
Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.
There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.
Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the...
Care Provided by Heathlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1424 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Heathlands Residential Care Home for full pricing details and T&Cs.
Contact Heathlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kerrie Haines (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Heathlands Residential Care Home Reviews (77)
Heathlands Residential Care Home has a Review Score of 9.8 (9.791) out of 10, based on 20 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 77 reviews.
His departure from Heathlands was so respectful and dignified
All the staff have been a source of comfort and help to me over the 3 years, and most definitely on 26/. My sincere thanks go to each and every one of them. Thank you.
Thank you for taking the time to share such meaningful feedback. We're honoured to know that your husband was treated with dignity and respect throughout his time with us, and that his final moments were handled with such care. It means a great deal to hear that our team could offer comfort and support to you over the years, especially at such a difficult time.
The team were really friendly and communicative. Dad had his ups and down days. Maybe the only thing would of been to have organised garden time for Dad as he loves the outdoors, so I think that's the only thing he really struggled with.
My mother was a resident at Heathlands for almost two years. Her time in the care there was excellent. Staff very friendly and always very attentive and cheerful. Each and every staff member had a wonderful quality of care with all residents. For Mum, Shaun was always one of her favourites, he would make her laugh and make her smile, always going that extra mile even when she had her pensioner moments. Thank you to all the staff, this became her home. She passed away on 04/12/2025. She would have been 100 in June.
Mum was adament she would never go into a care home but when she could no longer live safely at home and had been neglecting herself there was no other choice. She was really unwell when she first became a resident and we thought she had given up. In just over a week of moving in she began to perk up, put on weight and got her sparkle back. All the staff from receptionists, clinical leads and manager are outstanding, kind and caring and always professional. Sadly mum's illness progressed and in the last months she needed more care. The staff did everything to keep her pain free and comfortable, they always found time to reassure us, as we all live some distance away this helped us cope with mum's decline. I would not hesitate to recommend this home, mum really became part of the family and never complained about anything ...... and she was the kind of lady who would have if there had been any problems.
Thank you for sharing such a heartfelt review. We're so pleased your mum felt cared for and comfortable, and that our team could support you during a difficult time. Your kind words mean so much to us.
Very friendly, helpful staff. Superb food - really excellent. I will be back.
It felt like home from home. Everyone was very friendly and caring. I didn't need a lot of attention as I was in for respite care, but I was allowed my independence and help was there if needed. We were well fed.
Thank you for your lovely review! We're so glad you felt at home and supported while enjoying your independence. It's great to hear you were well looked after and enjoyed your stay.
Nice clean, and comfortable room.
Nice staff and very helpful.
Thanks for all. xx
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and found the room clean, comfortable, and the food excellent. Our team works hard to ensure every guest feels welcome and well taken care of, so it's wonderful to know their efforts made a difference.
We are so grateful that she is safe and content, retaining some independence in her en-suite room, whilst receiving the levels of care that she now needs. From the Coronavirus pandemic to this year's extreme heat, staff continue to be remarkable in their ability to cope with additional pressures and still ensure the wellbeing of residents. They have also got to know us very well, as her son and daughter in law, and always show us kindness and consideration. They're never too busy too listen. Thank you!
Thank you so much for your kind words. We're delighted to hear that your mother-in-law feels happy, safe, and well cared for at Heathlands. It's wonderful to know that our team's dedication and warmth have made a positive impact on both her life and yours. Your appreciation means a great deal to us - thank you for your continued trust and support.
So many fun times and quality life experiences. When the sensitive times came, we were able to trust in the advice given and call upon the wealth of experience among the staff team to guide and reassure us.
When I think about Heathlands, the staff team and the last ten months they have been part of our lives, I smile, even at a sad time, there were so many happy memories and encouraging conversations.
The only words to describe them all - friendly, caring, patient, professional, compassionate and knowledgeable.
Thank you to them all x
Thank you so much for your kind words. We're truly touched that you felt welcomed and supported by every member of our team throughout your time with us. It means a great deal to know we could help create happy memories and offer comfort during the more sensitive moments.
The friendliness of all the staff is unmatched and it feels as though mum has an even bigger family now. As her daughter living 120 miles away it's a comfort to know that mum is so well cared for. I enjoy my weekly visits too!
Thank you so much for your lovely review. We're thrilled to hear how well your mum has settled in and that she's enjoying her room, the activities, and the food. It's heartwarming to know she feels part of a bigger family here, and we're glad you feel reassured from afar. Your kind words mean a lot to our team!
Thank you so much for looking after my mother for the past two weeks. Last time she was at Heathlands, there were one or two issues which I mentioned 25.11.24 - 12.12.24, but I am delighted to say you went out of your way to resolve those. Again, thank you. She had a lovely stay and will be back again in July.
Thank you for your kind feedback. We're so pleased your mother had a positive stay with us this time, and that the previous concerns were resolved. It means a lot to know our efforts made a difference.
