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Burcot Grange Care Home

23 Greenhill, Burcot, Blackwell, Bromsgrove, Worcestershire B60 1BJ
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Residents and staff are members of a caring familyP E(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove
My mum has been there for a year and is safe, secure and happyP E(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove
All of the staff treat her with kindness, compassion and dignity.A P(Son of Resident/Service User)
Burcot Grange Care Home, Bromsgrove

Burcot Grange Care Home is situated in the rural village of Blackwell. Offering stunning views of the countryside, there is a calm and tranquil atmosphere. All rooms are en suite, offering privacy and a space for residents to make their own. Across the home, residents also benefit from cosy living spaces and spacious dining areas, so whether looking for a quiet spot to watch the world go by or have...  

Care Provided by Burcot Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,845N/A
Burcot Grange offers a beautifully unique home.

Please call for more information about rooms and weekly fees as these are care needs dependant.

Contact Burcot Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Osborne(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (28)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Parking

  • Plenty of parking at Burcot Grange and at the New Home The Lodge at Burcot Grange.

Burcot Grange Care Home Reviews (112)

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9.8

Burcot Grange Care Home has a Review Score of 9.8 (9.780) out of 10, based on 16 reviews in the last 2 years. Over all time Burcot Grange Care Home has 112 reviews.

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Showing 112 reviews matching selected criteria
Review from G F (Resident / Service User) published on 15 June 2017 Submitted via Postal Card
Overall Experience
The place is nice and clean and comfortable. Staff are very friendly and helpful. The food is plentiful, good and varied. Kitchen staff exceptionally helpful.

The grounds and gardens are very peaceful and nice.

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Review from Nicola Q (Daughter of Resident) published on 13 June 2017 Submitted via Website
Overall Experience

My mother required some time to recover following a hospital admission. Having viewed the home, I could see that the other residents looked well cared for and the facilities were just what we were looking for. My mother has been there for just over a week now and she tells me that she is well looked after and that all the staff have been kind and caring. I can see for myself the difference coming here for a short stay has made to her. She looks much better and is getting back on her feet again. The food is all home cooked and my mother has enjoyed all the meals. As a relative, I have been welcomed by name when I visit by the staff. I would recommend Burcot Grange to others if they were looking for residential care for a loved one. This two-week stay will have enabled my mother to convalesce ready to live independently at home again.

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Review from Hazel P (Daughter of Resident) published on 2 April 2017 Submitted via Website
Overall Experience
Burcot Grange is an attractive residence which achieves its aim to resemble a country house hotel. With well-decorated lounges, pleasant dining room and bedrooms and well-maintained public areas and grounds.
In my experience, however, what is most impressive is the genuinely caring atmosphere which prevails. The tone is set by kind, approachable senior management and permeates everyday relationships between staff and residents. Minor incidents (falls, nosebleeds) have been dealt with promptly and sympathetically.
A staff member has frequently provided transport to enable my parents to attend a local church and this has been much appreciated. A recent cheese and wine evening for residents and their families was a pleasant and relaxed social occasion.

Staff do not simply provide a high standard of care but actually do care, as is clear from their daily conversations and involvement with residents and their families.

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Review from J E (Daughter of Resident) published on 30 March 2017 Submitted via Postal Card
Overall Experience
Burcot provides an excellent level of care. All staff are professional and very caring and treat residents with respect. Visitors are always made to feel welcome.

Residents can take part in a broad range of activities if they so wish and visits outside e.g to garden centres, musical events etc are regularly arranged. Relatives are supported too with social events such as garden parties, cheese and wine evenings and a recent very informative "dementia friends" evening.

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Review from J H (Resident / Service User) published on 26 January 2017 Submitted via Postal Card
Overall Experience

I went into Burcot Grange for 2 weeks respite care. The care and attention I received was first class. Everyone so friendly from the cleaners, kitchen staff right through to the manager. I would recommend Burcot Grange to anyone, I shall certainly return.

