good relationships. They do seem to make strange changes however, they charge a certain amount for taking meals to rooms which seemed a bit much. Other than that, excellent.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

As a regular visitor, I found I always receive a warm welcome at reception and witness a wide variety of activities occurring which creates an interesting atmosphere.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

Marketing Manager, Marketing Manager at Sunrise of Tettenhall responded to this review on 09 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My mother has been here for just over a week and she has received very good care. I cannot fault the home, staff and management are to be commended.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager at Sunrise of Tettenhall responded to this review on 09 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The overall impression is a high-quality care home with the friendly and committed staff. We have always been warmly welcomed as family and the scheme really excelled when helping us celebrate my mother's 80th birthday. At times communication could be better but I believe this is improving.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.3 out of 5

, Marketing Manager at Sunrise of Tettenhall responded to this review on 09 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Everything is satisfactory.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 03 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

All staff are kind and friendly. Activities in the home are excellent and varied. Rooms are spacious and light and the food is of excellent quality. One downside is that the laundry arrangement has caused many clothes to go missing. However, the standards overall are of the very best.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The staff are all caring and approachable. The level of activities are such that my father in law enjoys himself immensely.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 15 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

We are very happy with Sunrise of Tettenhall. The care the staff show my mother is second to none. They take the time to understand the needs of each of the resident and help them as and when necessary. My mother recently had a spell in hospital and was so pleased to return to Sunrise. The staff helped her in building her strength back up and encouraging her to eat and drink better.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Tettehall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent care as always great to see older people engaged in meaningful activities!

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Mum says everyone is always smiling and that is my experience too.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 30 Mar 2017:

Thank you for taking the time to share your experience of Sunrise of Tetttenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Mum has been at Sunrise, Wolverhampton for 4years, there have been a few issues in this time, but they have been sorted out.
I have asked my mother and she has said that during the time she has been in Sunrise she feels the food has gone downhill. But the care has been very good.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 07 Feb 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My cousin and his wife came to live in Sunrise of Tettenhall over tow and a half years ago.
We have always found all the staff extremely caring and supportive. We have always felt able to address any issues with them. We have also always been made welcome.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

Marketing Manager, Marketing Manager at Sunrise of Tettenhall responded to this review on 27 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Individual staff are friendly and helpful. I am happy leaving my father in their care. Main concern is staff being too busy to stop and spend time with him. My father is highly intelligent and very astute, but he lacks stimulation from conversation and companionship. The staff react positively when anything is raised with them but no one actually takes responsibility for following through consistency, usually due to the other resident's needs.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I've passed your feedback on to the rest of the team to address, but please feel free to speak to the Community General Manager if you would like to voice your concerns in further detail.
The Sunrise of Tettenhall Team

Very helpful, friendly staff. Nothing is too much trouble.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I visit my sister once or twice a week with my husband. We have always found the care very good. She is well looked after, kept clean and tidy and seems very contented.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   3.9 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The facilities here are excellent and the staff are friendly but what lets Sunrise of Tettenhall down is the hygiene in the rooms, laundry issues, missing items and turn around of washing. The idea of the communication book was an excellent idea, but it is never followed up! Very hit and miss. The doctor seems very hit and miss. We are going to change doctors. If these issues were resolved, it would make Sunrise of Tettenhall a very good mark and not just satisfactory.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

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Average Rating:   3.1 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. I've passed your feedback on to the rest of the team to address, but please feel free to speak to the Community General Manager if you would like to voice your concerns in further detail.
The Sunrise of Tettenhall Team

Mum has quite advanced dementia but Sunrise of Tettenhall treat her with total respect and dignity. The staff are so caring. She is always clean and tidy and well fed. The food here is excellent - wine and sherry with meals if required, all beautifully served.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 23 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The house and the staff are excellent however, I have two reservations about the surrounds.
1) The approach to the house is poorly lit, improved lighting is required in the car park and drive.
2) The facilities for Blue Badge handicapped parking is limited to two places only which appear to be permanently occupied.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The care that my Mum receives is exemplary and totally appropriate to her needs. The staff clearly care for all the residents and know the needs of them all personally.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 03 Jan 2017:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My grandma settled into Sunrise really well and the care provided is brilliant. She has recently moved into the reminiscence part of Sunrise and has been given a lot of support during the transition.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I have been a resident for respite care for 3 weeks in 2012. Now I am a volunteer and run a poetry group every other Monday morning which I enjoy very much.
Sometimes I have 8 or 10 residents - sometimes only 3 (I enjoy the latter as it's more a one to one occasion!) The care given to residents is very good and caring.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent care and attention always given.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

