Heathlands Residential Care Home, Pershore, Worcestershire
Heathlands Residential Care Home, Pershore, Worcestershire
Heathlands Residential Care Home, Pershore, Worcestershire

Heathlands Care Home is a purpose-built two storey building that meets the new National Minimum Standards for registered care homes.

The property stands in its own grounds, near to Wychavon Civic Centre, in the residential area of Pershore.

The town centre and all its amenities including shops, restaurants, public houses, churches and good public transport, are within walking distance.

Group: Sanctuary Care Ltd

Person in charge: Netty Matthews (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 63 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 63

Rooms with ensuite WC: 63

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Heathlands Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Heathlands Residential Care Home has a Review Score of 9 (8.989)

The Review Score of 9 (maximum of 10) for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Heathlands Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.433 for Heathlands Residential Care Home is calculated as follows: ( (134 Excellents x 5) + (110 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 263 Ratings = 4.433

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.556 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.6 positive Reviews (63 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.6 Target = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathlands Residential Care Home?

  • Extremely LIKELY
    19
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathlands Residential Care Home

  • Daughter of Resident/Service User
    9
  • Resident / Service User
    8
  • Brother of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

My mum went to Heathlands from hospital for some respite care. It made me realise that care homes can be safe, caring and kind. Mum settled quickly and clearly felt safe.
She said that the staff were nice and it did her a lot of good spending these 5 weeks in there.
My only criticism might be that a particular radio station was playing in the living room sometimes and I felt that was more for the staff than the patients.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother moved into Heathlands in June 2016 and settled happily into her new way of life. She is thriving in the friendly atmosphere which is a major plus for someone with dementia. The staff are caring and helpful, encouraging Mum to join in with all the activities, and have endless patience with the residents. They are also very helpful to me, always finding time to speak to me about any concerns. With her 98th birthday coming up, it is a great relief to know that she is being so well cared for.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My Gran has been here for a year now and my family are really happy with the decision we made with Heathlands. Staff are great and Gran has settled well. Cannot fault Heathlands.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My sister has been resident in Heathlands since the 28th September and has settled in well with the help of the staff. In January, she had minor medical problems and a nasty chest infection. The staff were very attentive and supportive and there has been no hesitation to call the doctor. This has meant staying in her room and taking meals there to aid her recovery. I am very pleased with the help she has received throughout this very difficult period.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have stayed at Heathlands for respite now for a long time. I came just over a year ago on a regular basis and I have just started coming back after an operation, my recovery was very slow but now I am so pleased. All the staff are lovely always very happy to help you, they always do regular checks to make sure you are happy or need any help.

I would recommend Heathlands very highly to anybody young or elderly. It's so spotless here. Beautiful gardens. The staff are always smiling and happy it's a care home I would love to live in or any of my relatives or friends. Absolutely fantatsic. I would love to thank the all the staff and management for all the care they give me.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Heathlands is a very professional and caring home. My mother moved in three months ago and has settled in very well with the help of the extremely caring staff. She feels very safe there and the staff go out of their way to be friendly and helpful when I have been to visit my mother.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have stayed here several times for respite also to give my wife some respite from me!
Hard to find words to say how excellent everything her is.
I hope to come again when available (the room).

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off. They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Staff Excellent.
Food indifferent.

How likely would you be to recommend Heathlands Residential Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very pleasant, staff very pleasant and always happy to help.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Both my parents have been in Heathlands Residential Care Home for three years, until my father's death in March 2016. My mother continues to live there. The end of life care was excellent and the staff were all so helpful and empathetic to the family when dad died. My mother is very content and enjoys all the activities as well as mixing freely with other residents when she wishes. My parents were fortunate to have inter-connecting rooms so they could always be together (very important after 70+ years of marriage). The only very minor thing is the number of times that laundered clothes get put in the wrong rooms even though the system is virtually foolproof.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

First class care and staff.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mom (101 years old) is very well cared for. The staff at Heathlands carry out all mom's personal care with patience and kindness.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

The care home is a clean and safe place for my mother. The carers that attend her are empathetic and lovely but sometimes feel that more staff should be on duty, in mums unit their needs are more needy at 2/8 residents, it's not always enough. The activities for the whole care home is serviced by 1 person, 4 units with about 60 residents. Quite a few, mum being one, needs one to one activity on a regular basis. This is how it was sold to me! I sometimes feel that management let the carers down by not supporting them at all times. Sometimes there is too much sitting around and not enough interaction with the residents. Management are more concerned with running the place to a budget. Residents need more going on to get them interacting. Having said that the carers do look after mum.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Netty Matthews, Manager at Heathlands Residential Care Home responded to this review on 11 Oct 2016:

Thank you so much for your review, the positive comments and recommendation. We pride ourselves on spending quality time with our residents so always make sure that we have a higher staff ratio to enable us to achieve this. Our dedicated activities leader spends time delivering activities to our residents across the home and in addition, supports our care staff so that they can carry out activities in their units on a one-to-one and group basis. Caring for our residents and supporting my dedicated team are of paramount importance. I do have to spend time running our home in a practical sense, but I balance this with spending quality time with our residents and my team - and my door is always open to them and to loved ones if you would like to discuss anything further with me.

Heathlands is a friendly, caring and professional environment. They understand the needs of residents and attend to them effectively, always maintaining the human touch. I am confident that my mother is well cared for and do not have any anxiety over the environment or quality of care. She is probably better cared for now than ever.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother has been a resident for two years. She has dementia and as such finds joining in activities and socialising difficult although the opportunities are clearly there. The home is welcoming and staff clearly about the residents. They act swiftly when medical/personal care is needed and keep me well informed either at visits or by phone. The home is currently being refurbished which his good as some of it is a little tired looking, although I am sure this does not affect my mother. A few weeks ago a room became available on a landing with fewer residents and more staff and we were offered this. The move took place with minimal disruption and the quality of care has been sustained.

How likely would you be to recommend Heathlands Residential Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have stayed in 'Heathlands Residential Care Home' for a fortnight while my family have had a camping holiday. I have enjoyed my stay here, meeting new friends and being looked after in every way. I shall look forward to a stay in the future when it becomes necessary.

How likely would you be to recommend Heathlands Residential Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I have been here for a week and have been treated excellently by all the staff. The rooms are above standard and the food was good. I will happily return for further respite in the future.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has begun to flourish again since moving to Heathlands. Her outlook and confidence are growing and this is very much down to the consistent care of the staff here. It is a friendly and open Home with many links to activities and groups in Pershore.
Mum didn't settle overnight; it took a little time but there was a day when I started to notice that Mum saw it as where she lived, then she was mentioning friends and activities that she enjoyed. The staff have gently encouraged and supported Mum as she has been settling in. It has been a learning process for us all and communication both ways has really helped. I would like to thank all the other carers on Bredon ward. Mum has also grown stronger and more confident with her walking and balance and in talking to those around her.

We celebrated her 85th Birthday today and were given a lounge to use for playing skittles, which Mum loves. Carers brought everyone cups of tea.
Thank you Heathlands

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family. No complaints whatsoever! Many thanks to everyone involved.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I arrived from hospital rather nervous, I need not have done. I met kindness and consideration from everyone. All staff and residents alike. The meals delicious, very nicely kept rooms and gardens. A delightful place to live.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Every service in this house is superb and cannot be faulted. Food especially was first class as were the staff. Washing and bathing facilities very good indeed. My short stay for respite I would definitely recommend to all. Thank you all for my care.

How likely would you be to recommend Heathlands Residential Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Care Home Idol 2016

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