Overall I'm very happy with the care that my husband is receiving at Heathlands. While most staff are absolutely wonderful, I have witnessed a few occasions when some staff have displayed a lack of understanding of dementia and inadequate communication with dementia residents. Possibly a lack of training. In an ideal world there would be a higher staffing level, but I realise that we're not living in an ideal world
After a reluctant decision to come, everyone has been very good to me. Everything has been very good from the start to the end. It's been very relaxing.
Thank you for your lovely feedback. We're so pleased to hear that your stay has been relaxing and that our team helped make the transition a positive one. It means a lot to us to know you felt well cared for from start to finish.
A complete overall experience at Heathlands Residential Care Home, we been using for respite. The person who is going for a week at a time, like that much have stay for just day care. He like the foods, staff, facilities and the whole package that is offering. We are now in the process of asking for more day care, introducing him slowly into full care. We have no worries, it's top star from us. We had few issue, but they were dealt with straight away. We are very happy customers.
Thank you for your review. It's wonderful to hear that your experience with respite care has been so positive and that the staff, facilities, and overall care have made the transition so much easier. We're delighted that you feel confident in taking the next steps and truly appreciate your trust in us.
care this time last year but is happy and thriving since moving in to Heathlands. She takes part in the daily activities and has made friends. I honestly cannot rate the staff highly enough.
Thank you for sharing such wonderful feedback for our team at Heathlands. It's lovely to hear how well your Mum has settled in and is thriving. Hearing that you feel she is so happy, engaged, and receiving the best care will mean so much to our team. Your kind words are greatly appreciated.
Such a very nice place staff very friendly and efficient. Superb food.
Thank you for your lovely review for Heathlands. We're so pleased to hear that you're happy with the friendly staff and superb food. Your kind words will mean so much to the team.
Overall, I am very happy with the home. My mum was not keen on the idea at first but the care staff have been lovely with her and she enjoys the their company. Mostly she is very content, although she is currently unhappy because she is not allowed to feed the birds.
Thank you for your kind words. We're so glad to hear that your mum is enjoying the care and companionship of our wonderful team. We're sorry to hear she's unhappy about not being able to feed the birds. Unfortunately, we found that feeding them was attracting other unwanted visitors. However, we'll...
When Dad moved into Heathlands of his own choice because he had been very ill and not safe or happy living at home where he was lonely and debilitated he was not only weak but not at all well!
All of the staff have looked after him so well that he has put on weight, joins in with activities, walks with a frame, likes his home and embraces his new routine.
We can't thank the staff enough for keeping Dad safe and looking after not just his health but mental well-being.
Thank you for your heartfelt feedback about Heathlands. We're thrilled to hear that your dad has experienced such a positive transformation since joining us. Our dedicated team are committed to providing truly personalised care that is focussed on not just physical health, but on enriching the...
Mum has been in Heathlands twice now for respite. I have been delighted by the care she has received. The staff are great, really make you feel welcome. Mum enjoys the food, baths, and company. She is booked in again soon.
Thank you so much for your lovely feedback about Heathlands. We're thrilled to hear that your mum has enjoyed her stays with us and that you've been so happy with the care she's received. It's wonderful to know she feels so welcome, and we look forward to her joining us again soon.
Since moving into Heathlands, mum has become healthier, happier and is living life to the fullest. She is the happiest that I have seen her in a very long time. The rooms are clean and cosy. The main areas of Heathlands are clean and do not have the care home smell that some homes have. The staff are amazing and approachable. Nothing is too much for them. My daughter and I certainly appreciate ALL that they do.
Thank you so much for your thoughtful review. We're so pleased to hear how much your mum's health and happiness have improved since joining us at Heathlands. It's wonderful to know that she feels at home and is living life to the fullest. We truly appreciate your kind words and will continue to do everything we can to support your mum and your family.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Aug 2026
Our very own MasterChef winner Ruaan Prins is a finalist in the Worcestershire Health and Social Care Awards. Ruaan, Chef Manager at Heathlands in Pershore, has been shortlisted for the...
- 17 Nov 2025
A gifted chef from Heathlands Residential Care Home in Pershore has claimed top honours in Sanctuary Care's prestigious annual 'MasterChef' competition, showcasing exceptional culinary talent and creativity. Ruaan Prins, Chef...
There are no upcoming events for Heathlands Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Heathlands Residential Care Home.
Meet the Team (7)

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.
I love the family feel of the home and I couldn’t be prouder of our team.

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.
Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Meet our award-winning Chef Manager Ruaan Prins.
Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!
Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

I love to see the smiles on the residents' faces when they are engaged in activities.

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.
I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.
Frequently Asked Questions about Heathlands Residential Care Home
What types of Care is Heathlands Residential Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Heathlands Residential Care Home have?
There are 63 Single Rooms.
What are the Facilities & Services at Heathlands Residential Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Heathlands Residential Care Home to the centre of Pershore?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Residential Care Home to verify any information. View our terms and conditions. Heathlands Residential Care Home has an Enhanced Service -more info.