Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA

A stone's throw from the stunning Malvern Hills in the picturesque spa town of Malvern, Hastings is an attractive care home situated in a quiet residential area.

Members of the team, who are dedicated to caring with kindness, support residents to enjoy life in the comfort of wonderful surroundings.

Hastings is close to many of the town's attractions, including Great Malvern Priory, plus independent shops, restaurants and Malvern Theatres.

The spacious bedrooms are decorated and furnished to a high standard. With comfortable lounge areas, residents can simply relax or take part in a variety of activities, including: arts and crafts, light exercise and musical entertainment. Family and friends are welcome at any time.

The home also has a hairdressing salon, plus landscaped gardens which are a lovely place to relax during the summer.

The dining rooms are the perfect place to enjoy delicious home-cooked meals prepared by the home's catering team, and home baked cakes which are served daily.

Group: Sanctuary Care Ltd

Person in charge: Sue Milward (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Car park on site

Latest Care Quality Commission* Report on Hastings Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Hastings Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.628 for Hastings Residential Care Home is calculated as follows: ( (166 Excellents x 5) + (75 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 250 Ratings = 4.628

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.873 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12.6 Target = 0.873

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Hastings Residential Care Home has a Review Score of 9.5 (9.501) from 21 Reviews


Average Ratings

  • Excellent
    16
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hastings Residential Care Home?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hastings Residential Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    3
  • Cousin of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

Daytime/evening staff are excellent; caring, supportive and extremely professional. Night staff have less time for those who are awake/alert during the night. Food is generally good and healthy. On occasion, the menu could be less "exotic" and more suitable to older folk. Spicy food can be unattractive to the elderly and perhaps stews, casseroles, meat and veg would be more favoured by residents. Kitchen staff are excellent and will try to accommodate specific diets. The activities team do an excellent job. With diverse clients, it is hard to appeal to all. Some activities can be a little tedious for those with active minds. My parent particularly enjoys it when performers etc from outside come in and bingo is always popular. The rear garden is pleasant but could be more accessible/safe for those with limited mobility. The front garden seems to have been neglected recently. This is a shame.

In summary, the standard of care offered by Hastings is very good - the facilities could be better - the staff are excellent and are to be congratulated.

How likely would you be to recommend Hastings Residential Care Home? Likely

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Average Rating:   4 out of 5

The staff appear to have genuine concern for my relation.

How likely would you be to recommend Hastings Residential Care Home? Likely

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Average Rating:   3.8 out of 5

The home provides very good quality care in nice accommodation. The environment is caring and supportive. As a relative, I feel confident that my aunt is in a safe and secure place with kind and attentive staff.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My dad is well looked after and happy. He has all his faculties but has very poor mobility.
He likes to be engaged in conversation and the staff deal with him with sensitivity and they always have time for him.

He likes to be independent but needs help and stimulation.

