Burcot Grange Care Home

23 Greenhill, Burcot, Blackwell, Bromsgrove B60 1BJ
Review Us
9.8 108 Reviews
  • Burcot Grange Care Home, Bromsgrove
Burcot Grange Care Home is situated in the rural village of Blackwell. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the home, residents also benefit from cosy living spaces and spacious dining areas, so whether looking for a quiet spot to watch the world go by or have a drink with friends or loved ones, there is a place for every occasion.

The care team at the home offer personalised and high quality support services. Every resident is treated with respect and dignity and seen as an individual. With a wealth of experience and regular training, they are able to cater for a wide range of needs and requirements, offering the care and support to empower residents to live a happy and fulfilled life.

To find out more about this luxury care home, please contact the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1595

Burcot Grange offers a beautifully unique home.
Please call for more information about rooms and weekly fees as these are care needs dependant.

These prices are only a guideline, please contact Burcot Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Victoria Osborne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (6)
  • Single Rooms with Ensuite Wet Room (28)
  • Couples/Companion Rooms with Ensuite Wet Room (6)

Parking

  • Plenty of parking at Burcot Grange and at the New Home The Lodge at Burcot Grange.

Burcot Grange Care Home Reviews (108)

9.8

Burcot Grange Care Home has a Review Score of 9.8 (9.836) out of 10, based on 22 reviews in the last 2 years.
Over all time Burcot Grange Care Home has 108 reviews.

Overall Experience
  • 95
  • 12
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Date Published
  • 108
  • 5
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  • 22
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Reviewer Connection to Burcot Grange Care Home
  • 38
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  • 15
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  • 3
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  • 1
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Total of 108, showing 61-80
Review from Carrie C (Daughter of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Burcot Grange for respite care. Her suite was beautifully appointed and the fantastic staff were incredibly welcoming.
Without exception, everyone at Burcot Grange is warm, friendly and caring. The whole place feels like one happy family.
Reply from Kiran Chaggar, Home Admissions Advisor at Burcot Grange Care Home

Many thanks for your feedback. It was and always is our pleasure to look after our residents and make them feel welcomed in a home like environment.

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Review from Barry H (Respite Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The main reason for my stay at Burcot Grange was to give my wife the chance of taking a break from daily routines at home surrounding my health issues and associated problems. The planned break in June was ideal for both of us when my wife enjoyed her garden touring and I was looked after wonderfully.
I enjoyed socialising with various people as well as the pleasant menu and entertainment backed up by the attentiveness of staff members. I plan to return in October 2018 and thanks to Burcot we can, hopefully, plan for 2019.
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Review from R W (Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
An elegant converted manor house in beautiful grounds, which are about to be desecrated by the erection of cottages, shops etc, which will no doubt increase the company's income but not enhance the care of residents.
Our suite was good but not fully equipped, especially the kitchen. The beds were uncomfortable
and the carers were mostly unable to make them up properly, so the sheets were always tucked up.
Most of the carers were competent and efficient but a small number were lacking in a sense of caring for disabled elderly residents.
The exercise classes which we attended were brilliant, while quizzes and bingo were fun.
The administrators seemed to be more involved with the lodge rather than the Grange so we saw little of them.
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Review from Yvonne R (Respite Resident) published on 15 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burcot Grange is a very caring home with beautiful surroundings. I would never be worried about coming back for a stay or residence.
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Review from E J (Respite Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ideal for me needing respite care short term.
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Review from Erica (Respite Resident) published on 12 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My respite room was very comfortable and spacious with plenty of space for my wheelchair. It had a wonderful view of the grounds overlooking countryside. There was ample room for guests to sit and also a dining table where I could take meals if I wished. The home had arranged a pressure mattress for
me as per my needs.


The home is clean and tidy and does not smell.The dining area is always set up like a restaurant and I was able to choose meals from a daily menu. Lots of activities to take part in. There is a visit by a hairdresser. The staff were courteous and kind and always willing to help. I do not like to take respite but going to Burcott makes it all a little easier as it's so nice there.

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Review from M M W (Respite Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is limited by one week of rest care having only visited other care homes. It was very beneficial for me and much better than many, but understandably expensive. As I was mobile with a rollator, 81 years and mentally alright, I walked in the outstanding, beautiful extensive gardens.
The
grand old house, real log fires and happy atmosphere, welcoming yet warm and homely with caring staff, a good variety of public and personal rooms with views. Activities where residents could join in with - music, singing, dancing, reminiscing, poetry but I was not there for outings or crafts. With some, I had very interesting chats, and the less able were included well.
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Review from Marguerite P (Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found all the staff kind, polite and with endless patience.
The house was always warm.
The food very good and also served on warm plates.
The gardens well kept and a pleasure to walk in.
Clean towels always available and the bedroom and bathroom kept very clean.
I didn't have the best bedroom
but that was understood before I came in at the last minute.
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Review from T S (Respite Resident) published on 4 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed for respite for 2 weeks.
Very good welcome. A very relaxed and calm atmosphere.
All staff responsive, caring, thoughtful, respectful and flexible to one's needs/wants.
I received a lot of TLC and was sorry to leave.
The Grange is maintained to a high standard with lovely interesting grounds.
Activities
available every day.
Furnishings like a top hotel yet designed with residents' needs in mind.
Food well presented with a daily menu from which residents were encouraged to choose.
Laundry very quickly and well attended to.
They delivered more than expectation raised by the brochure.
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Review from Elizabeth O (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has recently experienced a week of respite care and has returned home full of praise. She like me finds the staff extremely pleasant and always finding time to chat. The activities are very much appreciated and I consider them to be an important part of the day. I am always happy for my mother
to go for respite care and so is she.
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Review from P H (Respite Resident) assisted by family/friend published on 21 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after - cheerful staff - could do with more carers - delightful gardens.
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Review from Carol D (Niece of Resident) published on 14 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
On the whole, we are really pleased with the care Auntie is receiving. There have been a few issues with Aunties breakfast times, but these seem to have been resolved, by waking her earlier. It means she is able to enjoy her dinner more whereas before she was finishing breakfast as late as 12pm.


