Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
Review Us
9.7 74 Reviews
  • Heathlands Residential Care Home, Pershore
There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.

There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the first Saturday of each month from 11am to 1pm.

The home also welcomes regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • RESPITE Self-Funded Residential Care: from £1343

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerrie Haines (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (63)

Heathlands Residential Care Home Reviews (74)

9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.667) out of 10, based on 27 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 74 reviews.

Overall Experience
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Reviewer Connection to Heathlands Residential Care Home
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Total of 74, showing 1-20
Review from D M (Respite Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It felt like home from home. Everyone was very friendly and caring. I didn't need a lot of attention as I was in for respite care, but I was allowed my independence and help was there if needed. We were well fed.
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you for your lovely review! We're so glad you felt at home and supported while enjoying your independence. It's great to hear you were well looked after and enjoyed your stay.

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Review from Sylvia B (Respite Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Room and food excellent.
Nice clean, and comfortable room.
Nice staff and very helpful.
Thanks for all. xx
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found the room clean, comfortable, and the food excellent. Our team works hard to ensure every guest feels welcome and well taken care of, so it's wonderful to know their efforts made a difference.

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Review from Sue G (Daughter-in-law of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law has been a resident at Heathlands since 2019. I visit her regularly and have seen how staff are proactive in adapting to her changing needs. She is respected as an individual and often comments on how happy she is. Staff, in every role, are very professional, supportive and approachable.
They manage to be efficient whilst always friendly and caring. My mother in law loves her room, her meals and the wide range of activities which she is encouraged to join in.
We are so grateful that she is safe and content, retaining some independence in her en-suite room, whilst receiving the levels of care that she now needs. From the Coronavirus pandemic to this year's extreme heat, staff continue to be remarkable in their ability to cope with additional pressures and still ensure the wellbeing of residents. They have also got to know us very well, as her son and daughter in law, and always show us kindness and consideration. They're never too busy too listen. Thank you!
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mother-in-law feels happy, safe, and well cared for at Heathlands. It's wonderful to know that our team's dedication and warmth have made a positive impact on both her life and yours. Your appreciation means a great deal to us - thank you for your continued trust and support.

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Review from C G (Daughter-in-law of Resident) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our first enquiry to the final days, the team at Heathlands have been amazing. The whole team - managers, admin, team leaders and care staff, catering, domestic and maintenance, activities coordinator - made us feel welcome and part of the family.
So many fun times and quality life experiences.
When the sensitive times came, we were able to trust in the advice given and call upon the wealth of experience among the staff team to guide and reassure us.
When I think about Heathlands, the staff team and the last ten months they have been part of our lives, I smile, even at a sad time, there were so many happy memories and encouraging conversations.
The only words to describe them all - friendly, caring, patient, professional, compassionate and knowledgeable.
Thank you to them all x
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you so much for your kind words. We're truly touched that you felt welcomed and supported by every member of our team throughout your time with us. It means a great deal to know we could help create happy memories and offer comfort during the more sensitive moments.

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Review from Kate S (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Heathlands is providing Mum with the sociable, caring environment that she thrives from. Mum came to Heathlands initially as a respite resident in September '24 and quickly switched to being a permanent resident. She has a wonderful, light, comfortable room that she has made her own and joins in all
the activities and mini bus trips. She loves the food and has been sleeping really well since moving in.
The friendliness of all the staff is unmatched and it feels as though mum has an even bigger family now. As her daughter living 120 miles away it's a comfort to know that mum is so well cared for. I enjoy my weekly visits too!
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you so much for your lovely review. We're thrilled to hear how well your mum has settled in and that she's enjoying her room, the activities, and the food. It's heartwarming to know she feels part of a bigger family here, and we're glad you feel reassured from afar. Your kind words mean a lot to our team!

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Review from Elizabeth B (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Thank you so much for looking after my mother for the past two weeks. Last time she was at Heathlands, there were one or two issues which I mentioned 25.11.24 - 12.12.24, but I am delighted to say you went out of your way to resolve those. Again, thank you. She had a lovely stay and will be back again
in July.
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you for your kind feedback. We're so pleased your mother had a positive stay with us this time, and that the previous concerns were resolved. It means a lot to know our efforts made a difference.

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Review from S T (Wife of Resident) published on 9 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall I'm very happy with the care that my husband is receiving at Heathlands. While most staff are absolutely wonderful, I have witnessed a few occasions when some staff have displayed a lack of understanding of dementia and inadequate communication with dementia residents. Possibly a lack of training.
In an ideal world there would be a higher staffing level, but I realise that we're not living in an ideal world
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Review from N J H (Respite Resident) assisted by family/friend published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a reluctant decision to come, everyone has been very good to me. Everything has been very good from the start to the end. It's been very relaxing.
Reply from Jacob Hardie, Design and Marketing Assistant at Heathlands Residential Care Home

Thank you for your lovely feedback. We're so pleased to hear that your stay has been relaxing and that our team helped make the transition a positive one. It means a lot to us to know you felt well cared for from start to finish.

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Review from L W (Wife of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A complete overall experience at Heathlands Residential Care Home, we been using for respite. The person who is going for a week at a time, like that much have stay for just day care. He like the foods, staff, facilities and the whole package that is offering. We are now in the process of asking for
more day care, introducing him slowly into full care. We have no worries, it's top star from us. We had few issue, but they were dealt with straight away. We are very happy customers.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review. It's wonderful to hear that your experience with respite care has been so positive and that the staff, facilities, and overall care have made the transition so much easier. We're delighted that you feel confident in taking the next steps and truly appreciate your trust in us.

