

I can certainly recommend this care homePat W(Friend of Resident/Service User)

There are not enough words to express the care provided for my fatherRobert W(Son of Resident/Service User)


I can certainly recommend this care homePat W(Friend of Resident/Service User)

There are not enough words to express the care provided for my fatherRobert W(Son of Resident/Service User)

With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.
Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.
The home has so many spaces to relax in, from the stunning Kennedy suite, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with...
Care Provided by Hastings Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1422 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Hastings Residential Care Home for full pricing details and T&Cs.
Contact Hastings Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Shelly Ford(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Parking
- Car park on site
Hastings Residential Care Home Reviews (85)
Hastings Residential Care Home has a Review Score of 9.8 (9.759) out of 10, based on 14 reviews in the last 2 years.
Over all time Hastings Residential Care Home has 85 reviews.
Found my friend is sweet clean room. He was clean. Tea came round and I was offered and cup. How nice.
My Dad was at this home for a week or so, after we had heard good reviews. However, in my opinion, it is not good. My father had two falls in their care he was left alone to wander around corridors on his own. The emergency bell that he was supposed to press if he needed a carer was very poor, I witnessed the bell being pushed yet no carer arrived I had to go and get a carer. They seem to talk a good talk yet from what I witnessed, they do not deliver on what they say they will do. I would not recommend this Care Home.
I am really sad to read this review as I don’t feel it’s a fair reflection of the care and support we provide to our residents and indeed the care your dad received during his stay with us. Please do contact me directly so we are able to have a chat about your concerns.
On behalf of my family, I wish to express our unreserved gratitude to the staff and management at Hastings Care Home for the care and love shown to my father in the last months of his life, between October 2018 and March 2018. Hastings is an outstanding home, beautifully located and well designed and presented for the needs of residents in their later life. The resident's rooms and communal areas were at all times fresh and clean. There are not enough words to express the care provided for my father and later my family. Exceptional!
I was very impressed with the whole place. It has a very calm atmosphere. There are lots of activities and the food choice looks amazing.
We were so happy that she spent her last period of time here. Staff are absolutely lovely. She also loved the food. Well done chef.
Daytime/evening staff are excellent; caring, supportive and extremely professional. Night staff have less time for those who are awake/alert during the night. Food is generally good and healthy. On occasion, the menu could be less "exotic" and more suitable to older folk. Spicy food can be unattractive to the elderly and perhaps stews, casseroles, meat and veg would be more favoured by residents. Kitchen staff are excellent and will try to accommodate specific diets. The activities team do an excellent job. With diverse clients, it is hard to appeal to all. Some activities can be a little tedious for those with active minds. My parent particularly enjoys it when performers etc from outside come in and bingo is always popular. The rear garden is pleasant but could be more accessible/safe for those with limited mobility. The front garden seems to have been neglected recently. This is a shame.
In summary, the standard of care offered by Hastings is very good - the facilities could be better - the staff are excellent and are to be congratulated.
The staff appear to have genuine concern for my relation.
My cousin has been a resident at Hastings Care Home Malvern for about 15 months now and received excellent service throughout. The staff are fantastic and always willing to help in every respect. My cousin is a very settled resident. Thank you for the care she receives at all times.
All the staff regardless of the principal duty are prepared to assist my parents.
Their principal carer whom we have the greatest confidence.
I am comforted by the fact that I am informed of any deterioration in their condition or any other issues affecting my parent's health and care.
The home provides very good quality care in nice accommodation. The environment is caring and supportive. As a relative, I feel confident that my aunt is in a safe and secure place with kind and attentive staff.
My father-in-law has advanced dementia and is frail. He is very well cared for and is finally settled in Hastings. My mother-in-law needs to be occupied at all times and the excellent activities together with management's help with external activities are very valuable and keep her fairly content. My wife and I have peace of mind knowing that they are both being looked after so well.
Very helpful when initially arranging respite care and then following on from that full-time care. The care home itself is always clean and tidy in the communal areas and also residents rooms. There are lots of activities going on and I particularly like the fact that there is always a member of staff interacting with the residents whenever you call in. Great newsletters and weekly timetables so you always know what is going on. I feel happy and confident that my mum is being looked after with dignity.
I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.
I cannot speak highly enough of the care and attention given to my mother by all concerned at Hastings from management down. They all showed great care and compassion in looking after her and also my family and myself.
The staff at Hastings Residential Care Home were there for us all when we hit a crisis point with mum's care at home. Initially providing a respite room but now permanent care for mum. They have helped us through an extremely difficult and emotional time. I now know she is being looked after as well as we would wish.
When she died at 101 after many happy years, they said "we won't see you again" I said "do you want to?" and they said "yes." So I became a volunteer. Talking is one of the things I now need to do. I go home really wishing I was a resident.
Mom came in for respite and is now staying full-time. The staff are all brilliant and can't do enough. The food is excellent.
Mum has severe dementia, she has settled in well in comfortable surroundings and caring staff tending to her needs. In her words " I like it here".
When my mother was in a position of not managing in her own home I was upset as I didn't know what would happen to her. I rang Hastings Residential Care Home and it was agreed my mother could have a room there. After a short time, she decided she wanted to make it her permanent home as she really liked the environment. She now looks and feels much better since being there permanently and I am happy for her to be there.
Understandably he was distraught, unable to easily get to see or communicate with her. The lovely blonde receptionist, instantly understood what was needed and did, in my view, over and above what could be expected of her in taking him to visit his wife (in her own time) for which both he and I are extremely grateful. My friend is slowly recovering and will hopefully be "home" to Hastings again to where she will be cared for by her friends and her "family". Thank you so very much - how he would be got through last weekend without you is difficult to imagine.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (5) & Events (0)
- 07 Jan 2026
A Malvern care home resident is beaming with pride after one of her mother’s beloved Christmas cake recipes featured in Sanctuary Care’s charity cookbook. Edith Walker, who lives at Hastings...
- 29 Oct 2025
Our affordable day care club offers older people the opportunity to make new friends, explore hobbies, enjoy new experiences and create lasting memories. Every day is thoughtfully planned to enrich...
- 01 Aug 2025
Residents at our care home in Malvern have been scaling new heights, thanks to the kindness of two local organisations. Twice a year, the Malvern Rotary Club and the Malvern...
There are no upcoming events for Hastings Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Hastings Residential Care Home.
Meet the Team (4)

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.
In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.

I love making residents happy and making them feel so valued here at Hastings.

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.
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