Cleeve House

49 Hornyold Road, Malvern WR14 1QH
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9.4 9 Reviews
  • Cleeve House, Malvern
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £850

These prices are only a guideline, please contact Cleeve House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Cleeve House Care Ltd

Person in charge

  • Rebecca Finch (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (23)
  • Single Rooms with ensuite Wet Room (18)
Are you the Owner/Manager of Cleeve House? View your Advertising Options

Cleeve House Reviews (9)

9.4

Cleeve House has a Review Score of 9.4 (9.433) out of 10, based on 5 reviews in the last 2 years. Over all time Cleeve House has 9 reviews.

Overall Experience

  • 9
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Date Published

9
2
5
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4

Review from Jean B (Wife of Resident) published on 30 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Cleeve House for respite care, after looking after him at home for 16 years with Parkinson's and some dementia. Sadly, he died six weeks later. But I can't praise enough the wonderful staff who looked after him in that short time. Nothing was too much trouble, we were
even treated to a delicious meal and a glass of wine together in his room, a photo of which I will always treasure. The atmosphere was warm and friendly, 'home from 'home', always time for a chat and to make my husband smile, not easy when you have Parkinson's.


We could visit at any time and felt like one of the family, always someone there to talk to about any worries we had. Our last few days we stayed all night and were there when he passed away, which was very special, however upsetting. We were never rushed into leaving and the staff were wonderful in the way they made him look at peace and as if he had just fallen asleep. I cannot thank them enough, they were wonderful.

Reply from Darren Mills, Director at Cleeve House

many thanks for your kind words regarding Cleeve House. As owners, we do fully appreciate how lucky we are to have such committed and caring staff. We will pass on your comments to Becky and the team. Best wishes to you and your family.

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Review from Linda F (Daughter of Resident) published on 21 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Shortly before Christmas 2023 my elderly Mum who has dementia suffered a sudden deterioration in her condition resulting in our need to place her into residential care for her own safety. We were fortunate to find accommodation in Cleeve House for respite care; our experience during this short period
of the warmth, care and attention from all the staff was enough to convince us that her stay should become permanent.
Since then she has settled well into the Cleeve House 'family', such that her physical, mental and emotional state has improved. This is all attributable to the total care, attention and understanding of the compassionate, dedicated staff who have encouraged Mum's personality to flourish.

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Review from Susan H (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to express my sincere gratitude for the exceptional care my mother has received since coming into Cleeve House. After a traumatic stay in hospital and having dementia, we needed to find a home that would suit my mothers needs. I am pleased to say that mum now has a beautiful room overlooking
the Malvern Hills.
Since moving mum into the home; I have been consistently impressed by the dedication and compassion of all the staff; they are kind, patient, provide excellent personal care with dignity and respect, and with a laugh and a smile along the way.
Mum has engaged in lots of the activities that have taken part in the home; this has helped to keep her active and involved in daily life.
I am confident that my mother is in the best possible hands at Cleeve House. The staff truly go above and beyond to ensure her well-being and happiness. I highly recommend Cleeve House to anyone seeking a caring and supportive home for their loved ones.

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Review from A W (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Cleeve House in March 2024 where she remains. As a person with dementia, the move to the home was very unsettling for her but all the staff made an extra effort to welcome her and settle her in and continue to this day to be attentive and very caring for her. Cleeve House is a home
from home nothing is too much for the staff mum is happy content and secure. She enjoys the home cooked food and all the activities from the summer fete to joining in with the visiting singer. It was hard for us as a family to make that decision that mum needed to go into a home and even harder to select a home but Cleeve House have put our minds at rest 100% as we know mum is well looked after and cared for and has the stimulation she needs. The home is always clean and there is always a warm welcome from the staff whenever you visit. I can't thank them enough for their care and attention to mum and all her needs.

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Review from M T (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Cleeve House for six years bar one day. What was so amazing about this, apart from the quality of care, was that the staff who were on duty the day she arrived were the same staff on duty when we cleared her room. This speaks volumes. The home is small which allows staff to really get
to know those in their care. The food is home cooked and there is no awful smell when you walk through the door. I can't thank the team enough for the care and love they extended to my mother.

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Review from Petronella L (Daughter of Resident) published on 31 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum needed to be rehomed into a care home due to her Alzheimer's and failing health that was in 2016 now 4 years later she is so well except for the dementia I would have my old mum back. I thank the staff so much for their dedication to all in making all lives so much better I can't thank them enough
and through this pandemic, they have kept everyone safe. Love them all.

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Review from Matt W (Son of Resident) published on 4 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just wanted to write a few words regarding my own personal experience with Cleeve House. This was my Mum's home in the final three years of her life and I can only praise the staff for the exceptional care given to Mum during this time. The staff treated her as an individual - by this I mean not just
in the wonderful level of care provided but in the way they interacted with her. Mum suffered with dementia, and her health sadly declined as the month's passed but staff would still regularly get a smile and a laugh out of her. The interior of the home is welcoming and homely and its location has beautiful views to the hills out the back. All in all, I can't praise the manager and deputy manager and the rest of the staff enough. The ease it gave me knowing that Mum was being looked after so well took a huge weight off my mind in those final years. And the attentive care they gave in her final weeks was second to none. Thanks to you all.

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Review from L W (Daughter of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are welcoming, caring, professional and patient. Their interaction with my Mum is warm and friendly but also they engage her with humour and affection and she is treated as an individual with dignity.
The facilities are modern with high standards of cleanliness and free from odours.
Mum's
room and en-suite is cleaned daily and the bed changed regularly.
All measures appear to be taken to keep mum safe.
A choice of menus for all meals are offered daily and Mum is supported to eat where necessary.
Internal activities take place on a regular basis including, visiting entertainment and occasional trips out to the seaside and safari park.

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Review from Nicholas T (Son of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident for 18 months now and I wanted to wait until she had fully settled in and I had experience of the staff and the day to day activities at the home before leaving a review. We have had a steep learning curve taking on the responsibility for finding my mothers current home
and going through the emotions of seeing her move from independent living to needing care for her every need.


During the process of finding our mother a home we visited several other care homes but Cleeve had an instant homely feeling. Thankfully over the last 18 months, our first impression has proved to be a reality.


The staff are the major asset of this home. They are friendly, professional and absolutely lovely towards our mother. The food is good, the home always clean and full of good cheer. The residents have a lot of freedom to roam and there are always activities to keep everyone active and involved.


In summary, we would thoroughly recommend Cleeve House to anyone.

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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Cleeve House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.933 for Cleeve House is calculated as follows: ( (56 Excellents x 5) + (4 Goods x 4) ) ÷ 60 Ratings = 4.933

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Cleeve House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

Meet the Team (0)

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Frequently Asked Questions about Cleeve House

What types of Care is Cleeve House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cleeve House have?

There are 23 Single Rooms.

What are the Facilities & Services at Cleeve House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cleeve House to the centre of Malvern?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cleeve House to verify any information. View our terms and conditions. Cleeve House has an Basic Service - more info.