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Review from Trudy B (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am thrilled with the standard of care my Mum is receiving. She is happy, well cared for and respected by the staff. She was in end of life
care this time last year but is happy and thriving since moving in to Heathlands. She takes part in the daily activities and has made friends. I honestly cannot
rate the staff highly enough.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for sharing such wonderful feedback for our team at Heathlands. It's lovely to hear how well your Mum has settled in and is thriving. Hearing that you feel she is so happy, engaged, and receiving the best care will mean so much to our team. Your kind words are greatly appreciated.

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Review from D H (Respite Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a very nice place staff very friendly and efficient. Superb food.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your lovely review for Heathlands. We're so pleased to hear that you're happy with the friendly staff and superb food. Your kind words will mean so much to the team.

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Review from S Y (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am very happy with the home. My mum was not keen on the idea at first but the care staff have been lovely with her and she enjoys the their company. Mostly she is very content, although she is currently unhappy because she is not allowed to feed the birds.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your kind words. We're so glad to hear that your mum is enjoying the care and companionship of our wonderful team. We're sorry to hear she's unhappy about not being able to feed the birds. Unfortunately, we found that feeding them was attracting other unwanted visitors. However, we'll be working with her to do some fun bird-related activities that we hope she'll enjoy. Your feedback is greatly appreciated, thank you.

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Review from Susan W (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad is a permanent resident of Heathlands.
When Dad moved into Heathlands of his own choice because he had been very ill and not safe or happy living at home where he was lonely and debilitated he was not only weak but not at all well!
All of the staff have looked after him so well that he has put
on weight, joins in with activities, walks with a frame, likes his home and embraces his new routine.
We can't thank the staff enough for keeping Dad safe and looking after not just his health but mental well-being.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your heartfelt feedback about Heathlands. We're thrilled to hear that your dad has experienced such a positive transformation since joining us. Our dedicated team are committed to providing truly personalised care that is focussed on not just physical health, but on enriching the lives of their residents, so it's wonderful to hear this is having such a positive impact. Your appreciation means a great deal and we will be sure to share it with the home manager and her team.

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Review from Caroline D (Daughter of Resident) published on 18 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been in Heathlands twice now for respite. I have been delighted by the care she has received. The staff are great, really make you feel welcome. Mum enjoys the food, baths, and company. She is booked in again soon.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you so much for your lovely feedback about Heathlands. We're thrilled to hear that your mum has enjoyed her stays with us and that you've been so happy with the care she's received. It's wonderful to know she feels so welcome, and we look forward to her joining us again soon.

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Review from Donna P (Daughter of Resident) published on 7 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
3 years ago, my mum was having a really difficult time coping with life due to a dementia diagnosis. She was fortunate enough to be given a place at Heathlands Residential Care Home.
Since moving into Heathlands, mum has become healthier, happier and is living life to the fullest. She is the happiest
that I have seen her in a very long time. The rooms are clean and cosy. The main areas of Heathlands are clean and do not have the care home smell that some homes have. The staff are amazing and approachable. Nothing is too much for them. My daughter and I certainly appreciate ALL that they do.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you so much for your thoughtful review. We're so pleased to hear how much your mum's health and happiness have improved since joining us at Heathlands. It's wonderful to know that she feels at home and is living life to the fullest. We truly appreciate your kind words and will continue to do everything we can to support your mum and your family.

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Review from H F (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathland is a very friendly and supportive place. The staff have all been helpful both with regard to my queries and in supporting my mother. The food is generally very good, particularly the homemade cakes.
When activities are available these have been week thought out and Mum enjoys them. The environment
is very clean and unlike many homes is no underlying smell. I love the fact that there is a resident cat and so does Mum.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review. We're thrilled to hear that you and your mother find the team at Heathlands so friendly and supportive. Thank you for sharing your positive experience.

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Review from Sean L (Respite Resident) published on 30 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very attentive and helpful - no complaints. Allowed freedom to go down into the town or to visit family. Food is great (especially catering for a vegetarian). Bedroom is large and cleaned on an almost daily basis. Staff are friendly and happy to chat.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review for Heathlands, we are delighted you have chosen the home for your respite break and the team will be delighted to read your positive feedback.

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Review from H B (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both myself and my father were happy with his weeks of respite care and looking forward to returning.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review for Heathlands, the team will be delighted and look forward to welcoming your father back for respite again.

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Review from S B (Son of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the family are amazed at how well Mum is. She was on death's door just after Christmas and had virtually given up. With the care that Heathlands has provided she has made an astonishing turn around we are so grateful to all the staff at Heathlands.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your five-star review of Heathlands, we are delighted to hear how your Mother is thriving there.

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Review from S B (Resident) assisted by family/friend published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I haven't felt so relaxed and well cared for in a very long time. I feel I'm surrounded with love and kindness.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your wonderful review for Heathlands, the team are certainly very special and we are delighted you are so happy there.

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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Heathlands Residential Care Home is calculated as follows: ( (240 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 321 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.

Julie

Julie Beach

Job Title: Administrator Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

Shaun

Shaun Clifford

Job Title: Deputy Manager Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

Paula

Paula Arrow

Job Title: Activities Co-ordinator Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.

Shirley

Shirley Maher

Job Title: Receptionist Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

Carla

Carla White

Job Title: Housekeeping Supervisor Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.

Frequently Asked Questions about Heathlands Residential Care Home

What types of Care is Heathlands Residential Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Heathlands Residential Care Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Heathlands Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Heathlands Residential Care Home to the centre of Pershore?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Residential Care Home to verify any information. View our terms and conditions. Heathlands Residential Care Home has an Enhanced Service - more info.