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Burcot Grange Care Home

23 Greenhill, Burcot, Blackwell, Bromsgrove, Worcestershire B60 1BJ
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Residents and staff are members of a caring familyP E(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove
My mum has been there for a year and is safe, secure and happyP E(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove
All of the staff treat her with kindness, compassion and dignity.A P(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove

Burcot Grange Care Home is situated in the rural village of Blackwell. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the home, residents also benefit from cosy living spaces and spacious dining areas, so whether looking for a quiet spot to watch the world go by or have...  

Care Provided by Burcot Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,845N/A
Burcot Grange offers a beautifully unique home.

Please call for more information about rooms and weekly fees as these are care needs dependant.

Contact Burcot Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Osborne(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (28)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Parking

  • Plenty of parking at Burcot Grange and at the New Home The Lodge at Burcot Grange.

Burcot Grange Care Home Reviews (112)

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9.8

Burcot Grange Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Burcot Grange Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from P E (Son of Resident) published on 22 December 2023 Submitted via Website
Overall Experience
The team at Burcot Grange are always absolutely cheerful, friendly and caring. Residents and staff are members of a caring family.
Christmas is coming, and everyone is full of Christmas cheer.
Lots of lovely decorations.
Lots of Xmas activities.
My mum has been there for a year and is safe, secure and happy.
We don't have to worry about her.

Thank you, staff, and a very Merry Xmas to all.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for completing this wonderful review. We are so glad you feel Mum is safe, secure and a very happy lady.

Merry Christmas to you and your family too.

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Review from Roger W (Son of Resident) published on 25 October 2023 Submitted via Postal Card
Overall Experience

All staff are very friendly and genuinely care. Super treatment of Mum on passing of day.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for completing this lovely review, and so pleased to hear this is how you feel about our team.

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Review from Garry C (Respite Resident) published on 13 October 2023 Submitted via Postal Card
Overall Experience

A recovery period after major surgery. A very relaxing environment. All staff are exceedingly friendly and accommodating. Great choice of menus, carefully prepared. I thoroughly enjoyed my stay.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for your lovely review and taking the time to complete this. Thank you for your comments and glad to have supported following your operation.

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Review from E R (Daughter of Resident) published on 12 October 2023 Submitted via Postal Card
Overall Experience
Mum has been a resident at Burcot Grange for a month. We needed to find a care home quickly and Burcott Grange did everything in their power to help, to make the move as smooth as possible, and to welcome Mum and make her feel very much part of the community. Mum has settled quickly and is enjoying this community.

Any 'hiccup' has been handled with sensitivity and care, making Mum central to any decisions. My sisters and I are delighted with Burcott Grange and would certainly recommend it to anyone.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for lovely words. We're so glad to have been able to support with Mum's move to Burcot Grange and pleased with how well Mum is settling in and making new friends.

Many thanks for completing this lovely review.

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Review from A P (Son of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

Mum continues to be very well looked after. All of the staff treat her with kindness, compassion and dignity.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Many thanks for completing this review of Mum's care. The team will be pleased to see this.

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Review from Julie K (Daughter of Resident) published on 28 September 2023 Submitted via Postal Card
Overall Experience

Generally, we are very happy with Mom's care. The staff are very accommodating and helpful. Mom is settling down and enjoying her time here but still misses home but this is no reflection on the care and commitment of Mom's carers who were very understanding of her needs.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for completing this lovely review. It's always hard when a resident move's away from their home but we try our best to support them settle as well as possible and will continue to support in with mum.

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Review from Anne R (Daughter of Resident) published on 20 July 2023 Submitted via Postal Card
Overall Experience

From the assessment visit to my mum at her home, right through her respite stay at Burcot Grange, it was a five-star experience. Information regarding her stay was clear and forthcoming. My mum's stay was excellent because of the caring and friendly staff who always went the extra mile to look after her every need and include her comfortably in each activity.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

What a wonderful review. Many thanks for your lovely comments about our home and team members, we all appreciate it.

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Review from P H (Son of Resident) published on 3 July 2023 Submitted via Postal Card
Overall Experience

My mom was very pleased with her stay.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Many thanks for completing this review of Burcot Grange.

