Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
Review Us
9.8 82 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from the stunning Kennedy suite, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.
Show Hastings Residential Care Home on the Map

Care Provided by Hastings Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1394
  • RESPITE Self-Funded Residential Care: from £1394

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements.

Contact Hastings Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hastings Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Shelly Ford (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • Car park on site

Hastings Residential Care Home Reviews (82)

9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.818) out of 10, based on 18 reviews in the last 2 years.
Over all time Hastings Residential Care Home has 82 reviews.

Overall Experience
  • 60
  • 19
  • 2
  • 1
  • 0
Date Published
  • 82
  • 3
  • 9
  • 18
  • 64
Reviewer Connection to Hastings Residential Care Home
  • 29
  • 21
  • 6
  • 5
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 82, showing 21-40
Review from G J (Son of Resident) published on 13 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home supported us in getting together on Boxing Day as a family for the first time in circa three years. My mother is unable to travel to us, so we had the use of their Orangery for the day, doing all the usual present openings etc. The home then provided us all with a meal and wine. All the staff
were helpful and excellent as usual. This was so good for my mother, who really brightened up in the weeks before the event in anticipation of seeing us all, sons, wives, grandchildren and dogs.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for such a wonderful review of Hastings Residential Care Home. It sounds like you had a really wonderful celebration and that you were able to celebrate as a full family, dogs included! Our…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N G (Son of Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with the care and service provided by Hastings. My mum always comes across as being happy and content there. The care and kindness. The staff show to Mum and ourselves is excellent. We are very pleased she is so well looked after.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you so much for taking the time to review our home and for your kind words about the care our team at Hastings provide. It is wonderful to hear how happy your mum is with us. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R P (Wife of Resident) published on 10 August 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My husband had a pleasant, if unremarkable week. More worryingly was that the medication tray we returned to me with two nights of medication not given/taken. I have a photo of the tray.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christopher C (Son of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Hastings for 9 months and has felt very well looked after from the very start. Staff are interested, caring and cheerful - they all seem to enjoy working here even though I know it cannot always be wonderful for them. Residents are always addressed by name which emphasises the personal
touch that the staff give.
Mum frequently tells me how lucky I was to find such a nice place for her and the food is good too - occasionally I remind her that it was also the result of a lot of research!
Hastings also did a commendable job of keeping residents safe from Covid whilst they achieved full vaccination status.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise everyone at the home for the way my mum has been looked after and I know that she is completely safe and cared for in the correct manner. I have always been kept well informed and treated respectfully.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D P (Son of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been living in Hastings Residential Care Home for 8 months now - initially on a temporary placement, but following my mother's death this became permanent. As another reviewer has commented, at first sight Hastings' modern exterior appears a bit impersonal, but the whole place is beautifully
kept with a lovely garden and the practicality and safety of the layout more than outweighs its utilitarian outside appearance. Most importantly, the care he receives is excellent. Dad has dementia and found it difficult to accept living away from home at first, but the staff were very patient with him and are always positive and encouraging. Within a few weeks he was socialising significantly more than he used to when still living with my mother and also eating much better - thanks to the excellent quality of the meals. He likes to read the weekly menu sheet and look forward to his favourites! He was brilliantly supported to be able to attend my mother's funeral for which we will always be grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L A (Daughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents were residents of Hastings, my father since February 2014 and my mother since April 2017. I cannot fault the care and attention they received the whole time they were there from the care staff and managerial team. I would not hesitate in recommending Hastings to anyone looking for complete
care for their loved ones.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lindsay W (Daughter-in-law of Resident) published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law spent the last two years of her life at Hastings and couldn't have been happier. The staff and carers were all excellent, and the care and devotion that she received towards the end of her life were magnificent. I cannot thank all the staff and carers enough - they were more attentive
than I could ever have imagined. I have no hesitation in recommending Hastings as a fine example of residential care. Well done, everyone!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tim J (Son of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received in the two years she's been in residence at Hastings Residential Care Home has been excellent. Most importantly, beyond the mechanics of the day-to-day, all the carers and managers I've met - without exception - demonstrate genuine care at the personal level. At first sight,
