Brambles Residential Care Home

Birchfield Road, Headless Cross, Redditch B97 4LX
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9.5 92 Reviews
  • Brambles Residential Care Home, Redditch
The team at Brambles are devoted to supporting their residents to live life to the full. They follow Sanctuary Care’s Enriching Lives Framework, based on the six senses people need to feel truly happy and fulfilled – a sense of achievement, belonging, continuity, purpose, security and significance.

For example, one gentleman loved fishing, so recently a member of staff took him on a trip to a fishing lake with his daughter. He was proud as punch to catch five fish, which gave him such a sense of achievement. Another resident has special childhood memories of Studley Castle, so another member of the team took her and a small group of residents there for a special tea.

The team provides residential, dementia and respite care, which can be booked in advance, for example if you care for a loved one at home and would like to take a short break of your own, you can pre-book respite care for your loved one.

Brambles has a very warm, family feel. And there are lots of lovely spaces in the home to enjoy, from the beautiful large gardens, complete with an allotment plot, a summer house and a heated outdoor café pod. The bedrooms have ensuite walk in wet rooms and there is a hair salon, for regular appointments with a mobile hairdresser.

There are so many activities to enjoy, including gardening, regular visits from local school children, baking, knitting and book clubs, interactive games on the giant tablet and pampering sessions. There are plenty of trips out into the community, whether visiting a local garden centre or enjoying a pub lunch.

Residents enjoy home-cooked meals in the dining room every day, as well as freshly baked cakes with afternoon tea.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Care: from £1317

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1317 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Brambles Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Andrew Green (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Brambles Residential Care Home Reviews (92)

9.5

Brambles Residential Care Home has a Review Score of 9.5 (9.513) out of 10, based on 14 reviews in the last 2 years.
Over all time Brambles Residential Care Home has 92 reviews.

Overall Experience
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Date Published
  • 92
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Reviewer Connection to Brambles Residential Care Home
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Total of 92, showing 41-60
Review from Robert C (Husband of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My wife has been a resident at The Brambles in excess of 7 years - due to Alzheimer's.
When she first arrived the Brambles was a homely, pleasant environment. But in recent times has been redecorated and changed to look more clinical. Such a shame because the staff and standards of care are second
to none but the environment now spoils the efforts of the staff. Also, the "new" furniture seems difficult to keep clean and is often dirty.
Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your kind words about our team and the care we provide.
I will pass all of your feedback onto the team.
Best wishes, Fae

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Review from Mark A (Son of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff helpful and informative and very friendly. They also provide for my mother's needs.
Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for your good feedback about our home and team, we really appreciate your kind words.
Best wishes, Fae

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Review from R T (Son of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my mother receives at the Brambles is exemplary. I cannot thank the staff enough for the way they look after her.
Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you so much for your kind words about our home. The team will be thrilled.
Best wishes, Fae

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Review from Mairead R (Daughter of Resident) published on 31 January 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum 84 yrs old had to go into respite after an operation due to circumstances, it was all extremely last minute, but the staff couldn't do enough to help me to help my mum with her recovery. The lady who checked her in and found out her needs and requirements was amazing, her diligence and care enabled
my mum to have a fantastic experience whilst in their care. From entering reception to all the fabulous staff who helped my mum so much in her time there, I can only offer my sincere thanks and lasting appreciation, anyone in their care will be much more than happy and their family members can rest in the knowledge that their family are in good hands.
Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Thank you for such a lovely review - our team will really appreciate your kind words.
Best wishes, Fae

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Review from Ann Shirley S (Respite Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staying at the Brambles helped me to recover from my hip operation and there were three particular carers that went above what was expected. They have all given me help and care.
Reply from Fae Doherty, Senior Marketing Officer at Brambles Residential Care Home

Dear Ann, thank you so much for your kind words. It is wonderful to hear how the team helped you in your recovery. Best wishes, Fae.

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Review from A S (Son of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were fantastic and so caring right to the end. The end of life care was superb (for Dad and us visitors).
Reply from Fae Doherty, Marketing Officer at Brambles Residential Care Home

Thank you for your kind words. I am very sorry to hear of the passing of your father, however, it is good to hear how pleased you were with the support for both your father and family throughout. Best wishes, Fae

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Review from Michelle I (Daughter of Resident) published on 14 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad had superb care on the dementia floor. He was treated with the same love and care as we, as family, would give him. It felt as though we had extended our family. The home provided him with end of life care, he has treated with dignity and respect the whole time. The support given to us was amazing
and made the whole experience of losing a parent feel special, loved and respectful. Thank you! You are amazing!
Reply from Fae Doherty, Marketing Officer at Brambles Residential Care Home

Dear Michelle, thank you for such wonderful feedback. I am so very sorry to hear of the passing of your father, but it is good to hear how pleased you were with the support and care provided during his time with us, and then after to you and your family. I will be sure to pass your kind words on. Best wishes, Fae

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Review from Jacqueline B (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are absolutely wonderful everyone of them. They really care it's not just a job to them, they go the extra mile each and every day for both residents and family. Nothing is too much trouble. The atmosphere in the home is so relaxed, perfect in every way. My mum has only been at the home for
just over a week and has already settled in wonderfully, thanks only to the staff and management at The Brambles. Thank you so much!!
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Review from Donald F (Respite Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very Victorian building in the process of being converted into a residential care home. The staff all got to make the stay relaxing and eating meals. They have activities both exhilarating and low key so everyone can take part. A session per day is given to music for the brain and get the body moving.
During the summer months, one or two of the residents attend to the garden which is very colourful at this time.
Reply from Fae Doherty, Marketing Officer at Brambles Residential Care Home

Dear Donald, thank you for your feedback, it is invaluable for others potentially also seeking respite care. I'm sure our team would be more than happy to have you join us again. Best wishes, Fae.