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Review from Sally M (Daughter of Resident) published on 31 May 2023 Submitted via Postal Card
Overall Experience

Burcot Grange Care Home is a lovely, comfortable place to live - it's like a four-star hotel. The staff are all very pleasant and friendly and nothing is too much bother. The grounds are lovely. The atmosphere is very homely.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you for this lovely review of Burcot Grange.

We are so pleased to hear that you feel this about the home when visiting your loved one.

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Review from L W (Daughter of Resident) published on 19 May 2023 Submitted via Website
Overall Experience
All the staff at Burcot Grange are very special people they work incredibly hard and have created a warm, welcoming family atmosphere for their residents and their visitors.
Since arriving at Burcot Grange my mom has blossomed into a happy engaging confident lady, she looks so well now as when she arrived at Burcot Grange she was underweight and very anxious.
The staff have been absolutely wonderful they have showed her kindness, respect and the care from all the staff is excellent.
My mom is a vegetarian and the staff have taken the time to set up meetings with us to find out what type of things Mom likes or dislikes and her favourite meals, so they have been able to provide her with plenty of choice on the daily menu - She has now gained the weight she lost in hospital and looks forward to her meals.

Since Mom has lived at Burcot Grange we’ve got our mom back, glamorous, make up on and ready for life! Thank you.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete this wonderful review.

We are so pleased to hear how happy you are with Mum's care and her progress since she has been here. Mum is always glamorous and a real pleasure to have her at Burcot.

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Review from Gladys H (Friend of Resident) published on 19 May 2023 Submitted via Postal Card
Overall Experience

I have visited at least 10 nursing/care homes for over 20 years and Burcot Grange is far superior to all of them in many ways.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this review, we are very grateful for your lovely compliment.

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Review from Anne R (Daughter of Resident) published on 8 May 2023 Submitted via Postal Card
Overall Experience

My mother is a relatively newcomer to Burcot Grange Care Home, having spent three weeks on respite care in March. She is gradually adapting to the fact that this is her permanent home and is settling in quite well. Everyone has been very kind to Mum and all the family and I am sure she will be very happy here.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete this review. It's been a pleasure to have Mum with us at Burcot Grange and although it takes time for residents to settle, she is doing very well and long may that continue.

We all love seeing her happy smile here.

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Review from Annie W (Daughter of Resident) published on 3 April 2023 Submitted via Website
Overall Experience

Burcot has given my mum a new and enjoyable life. I have seen her smile more, dance, sing and enjoy making friends there. She is hugged and loved by the staff. They have supported Mum through the very sad passing of my dad recently, with such enormous compassion and care. She has thrived physically, mentally and socially. We are so grateful to all the staff. The staff cared for my dad to such a high standard, I simply cannot thank them enough. As a family, we made wonderful memories at Burcot with Dad- he loved to enjoy the beautiful gardens, the events, the happy hours, quizzes and outings- especially the trips on the wonderful narrow boat, despite being in a wheelchair. The homemade cakes and shortbread were a highlight for Dad! The meals are lovely, the dining room is elegant and it is a joy to be able to share meals with loved ones there. Birthdays are celebrated as well as special days such as mothers/fathers day and obviously Christmas and Easter. The staff without exception are outstanding.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home
Thank you so much for taking the time to complete such a glowing review for Burcot Grange.

It is our pleasure to have looked after your father and continue to look after your mother. We were happy that Dad was able to enjoy the gardens and trips out during his time with us and hope that continues with your mother and that you all as a family can join us and enjoy with your families.

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Review from Alastair A (Son of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

The best compliment I can pay the team at Burcot Grange Care Home is that I always feel my mum is being well looked after and receives the care she requires. My sister and I are well looked after every time we visit and all staff members are polite, helpful and always on hand. The environment is ideally suited to my mum and we would never consider any other home.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this lovely review, it means a lot to us you are happy with the care Mum receives. We will be sure to share your comments with the team. Thank you.

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Review from Kim R (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Great home for Mom, good all-round care. Appreciate your patience with her when she is grumpy.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for taking the time to complete this review. It's our pleasure to be able to look after Mum.

