Ganarew House, Monmouth, Herefordshire
Ganarew House, Monmouth, Herefordshire
Ganarew House, Monmouth, Herefordshire

Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 37 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.

Group: Milkwood Care Ltd

Person in charge: Sylvia Williams (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 35

Shared Rooms: 1

Rooms with ensuite WC: 13

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ganarew House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Ganarew House has a Review Score of 9.5 (9.497)

The Review Score of 9.5 (maximum of 10) for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Ganarew House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 23 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.497 for Ganarew House is calculated as follows: ( (163 Excellents x 5) + (136 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 308 Ratings = 4.497

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ganarew House is based on 23 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 23 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    14
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ganarew House?

  • Extremely LIKELY
    23
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ganarew House

  • Daughter of Resident/Service User
    11
  • Daughter-in-law of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Husband of Resident/Service User
    3
  • Aunt of Resident/Service User
    1
  • more

Ganarew House provides a very warm and homely environment for those living there. My mother is treated with dignity and respect at all times and the staff have found ways of accommodating her, at times, difficult behaviour despite the fact that my mother now mostly speaks another language.

At times, when my mother is in a better frame of mind, it is apparent that she is happy and settled. The staff are very affectionate with mum which she reciprocates. My sister and I are extremely satisfied with the choice of care home we made at what was a very difficult time.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The care home has a friendly and welcoming atmosphere. You're guaranteed to be greeted with friendly faces and a cup of tea.

I am beyond happy with the care given to my gran and the other residents also.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would definitely recommend this care home. All staff are very friendly and welcoming. My Mum is very happy here.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mum has been in Ganarew since April and she is happy, healthy and confident at the home. The activities, staff and food are excellent. I have no complaints. I think Ganarew and its staff are fabulous.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Have found carers very helpful. The care my mother gets is good and food is excellent. Possibly a bit more entertainment and trips out. Can't fault anything there. Very clean, showers regular. Staff lovely.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

As our mum deteriorates we have had to ask questions from the staff, for understanding the dementia process. All have been helpful and kind. Generally, anything that concerns us is responded to quickly and with a professional manner. Mum appears cared for and usually clean. However, despite all her clothes being named we do find her in someone else's trousers!

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My experience with Ganarew Care Home has been very good, nice staff who have made a real effort of interacting with my aunt. The only complaint I really have is the amount it costs to keep my aunt in this establishment.

How likely would you be to recommend Ganarew House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

My mother-in-law receives excellent care and support for her needs. I am always made to feel welcome when I visit. The home has numerous activities and outings that the residents enjoy. The food is excellent and plentiful. Visitors are welcomed to stay to dine with their family member if able to do so. Very happy with Ganarew and feel mum is in the best place for her needs. Gardens are beautifully well maintained.

How likely would you be to recommend Ganarew House? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Generally very satisfied with care being given. Only on one occasion when I felt it was necessary to comment on my wife's appearance (hair).

Very impressed when told that visiting was not allowed during a tummy bug episode.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Overall standard, care and support of residents is good and in our presence when visiting, staff are friendly and treat residents with dignity. Bedrooms are clean and tidy albeit a little dated in d├ęcor, but always well presented. The premises are always secure and staff always check who we are visiting. Staff contact us immediately with any concerns or falls.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home was able to accommodate both my elderly parents at short notice and showed considerable understanding of their needs and personalities. Sadly my father was too unwell to enjoy the care he received and he died in hospital. My mother is now a permanent resident and declares that she is "very happy", she had gone from being a rather miserable uncooperative person (she has vascular dementia) to a cheerful and engaged individual. The staff are extremely caring and seem fond of her. I never imagined that she would agree to join in activities and go on outings! She also loves the food, relatively plain but wholesome, well suited to that generation.(however, I dare not tell her the cost! She thinks it's free!).

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

My mum is well cared for in a friendly, welcoming environment where to staff are kind and caring. I feel she is safe and well looked after.
The home is currently updating some of the features and fittings which is good.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My Nan has now been at Ganarew House for 8 months.
It is still a hard time for the family but the staff at Ganarew have been so helpful and supportive.
They aren't just here to support our families, they are here to support us all.
My Nan has settled in well and has even made herself some friends which gives myself and my family a bit of 'peace of mind'.
She goes out on the home's mini-bus and really enjoys her outings.
I honestly wouldn't have her anywhere else.
The home, care and staff are outstanding.
Thank you, everyone.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ganarew House is a home from home for all residents.
There's nothing more I can say.
Thank you.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are friendly, know my aunt well and accommodate her preferences on when to get up, go to bed and on diet.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister in law is well looked after and very happy at Ganarew House, Whitchurch.
All the residents seem to be clean and very well cared for with good food to top all.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have worked for social services for the last 32 years and I have worked as a care assistant alongside nursing for physical disabilities and now I work in daycare so I think I am definitely experienced enough to say that I find the staff at Ganarew House to be caring, patient, understanding and totally professional in their daily interaction with my mum. As you can imagine it wasn't easy to leave my mum in the care of others - but when I go home, I know I have left her in their capable hands.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad initially went for respite care but now will be staying. He found the transition difficult but all the staff have been helpful and supportive.
Staff have been very understanding. They quickly got to know who my dad was as a person and not just another client.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very lovely and warming place to be, everybody is outstanding, great food, fab assistance. Thank you for everything you all do.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very caring and affectionate and make my relative feel special.
Her heath and hygiene have improved greatly, she now has a good diet and is given medication as needed.
Her quality of life is much better since moving to Ganarew.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother-in-law has lived at Ganarew for 2 years. In that time she has transformed from her past life of loneliness, isolation, confusion day and night, poor diet, no personal care, paranoia and all the symptoms of dementia, to having a life that has transformed her and is as independent as it can be.

She has constant company, care 24/7, amazing food, a safe environment and entertainment. She is so settled that she believes it's her workplace with the benefit of rooms. We can only thank the owners, managers and all staff for creating this outstanding place to live.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel mum is well cared for at Ganarew House. The staff and management are very good and helpful.

How likely would you be to recommend Ganarew House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Very happy with the service provided at Ganarew House. Mum has been a resident since November 2014. Staff are caring and helpful and also friendly to relatives which is equally important. The managers are especially great, never too busy to spend time discussing my mum and her care needs. I am satisfied my mum is in safe hands and I can rest easy even when I can't visit as often as I would like to.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband has been a resident in Ganarew House for 3 1/2 years. At all times he is treated with the utmost kindness and care. The staff are exceptional I can't praise them too highly. From the manager to the carers, domestic and often staff members I have never received anything but politeness and great friendliness.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have ticked reasons down below. Cannot find fault with staff or the home.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are kind and thoughtful and really treat the residents as individuals and engage well with them.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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