Hastings Residential Care Home

130 Barnards Green Road, Malvern WR14 3NA
Review Us
9.8 82 Reviews
  • Hastings Residential Care Home, Malvern
With views of the Malvern Hills, Hastings is in a wonderful location, providing residential, dementia and respite care, which can be booked in advance.

Residents enjoy spacious, beautifully decorated bedrooms, which all have walk in, ensuite wet rooms.

The home has so many spaces to relax in, from the stunning Kennedy suite, to homely lounges and dining rooms, where residents enjoy delicious, home cooking, with freshly baked cakes served with afternoon tea.   

There is also a beautiful large woodland garden, with wheelchair-friendly pathways and mature trees, plus a landscaped garden.

The team are passionate about Sanctuary Care’s Enriching Lives framework, where they support residents to meet their six senses – a sense of achievement, belonging, continuity, security, significance and purpose.

There are so many other activities to enjoy, from animal visits and tai chi, to live music, news chats and reminiscence sessions. And with its own hairdressing salon, residents can enjoy appointments with the home’s mobile hairdresser.

The team at Hastings are passionate about keeping their residents connected with the local community. The home hosts weekly community coffee mornings, and you will often see young children and students popping in for a visit.

Family and friends are welcome at any time, and the home has its own private Facebook page, filled with photographs and videos of what the residents have been enjoying. And if relatives fancy a trip out with their loved ones, Hastings close to Great Malvern Priory, independent shops, restaurants and the Malvern Theatres.
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Care Provided by Hastings Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1394
  • RESPITE Self-Funded Residential Care: from £1394

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1394 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Hastings Residential Care Home to find out the exact price for your requirements.

Contact Hastings Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hastings Residential Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Shelly Ford (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (63)

Parking

  • Car park on site

Hastings Residential Care Home Reviews (82)

9.8

Hastings Residential Care Home has a Review Score of 9.8 (9.818) out of 10, based on 18 reviews in the last 2 years.
Over all time Hastings Residential Care Home has 82 reviews.

Overall Experience
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Reviewer Connection to Hastings Residential Care Home
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Review from Q T (Friend of Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed with the whole place. It has a very calm atmosphere. There are lots of activities and the food choice looks amazing.
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Review from Moira T (Daughter of Resident) published on 23 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Genuine care and affection for our mother was outstanding.
We were so happy that she spent her last period of time here. Staff are absolutely lovely. She also loved the food. Well done chef.
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Review from D P (Son of Resident) published on 12 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Daytime/evening staff are excellent; caring, supportive and extremely professional. Night staff have less time for those who are awake/alert during the night. Food is generally good and healthy. On occasion, the menu could be less "exotic" and more suitable to older folk. Spicy food can be unattractive
to the elderly and perhaps stews, casseroles, meat and veg would be more favoured by residents. Kitchen staff are excellent and will try to accommodate specific diets. The activities team do an excellent job. With diverse clients, it is hard to appeal to all. Some activities can be a little tedious for those with active minds. My parent particularly enjoys it when performers etc from outside come in and bingo is always popular. The rear garden is pleasant but could be more accessible/safe for those with limited mobility. The front garden seems to have been neglected recently. This is a shame.


In summary, the standard of care offered by Hastings is very good - the facilities could be better - the staff are excellent and are to be congratulated.

