Ganarew House

Ganarew, Monmouth NP25 3SS
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9.9 92 Reviews
  • Ganarew House, Monmouth
Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 36 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

Our fees start at 1300.00 per week

These prices are only a guideline, please contact Ganarew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Simons (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)

Visiting

  • Visitors welcome at any time.
    No restrictions in place

Parking

  • Ample parking

Ganarew House Reviews (92)

9.9

Ganarew House has a Review Score of 9.9 (9.876) out of 10, based on 31 reviews in the last 2 years.
Over all time Ganarew House has 92 reviews.

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Date Published
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Reviewer Connection to Ganarew House
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Total of 92, showing 21-40
Review from Richard N (Son of Resident) published on 23 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff have shown a lot of care and attention to my mother since she has been in the home. This has continued even when my mother has been nasty and insulting towards staff. Nothing is ever too much trouble for them, the open-door policy makes the environment very welcoming and friendly, which makes
the visits more relaxing and a nicer experience.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your review. It is much appreciated.

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Review from T S (Brother of Resident) published on 21 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited my sister many times in the year she has been a resident, I have also phones to speak to the carers about my sister. On each and every occasion I have been struck by the warmth, friendliness, and compassion of everyone towards myself, my family, and most importantly my lovely sister.
I have been involved with a number of residential homes for over 40 years as a GP and I can honestly state that I am so relieved that my sister is in such a caring environment. Thank you all at Ganarew House!
Reply from Yasmin Messenbird, Financial Controller at Ganarew House

Thank you so much for your kind words - it is much appreciated and I will pass this on to the staff.

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Review from Claire W (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Management and staff of Ganarew House Care Home are absolutely excellent, nothing is too much trouble. Kind, caring and compassionate towards my 95-year-old mother and indeed my whole family. Mum was admitted in January 2024 due to my 96-year-old father breaking his leg, unable to care for her anymore.
Mum has Alzheimer's. She enjoys living here and participates whenever possible in the many activities on offer, bingo, armchair softball, a musical couple who come in with instruments for the residents to ring, rattle and ding along to a whole host of songs, old and new. The food is nice and appetising and is offered to visitors along with morning coffee, afternoon tea/biscuits. Visitors are welcome at any time without appointment which is a plus and as my father and I visit several times a week my sister every 5 weeks as she comes down from another town each time for a long weekend. Cannot fault in any way, all staff try so hard to accommodate many different requests.
Reply from Angela Hooper, Operations Director at Ganarew House

Thank you so much for your lovely review. It is much appreciated.

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Review from Gary J (Son of Resident) published on 24 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I turn up anytime of days and staff are always helpful and cheery.
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Review from F H (Friend of Resident) published on 2 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been a resident at Ganarew for the last 2 years. She had been happy and very well cared for. The staff were so friendly with her. When her health began to fail they sat with her and aided when needed.
I can't thank them enough for all their attention.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much. It was a pleasure to care for your friend.

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Review from A G (Daughter of Resident) published on 2 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Ganarew House recently for respite and is now a permanent resident. I couldn't be happier with the service they provide. My mum is very happy and settled which is down to the wonderful staff. Nothing is too much for them. There is a great enrichment programme and the food is wonderful.
The rooms are spacious, clean and bright and my mum's room has an en-suite loo as well. It feels like a big family and that makes me very happy.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your kind words. We appreciate it very much and are so pleased that you and your family are so happy.

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Review from E W (Granddaughter of Resident) published on 26 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother came to Ganarew House in April 2024, and since then we have noticed huge improvements in her mood and general outlook. The staff are always very welcoming, friendly, and approachable and nothing is ever too much hassle. Nan seems to enjoy their company and is very receptive to them. Her
health and hygiene appear to be well-maintained.
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Review from D D (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Ganarew House since March 2024. She has settled well and appears to be happy. All the staff are professional, lovely and very caring. They really look after my mum well, they engage with her, attend to her needs and are always welcoming and cheerful.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your kind words. I will pass this on to our lovely team

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Review from P W (Daughter of Resident) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care provided to our mum throughout her time in Ganarew. All the staff were welcoming, friendly and went to great lengths to care for the residents. Mum's bedroom was cosy and spotlessly clean. Meals were good quality, hot and nicely presented. I would not hesitate to recommend this care home.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. I will pass on your review to our team.

