






Whitegates Care Home is rated "Outstanding" by the CQC (July 2023) and is situated in the pretty market town of Bromyard and provides friendly and professional care for older, frail residents with various care needs. Whitegates is proud of its reputation within the local community.
The home ensures quality of life and dignity is paramount for all its residents and the ethos of the home is 'to provide the kind of...
Care Provided by Whitegates
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are agreed following an assessment. This ensures we provide the right level of care and support. The fees include all services apart from Hairdressing, Chiropody.
The price(s) shown are provided by the care home. Contact Whitegates for full pricing details and T&Cs.
Contact Whitegates to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Herefordshire Care Homes
- Private Owned
Person in charge
- Annette Morris(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2012
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (6)
Visiting
- Visitors welcome at any time.
Parking
- There is an on site care park.
Whitegates Reviews (71)
Whitegates has a Review Score of 9.8 (9.805) out of 10, based on 13 reviews in the last 2 years.
Over all time Whitegates has 71 reviews.
I chose this home for my elderly friend for a two-week respite stay after he came out of the hospital. I looked around the home first and was very impressed by the kindness of the staff. All the patients look well cared for and happy. My neighbour stayed here for a couple of weeks just before Christmas and was really well looked after. The staff were so kind.
Thank you for your kind feedback. We're so pleased you felt confident choosing our home and your friend was well cared for. Your comments mean a lot and will be shared with the team.
My dear friend lived at Whitegates for a few years following a long stay at hospital. The care he had was nothing short of miraculous. We didn't expect him to be with us for long, but with the love and care he received, he learnt to walk again and regain control over his life. Thank you to the incredible staff for everything you do.
From the time I moved into this care home I have found everything to be of the uppermost excellence, therefore there is nothing more I can add.
She gets hugs when needed and reassurance when she is struggling. That goes out to the family as well. Having Dementia could mean that person is lonely, angry, frustrated, sad ,lost and with the care of these people who are very special to us as a little family we get through it as well as the person with Dementia. To me all the staff are worth there weigh in gold .
She also has a social life and days out. This is organised by a wonderful lady who understands everyone's needs. To most residence music is there soul enjoyment.
Thank you everyone .
Excellent care home where residents are looked after with care and empathy in beautiful surroundings and where their family and friends can visit them with ease.
They have a lovely dining room where they have a choice of food from a menu at each mealtime and a comfortable lounge where entertainment is laid on for residents.
I went to visit an old friend Alan, and was truly impressed with the facilities and staff. From the front door all the way through the building, it was light, bright and smelled lovely. The staff were friendly and knew the residents all by name which was great to see. I was offered a coffee and was made to feel very welcome. What a joy to behold a "care home" which actually felt like it was the clients homes and not an institution. I was lucky to see a new bedroom" wow it's nicer than my bedroom at home. Alan was relaxed and happy and must have chatted too much as, when i left he was dozing in the lounge. Anyone considering a place of safety for a loved one, which is a home from home please visit here !!
Thank you so much for taking the time to share such a wonderful review. It truly means a great deal to us.
We are delighted to hear that you felt welcomed and that the home made such a positive impression from the moment you arrived. Our team works very hard to ensure the environment is warm,...
My dad has been at Whitegates for a few years, he is very well cared for by super staff who attend to his every need. The staff feed, wash and dress him, he is always very calm and happy. Staff take him out on trips to local cafes we go and meet him there. There are weekly activities emailed to us which we are welcome to go to. I cannot recommend this place highly. We are very lucky he is so well cared for.
What has meant just as much to us is the support they've shown our mom. She's always kept informed, listened to, and made to feel part of the care process. The peace of mind this gives us is invaluable.
The musical activities in particular have been incredibly special. Watching my dad completely immersed in the music, often sitting and conducting with such joy and focus, is deeply moving. It's like he enters a whole new world - one where he's fully engaged and alive in the moment. These moments are priceless for all of us. Thank you, Whitegates, for everything you do. You've made a difficult journey so much easier, and we're incredibly grateful.
We're so pleased to hear how much Whitegates has meant to your family and your stepdad. It's wonderful to know that our care and support have brought comfort and peace of mind to you all. Our team works hard to create a home where everyone is valued as an individual and where families feel included...