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Review from C B (Relative of Resident) published on 29 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff appear to have genuine concern for my relation.
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Review from John H (Cousin of Resident) published on 23 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin has been a resident at Hastings Care Home Malvern for about 15 months now and received excellent service throughout. The staff are fantastic and always willing to help in every respect. My cousin is a very settled resident. Thank you for the care she receives at all times.
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Review from Chris B (Son of Resident) published on 18 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Without exception, my parents have been treated with care, respect and kindness.
All the staff regardless of the principal duty are prepared to assist my parents.
Their principal carer whom we have the greatest confidence.
I am comforted by the fact that I am informed of any deterioration in their
condition or any other issues affecting my parent's health and care.
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Review from David W (Nephew of Resident) published on 11 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home provides very good quality care in nice accommodation. The environment is caring and supportive. As a relative, I feel confident that my aunt is in a safe and secure place with kind and attentive staff.
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Review from P A (Son-in-law of Resident) published on 3 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has advanced dementia and is frail. He is very well cared for and is finally settled in Hastings. My mother-in-law needs to be occupied at all times and the excellent activities together with management's help with external activities are very valuable and keep her fairly content. My
wife and I have peace of mind knowing that they are both being looked after so well.
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Review from Susan S (Daughter of Resident) published on 1 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful when initially arranging respite care and then following on from that full-time care. The care home itself is always clean and tidy in the communal areas and also residents rooms. There are lots of activities going on and I particularly like the fact that there is always a member of staff
interacting with the residents whenever you call in. Great newsletters and weekly timetables so you always know what is going on. I feel happy and confident that my mum is being looked after with dignity.
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Review from Enid M (Resident) assisted by family/friend published on 22 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the home is in a nice position, facing the Malvern Hills. The staff are very caring and pleasant, the washing comes back very clean and ironed. If I ever have a problem, I mention it and it gets sorted, be it medical or care.
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Review from David R (Son of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of the care and attention given to my mother by all concerned at Hastings from management down. They all showed great care and compassion in looking after her and also my family and myself.
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Review from Jane (Daughter of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hastings Residential Care Home were there for us all when we hit a crisis point with mum's care at home. Initially providing a respite room but now permanent care for mum. They have helped us through an extremely difficult and emotional time. I now know she is being looked after as well
as we would wish.
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Review from Gwen I (Regular Volunteer) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I first knew Hastings House visiting my old landlady. We made trips to Malven on the bus at first but in later years she became very noisy. If she went to sleep I went and talked to the others.
When she died at 101 after many happy years, they said "we won't see you again" I said "do you want to?"
and they said "yes." So I became a volunteer. Talking is one of the things I now need to do. I go home really wishing I was a resident.
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Review from Annette E (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mom came in for respite and is now staying full-time. The staff are all brilliant and can't do enough. The food is excellent.
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Review from B A (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has severe dementia, she has settled in well in comfortable surroundings and caring staff tending to her needs. In her words " I like it here".
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Review from J H (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mother was in a position of not managing in her own home I was upset as I didn't know what would happen to her. I rang Hastings Residential Care Home and it was agreed my mother could have a room there. After a short time, she decided she wanted to make it her permanent home as she really liked
the environment. She now looks and feels much better since being there permanently and I am happy for her to be there.
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Review from E F (Friend of Resident) published on 16 February 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friends (husband and wife) are residents here, both in their 90th year - they have been married for 57 years. In recent weeks, she has been very ill in hospital, reaching crisis point last weekend.
Understandably he was distraught, unable to easily get to see or communicate with her. The lovely
blonde receptionist, instantly understood what was needed and did, in my view, over and above what could be expected of her in taking him to visit his wife (in her own time) for which both he and I are extremely grateful. My friend is slowly recovering and will hopefully be "home" to Hastings again to where she will be cared for by her friends and her "family". Thank you so very much - how he would be got through last weekend without you is difficult to imagine.
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Review from Margaret H (Daughter of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the best of care while at Hastings Residential Care Home.
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Review from G B (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are caring and welcome. Visitors at any time, my mother who visits is made welcome and offered lunch and are made to feel part of the family. Outstanding work with a sometimes difficult client group.
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Review from Silvija L (Daughter of Resident) published on 17 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had many difficulties due to the challenges of old-age and lived in Hastings for six years, in a well-decorated room, with space for possessions and some furniture. The standard of maintenance is high and there is a pleasant, cheerful atmosphere in community areas. Most important of all though,
is the attentive professional attitudes shown by the staff and carers. My mother's daily needs were always attended to, and there was a genuine concern for her well-being. Respect and kindness were always evident. Our family will always be grateful that she was able to remain there during her final weeks, receiving warm compassionate care, ensuring that the most difficult of times were peaceful and dignified. This high standard of care for those facing their most vulnerable times, is a tribute to all the staff and carers.
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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Hastings Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.818 for Hastings Residential Care Home is calculated as follows: ( (178 Excellents x 5) + (33 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.818
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hastings Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (4)

Shelly

Shelly Ford

Job Title: Home Manager Joined: 2023

I truly feel honoured to be part of the residents' and their relatives' lives here at Hastings. I have over 25 years of experience in the care industry, covering a variety of roles. I have been a home manager for the last nine years, managing residential, respite, daycare and nursing services.


In my role as the home manager, I really enjoy interacting with the residents and getting to know each resident on an individual basis, so their care is so person-centred.

Klaudia

Klaudia Zatyko

Job Title: Deputy Manager Joined: 2023

I love making residents happy and making them feel so valued here at Hastings.

Stacey

Stacey Beckett

Job Title: Receptionist Joined: 2023

New to Hastings, but with lots of experience in care, Stacey explains what she loves most about her role: ”I just love helping people.”

Shannon

Shannon Vester

Job Title: Team Leader

Shannon, who has progressed from support worker to team leader, prides herself on enriching the lives of the residents she cares for here at Hastings each and every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hastings Residential Care Home to verify any information. View our terms and conditions. Hastings Residential Care Home has an Enhanced Service - more info.