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Review from Janet G (Resident / Service User) published on 23 January 2017 Submitted via Postal Card
Overall Experience

I was very welcomed upon arrival and immediately put at ease, as I was as you can appreciate, very apprehensive. My carer had been a manager of the community, so I had, had a brief understanding of the needs required. All my needs have been met above and beyond my expectations. Activities have been varied and enjoyable, along with understanding of my background and personal needs. I would not hesitate in recommending this residence and care to others looking for suitable care.

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Review from P C (Nephew of Resident) published on 13 January 2017 Submitted via Postal Card
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An excellent, well run care home. The staff are very caring and considerate and the cleanliness is outstanding. I knew that my aunt is very happy and comfortable here.

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Review from D M (Son of Resident) published on 5 January 2017 Submitted via Postal Card
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The elegant "country home" setting and friendly, supportive staff give Burcot Grange a more homely feel than other residential homes.

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Review from Ron D (Husband of Resident) published on 17 October 2016 Submitted via Postal Card
Overall Experience

My wife has stayed at Burcot Grange for periods of respite care over the last couple of years. The home offers a caring and friendly environment. It is quietly and effectively managed and all staff appear to be fully engaging with their guests and all are thoroughly caring and professional in their approach. The facilities of the home are excellent and residents can choose between a variety of activities - or a quiet corner in the house or gardens. My wife is positively bored when she returns to our quiet home! The meals and snacks have been very well received, with plentiful and tasty food. We will have no hesitation in using Burcot Grange again.

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Review from Nellie K (Resident / Service User) published on 18 August 2016 Submitted via Postal Card
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I spent the week at 'Burcot Grange' for respite while my family were away. I was well cared for and enjoyed the company. I enjoyed playing skittles. The staff are all very nice and friendly.

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Review from Paul Y (Son of Resident) published on 4 August 2016 Submitted via Postal Card
Overall Experience
Following the sudden death of my mother, who was also my fathers carer, we needed to find respite care urgently. My father suffers with dementia and his needs are challenging.

The staff at Burcot Grange helped us to manage my fathers illness giving him his medication, caring for his personal needs and making sure that he moved there as seamlessly as possible. It was an extremely difficult time for my family, but with their help and support we got through that initial period that was so traumatic.

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Review from Carl (Son of Resident) published on 5 July 2016 Submitted via Postal Card
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While both parents were living at Burcot they felt it was just as though they were in their own home then in October 2015, my mother died suddenly and all staff and residents were very supportive indeed just as a large family would be and we couldn't have wished for more than that at such a very sad time. Since then my father has continued to be cared for at Burcot as one of the family and has thrived well with all their help and support. He particularly enjoys all the activities although at the moment the activities team are overstretched and we feel that they are doing a really superb job with help from the care staff, so maybe one more member taken on for the activities team would be of benefit to them all.

Reply from Vicky Osborne, General Manager at Burcot Grange Care Home

Burcot have recruited another team member to join the activities team, who will start at the beginning of August.

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Review from Valerie R (Sister-in-law of Resident) published on 2 June 2016 Submitted via Postal Card
Overall Experience

My brother-in-law has been residing at Burcot for several weeks following the death of his wife. He has seen this as a temporary measure until care can be put in place at his home in South Wales. During his time at Burcot Grange I have visited him 2/3 times a week. I am always welcomed by a staff member in a friendly and caring manner with an offer of tea/coffee and cake. The common areas of the home are bright and airy and give residents rooms are well furnished and allow for them to have some of their personal belongings with them. Overall a very well maintained and run care home.

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Review from Jean J (Wife of Resident) published on 1 June 2016 Submitted via Postal Card
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The respite care received by my husband was second to none and gave me great peace of mind whilst I was ill and unable to take care of him. If only all homes providing care were so good!!

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Review from Eric G (Resident / Service User) published on 24 May 2016 Submitted via Postal Card
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Very relaxed atmosphere. All the staff, from management down were very caring and friendly nothing was too much for them. Could not have wanted for more.