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Review from Kirsty H (Daughter of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

The care for my mother has been excellent. During her time here she has been through many ups and downs and she has always been looked after with kindness and respect. All the staff are helpful and supportive both to Mum and to us, her family. We could not think of anywhere better for her to be cared for.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you so much for your kind words. We are so glad you are happy with Mum's care and that you are always looked after too.

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Review from J B (Respite Resident) published on 6 January 2023 Submitted via Postal Card
Overall Experience

The home was very comfortable and our room and facilities, excellent. The food menu was very good with plenty of choices. The staff were all very attentive and kind and helpful. We had the misfortune to go down with covid immediately on arrival and had to be confined to our room for our stay ( caught from our son). We had hoped to exercise in the grounds but this proved impossible. It rained every day anyway.

Reply from Kiran Chaggar-Smith, Home Admissions at Burcot Grange Care Home

Thank you for talking the time to complete the review for Burcot Grange. We are so glad to hear your stay, despite having covid was comfortable. It is always wonderful to hear that you felt the staff were so kind to you both.

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Review from Tricia B (Daughter of Resident) published on 13 October 2022 Submitted via Website
Overall Experience
My mother has lived in the Grange for a number of years. Her care has always been excellent and I have usually written about the brilliant reception staff, who make you feel so welcome, the activities people who do so much to add interest and creativity to the routines and the managers, always on hand, to sort any queries.

However, recently, my mother has been unwell and I have seen a slightly different side to Burcot. The care, managed by an outstanding team leader, has been expertly and seamlessly stepped up, to meet her needs. They get the balance right between encouraging her to do things for herself, whilst always being there to support her when needed. I have seen carers go out of their way to offer her choice, for example, going down to the kitchen to get her favourite soup when she changed her mind about what she wanted. Nothing is too much trouble. I feel incredibly grateful that my mother is receiving such great care and happily her condition is now improving.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home

Thank you so much for taking time to write this lovely review. Your words are lovely and will be shared with the team. It is our pleasure to be able to support Mum and her changing needs. This is Mum's home, nothing is too much.

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Review from P W (Regular Volunteer) published on 22 September 2022 Submitted via Website
Overall Experience

Our pupils have visited Burcot Grange twice weekly for many years, taking time to talk with residents and interact with staff, particularly the activities coordinator. We are always impressed with the level of care and respect shown to the residents, and how the staff are keen to educate younger people about living with dementia and the best way to interact with residents. It is very clear that the staff treat the residents as they would want their own family to be treated and it gives the house a warm and inviting feeling.

Reply from Kiran Chaggar-Smith, Home Admissions Advisor at Burcot Grange Care Home
Thank you very much for your lovely review. The residents really enjoy when the pupils visit us and we have missed it over the past 2 years.
The interaction from the students with our residents is always so wonderful and respectful. They bring a wonderfully different perspective into the home and clearly learn from each other.

Long may your visits continue.

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Review from G C (Resident / Service User) published on 14 September 2022 Submitted via Postal Card
Overall Experience

I was warmly welcomed to Burcot Grange and received excellent, friendly care at all times.

Reply from Paul Brady, Regional Operations Manager at Burcot Grange Care Home

Thank you so much for taking the time to leave a review, I am delighted that you received such warm and attentive care.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (8)

Accreditations

There are no accreditations posted yet for Burcot Grange Care Home.

Meet the Team (6)

Victoria Osborne
Victoria OsborneJob Title:General ManagerJoined: 2001

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

Lisa Tooker
Lisa TookerJob Title:Deputy Manager (Grange)
What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.

I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.

My experience:

I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.

About me:

I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.

Kiran Chagger-Smith
Kiran Chagger-SmithJob Title:Home Admissions Advisor
What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.

I also work at the marketing for the home, arrange events and network within the local community.

My Experience:

I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.

About Me:

I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!

Ailean Henry
Ailean HenryJob Title:Head of ActivitiesJoined: 2015
What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.

We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.

My experience

I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

About me

I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!

Toma Kennedy
Toma KennedyJob Title:Administrator
What I do:

I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.

My experience:

I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.

About me:

I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.

Dave Wilkes
Dave WilkesJob Title:Head of MaintenanceJoined: 2013

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

My experience

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

About me

I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

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