Brambles Residential Care Home

Birchfield Road, Headless Cross, Redditch B97 4LX

Brambles Residential Care Home, Redditch, Worcestershire
Brambles Residential Care Home, Redditch, Worcestershire
Brambles Residential Care Home, Redditch, Worcestershire

Brambles Care Home is a purpose built property that meets the new National Minimum Standards for registered care homes.

The home is situated in a tranquil residential area of Headless Cross, and is approximately two miles from Redditch town centre.

Brambles offers short and long stay care and is registered for 64 places. The home is set back from the road in large, peaceful gardens with many rooms enjoying views across open countryside to the beautiful Malvern Hills.

Group: Sanctuary Care Ltd

Person in charge: Margaret Hook (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 64 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 64

Shared Rooms: 0

Rooms with ensuite WC: 64

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Brambles Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.7 Brambles Residential Care Home has a Review Score of 9.7 (9.678)

The Review Score of 9.7 (maximum of 10) for Brambles Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Brambles Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 14 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.678 for Brambles Residential Care Home is calculated as follows: ( (240 Excellents x 5) + (82 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 335 Ratings = 4.678

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Brambles Residential Care Home is based on 14 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.8 positive Reviews (64 registered maximum number of service users ÷ 5). 14 Reviews ÷ 12.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    21
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Brambles Residential Care Home?

  • Extremely LIKELY
    26
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Brambles Residential Care Home

  • Son of Resident/Service User
    9
  • Resident / Service User
    8
  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Realising how ill I was my relatives looked for local care homes who offer 24/7 cover. Research came up with the highly recommended home in which I now reside, steady work by the staff developed my ability to walk unaided, dress, take care of personal hygiene, partake in gentle exercise and improve my confidence. The home offered access to services such as opticians, hairdressers, chiropodists which I have used is close to the local hospital "follow up" treatments has proved useful.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't wish for better. I am quite happy here, this is my home. My daughter asks if she can come and live here to be looked after.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very happy with the care provided and enjoy the activities. Food is excellent.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Extremely good - especially the activities.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My stepmum moved into the Brambles in May 2017 approx. I find the manager and all the girls/lads very helpful. If I want anything doing for my stepmother I find them most helpful and they make you feel at home.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

I found this a very pleasant experience, especially the ability to go out and about in the garden, as I am usually an outdoor person.
The care available was very comforting and extremely efficient.
I would especially mention the manager, who runs a good 'tight ship' keeping everything well under control and running very well.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Excellent care home. Comfortable and attractive en-suite rooms. Spacious corridors. Lovely lounges and dining areas. Plenty of space to move around. Clean, light and airy.
Super staff. Residents treated with respect, warmth and care.
Problems dealt with efficiently and promptly.
Excellent communication with myself if problems arise and good support given.
Very pleased indeed with the whole environment and particularly with the care given to my elderly father.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I can honestly say that my aunt's stay at Brambles Residential Care Home was wonderful.
The staff are both courteous and professional. Caring too.
My aunt was always clean whenever I visited and it was at different times during the day.
She couldn't have been in better hands.
Thanks to everyone involved.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum has been here four years and her care has always been very good. She is probably one of their more difficult residents as she refuses to join in. She complains to me but in conversation with her carers, is seems unfounded. They are working hard to get her out of her room and after all these years seem to have at last succeeded! Well done!

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Mom has a pleasant room with a nice garden view and en-suite wet room. Staff are always helpful and Mom is well cared for.

How likely would you be to recommend Brambles Residential Care Home? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The residents were having a lovely time playing skittles today. They were clapping and joining in the fun.