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Review from Janice S (Daughter of Resident) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to Gabarew House for a month for respite care. She settled in so well that she decided to stay. Whenever we visited, the staff appeared to be happy, fully interacting with residents. Always spotlessly clean, and the food - yummy! Can I book my place now, please?
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you for your kind words. It was a privilege to look after your mum.

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Review from Heather W (Daughter of Resident) published on 21 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lives with us, so to put her into respite care is daunting, I thought nobody can care for her like I do. How wrong was I . Mother is welcomed as a member of the family. The manager and the staff team are a family, the interaction between staff and residents is second to none. They work really
hard to motivate, often with lots of humour to engage with each other. I know my mother is content whilst staying at Ganerew House. The staff are very quick to spot signs of poor health and act upon it promptly. There are no smells other than cleanliness. The food is excellent and should you time a visit around a meal time, which incidentally are many, you too would be offered food. When the time comes for Mother to become a permanent resident, I will have no doubts or concerns for her well-being, care or happiness.
Reply from Julie Simons, Registered Manager at Ganarew House

Thank you so much for your lovely review. I will pass on your comments to our team.

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Review from J J (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been a resident at Ganarew House for about a month. He is very happy here. The staff are like shining stars radiating light and kindness. He had a fall on his 90th birthday but was treated quickly and efficiently and has received the utmost care and consideration throughout. Thank you! Thank
you! Thank you all at Ganarew House.
Reply from Angela Hooper, Operations Manager at Ganarew House

Thank you for your kind words; I will share your review with all the team at Ganarew House.

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Review from R B (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care of my father. I do not think I could find a more suitable home in the area to meet his needs. With severe memory loss, he needs a home which offers care with a mental health bias.
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Review from Brian A (Husband of Resident) published on 14 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A really friendly care home with great staff. The only downside is it could do with a coat of paint in the corridors and the carpets could do with replacing in the main areas. My wife tells me the food is good.
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Review from S H (Power of Attorney of Resident) published on 12 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Placed my aunt here after she had lived at home with care visits to support her as long as she was able to. She's been here eighteen months and says she's looked after very well. The staff are good to her, she always look well cared for and tidy.
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Review from Mary W (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been at Ganarew House for a year now. He went there after a stroke which further increased the dementia he was already experiencing. His anxiety caused by his memory loss was making it hard to cope with him at home. At Ganarew House the routine, the activities and care suit him very well.
He enjoys the food and it certainly smells very good. We are so pleased to have got him a place there. It's good to see all the various themes they have and to enjoy Facebook photos. The staff are professional and caring and I am always made welcome when I go to visit. The care is far beyond what I could offer him and he is thriving there.
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Review from Carol A (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is safe, clean, appears happy and well cared for. However, I would benefit from being updated on a fairly regular basis i.e. her daily routine, problems, highlights and medical issues. I feel that I have to be proactive in requesting information regarding my mother's well-being and, in particular,
concerns I have. The home has dealt with issues but I would value closer liaison. Thank you to the carers who support and care for her.
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Review from C O (Daughter of Resident) published on 26 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely lucky to have found such a beautiful facility and are always made to feel extremely welcome, the transition has been outstanding.
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Review from Cherry B (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been in the care home for ten years. In all that time, all the staff have been friendly and caring. Her room has always been clean and tidy and well-kept. Mum has always enjoyed the food and has never gone hungry or thirsty. All the residents look clean and tidy and in clean clothes every
day. There are activities each day which are offered to the residents. The staff contact me as soon as Mum needs further medical attention or to tell me of a change to medication. I am very satisfied with the care which my mum is given.
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Review from Jennifer M (Daughter of Resident) published on 24 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Ganarew House for several years, Mum is of a great age now. An honest account of Mum's time there is difficult. Suffice to say rather a 'roller coaster' which I guess has been very difficult at times. Mum is looked after by the staff incredibly well, they are kind, caring and dare
I say in this day and age, loving toward her. Mum loves the food, and eats very well. Her room is spotless. Mum is always very clean and in nice clothes when I go to see her, which is most weeks. The staff and I have, I believe, become friends over the years which is really nice for me. To sum up, I obviously worry about Mum, but really I have no need to.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Ganarew House is calculated as follows: ( (329 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 370 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ganarew House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Julie Simons

Job Title: Registered Manager

Worked from carer up to Registered Manager, I love Ganarew and the team

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