My father has been in Sunrise of Tettenhall for nearly three years.
The staff are amazing so happy, friendly and wonderful with the residents.
My father was taken ill not so long ago, and they quickly got in touch with us, and dad was taken to hospital so promptly that the situation was calmly dealt with. Thank you to everyone that looks after him.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Overall no complaints. All seems to be fine, however, I do feel that the reminiscence section gives the impression of being substandard when compared to the front main section (assisted living area). All the glamour of the establishment seems to be concentrated on the main entrance area, and that the reminiscence is hidden out the back?? Just the impression I get when I walk into the building.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.2 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I am very satisfied with the level of care provided.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 22 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Always very pleasant and welcoming. Lovely to see Auntie is being well cared for, in a lovely atmosphere and environment. Lots of events happening on a regular basis.
Staff seem to really care about her well-being and are always on hand should you have any concerns.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 16 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team.

Nan has settled in really well and her health and well being has improved massively since moving into Sunrise of Tettenhall she moved in in a wheelchair but is now walking independently with a frame. As a family we are really pleased with the care she receives and it has taken a lot of the stress out of our lives.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent lunch provided for family members in a private dining room. Friendly service and lovely ambience.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.6 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

The care and consideration given to my dad since moving into Sunrise has been wonderful. All the staff I come into contact with know him well, and I feel confident he is well cared for. There has also been good communication between Sunrise and myself from the day he moved in and I know they often go above and beyond to accommodate some of his demands and for that, I thank the whole team.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 13 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Very friendly staff, always seem happy in their work, my friend speaks very highly of her care, she receives a high care package. The only disappointing thing is the quality of the food, which we discuss regularly.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 02 Dec 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families and friends lives.
The Sunrise of Tettenhall Team

Sunrise concierge staff are always very welcoming and helpful. Parents are very well looked after kept clean. The care assistants work extremely hard in caring for my parent's personal needs and are most attentive at all times. All times the response to the personal alarm could be quicker. Breakfast is very satisfying but the lunch and dinners need to be improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 28 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Your feedback about meals is greatly appreciated and we will be passing this information back to the dining team.
The Sunrise of Tettenhall Team

My father moved in two weeks ago, the process of arranging the move was made very easy and he has been made to feel welcome. His wellbeing has noticeably improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.3 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Friendly and professional service, caring and responsive to each individual needs. Creates a stimulating environment in which the residents thrive. Takes away the care and stress of looking after elderly relatives. It's as if the staff become a member of your extended family.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 14 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

Excellent handling of a safeguarding issue I was kept fully informed of the situation and development. The resident has recently moved from assisted living to residential and staff have made the transfer as painless as possible.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 14 Oct 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

I was made to feel most welcome from the outset and to treat Sunrise of Tettenhall as my home. Staff, in general, were most caring and attentive. Cleanliness of her room was superb and any requests I made about her clothes, towelling and bathrooms received attention duly. Staff acknowledge me every time we passed and asked if everything was OK. I am leaving in two weeks time to return to my home after 7/8 months stay with my health and confidence vastly improved.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.7 out of 5

UK Marketing, Marketing Assistant at Sunrise of Tettenhall responded to this review on 25 Nov 2016:

Thank you for taking the time to share your experience of Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Tettenhall Team

From the moment you enter Sunrise of Tettenhall, there is a feeling of welcome and calm. The receptionist is the first person we see and all of them are always very friendly, but professional. We are always acknowledged by each member of staff that we meet, no matter how busy they are. We are very happy in the knowledge that my mum is getting the highest standard of care available. She has been at Sunrise of Tettenhall for 18 months and is very contented and happy.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.8 out of 5

Night urine bag left unemptied in bathroom all day - only emptied after several reminders (this happened several times before). Caps to catheter bags left anywhere and also elastic suspenders.

