Hastings Residential Care Home

The staff are always welcoming and create a homely atmosphere. There are regular social get-togethers and themed activities for all to enjoy Any issues or concerns we may have are always dealt with promptly and efficiently. We are kept informed by phone or email of any needs or issues my father may have, which is very reassuring. During the COVID infection, we have been able to speak regularly by face time to my father and staff.

My aunt has been a resident for four and a half years and has received excellent care from a dedicated team of care workers and staff. I have been impressed with the extra care taken to ensure the safety of the residents throughout the coronavirus pandemic and the initiation of regular emails to ensure concerned relatives are kept up to date with the current situation within the home.

The staff are extremely kind and caring. Mum has been there for 19-months and has been looked after very well during that time. I would be happy to suggest the home to other families. They have been extremely good during this present pandemic, and I feel Mum has been well cared for during this difficult time.

I would happily recommend Hastings without reserve to any family looking for a first-rate home for a relative in need of special care.

I visited a resident in your home. She has only been resident a fairly short time and was previously in a home some 100 miles away where I live. I used to visit her on a regular basis. I found the reception and receptionist very welcoming and was keen to ensure we could find her room. The building interior is light and airy and not smelly.

My sister and I were very happy with the way my mother was looked after in Hastings. Staff were patient and caring.

In the main, the care and services provided are very good. However, I feel that that Hastings is sometimes understaffed on weekends and as a consequence when I visit it is difficult to speak to anyone about my father's care. I also find that his personal hygiene is neglected. It appears that the staff wait for him to call them to help with toileting or if he has soiled himself. However, his condition is such that he will not or often will not do so and I have therefore found him in a mess on more than a few occasions.

My father tends to stay in his room. Some staff encourage him to go to the communal dining room or sitting room but I get the feeling that mostly he is left to his own devices.

I find it difficult to get any continuity when I speak to the staff about how he is doing. Photos with names and usual shift patterns would be useful so I know who to approach. I realise there is a system of electronic notes but that just isn't the same as speaking to someone who has seen my father recently.

A purpose-built home with en-suite rooms that are all close to the dining room/lounge. Whilst as with most homes, staff turn over, has a core of experienced carers and a fantastic activities team. The managers are responsive, I only have to ask once, and issues are addressed. Potential problem areas such as cleaning and laundry are well managed. My mother who moved there in April 2019, has settled in well and staff have built a good relationship with her.

My mother is being cared for with respect and kindness. I am informed of any illness or incidents as required.

My mum stayed here for 3 weeks of 'emergency respite' care that I arranged at the last minute with no prior knowledge as to what the home or staff would be like. All staff involved in her care were caring and professional throughout her stay and gave my family and I the reassurance we needed that she was safe and being looked after. She left in a far better condition than when she entered. We couldn't be more happy with the care she received; thank you to all.

My mum recently went to Hastings for respite. She was very happy with her stay and would gladly go there again. Her room was very comfy and spotlessly clean, as was the rest of the home. Staff were very friendly and answered any question we had.

My friend went into Hastings for two week's respite after a major operation. The management made arrangements speedily. The home is in a delightful convenient location. I only viewed the ground floor but made many visits. There are two delightful cosy lounges, one opening onto a safe, easily accessible garden. Residents can choose to eat in a very comfortable small dining room or in their room. Rooms are comfy and spacious with all the facilities required, although could do with updating. The staff make the place feel like home and the residents feel at home. They are all cheerful, friendly, efficient and obliging. The food is good, nourishing and varied. It is the best care home I have ever visited.

My mother spent what was to be her final weeks in Hastings but while there she became more aware and engaged more. The staff were kind in every way to Mom and also to her visitors. Sadly age and infirmity took their toll and my mother passed, but she was treated at all times with dignity and compassion, as was I. The premises were always bright, clean and welcoming. Staff always available to help all the way from reception, through care staff to Managers.

After visiting 8 care homes the two that were run by Sanctuary Care stood out in a different league from the rest in every way. Immediately sensed a positive attitude and felt that mum would be treated as a welcome hotel guest! The admin staff at the Hastings Residential Care Home moved heaven and earth to ensure that the transformation from hospital to residency went ahead as planned and really went the "extra mile" for us. Mum passed away unexpectedly soon so her stay was only one month, but it was a happy time and a great relief to see how well she settled.

The representatives of Hastings Residential Care Home were generally exceptionally caring and competent with the sole exception of one instance of a surprising failing to be unaware that washing leather shoes in a washing machine was inappropriate. This was clearly an amazing lapse that carrying out such a procedure could only result in damaging leather fabric irreversibly. Consequently, I have a need to replace my damaged footwear ie shoes which were put on a hot wash cycle of a washing machine.

All this was down to the lovely, caring staff who made my mum's stay such a pleasant experience. Thank you.

I can certainly recommend this care home.

Mother was cared for with love, respect and kindness. She settled easily because all of the staff showed consideration, compassion and helped her to maintain her dignity at all times. Her room was beautifully appointed light and airy with a very peaceful atmosphere. Hastings Residential Care Home is a modern, purpose built building with excellent facilities. The food was appetising, nourishing and she enjoyed the meals but when she was unwell staff made sure she had anything she wanted in her room.

Trips out, classical music, Bingo, exercise classes, wine and cheese evenings etc.

I can not fault Hastings Care Home.

My mother has settled well after an extended period in hospital. Although she'd rather be at home, the staff treat her with kindness and understanding; the management and senior care assistants have been particularly supportive. Sometimes the noise, (especially the TV which remains on regardless of any watching it), occasionally over-familiarity can be difficult for my mother to cope with. Occasionally staff can seem to be slow in responding to her call button but it is a happy home with staff who form an excellent team.

My mother has been a resident for a couple of months. Staff who helped her to settle have been kind and unobtrusive. When we have had queries or concerns, these have been handled with professionalism and attentiveness. Mum feels at home, safe and secure and we find this reassuring. Staff are approachable. The residence is clean and well cared for.