

I can certainly recommend this care homePat W(Friend of Resident/Service User)

There are not enough words to express the care provided for my fatherRobert W(Son of Resident/Service User)


I can certainly recommend this care homePat W(Friend of Resident/Service User)

There are not enough words to express the care provided for my fatherRobert W(Son of Resident/Service User)

With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.
Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.
The home has so many spaces to relax in, from the stunning Kennedy suite, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with...
Care Provided by Hastings Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1422 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Hastings Residential Care Home for full pricing details and T&Cs.
Contact Hastings Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shelly Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Parking
- Car park on site
Hastings Residential Care Home Reviews (85)
Hastings Residential Care Home has a Review Score of 9.8 (9.759) out of 10, based on 14 reviews in the last 2 years.
Over all time Hastings Residential Care Home has 85 reviews.
The manager and her deputy were excellent; they really did want to hear about any problems that arose and dealt with these thoroughly and promptly.
In his final week of life, Dad's care at Hastings supported by the District Nurse Team and GP, was very good. Delivering social care in the present economic climate is extremely demanding; I think that it would be difficult to find anywhere doing this better than at Hastings.
Thank you for sharing such heartfelt feedback. We're honoured to have cared for your father and are pleased to hear that our team created such a warm, positive environment. Your kind words about the compassion and support provided, especially in his final days, mean a great deal to us.
All the staff from the cleaners to the management were amazing and treated my dad with respect and dignity.
When the staff knew he was near the end of his life, the care was second to none.
My sister and I cannot thank them enough.
Thank you for sharing such moving feedback. It means a great deal to know your dad was treated with dignity and respect, and that our team provided compassionate support at the end of his life. We're honoured to have cared for him and to have supported your family during such a difficult time.
The Christmas tree in the ground floor dining area was the most beautifully dressed tree I have ever seen. As well as the room, which was so wonderfully decorated. The atmosphere was made to be so magical, and more so as it was done for the residents by one of the staff. Janine has a magical eye for making Christmas as amazing as she could. Sending my best to her and all the staff that care so much for not only my mum but all the residents.
Thank you for your lovely feedback. We're so pleased the festive decorations helped create such a magical atmosphere for your mum and the other residents. It means a great deal to the whole team to know their care and creativity made a difference.
We are extremely happy with the care provided here. All staff are helpful, caring and supportive. The rooms are always cleaned and feel nice and homely - thanks to being able to bring personal belongings and pictures to put on the wall. The only criticism would be that she says the food menu could do with being changed up a bit more often with different things - as she gets bored with the same meals. The chips, in particular, are very dry!!
Thank you for your lovely review, we're so pleased to hear you're happy with the care and homely feel. We really appreciate the feedback about the menu and will keep that in mind as we look at future updates.
I would like to thank all the staff while I have been here for all the care and compassion they have shown.
Thank you so much for your kind words. We're truly grateful for the opportunity to care for you, and it means a lot to hear that our team's compassion and dedication made a difference during your time with us.
My Dad moved to Hastings Care Home in late May 2025 suffering from heart related complications (including medication side effects) with a view to being a permanent resident. Despite moving in at short notice, all the staff were extremely helpful in completing a quick transition to the home and helping my Dad settle in. His room was clean and modern with an excellent ensuite bathroom and I have been impressed by the staff, facilities and food provided.
With the support of the staff at Hastings my Dad's condition was reassessed and more appropriate medication prescribed allowing him to return to his own home and become independent again. This was only possible with their experience. Excellent care.
Taken care of me very well couldn't ask for better.
Thank you for your kind words. It's wonderful to hear that the staff have taken such good care of you. Knowing that you couldn't ask for better care is truly heartwarming. Your feedback is greatly appreciated.
My nan was unsure on respite care, but Hastings put her mind at ease and welcomed her into their care with such enthusiasm and kindness. My nan really enjoyed her time there, made many friends and memories. She is looking forward to her next "holiday" at Hastings, as she felt she was in an all inclusive place, fully cared for and entertained. Thank you once again to all of the Hastings team for making my nan feel welcome and included.
Thank you for your kind words. We're so pleased your nan felt so welcome and enjoyed her time with us. It's wonderful to hear she's looking forward to returning. We truly appreciate your support and will share your lovely feedback with the team.
Good choice of food, which mum enjoys.
With encouragement she is joining in more with the activities.
The daytime carers are lovely, kind & caring.
The management team and lead carers are very approachable & any concern's are addressed immediately.
Mum is happy & so am I, knowing that she has the 24/7 care that she now needs.
Thank you so much for your kind words. We're delighted to hear that your mum has settled into Hastings so well and is enjoying the comfort of her en-suite room and the engaging activities. It's wonderful to know that she feels so happy and supported, and that you have peace of mind knowing she's receiving the care she needs. We appreciate your feedback, thank you.
Very friendly helpful staff from arrival to departure. Lovely room well furnished with well equipped ensuite shower room. Excellent food. Happy to come again.
Thank you for your kind words for our team at Hastings. We're delighted to hear that you enjoyed your stay, from our friendly staff to the comfortable room and excellent food. We look forward to welcoming you back again soon.
I cannot praise Hasting enough. The care they have shown to the whole family could not be improved. They cared and provided dignity for my uncle when he passed away. They are continuing with great care of my aunt. All the staff, reception, and care nursing are all caring, and management are a credit to the company and the care sector. Thank you.