the uniformity of Hastings modern built-for-purpose layout might look a little impersonal, but Mum and the family haven't found that at all; and the practicality and relative safety of the layout I think have been an advantage given Mum's mobility challenges. I am particularly grateful for how the home managed things when Mum's condition dipped for a while and her needs temporarily increased, including reintegration after an extended hospital visit. We have always been able to resolve any rare issues through honest and open communication. Mum enjoys Hastings and sees it as her true home.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you so much for taking the time to write such a wonderful review for Hastings Residential Care Home - it is so appreciated by our team and it is wonderful to hear how happy you are with our care…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Daughter-in-law of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant surroundings - lovely and clean. Extremely friendly staff and a lovely room.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Sister of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and kindness shown to my brother was always very good and we were comforted that staff sat with him at the end of his life this week.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for taking the time to review our home and for your kind words about the care and team at Hastings. Wishing you all the best, Fae
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from E G (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Hastings for three years and the staff have got to know her very well and they respect her ways. Communication regarding visiting during the Covid situation has been excellent. The home has managed a good appointment system for visitors. I cannot imagine how I would have cared
for Mum without the support of Hastings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Albert B (Husband of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dear wife has been a resident in Hastings for 3 years and 4 months and she has been looked after with great care and dignity. The staff are most pleasant and helpful and always kind. There is always a happy and cheerful atmosphere in the Hastings.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen W (Daughter of Resident) published on 5 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was at Hastings for more than four years. He was a very private person but loved to chat. The staff were kind, caring and treated him as an individual. He was very ill over lockdown and the level of care was second to none.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for taking the time to review our home and for your kind words about our home and team; we really appreciate it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline G (Daughter of Resident) published on 1 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at The Hastings. My mom loved it there and I was so sad when she had to move because of her increasing nursing needs. The staff were so kind, caring and patient. Can not speak too highly of them all.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for such kind words about our home and team, they will really appreciate it. Best wishes, Fae.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Val G (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel mum is receiving excellent care and support, especially in their difficult times. Video calls have been a brilliant idea enabling us to keep in contact when we can't visit physically. The well-being staff have done an excellent job of providing activities for the residents.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for your kind words about our home and team - it's lovely to hear you've been able to stay in good contact with mum. Best wishes, Fae.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 16 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care Mum receives within the home. All the staff show great respect and kindness. The range of activities is excellent, and the home continually strives to arrange events throughout the year. Huge efforts go into making everyone feel special and included. It is noticeable
that some staff are more observant than others at picking up ailments/health issues, this is fine, but the home is reliant on those 'super carers' to take action and preventive steps to ensure the resident is as healthy as possible. Finally, I must praise the whole team at the home for ensuring it is a Covid-19 free environment. It is an amazing achievement and it shows the care, professionalism and respect every member of staff has for the resident. Each member of staff should be praised for their work.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for your kind words about our home and team. If you do ever have any feedback please do get in touch - the manager and the team will be more than happy to help. Best wishes, Fae.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Linda K (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would have no hesitation in recommending the Hastings, as their care and respect for my father has been exemplary and consistent.
The staff are always welcoming and create a homely atmosphere. There are regular social get-togethers and themed activities for all to enjoy Any issues or concerns we
may have are always dealt with promptly and efficiently. We are kept informed by phone or email of any needs or issues my father may have, which is very reassuring. During the COVID infection, we have been able to speak regularly by face time to my father and staff.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for such a wonderful review and for your kind words. Best wishes, Fae
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sue W (Niece of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My aunt has been a resident for four and a half years and has received excellent care from a dedicated team of care workers and staff. I have been impressed with the extra care taken to ensure the safety of the residents throughout the coronavirus pandemic and the initiation of regular emails to ensure
concerned relatives are kept up to date with the current situation within the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen W (Daughter of Resident) published on 7 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are extremely kind and caring. Mum has been there for 19-months and has been looked after very well during that time. I would be happy to suggest the home to other families. They have been extremely good during this present pandemic, and I feel Mum has been well cared for during this difficult
time.
Reply from Fae Doherty, Senior Marketing Officer at Hastings Residential Care Home
Thank you for such kind words about our home and team. Best wishes, Fae
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Hastings Residential Care Home is calculated as follows: ( (178 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (8)

Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.

Klaudia

Klaudia Zatyko

Job Title: Deputy Manager Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.

Stacey

Stacey Beckett

Job Title: Receptionist Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”

Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hastings Residential Care Home to verify any information. View our terms and conditions. Hastings Residential Care Home has an Enhanced Service - more info.