Thank you
Thank you so much for taking the time to share such a heartfelt review. We're truly delighted to hear that Alan is living so well with us at Whitegates and that you feel supported and involved in his care. Our team is passionate about providing care and support that respects each individual's...
Outstanding care home. We visited and had Christmas Lunch with our friend who we have POA for. The staff always make us feel welcome and nothing is too much trouble for either the resident or the visitor. So pleased we found this care home and would have no hesitation recommending it to anyone in need cof are services.
Very good.
Whitegates couldn't be a better home for him. If we had to go into a home we would very happily live at Whitegates. (I think my wife is trying to get me a booking for me behind my back.)
I have been to several care homes visiting relatives over the past 10 years and Whitegates is by far the best I have ever experienced. The staff are caring and empathetic and they have enough of them (most homes seem to be understaffed), many with a lot of service years - so much experience. Excellent facilities, lovely rooms, great food - it really is like a 5-star hotel. Exceptionally well managed by a great team.
Thank you for leaving such lovely comments it's such a pleasure to look after your loved one. I will share your feedback with the team!
Whitegates is well maintained and regularly upgraded, which keeps it looking very pleasant and clean. My father is extremely well cared for and the staff are kind, friendly and treat him like family. The entertainment on offer is very interactive with great trips out and wonderful performers. Families are always invited to take part if they would like to, and I couldn't wish for a better care home to look after my dad.
Thank you Mandy, it's wonderful to hear these positive comments, and great to see how much your Father benefits from the activities and trips out of the home.
This is a wonderful place. Superb care and smiling attentive staff at all times. No better care Anywhere! My husband, who is a stroke survivor, has made significant progress, particularly with his mobility. I cannot thank the staff enough.
Thank you so much this review. Supporting people to maintain their independence and live well is a priority for us so I'm really pleased to read your review. I'll share your comments with the team.
This place is a godsend! Wonderful dedicated staff. Friendly and firm.Great relationships with the residents. Lots of fun and laughter in many and varied activities yet also caring for the individual.
Having visited my mother today, I was delighted to get some feedback from one of her regular carers, which was positive and good to hear. Whitegates is a very caring environment.
Thank you so much for giving us this lovely feedback. It's a pleasure to support your mother and we will pass on your comments to the whole team.
Good to see Mum so well cared for by caring members of staff. Thank you.
Thank you very much for giving us this lovely feedback, its an absolute pleasure to care for your Mum and we will pass on your comments to the team.
There is always a cup of tea available should we want one and a piece of cake.
The entertainment ladies are always engaging and involve my wife and I, in almost everything they do.
Love the fact that the building is being updated and brighter.
My mother-in-law stayed here at Whitegates Bromyard recently, initially for a two-week stay to see how she liked it. Unfortunately, her second week was cut short due to a nasty fall which needed an emergency visit to Hereford hospital where they identified a bleed on the brain. During her limited time at Whitegates family members visited most days to see that she was okay and whilst we acknowledge that Whitegates had a "Outstanding" assessment by Care Quality Commission back in 2018, the family were disappointed in some aspects of the care provided. One specific area of concern was how frequently we observed staff members using their mobile phones and watching TV when they should have used this time to interact with their residents. This unfortunately was witnessed all too often by family visitors. Not the best experience but sadly probably a very common experience for many living in a care home these days. I'm glad to report that my mother-in-law has now recovered from her injury.
I hope you found our meeting helpful. I was pleased to show you that the mobile phones you refer to were in fact the devices used by staff as part of the digital care planning system and not mobile phones. I know you found it reassuring to see that your mother-in-law had almost 1-1 care during the...
He, unfortunately, died after suffering from a stroke. The end-of-life care, kindness and sympathetic treatment of relatives will never be forgotten.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 28 July 2018Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Whitegates.
There are no upcoming events for Whitegates.
Awards / Recognitions (2)
- 30 Jan 2026Recipient: Herefordshire Care Homes
- 30 Jun 2021Recipient: Herefordshire Care Homes
Accreditations
There are no accreditations posted yet for Whitegates.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Whitegates
What types of Care is Whitegates registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Whitegates have?
There are 35 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Whitegates?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Whitegates to the centre of Bromyard?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
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