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Review from Shirley (Resident / Service User) published on 18 May 2016 Submitted via Postal Card
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As I live alone, following road traffic accident which resulted in fractured sternum, I felt I needed a little time after discharge from hospital to recuperate.

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Review from Suzie Q (Niece of Resident) published on 27 March 2016 Submitted via Postal Card
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A wonderful establishment. Our aunt has been a resident for 18 months.

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Review from Lesley M (Daughter of Resident) published on 23 February 2016 Submitted via Postal Card
Overall Experience

Burcot Grange is an outstanding residential care home and staff are exceptionally caring and kind and treat everyone as an individual, nothing is too much trouble. The wide range of activities available keep the residents active and involved. Knowing that my mother is so well cared for at Burcot Grange gives me great peace of mind.

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Review from Gay (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card
Overall Experience

I have always been more than satisfied with the care given to my mother. The staff are patient and compassionate and treat the residents with kindness and respect. Any queries or problems are dealt with quickly and efficiently and I am always kept up to date with any matters concerning my mother. Medical help is always sought immediately if there are any concerns so I feel totally confident in the care given.

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Review from Julie (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card
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The staff at Burcot Grange who cared for my mum did so with love and compassion whilst she lived there for just over two years. Nothing was ever too much trouble, I was notified if there was a problem and always kept informed. Mum sadly passed away in January 2016 with dignity.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (8)

Accreditations

There are no accreditations posted yet for Burcot Grange Care Home.

Meet the Team (6)

Victoria Osborne
Victoria OsborneJob Title:General ManagerJoined: 2001

I am passionate about providing outstanding care for all our residents and creating a luxurious atmosphere in which the team can give their best. I believe Burcot provides a home from home to enable residents to feel comfortable with their surroundings. I love the fact that every day is different, with a new challenge to be met in the most open and professional manner.

I believe that the team and I go the extra mile for the residents and relatives to make them feel part of the ‘Burcot’ family.

I take time to get to know all our residents and for us to share our life experiences with each other. I took time out on my wedding day to pop in, so that the residents could see my dress and share part of my special day.

Lisa Tooker
Lisa TookerJob Title:Deputy Manager (Grange)
What I do:
I am here to support the home manager and our team to ensure our residents receive outstanding person-centred care in our beautiful care home, also that our residents feel supported and safe in their new home by the people who are caring for them. I am also here to support our loyal team who on a daily basis endeavour to give the best care they can to the residents who call Burcot Grange home.
I feel that myself and our team always go the extra mile to try and ensure our residents and relatives feel part of the Burcot family.

I feel very lucky to be able to look after residents who have had such life experiences and are willing to share them with myself and the team.

My experience:

I have 25 years’ experience in the care profession and in that time have worked in several places and gained lots of experience from nurses and other health care professionals I have been lucky to work with. I am also a qualified NVQ assessor which enables me to pass on my knowledge to new members of our care team who are looking to forward their career. I have also completed the level 4 in leadership and management programme.

About me:

I live locally to Burcot with my husband and my two dogs who are like my children. In my spare time I have lots of crafting hobbies that I enjoy doing. I am also mad on Disney and regularly enjoy trips to Florida were I can indulge in my passion.

Kiran Chagger-Smith
Kiran Chagger-SmithJob Title:Home Admissions Advisor
What I Do:
The main part of my role within the homes is to meet families who are making enquiries for loved ones. A very sensitive time for most families and friends when choosing the right care home. I take time to understand why we are looking for a care home and to find out about the person, what they are like and their history, where they came from. It’s so interesting to hear about people and what they have gone through in their lives. I also go through managing the assessments with our teams and the paperwork before I hand over to our amazing care team and your new family.

I also work at the marketing for the home, arrange events and network within the local community.