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Review from Jim (Son of Resident) published on 21 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nobody wants a close relative to be in a care home. Circumstances make it where it is the only option. Given the choice, my mother would clearly prefer to not be there, but she, unfortunately, is no longer able to live on her own, even with the support of carers throughout the day.
What the Brambles
have given to my mother is the gentle, permanent support she needs. She is no longer scared at night when it is dark. She has her own room with her own mementoes and pictures etc. She enjoys the activities that are organised - some more than others.
What the Brambles gives me, as her son, is peace of mind knowing Mother is safe and secure, with 24-hour supervision, every day. Sanctuary Care are nationwide, so their standards are as important to them as they are to me. All the staff are extremely helpful and courteous regardless of the time of day.
Reply from Fae Doherty, Marketing Officer at Brambles Residential Care Home

Dear Jim, thank you for taking the time to review Brambles. Your feedback is both invaluable to us and potential residents' families so it is much appreciated. I will be sure to pass this onto the manager and the team. Best wishes

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Review from Richard A (Son of Resident) published on 11 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very happy at The Brambles and the staff were considered an extension of the family.
The care was exceptional.
I truly recommend the care home to many people.
Reply from Sophie Middleton, PR Officer at Brambles Residential Care Home

Thank you, Richard, for your lovely review, it is fantastic to read such a glowing review. I am so pleased your mother was happy and settled when she was at the Brambles. Kindest regards.

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Review from Susan L (Daughter of Resident) published on 30 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came to Brambles in May 2018 for respite care. Excellent care whilst I was working away. She came again in November 2018, following discharge from a lengthy stay in hospital again the care and attention given to her was truly exceptional. The carers go out of their way to ensure that relatives
have peace of mind. I really hope she can continue to stay in the future.
Reply from Kate Yates, PR Officer at Brambles Residential Care Home

Thank you for such a wonderful review Susan - we look forward to welcoming your mother back to Brambles again in the future. Kind regards

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Review from V C (Daughter of Resident) published on 27 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The majority of the staff are caring and reassuring to the residents. Most communicate well to the relatives about changes in care and concerns.
Reply from Kate Yates, PR Officer at Brambles Residential Care Home

Thank you for taking the time to write this review - our activities team would love to speak to you to see if there is anything else you would like them to consider.

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Review from Angela R (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mom was in for one week at the Brambles. She was loved every day and didn't want to come home.
All the staff have been kind and caring and we thank them all for making my mom's week so special.
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Review from Julie R (Daughter of Resident) published on 26 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received was the best I could have hoped for. Each and every member of staff showed care and love both to dad, myself and my stepmother.
They treated us like family and made life so easy for us.
God bless you all. xxx
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Review from Hazel O (Resident) published on 12 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a good experience. Excellent care is given. I needed a lot of assistance and I was never made to feel it was too much trouble, staff were very kind and efficient, friendly and caring. They were busy all the time and at times I think more staff were needed.
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Review from James W (Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found excellent attention from staff and compliant with my wishes.
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Review from Geoffrey C (Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Realising how ill I was relatives looked for local care homes who offer 24/7 cover. Research came up with the highly recommended home in which I now reside. Speedy work by the staff developed my ability to work unaided, partake in gentle exercises and improve my confidence. Hairdressing and chiropodists
being close to hand for follow-up treatment has proved useful.
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Review from P S (Son of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father resides in the Brambles and is happy there, staff are friendly, helpful but rather in short supply! If I need to speak to a member of staff very often they are not around possibly due to the fact that they are stretched over 2 floors. It would be beneficial to both residents and families if
staff were available and constant ie the same team on the same floor daily. I have to praise the staff but do feel they are too rushed so don't have the time to stop and 'chat' or even do the simple things like stirring the cups of tea they bring round to the residents! Although I only visit so I cannot be there at all times I never see the residents doing anything other than watching TV! Music might be nice - conversations and movement instead of sitting constantly.
Reply from Andy Woodward, Home Manager at Brambles Residential Care Home

Thanks for your review. I was initially confused by some of the comments as these have not been raised with us before, but having spoken to you I am really pleased that we have resolved any concerns and that your father is very happy here.

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Review from Jane H (Daughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place, clean, warm, friendly.


Very efficient staff, very caring.


Keep me informed of anything important relating to Mum. Mum is extremely happy, loves the staff, the food, the friendly care she receives. Lots of activities.


I have complete peace of mind with Mum in Brambles. She

has no worries, nor do I.


Would recommend to anyone.


Mum has dementia so I have written it for her, but I have asked her all the questions.

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Current Review Score: 9.5 (9.513)

Overview of Review Score

The Review Score of 9.5 (9.513) out of 10 for Brambles Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.575 for Brambles Residential Care Home is calculated as follows: ( (112 Excellents x 5) + (41 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 167 Ratings = 4.575
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.938 Points relating to the number of positive Reviews for Brambles Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8. 12 Positive Reviews ÷ 12.8 = 0.938
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (1)

Andy

Andy Green

Job Title: Home Manager Joined: 2012

Andy has been a home manager with Sanctuary Care since 2012 and tells us what his role means to him.


I enjoy coming to work every day at the Brambles - the home has a lovely community feel and we all come here with a smile on our faces.


I have two parents in their 80s - one of them lives with dementia and one with kidney disease, so for me I'm always thinking about how healthcare needs to be both now and in the future, to continue to enrich the lives of our older generation.

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