Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA

Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire
Hastings Residential Care Home, Malvern, Worcestershire

A stone's throw from the stunning Malvern Hills in the picturesque spa town of Malvern, Hastings is an attractive care home situated in a quiet residential area.

Members of the team, who are dedicated to caring with kindness, support residents to enjoy life in the comfort of wonderful surroundings.

Hastings is close to many of the town's attractions, including Great Malvern Priory, plus independent shops, restaurants and Malvern Theatres.

The spacious bedrooms are decorated and furnished to a high standard. With comfortable lounge areas, residents can simply relax or take part in a variety of activities, including: arts and crafts, light exercise and musical entertainment. Family and friends are welcome at any time.

The home also has a hairdressing salon, plus landscaped gardens which are a lovely place to relax during the summer.

The dining rooms are the perfect place to enjoy delicious home-cooked meals prepared by the home's catering team, and home baked cakes which are served daily.

Group: Sanctuary Care Ltd

Person in charge: Sue Milward (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Car park on site

Latest Care Quality Commission* Report on Hastings Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Hastings Residential Care Home has a Review Score of 9.8 (9.753)

The Review Score of 9.8 (maximum of 10) for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Hastings Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.801 for Hastings Residential Care Home is calculated as follows: ( (135 Excellents x 5) + (29 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.801

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.952 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 12 Reviews ÷ 12.6 Target = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hastings Residential Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hastings Residential Care Home

  • Daughter of Resident/Service User
    8
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot speak highly enough of the care and attention given to my mother by all concerned at Hastings from management down. They all showed great care and compassion in looking after her and also my family and myself.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Hastings Residential Care Home were there for us all when we hit a crisis point with mum's care at home. Initially providing a respite room but now permanent care for mum. They have helped us through an extremely difficult and emotional time. I now know she is being looked after as well as we would wish.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My cousin has resided at Hastings since August 2016. Settled in this residence absolutely splendid, far better than I expected. She has been so independent person in many ways and the thought of being in permanent residential care would be far more difficult than we have experienced.
The staff here are so caring, friendly and the personal individual attention give by them is above all my expectations. Well done everyone. Thanks to everyone from top management to the personal care assistances for being so professional in every respect.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I first knew Hastings House visiting my old landlady. We made trips to Malven on the bus at first but in later years she became very noisy. If she went to sleep I went and talked to the others.
When she died at 101 after many happy years, they said "we won't see you again" I said "do you want to?" and they said "yes." So I became a volunteer. Talking is one of the things I now need to do. I go home really wishing I was a resident.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Mom came in for respite and is now staying full-time. The staff are all brilliant and can't do enough. The food is excellent.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has severe dementia, she has settled in well in comfortable surroundings and caring staff tending to her needs. In her words " I like it here".

How likely would you be to recommend Hastings Residential Care Home? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

When my mother was in a position of not managing in her own home I was upset as I didn't know what would happen to her. I rang Hastings Residential Care Home and it was agreed my mother could have a room there. After a short time, she decided she wanted to make it her permanent home as she really liked the environment. She now looks and feels much better since being there permanently and I am happy for her to be there.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My friends (husband and wife) are residents here, both in their 90th year - they have been married for 57 years. In recent weeks, she has been very ill in hospital, reaching crisis point last weekend.
Understandably he was distraught, unable to easily get to see or communicate with her. The lovely blonde receptionist, instantly understood what was needed and did, in my view, over and above what could be expected of her in taking him to visit his wife (in her own time) for which both he and I are extremely grateful. My friend is slowly recovering and will hopefully be "home" to Hastings again to where she will be cared for by her friends and her "family". Thank you so very much - how he would be got through last weekend without you is difficult to imagine.

How likely would you be to recommend Hastings Residential Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

My mother received the best of care while at Hastings Residential Care Home.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are caring and welcome. Visitors at any time, my mother who visits is made welcome and offered lunch and are made to feel part of the family. Outstanding work with a sometimes difficult client group.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother had many difficulties due to the challenges of old-age and lived in Hastings for six years, in a well-decorated room, with space for possessions and some furniture. The standard of maintenance is high and there is a pleasant, cheerful atmosphere in community areas. Most important of all though, is the attentive professional attitudes shown by the staff and carers. My mother's daily needs were always attended to, and there was a genuine concern for her well-being. Respect and kindness were always evident. Our family will always be grateful that she was able to remain there during her final weeks, receiving warm compassionate care, ensuring that the most difficult of times were peaceful and dignified. This high standard of care for those facing their most vulnerable times, is a tribute to all the staff and carers.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I was delighted to see my cousin happily settled in comfortable surroundings and attractive, welcoming gardens. The staff I encountered during my few days visits were all friendly, willing to help and treated the residents with affection and dignity. The meals were first-class and the lovely birthday cake - made on the premises - was enjoyed by all and much appreciated. A high standard of care and administration, well done Hastings!

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

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Care Home Idol 2016

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