Ganarew House

This is a very happy caring home. The manager and her staff go far and beyond their duty to make sure the residents are cared for with dignity, are happy, safe and the food is amazing. My mum as settled in well, her room is always very clean and her clothes washed regularly and looked after. I could not have asked for a better choice of care home for my mum.

Mum-in-law receives excellent, loving care. The food is first class. My daughter and grandchildren have been invited to lunch when they have visited. Mum-in-law celebrated her 100th birthday recently and the caterer laid on an excellent afternoon tea so that her family could celebrate with her in one of the reception rooms. She thoroughly enjoyed seeing her children, grandchildren and great-grandchildren. The management also arranged for a local reporter to call to interview her and take her photo. We are very grateful to all the staff for their hard work at all times and especially during the current pandemic.

The staff are terrific and more importantly, we trust them. They are doing a terrific job, especially during lockdown.

Ganarew is a lovely home, the staff are very friendly and helpful. They go over and above what is expected of them. My mum has been there for over a year and she has had a stroke and has dementia. With COVID 19 the staff have been brilliant, they let us know how Mum is doing and we have been using Facetime so that puts our mind at ease and also it is lovely for Mum to see us. The management and staff have done a brilliant job with everything that is going on at this time and I am sincerely grateful.

Management are fabulous and very caring too.

My answers to the ratings will tell you how pleased I am with the care and love given to my husband and also to us as his loving family.

Staff very helpful and friendly at all times.

All the staff seem to always be happy and very pleasantly professional in all their duties and tasks, with a great deal of patience with all the residents - making for a pleasant visiting environment, especially bearing in mind the condition of some of the residents. Also, all staff and management always appear to be most helpful.

Staff and management are excellent. The bus days out could be better. Pleased to know that there is a permanent member of staff in the laundry.

We are always greeted and made welcome by the staff. My relative always looks clean and tidy. My relative always eats all the food which she is given, to which I feel is a very good standard. The staff are always very patient with my relative.

Fast forward five years and although Mum cannot walk any more, she is still happy and content, well-fed and not over-medicated. She is interactive with the staff whom she loves and trusts and they love her right back! I have witnessed the interaction between staff and other residents and the obvious affection that exists brings me to tears - it is so obvious that the staff here are all very special people and live for what they do. The manager and deputy manager, in particular, are second to none!

Particularly to my mum who spends her days visiting and spending time with dad whilst he is in your care. A huge thank you goes to every single staff member for their exceptional care and kindness.

My mother just recently became a resident at Ganarew House, she is very settled and appears happy each time I visit. The staff are very friendly and easy to approach. My mother's wellbeing has increased immensely, she looks well looked after, is always neat and tidy, ahs clean clothes and her nail and hair are kept clean. I can also see that she has put on weight.

My mother is very happy in Ganarew House. She is well cared for, enjoys the food and the staff are very kind and caring. Whenever we visit, there are always plenty of staff on duty.

We are very happy as a family with the care and support that mum in law receives. She is happy and well cared for. All the staff are very friendly and helpful. We would definitely recommend this home to others.

I am very close to my mother-in-law and it gives me peace of mind that she is looked after so well. The staff are so caring and patient and there is a lovely atmosphere when you walk in. Thank you all!

Thank you so much for looking after our mum.

It's a home from home feel about the house! Thank you, everyone, for all your hard work.

My mother has dementia and has been at this care home since last December. All her needs (including personal needs) are cared for by staff who are extremely good at their job. The staff are very kind and helpful with mum and are also easy to talk to. I know that my mother is being looked after very well and that she has 24-hour attention.

Staff make you feel part of the Ganarew family and have lovely relationships and bonds with the residents.