My Experience:

I came into care by accident in 2015, however it’s the best thing that has happened. I love being in care. Although I’m not directly supporting our resident with their care needs, I can do other things like having a coffee and a chat or supporting a resident with a bit of shopping or going for a walk. I also support our families during what can be a difficult time for them.

About Me:

I love living and am always meeting family and friends when I can. They are my everything, I am very grateful for the family I was born into. I love to travel as much as I can and aim for at least 5 holidays a year. The other half and I have just refurbished our first home together which has been a very interesting experience and a learning curve for the next one!!

Ailean Henry
Ailean HenryJob Title:Head of ActivitiesJoined: 2015
What I Do:
I see my role as making people smile, laugh and have fun! I fully believe that positive, physical and mental well-being comes from feeling content within yourself and your surroundings. laughter, feeling happy & secure’ is the best medicine there is. I passionately believe that the whole team has the remit of empowering our residents to feel this way & be part of the Burcot family’.

We ensure our residents’ needs are met by carrying out ‘Life History’ assessments, enabling us to fully plan each resident’s individual needs; intellectual, self-esteem, creative, social and spiritual to name a few. From these histories, I can organise and facilitate the many varied activities we have on offer here at Burcot and within our local community, with whom we have close links.

My experience

I started my working life as a WPC in the Metropolitan Police Force before changing career and going into Nursing (Learning Disabilities). This led me, in turn, to complementary therapies within the NHS. I was the first full-time complementary therapist in the country, and I was privileged to work within peoples’ homes, inpatients units, day centres, hospices and, latterly, chemotherapy units to reduce stress and anxiety for patients. I am an honorary member of a National Complementary Therapy association on whose committee I served. This involved setting national standards, writing more policies and organising national conferences. I achieved my long service medal of 20 years within the NHS.

About me

I enjoy travelling adventures with my family & sport too. My son enjoys & plays American Football, my daughter’s hobby revolves around horses & she show jumps (currently she represents her university) & my stepdaughter is a keen trampolinist! We’ve had a few visits to A&E over the years, as you can imagine with hobbies like these! We all ski or snowboard too, when we get the opportunity. My husband & I enjoy weekly Ballroom and Latin dance lessons, walking, socialising with friends and making the most of our National Trust membership. I try & get to the gym three times a week, to I enjoy Yoga & spin classes & try to get to the gym, although I sometimes swap it for a sit down with a book and a latte!

Toma Kennedy
Toma KennedyJob Title:Administrator
What I do:

I am the home Administrator for both the Grange and the Lodge at Burcot. I provide a dedicated all-round service to the two Homes and supervise the receptionists/administrative team. I am the first point of call for all Finance and HR related queries. My team and I are enthusiastically committed to creating and sustaining good relationships with residents and their relatives alike. We are all here to help.

My experience:

I have been in the admin team, and with Burcot Lodge since it opened in 2017. I have a diverse work history, across both public and private organisations, that has given me great experience and many skills which I bring to my role. In 2019 I won the Cinnamon ‘You make the difference award’ in the Non care category.

About me:

I live in Worcestershire with my husband and two children. We love the outdoors and exploring different parts of Britain and beyond.

Dave Wilkes
Dave WilkesJob Title:Head of MaintenanceJoined: 2013

My role at Burcot Grange covers a variety of tasks, including Health & Safety, making sure all the equipment and the building requirements are kept up to date with the correct regulations in place. My team and I respond quickly to any problems or queries that arise: no job is too big or too small.

My experience

I have worked at Burcot for five years, I started part-time and was made to feel welcome straight away by the residents and staff. When the position of Head of Maintenance became available, I had no hesitation in applying for the role. Before working at Burcot Grange, I worked for myself fitting kitchens and bathrooms.

About me

I have two grown-up lads and we enjoy going to watch the football together. We all support Liverpool FC and we go to Anfield whenever we manage to get tickets. I also enjoy listening to live music and I try and go to a gig as often as I can. I play Crown Green bowls a few times a week and I am the Captain of the Thursday Evening side.

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