Ganarew House, Monmouth, Herefordshire
Ganarew House, Monmouth, Herefordshire
Ganarew House, Monmouth, Herefordshire

Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 37 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.

Group: Milkwood Care Ltd

Person in charge: Sylvia Williams (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Single Rooms: 35

Shared Rooms: 1

Rooms with ensuite WC: 13

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Ganarew House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Ganarew House has a Review Score of 9.6 (9.560)

The Review Score of 9.6 (maximum of 10) for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Ganarew House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.56 for Ganarew House is calculated as follows: ( (118 Excellents x 5) + (76 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 200 Ratings = 4.56

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Ganarew House is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 14 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ganarew House?

  • Extremely LIKELY
    15
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Ganarew House

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • Relative of Resident/Service User
    1
  • more

My Nan has now been at Ganarew House for 8 months.
It is still a hard time for the family but the staff at Ganarew have been so helpful and supportive.
They aren't just here to support our families, they are here to support us all.
My Nan has settled in well and has even made herself some friends which gives myself and my family a bit of 'peace of mind'.
She goes out on the home's mini-bus and really enjoys her outings.
I honestly wouldn't have her anywhere else.
The home, care and staff are outstanding.
Thank you, everyone.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Ganarew House is a home from home for all residents.
There's nothing more I can say.
Thank you.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am very happy with the care my mum has at Ganarew House. The house is light and has a good atmosphere. The staff are happy and caring. My mum has settled so well and does so much at Ganarew House. I have the magazine!!

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff are friendly, know my aunt well and accommodate her preferences on when to get up, go to bed and on diet.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.4 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The staff at Ganarew are enthusiastic, it is a friendly and caring environment and I feel welcome when visiting. I feel that Mum is safe and well cared for and that the home has worked hard to understand Mum's specific needs.

How likely would you be to recommend Ganarew House? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My sister in law is well looked after and very happy at Ganarew House, Whitchurch.
All the residents seem to be clean and very well cared for with good food to top all.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have worked for social services for the last 32 years and I have worked as a care assistant alongside nursing for physical disabilities and now I work in daycare so I think I am definitely experienced enough to say that I find the staff at Ganarew House to be caring, patient, understanding and totally professional in their daily interaction with my mum. As you can imagine it wasn't easy to leave my mum in the care of others - but when I go home, I know I have left her in their capable hands.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad initially went for respite care but now will be staying. He found the transition difficult but all the staff have been helpful and supportive.
Staff have been very understanding. They quickly got to know who my dad was as a person and not just another client.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Very lovely and warming place to be, everybody is outstanding, great food, fab assistance. Thank you for everything you all do.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the staff are very caring and affectionate and make my relative feel special.
Her heath and hygiene have improved greatly, she now has a good diet and is given medication as needed.
Her quality of life is much better since moving to Ganarew.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been in the care of Ganarew House since mid-January 2017. The staff have always been kind and any questions answered with confidence. The home is always tidy and happy and never found the need to complain about any of the services provided.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law has lived at Ganarew for 2 years. In that time she has transformed from her past life of loneliness, isolation, confusion day and night, poor diet, no personal care, paranoia and all the symptoms of dementia, to having a life that has transformed her and is as independent as it can be.

She has constant company, care 24/7, amazing food, a safe environment and entertainment. She is so settled that she believes it's her workplace with the benefit of rooms. We can only thank the owners, managers and all staff for creating this outstanding place to live.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel mum is well cared for at Ganarew House. The staff and management are very good and helpful.

How likely would you be to recommend Ganarew House? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Very happy with the service provided at Ganarew House. Mum has been a resident since November 2014. Staff are caring and helpful and also friendly to relatives which is equally important. The managers are especially great, never too busy to spend time discussing my mum and her care needs. I am satisfied my mum is in safe hands and I can rest easy even when I can't visit as often as I would like to.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband has been a resident in Ganarew House for 3 1/2 years. At all times he is treated with the utmost kindness and care. The staff are exceptional I can't praise them too highly. From the manager to the carers, domestic and often staff members I have never received anything but politeness and great friendliness.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have ticked reasons down below. Cannot find fault with staff or the home.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are kind and thoughtful and really treat the residents as individuals and engage well with them.

How likely would you be to recommend Ganarew House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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