When I visited before Christmas they were all playing cards which was also very good.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since coming here we as a family have noticed how well she is settling into her surroundings. Her anxiety has become less, she has also come to terms with where she lives and seems to have a lot more peace of mind which as a family, was our main concern.
If and when we may have concerns ie healthwise we can approach the staff, with the knowledge that something will be done. We as a family find that comforting and thank you for that.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everything is very good.
Gardens are nice

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mo mother came into the home after breaking her hip. The first month was difficult but staff encouraged her to get up and about. For 6 months she had a lovely time, making friends and really enjoying life again. Sadly she was diagnosed with aggressive cancer 4 weeks ago. The staff were brilliant in their care for these last weeks making her as comfortable as possible during the time. I couldn't fault them at all in the care they gave her.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was extremely happy after her 2-week respite care whilst at Brambles Residential Care Home. She came home relaxed and happy with lots of good positive comments from her stay.
"The staff were very nice."
"They made sure I was comfortable."
"The food was very good."
As my mum has lost her sight now, Brambles Residential Care Home were very caring, understanding and helpful. Sadly not the experience she had a year ago staying elsewhere. Thank you :)

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When mom first went into Brambles Residential Care Home she has been diagnosed with dementia 2 years before and had just left hospital after having pneumonia which she nearly died from so when she went into Brambles Residential Care Home she was still recovering and was still quite poorly but thanks to the staff she slowly got better and now 2 1/2 years later she is physically healthy and loves her life in Brambles. This year she celebrated her 90th birthday I can't thank the staff enough for putting the life back into mom and the sparkle back in her eyes.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Very good emotional intelligence used by all staff with regard to the care of my mother. She is treated with respect.
Senior carers on the ball with regard to issues as they arise.
Perhaps a notebook in mothers room where staff and family can write to each other to aid communication?

How likely would you be to recommend Brambles Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As always facilities and quality of care are a credit to efficient management and hardworking staff.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mom has received excellent care at Brambles Residential Care Home. She has a lovely room which has been nicely decorated and is kept lovely and clean. The care she receives is excellent and very attentive. Any issues that mom has are acted on very quickly - recommended.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My brother continues to be treated with kindness and care for his well-being. Support is good, in the context of staff who have many demands on their time. Of particular note is the increased level of activities undertaken for and with residents over the last few months, the good results of which are clear.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care home excellent. Staff friendly and helpful. Resident well looked after. Nothing was too much trouble for the staff.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Home from home delightful staff very attentive. Happy my mum is taken care of here at Brambles Residential Care Home. The fridge on the 2nd floor is past its sell by date.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Kate Yates, senior pr officer at Brambles Residential Care Home responded to this review on 11 Oct 2016:

Margaret Hook, Home Manager said: “Thank you for your review and your comments about my team and how well your mum is cared for. Just to reassure you the fridge is just two years old and is in working order, being PAT tested every year.”

My mother moved to Brambles in April 2015, she immediately felt at home and loved her new room, especially as she was able to add some of her own possessions.
Mom's care was excellent and the carers listened to her needs and spoke to her in a relaxed and compassionate way. She made friends with residents and go on with all staff. At times I felt there should be another carer on duty as staff seemed rushed in trying to complete all their duties.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

The kindness and care I have and do receive are everything anyone in need could hope for. Every member of staff check to see if there is anything I need. I cannot find the right words to thank them or show how much it means that they really do care.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum is so happy at The Brambles, she has settled well and has been cared for brilliantly by everyone a the home. There is only one word to describe how I personally feel about the level of care and attention that mum gets. EXCELLENT!!

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since December 2015, the whole service is excellent, I have been treated with dignity and respect, the care and all the teams have been excellent. I have no complaints. I am happy to recommend the home. It's really lovely.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has recently gone through the process of beginning a permanent resident at The Brambles. During this harrowing time the manager has been exemplary in her support and compassion. The care staff have gone the extra mile in supporting my father with great compassion, empathy and humour. This level of care has also been extended to the rest of the family and we have been welcomed into The Brambles family with warmth. Communication and sharing of information has also been very good and I feel a valued partner in the care my father receives.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

our first experience of a care home was a positive one. A homely atmosphere, caring and attentive staff. Excellent facilities, flexible approach. Will definitely use the Brambles again.

How likely would you be to recommend Brambles Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

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Staff Profiles

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Care Home Idol 2016

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