Ganarew House

Ganarew, Monmouth NP25 3SS
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9.9 92 Reviews
  • Ganarew House, Monmouth
Ganarew House is situated in a quiet Monmouthshire village and surrounded by attractive countryside, much to the enjoyment of those that receive long-term elderly and specialist care at the facility.

The home can house 36 occupants in total and is suitable for many with mobility issues, with good wheelchair access and staff that are trained in increasing the comfort of residents.

Many of the home's rooms have views over the Wye Valley and all residents benefit from the home's own minibus, which takes them often on trips to local tourist attractions and picturesque landscapes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

Our fees start at 1300.00 per week

These prices are only a guideline, please contact Ganarew House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Julie Simons (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)

Visiting

  • Visitors welcome at any time.
    No restrictions in place

Parking

  • Ample parking

Ganarew House Reviews (92)

9.9

Ganarew House has a Review Score of 9.9 (9.876) out of 10, based on 31 reviews in the last 2 years.
Over all time Ganarew House has 92 reviews.

Overall Experience
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  • 24
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Date Published
  • 92
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Reviewer Connection to Ganarew House
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Total of 92, showing 61-80
Review from Jayne J (Daughter of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has suffered from very poor health over the past couple of months and returned to Ganarew House after a stay in hospital. His care has been outstanding, he has been treated with dignity and looked after so well by everyone at Ganarew House.
We cannot thank everyone enough for their continued
support and kindness for his care and the support they have given us as a family.
Particularly to my mum who spends her days visiting and spending time with dad whilst he is in your care. A huge thank you goes to every single staff member for their exceptional care and kindness.
Reply from Grant Douglas, Operations Director at Ganarew House

Thanks for the lovely review for Ganarew House, I will pass you comments to the staff team.

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Review from Jackie S (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother just recently became a resident at Ganarew House, she is very settled and appears happy each time I visit. The staff are very friendly and easy to approach. My mother's wellbeing has increased immensely, she looks well looked after, is always neat and tidy, ahs clean clothes and her nail and
hair are kept clean. I can also see that she has put on weight.
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Review from J F (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy in Ganarew House. She is well cared for, enjoys the food and the staff are very kind and caring. Whenever we visit, there are always plenty of staff on duty.
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Review from Julia S (Daughter-in-law of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very happy as a family with the care and support that mum in law receives. She is happy and well cared for. All the staff are very friendly and helpful. We would definitely recommend this home to others.
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Review from David C (Mother-in-law of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very close to my mother-in-law and it gives me peace of mind that she is looked after so well. The staff are so caring and patient and there is a lovely atmosphere when you walk in. Thank you all!
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Review from A M (Daughter of Resident) published on 10 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ganarew House continues to provide a home for my mother. Her needs are very extreme and yet somehow the wonderful caring staff and managers help her to get through every day.
I cannot thank all the staff enough for everything they do for my mother who is living in her own "hell" and "heaven" throughout
different times each day.
Thank you so much for looking after our mum.
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Review from Lesley H (Daughter of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone at Ganarew House have been very kind and loving to my mum.
If mum needs anything they always are prompt to let me know.
I always sing your praises if anyone asks me about the care at Ganarew House.
It's a home from home feel about the house! Thank you, everyone, for all your hard work.
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Review from C M (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has dementia and has been at this care home since last December. All her needs (including personal needs) are cared for by staff who are extremely good at their job. The staff are very kind and helpful with mum and are also easy to talk to. I know that my mother is being looked after very
well and that she has 24-hour attention.
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Review from T B (Granddaughter of Resident) published on 13 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ganarew is an extremely welcoming home.
Staff make you feel part of the Ganarew family and have lovely relationships and bonds with the residents.
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Review from Diane E (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is extremely happy at Ganarew. The staff are fabulous, friendly and helpful, great food and good activities. She got a lovely room which is kept very clean.
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Review from K B (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ganarew is a very friendly and homely care home. The staff are friendly and approachable and have a good interaction with residents. Mum has always seemed relaxed and happy which is a testament to the care she receives.
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Review from Simon D (Son of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been extremely happy at Ganarew. Any deterioration has been hers, not the homes. She is treated with real kindness and has in the past been able to recognise this. She trusts the staff and recognises their benevolent attitude towards her. Her accommodation is pleasant and she has been
fed well.
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Review from Helen D (Sister-in-law of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law has been at Ganarew for almost thirteen years and has been looked after exceptionally.
She has been well cared for in every way and is very happy there.
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Review from A D (Daughter of Resident) published on 3 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Ganarew House is a welcoming environment and staff and management are friendly, kind and approachable. There are some improvements that could be made, but overall I feel confident that Mum is safe and well cared for.
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Review from Beth D (Granddaughter of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, great atmosphere, always made to feel welcome. Very happy that my gran is here. Such an amazing care home.
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Review from David B (Son of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good clean care close to home.
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Review from Merci R (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 89-year-old mother has been at Ganarew House for approximately 5 months. She suffers from Alzheimer's and vascular dementia and mostly speaks Spanish. The staff have been very accommodating and empathetic in spite of the language difficulties. The ambience is jovial, warm and caring.
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Review from Susan D (Daughter of Resident) published on 27 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have found carers very helpful. The care my mother gets is good and food is excellent. Possibly a bit more entertainment and trips out. Can't fault anything there. Very clean, showers regular. Staff lovely.
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Review from R S (Daughter of Resident) published on 26 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As our mum deteriorates we have had to ask questions from the staff, for understanding the dementia process. All have been helpful and kind. Generally, anything that concerns us is responded to quickly and with a professional manner. Mum appears cared for and usually clean. However, despite all her
clothes being named we do find her in someone else's trousers!
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Review from S R (Aunt of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience with Ganarew Care Home has been very good, nice staff who have made a real effort of interacting with my aunt. The only complaint I really have is the amount it costs to keep my aunt in this establishment.
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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Ganarew House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.876 for Ganarew House is calculated as follows: ( (329 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 370 Ratings = 4.876
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Ganarew House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Julie Simons

Job Title: Registered Manager

Worked from carer up to Registered Manager, I love Ganarew and the team

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