We are very happy with all aspects of the home.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My cousin has been a resident at Hastings Care Home Malvern for about 15 months now and received excellent service throughout. The staff are fantastic and always willing to help in every respect. My cousin is a very settled resident. Thank you for the care she receives at all times.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Without exception, my parents have been treated with care, respect and kindness.
All the staff regardless of the principal duty are prepared to assist my parents.
Their principal carer whom we have the greatest confidence.
I am comforted by the fact that I am informed of any deterioration in their condition or any other issues affecting my parent's health and care.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My father-in-law has advanced dementia and is frail. He is very well cared for and is finally settled in Hastings. My mother-in-law needs to be occupied at all times and the excellent activities together with management's help with external activities are very valuable and keep her fairly content. My wife and I have peace of mind knowing that they are both being looked after so well.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Very helpful when initially arranging respite care and then following on from that full-time care. The care home itself is always clean and tidy in the communal areas and also residents rooms. There are lots of activities going on and I particularly like the fact that there is always a member of staff interacting with the residents whenever you call in. Great newsletters and weekly timetables so you always know what is going on. I feel happy and confident that my mum is being looked after with dignity.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I cannot speak highly enough of the care and attention given to my mother by all concerned at Hastings from management down. They all showed great care and compassion in looking after her and also my family and myself.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The staff at Hastings Residential Care Home were there for us all when we hit a crisis point with mum's care at home. Initially providing a respite room but now permanent care for mum. They have helped us through an extremely difficult and emotional time. I now know she is being looked after as well as we would wish.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I first knew Hastings House visiting my old landlady. We made trips to Malven on the bus at first but in later years she became very noisy. If she went to sleep I went and talked to the others.
When she died at 101 after many happy years, they said "we won't see you again" I said "do you want to?" and they said "yes." So I became a volunteer. Talking is one of the things I now need to do. I go home really wishing I was a resident.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mom came in for respite and is now staying full-time. The staff are all brilliant and can't do enough. The food is excellent.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Mum has severe dementia, she has settled in well in comfortable surroundings and caring staff tending to her needs. In her words " I like it here".

How likely would you be to recommend Hastings Residential Care Home? Likely

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Average Rating:   4.6 out of 5

When my mother was in a position of not managing in her own home I was upset as I didn't know what would happen to her. I rang Hastings Residential Care Home and it was agreed my mother could have a room there. After a short time, she decided she wanted to make it her permanent home as she really liked the environment. She now looks and feels much better since being there permanently and I am happy for her to be there.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My friends (husband and wife) are residents here, both in their 90th year - they have been married for 57 years. In recent weeks, she has been very ill in hospital, reaching crisis point last weekend.
Understandably he was distraught, unable to easily get to see or communicate with her. The lovely blonde receptionist, instantly understood what was needed and did, in my view, over and above what could be expected of her in taking him to visit his wife (in her own time) for which both he and I are extremely grateful. My friend is slowly recovering and will hopefully be "home" to Hastings again to where she will be cared for by her friends and her "family". Thank you so very much - how he would be got through last weekend without you is difficult to imagine.

How likely would you be to recommend Hastings Residential Care Home? Likely

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Average Rating:   4.5 out of 5

My mother received the best of care while at Hastings Residential Care Home.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Staff are caring and welcome. Visitors at any time, my mother who visits is made welcome and offered lunch and are made to feel part of the family. Outstanding work with a sometimes difficult client group.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My mother had many difficulties due to the challenges of old-age and lived in Hastings for six years, in a well-decorated room, with space for possessions and some furniture. The standard of maintenance is high and there is a pleasant, cheerful atmosphere in community areas. Most important of all though, is the attentive professional attitudes shown by the staff and carers. My mother's daily needs were always attended to, and there was a genuine concern for her well-being. Respect and kindness were always evident. Our family will always be grateful that she was able to remain there during her final weeks, receiving warm compassionate care, ensuring that the most difficult of times were peaceful and dignified. This high standard of care for those facing their most vulnerable times, is a tribute to all the staff and carers.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I was delighted to see my cousin happily settled in comfortable surroundings and attractive, welcoming gardens. The staff I encountered during my few days visits were all friendly, willing to help and treated the residents with affection and dignity. The meals were first-class and the lovely birthday cake - made on the premises - was enjoyed by all and much appreciated. A high standard of care and administration, well done Hastings!

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My mother and father were residents at Hastings for four years and three years respectively and the care they received was just wonderful. Every single one of the brilliant staff at Hastings gave my parents time, patience and expertise which made them (and us) feel valued and gave them a new lease of life. For ages mum and dad thought they were on an
all-inclusive package holiday. I, and my family are particularly grateful for the end of life care my parents both received. It was such a hard time for us but the support we received from all at Hastings was like having a loving family around. As long as I live I will ever able to thank them enough and I'll never forget them for the wonderful care they gave us all.

How likely would you be to recommend Hastings Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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