How likely would you be to recommend Sunrise of Tettenhall? Likely

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Average Rating:   3.7 out of 5

UK Marketing, Marketing Manager at Sunrise of Tettenhall responded to this review on 11 Oct 2016:

Thank you for taking the time to review Sunrise of Tettenhall.
Your feedback is important to us, as is the care and well-being of all of our residents. We would like to understand your concerns further and would be grateful if you could email more information to us on information@sunriseseniorliving.com or please speak with our Community General Manager so that we can explore your concerns fully.
The Sunrise Team.

All I can say is that in the 12 months mum has lived here, her quality of life has improved 100%. She was very poorly, anxious and lonely and now she is living life fully to her capabilities. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.5 out of 5

My brother has been here for five years. He has been very well looked after in this whole period, meetings with the home are always available. My brother's welfare has always come first.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   4.4 out of 5

Generally very good. Staff are caring, helpful and friendly without being too familiar. The home has floundered a little being without a proper manager for the last few months. She has now arrived and the immediate different has been noticeable, with all the staff looking more purposeful. This is not a reflection on the acting manager as she was under a lot of pressure to do her own job as well as someone else's. Dining does need to be addressed as young volunteers are often used to serve residents. When they are not in, the remaining dining staff are under pressure and service is slow.

How likely would you be to recommend Sunrise of Tettenhall? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

When I enter Sunrise, I immediately feel part of the family. Staff are welcoming and friendly. The person I visit is well cared for and happy - her room is always tidy. I have been visiting Sunrise for nearly 5 years now and each time I visit, I feel happy knowing everyone there will look after my friend. Thank you.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

My mother has only been a resident for two weeks, all staff very friendly, helpful and encouraging in this difficult time for her.

How likely would you be to recommend Sunrise of Tettenhall? Extremely Likely

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Average Rating:   5 out of 5

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February 2016

Job Vacancies

Staff Profiles

Heather

Heather Butler

Job Title: General Manager

Description:

I qualified as a registered nurse and spent the early part of my career working in the NHS. I graduated from Birmingham University with an Msc in Health Care Policy and Management. I have worked as an NHS Modern Matron, managed multiple sites and worked as General Manager for Community Services in Birmingham.

I made the transition to the Private Sector in 2014 when I was appointed as General Manager at Sunrise of Edgbaston. I am delighted to now be working at Sunrise of Tettenhall as General Manager as it gives me the opportunity to lead a team delivering excellent, quality care to some very special seniors.

The team and I are committed to hard work and dedication in order to serve the residents and ensure that the community represents caring and compassionate care within a beautiful environment at Tettenhall.

Sue

Sue Gallagher

Job Title: Deputy Manager

Description:

I feel hugely privileged to be part of a vibrant Community that has Residents’ wellbeing at the very centre of its values. I bring my passion and enthusiasm for best quality to Sunrise of Tettenhall, and I have great confidence in the service we offer our residents through our unique and individual approach to holistic care.

Trudi

Trudi Stuart

Job Title: Assisted Living Co-Ordinator

Description:

I have loved working at Sunrise from day one, I am proud of the care and lifestyle we offer our residents and I aim to improve this as each day passes. I love working with seniors and I am pleased to be apart of a great team of people who all strive for the same goals.

Geraldine

Geraldine Bunning

Job Title: Activities and Volunteers Co-ordinator

Description:

Geraldine joined Sunrise in January 2012 and brought passion, fun and an infectious personality with her. She has been patient services team leader in Bridgnorth and an activities co-ordinator for another group of homes. Geraldine says her aim is to make a difference to each residents day and nothing makes her happier than when she sees residents smiling, happy and can hear laughter.

Jenny

Jenny Billingsley

Job Title: Director of Community Relations

Description:

My role here is to help and support families through their decision in finding the right care for their loved one.

What I love about working in Tettenhall is that fantastic family feel we have here in the community, and how as a team we cherish, amongst many other values, our residents' dignity, independence and choice.

I feel strongly and passionately about the respect we show our seniors. Sunrise of Tettenhall is a very welcoming community, and I would love to meet you if you or someone you know is starting to think about needing more support and care.

Oksana

Oksana Dovey

Job Title: Reminiscence Coordinator

Description:

For dementia, it's extremely important we understand the journey the residents are taking, ensuring we meet their specialist needs. I strongly believe we can bring joy and fun back into their lives, so our aim is to give them happy experiences and involve their family and friends where possible – retaining independence and supporting their needs.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sunrise of Tettenhall