Thank you so much for your kind words, our team at Hastings will be touched to read your comments. We are honoured to have been able to support your family during such a difficult time and to continue providing care for your aunt. The team are passionate about providing exceptional care with dignity and compassion and your kind feedback will mean so much to them, thank you.
The staff care everything is exceptional.
If you need a care home, come here. Simple!
I've been in loads, come here.
Thank you for your amazing review for the team at Hastings. We're so grateful for your kind words and are thrilled to hear that our staff and care are exceptional. Your recommendation means the world to us - thank you for sharing your experience.
My father has been a resident for over a year and he has been so well cared for by the staff here. I have also been well informed of any health issues and incidents. As a family, we feel very welcome and are confident that Dad is happy here. The staff are very attentive, kind and caring. Thank you for all you do for Dad and our family.
Thank you so much for your heartfelt review. It means a lot to us that your father feels so well cared for and happy at Hastings. Our staff take pride in creating a warm and welcoming environment so loved ones feel at home too, and will be delighted to read your kind words.
I never wanted to put my mum in a care home but was unable to manage at home. I am very happy I did as they can look after her so much better. The carers are so kind and helpful with her, nothing is any trouble. The food is first class and a very good choice. I visit her most days and always very clean and always offer you a drink. I would recommend anyone to use Hastings. Lovely lounges and gardens to sit in. Management very helpful.
Thank you for sharing your experience. We understand how difficult the decision to place a loved one in care can be, and we're so pleased to hear that you feel confident in the care your mum is receiving at Hastings. Your recommendation means a lot to us. We're here to support you and your mum every step of the way.
Hastings Care Home could not have offered a better service to my grandmother and our family. Sadly, she passed away recently. During her final days, it was a privilege and an honour to watch the love and support that the team at Hastings offered her. Nothing was too much trouble. They welcomed us in as a family and supported us through the final journey. There are many that could be mentioned, but the love that the staff showed will stay with me forever. Thank you, Hastings, for caring for Grandma during the last leg of her journey. I am forever grateful.
Thank you for your beautiful review for Hastings, especially written at such a difficult time. The team are certainly devoted to supporting their residents' loved ones too and will be touched to read your heartfelt words of appreciation.
I moved in 9 months ago and am very happy living here. Staff are very friendly. Feel supported but I have been able to maintain my independence at the same time. The place is very clean, the food is excellent.
Thank you for your review for Hastings, we are delighted to hear you are so happy there.
I have nothing but praise for the staff who worked on my partner's floor from the most junior to the most senior. The compassion, patience, concern, and commitment of all concerned were second to none.
My partner very much appreciated the flexibility of the arrangements that permitted outings with me and the value of the rich programme of daily activities available to residents.
Above all I valued the depth of insight of senior staff as regards positive changes in her rehabilitation, their wise advice, and the confidence they gave me to undertake the next stage in the process.
This is a very positive review. I do not have a single reservation.
Thank you for your five-star review for Hastings, the team will be absolutely delighted to read your comments and we are so pleased your partner is now happily back home following her successful rehabilitation.
I hold the staff at Hastings Care Home in the highest regard. They are always kind and do everything possible to look after my mother. They make me welcome whenever I visit and communicate clearly and frequently with me. My mother is extremely happy and well cared for by very good, kind people.
Thank you for your five star review for Hastings, the team are certainly very special and we are delighted to hear how happy your mother is there.
This is especially true of the professionalism of team leaders and staff. Regular discussions with staff provide a profound view of the commitment to really studying the needs of all the individual residents. I look forward with confidence that this will continue.
Thank you for your review for Hastings, the team will be touched to read your comments regarding your wife's care.
Caring and conscientious is how they described the carers today and that is what I see when I visit. They treat my parents with respect and friendship, they are very caring and do what they can to ensure they get the best care. There is a good management team who are easy to talk to. They run resident and relative meetings and regularly visit the residents too, they are always striving to make life in the home as good as possible, taking into account individual needs. It has enabled me to be mum and dad's daughter again, spending quality time with them.
Thank you taking the time to leave such a heartfelt review for Hastings, we are delighted your parents have chosen to stay with us permanently, enabling you to enjoy the quality family time you deserve together.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 07 Jan 2026
A Malvern care home resident is beaming with pride after one of her mother’s beloved Christmas cake recipes featured in Sanctuary Care’s charity cookbook. Edith Walker, who lives at Hastings...
- 29 Oct 2025
Our affordable day care club offers older people the opportunity to make new friends, explore hobbies, enjoy new experiences and create lasting memories. Every day is thoughtfully planned to enrich...
- 01 Aug 2025
Residents at our care home in Malvern have been scaling new heights, thanks to the kindness of two local organisations. Twice a year, the Malvern Rotary Club and the Malvern...
There are no upcoming events for Hastings Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Hastings Residential Care Home.
Meet the Team (4)

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.
In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.

I love making residents happy and making them feel so valued here at Hastings.

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.
Frequently Asked Questions about Hastings Residential Care Home
What types of Care is Hastings Residential Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hastings Residential Care Home have?
There are 63 Single Rooms.
What are the Facilities & Services at Hastings Residential Care Home?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hastings Residential Care Home to the centre of Malvern?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
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