The

staff treat my Auntie really well with patience and kindness. We feel so lucky to have Auntie living in such a wonderful environment. Thank you to all the staff at Burcot Grange, who continue to do a wonderful job.
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Review from R H (Power of Attorney of Resident) published on 14 October 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an excellent care home for the very wealthy. Most people needing care would be unable to fund their stay. The facilities are very good and the staff are very caring. We have been very happy with the care received.
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Review from J B (Daughter of Resident) published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother recently spent a week's respite at Burcot Grange.
When we arrived to pick her up after the week she greeted us happy and smiling.
We found she was very bright and alert and said how much she had enjoyed her stay.
We sat in the garden room with another lady, during that time they had become
friends.
The operating manager came and said it was a pleasure to have Mom and how happy she had been joining in with activities.
It was Mom's birthday and all the staff greeted Mom with a birthday cake and sang Happy Birthday.
That was certainly the icing on the cake.
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Review from J H (Respite Resident) published on 11 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Beautiful building in lovely extensive grounds. Very comfortable interior all fitted carpets. Many different general rooms to suit the tastes of all users. Many cheerful carer staff who always greet each person with cheerful smile and concern for someone needing any help. Each room can be customised
to each individual, even if they need maximun nursing aids.
The activity programme each week was varied with appeal to everybody. The whole atmosphere was calm, peaceful, watchful and clean.
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Review from C V (Daughter-in-law of Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found access to short stay respite care for my father-in-law very difficult as understandably, full-time residential care takes president. The assurance of a short stay bed can only be given a few weeks ahead of a requested date, thereby making holiday plans very difficult without firm confirmation
of a booked bed. Burcot Grange has been extremely helpful and I feel have gone out of their what to accommodate my requests. My father-in-law who is not a keen advocate of living anywhere other than home, settled in well during his stay, giving me peace of mind that he was safe and well cared for.
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Review from G F (Resident) published on 15 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is nice and clean and comfortable. Staff are very friendly and helpful. The food is plentiful, good and varied. Kitchen staff exceptionally helpful.
The grounds and gardens are very peaceful and nice.
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Review from Nicola Q (Daughter of Resident) published on 13 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother required some time to recover following a hospital admission. Having viewed the home, I could see that the other residents looked well cared for and the facilities were just what we were looking for. My mother has been there for just over a week now and she tells me that she is well looked
after and that all the staff have been kind and caring. I can see for myself the difference coming here for a short stay has made to her. She looks much better and is getting back on her feet again. The food is all home cooked and my mother has enjoyed all the meals. As a relative, I have been welcomed by name when I visit by the staff. I would recommend Burcot Grange to others if they were looking for residential care for a loved one. This two-week stay will have enabled my mother to convalesce ready to live independently at home again.
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Review from Hazel P (Daughter of Resident) published on 2 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Burcot Grange is an attractive residence which achieves its aim to resemble a country house hotel. With well-decorated lounges, pleasant dining room and bedrooms and well-maintained public areas and grounds.
In my experience, however, what is most impressive is the genuinely caring atmosphere which
prevails. The tone is set by kind, approachable senior management and permeates everyday relationships between staff and residents. Minor incidents (falls, nosebleeds) have been dealt with promptly and sympathetically.
A staff member has frequently provided transport to enable my parents to attend a local church and this has been much appreciated. A recent cheese and wine evening for residents and their families was a pleasant and relaxed social occasion.
Staff do not simply provide a high standard of care but actually do care, as is clear from their daily conversations and involvement with residents and their families.
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Review from J E (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Burcot provides an excellent level of care. All staff are professional and very caring and treat residents with respect. Visitors are always made to feel welcome.
Residents can take part in a broad range of activities if they so wish and visits outside e.g to garden centres, musical events etc are
regularly arranged. Relatives are supported too with social events such as garden parties, cheese and wine evenings and a recent very informative "dementia friends" evening.
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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Burcot Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Burcot Grange Care Home is calculated as follows: ( (221 Excellents x 5) + (39 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 262 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Burcot Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Victoria

Victoria Osborne

Job Title: General Manager Joined: 2001

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.


I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.


I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

Lisa

Lisa Tooker

Job Title: Deputy Manager (Grange)

What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.
I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.


My experience:
I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.


About me:
I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.

Kiran

Kiran Chagger-Smith

Job Title: Home Admissions Advisor

What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.
I also work at the marketing for the home, arrange events and network within the local community.


My Experience:
I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.


About Me:
I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!

Ailean

Ailean Henry

Job Title: Head of Activities Joined: 2015

What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.
We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.


My experience
I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.


About me
I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!

Toma

Toma Kennedy

Job Title: Administrator

What I do:
I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.


My experience:
I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.


About me:
I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.

Dave

Dave Wilkes

Job Title: Head of Maintenance Joined: 2013

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.


My experience


I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.


About me


I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

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