Cleeve House, Malvern, Worcestershire
Cleeve House, Malvern, Worcestershire
Cleeve House, Malvern, Worcestershire

It is this idyllic setting and relaxed atmosphere which gives Cleeve House a safe and homely feel. As a smaller home we are able to form caring relationships with residents and their families. There are no restrictions to visiting hours, we believe a familiar face reassures and restores confidence and security.

The home is family owned by Darren, Dionne and Terry, who ensure that the needs of residents are never compromised. They continue to maintain and improve the home to a high standard, whilst building on an already excellent reputation within the local community.

With personalised care plans, the professional team are passionate to see that all residents feel secure and confident in the service and make the most of homely surroundings. All staff are CRB checked and have all the appropriate training in place to care for resident's needs. The home works with Dementia Action Alliance scheme and have been awarded three years in a row for their dedicated work in dementia care.

Tailored care is designed to treat each resident as an individual, supporting independence, while occupants also have access to a wet room and hairdresser/treatment room, a refurnished dining room and outside dining and relaxing seating area to take in the beautiful views.

Owner: Cleeve House Care Ltd

Person in charge: Rebecca Finch (Registered Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 16 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Epilepsy

Admission Information: Ages 65+.

Single Rooms: 16

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single £500 – £800 (These prices are only a guideline, please contact Cleeve House to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Cleeve House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies


8.6 Cleeve House has a Review Score of 8.6 (8.583)

The Review Score of 8.6 (maximum of 10) for Cleeve House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Cleeve House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.708 for Cleeve House is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Cleeve House is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 3.2 positive Reviews (16 registered maximum number of service users ÷ 5). 2 Reviews ÷ 3.2 Target = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

Average Ratings

  • Excellent
  • Good
  • Satisfactory
  • Poor
  • Very Poor
  • Don't Know

How Likely are the Reviewers to Recommend Cleeve House?

  • Extremely LIKELY
  • Likely
  • Don't know
  • Neither Unlikely or Likely
  • Unlikely
  • Extremely UNLIKELY

Reviewer Connection to Cleeve House

  • Daughter of Resident/Service User
  • Son of Resident/Service User

The staff are welcoming, caring, professional and patient. Their interaction with my Mum is warm and friendly but also they engage her with humour and affection and she is treated as an individual with dignity.
The facilities are modern with high standards of cleanliness and free from odours.
Mum's room and en-suite is cleaned daily and the bed changed regularly.
All measures appear to be taken to keep mum safe.
A choice of menus for all meals are offered daily and Mum is supported to eat where necessary.
Internal activities take place on a regular basis including, visiting entertainment and occasional trips out to the seaside and safari park.

How likely would you be to recommend Cleeve House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My Mother has been a resident for 18 months now and I wanted to wait until she had fully settled in and I had experience of the staff and the day to day activities at the home before leaving a review. We have had a steep learning curve taking on the responsibility for finding my mothers current home and going through the emotions of seeing her move from independent living to needing care for her every need.

During the process of finding our mother a home we visited several other care homes but Cleeve had an instant homely feeling. Thankfully over the last 18 months, our first impression has proved to be a reality.

The staff are the major asset of this home. They are friendly, professional and absolutely lovely towards our mother. The food is good, the home always clean and full of good cheer. The residents have a lot of freedom to roam and there are always activities to keep everyone active and involved.

In summary, we would thoroughly recommend Cleeve House to anyone.

How likely would you be to recommend Cleeve House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

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