Foxland Grange

I visited a neighbour and the services at Foxland Grange are phenomenal. The welcome, the food, the bistro and the change in my neighbour has been excellent. This is a high class care home that offers amazing activities and the home itself is very impressive in size. It's a pleasure to visit my neighbour in his new home, which almost feels like a hotel.

Foxlands provided a perfect place for my Mum to recover for three weeks after surgery. From the outset, contact with Foxlands was both caring and professional.Mum was made to feel less anxious about moving in and in fact looked forward to it.When she was there, she was gently encouraged to mix with others at the dining table and hence she very much enjoyed the company of three other ladies.All staff were very caring and when visiting you immediately felt a relaxed and happy environment.I was confident that my Mum received the appropriate care that she needed.Although Mum did not get involved in any activities, they were very varied, and if Mum had stayed longer, I am sure she would have enjoyed getting involved in some of them.

My Father has been a resident at Foxlands since March 2024, when he was no longer able to look after my mother and himself. My mother sadly passed away in July 2024, but the care she received from the staff was exemplary as was the support they gave my father and the family. Since then Dad has had to find a new norm having being married for 67 years, the staff at Foxlands have played an important role in this, taking time to understand his interests. He has always been a keen gardner and with the home having raised beds and pots has enabled him to take an interest in the gardens and look at what could be planted for all residents to enjoy. Even families of other residents are bringing in plants for him to find places for. He has been named Monty John. In addition to gardening he enjoys any word games or quizzes, at 91 years old he wants to keep his mind active, again the activities team make sure that things are modified for his poor sight. All staff are a credit to the Home

It would be nice if the notice on his door, 'Please shut the door,' is complied with.

A really pleasant atmosphere and very polite staff, having to wait after meals to be brought back to the room is quite long and frustrating.

My father has been here just over 1 week and from coming out of another care home because of neglect this is another world he is happy and being treated well the home is very palatial and the staff very welcoming and kind. We as a family are over the moon and have no worries in leaving him in their care.

We attended the dementia cafe organised by the staff at Foxland Grange. The event was extremely informative and created a safe place for us to discuss a variety of subjects that related to our experiences with dementia. We learnt so very much from the talk given by Alzheimer's Society and the shared stories shared by other attendees. Very grateful for this opportunity to attend and participate.

First time visiting my grandma and felt very welcomed. The staff were really engaging and lovely, especially with my little girl. The place is beautiful and has a lots of things to do and rooms to visit. My grandma has said it's a nice place to stay.

My mother is a new resident to Foxland Grange - not yet three weeks. Our guidance and support during the exploratory and pre-resident stays was outstanding, all questions answered and reassurance in abundance. Mum was leaving her home of 61 years where I was heavily included in her care. The 'move-in' was smooth (and emotional). My mother has very poor vision so getting used to new routines and environment has been challenging - it is still early days. The staff have been supportive, the environment warm and welcoming. As a relative I have been made welcome and been encouraged to be involved with my mother's care as we would both wish. We continue to learn about the new lifestyle as the team continue to learn about us!

From the moment we entered the home, what very friendly staff welcomed us! We knew my brother was in safe hands 24 hours day and night. A very huge thank you.

Amazing place. My father is very happy and loves all the fantastic staff.

One of the things I appreciate most about Foxland Grange is that the staff really do try very hard to make the residents' lives better and sometimes, for example with dementia patients, it is not an easy task at all. The availability of safe and private places where you can spend time with relations (in a large or small group) makes all the difference to visits. In particular, the private lunch/dinner room where you can share a family meal together is lovely and the food is excellent, the service attentive.

I have seen great improvements in reminiscence since my last review it's now as good as assisted living so I now give a 5-star review to all staff and management.

A very caring and loving environment for my mother with attention to her needs and activities provides stimulation and entertainment. Prompt response to our request for attention to the service in her room and for the laundry of her clothes. Very satisfied with the care of our mother.

Overall good. Food not quite as good as when here before.

Always a pleasant experience. Staff are very friendly and approachable. My friend seems very well cared for.

On entering we were very impressed by the spaciousness and warm atmosphere, most aspects were excellent, the very helpful carers, the facilities and the varied interests and activities. There was a good variety of food but it wasn't always well cooked. The evening meal was too early for me so I had to have cheese and biscuits every day in order to eat later. My room wasn't cleaned every day and the bathroom rubbish was only removed when I asked. Apart from these slight niggles I've enjoyed my stay immensely and hope to return next Christmas.

The staff are always very friendly and helpful when I visit. Everywhere is spotlessly clean and everything seems to be perfect. All the residents appear to be very happy and content.

The main downside of the visit was the loud intrusion of the call signals. I appreciate this has to be a way of alerting the staff but the alarm noise was very intrusive.

There has been occasions however where carers haven't carried out their routine checks and my nan has been left waiting to go to the loo or has risked going alone. Despite this, the care is generally good and my nan's experience is positive.