Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 74 Reviews
  • Heathlands Residential Care Home, Pershore
There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.

There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the first Saturday of each month from 11am to 1pm.

The home also welcomes regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • RESPITE Self-Funded Residential Care: from £1343

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerrie Haines (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (63)

Heathlands Residential Care Home Reviews (74)

9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.667) out of 10, based on 27 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathlands Residential Care Home
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Total of 74, showing 21-40
Review from C L (Respite Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a wife of a resident, I know Heathlands well. So when I had to have surgery I booked myself for 2 weeks respite. The care and attention I received were really excellent. The chef and kitchen went out of their way to accommodate the special diet I had to have. As I already knew most of the team, it
was like being looked after at home. I would not hesitate to recommend Heathlands for resident or respite care.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your glowing review of Heathlands, we are so happy the team was there to help you get back on your feet.

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Review from K H (Daughter of Resident) published on 14 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very new experience for our mother who has moved her nursing home due to financial reasons but Heathlands seems to be very homely and friendly staff with lovely surroundings.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your five star review for Heathlands, the team will be delighted to read your comments.

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Review from K D (Son of Resident) published on 16 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has been with Heathlands for over 2 1/2 years. A culture shock for her and us, going in under Covid restrictions. My main concern in the early days was the TV remote kept disappearing so I sorted that one out. But more seriously it's hard for me to understand how my mum's carers do what they
do, both the boys and girls have their work cut out for them, thank you.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review, the team at Heathlands will be proud to read your comments.

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Review from J K (Son-in-law of Resident) published on 3 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been in Heathlands for almost 2 years and is very happy there. It was his choice to enter care and has not had any regrets. We have been impressed by the ethos of care that is clearly evident in the home and is shown by each staff member. He has been cared for during a spell of
illness and COVID. The home suffered the lack of a manager for a while but still functioned seamlessly. With a new team in place it seems it will go from strength to strength. Activities are good, there is entertainment from time to time. Food is excellent and the team members regularly go the extra mile to see residents have the best care possible.
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Review from E B (Respite Resident) assisted by family/friend published on 6 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've had a very good stay, well looked after. The food has been lovely and catered to my needs. I've enjoyed getting to know staff and other residents. Would recommend.
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Review from J Z (Respite Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, attitude and attention of the staff were exemplary. Nothing was too much trouble. The respite care rooms were attractive and very comfortable.
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Review from Gemma H (Next of Kin) published on 16 October 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Overall happy. I resent not being able to get in, and out, of the front door when visiting at weekends. At times, I can be waiting several minutes to get out. Please man reception!
Activities are lacking. Staff need a staff room. They sit in the lounges on their breaks and I feel uncomfortable disturbing
them. Lack of staff.
Reply from Kate Yates, Communications and Content Specialist at Heathlands Residential Care Home

Thank you for your review. We apologise you’ve experienced a wait during the weekends. Loved ones are welcome at any time and some periods are busier than others, so please bear with us. While the whole team are involved in activities, including our weekly minibus trips, I’m delighted that a new member of staff, who will be completely dedicated to activities has just joined us. Sometimes our staff also spend time in the lounges updating our electronic care planning system, which is a bespoke system enabling us to update care plans at the point of care, which gives us more time to spend more time with our residents. If you would like to speak to our home manager directly, she would be very happy to meet with you.

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Review from Sue S (Daughter of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been very settled and made to feel very welcome by all staff at Heathlands Residential Care Home. Mum has gained weight and loves all her meals and cups of tea throughout the day. I found it incredibly hard to give up my caring for Mum but Heathlands staff supported me alongside Mum. I would
love, in time, for her to have a bedroom downstairs but that is a minor matter in the scheme of things.
Mum is happy, loves chatting to all the staff and my family cannot thank you all enough.
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Review from Frank P (Resident) assisted by family/friend published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, a very nice place.
The staff are very helpful.
Food is excellent.
Any problems are sorted quickly.
A high standard of care is provided. I am very happy and comfortable here.
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Review from S T (Resident) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've only been here a few months, but I've signed a contract to stay for the rest of my days. Hand on heart, I've never met a nicer bunch of people in all my life. Each and every one in Heathlands Residential Care Home are friendly, caring and very professional in what they do. Anyone thinking of coming
here, stop thinking about it, just do it! It will be the best choice you will ever make.
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Review from N F (Respite Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the day my son and I came to discuss the possibility of my having two weeks stay while my live-in carer had her leave I was impressed by the air of warmth and welcome. All the staff are caring and helpful and they assist whenever I need them in washing and dressing. They encourage me to walk with
my zimmer whenever possible. Knowing my ability to walk is very difficult but must be encouraged. Should I need respite again I very much hope that will be possible here in Heathlands Residential Care Home. I apologise to my writing.
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Review from P R (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was apprehensive about Dad going in to a home after our experience with my mum and dad would be moving from Birmingham to Pershore. I needn't have been he is very well cared for 24 hours a day, his room is lovely, food is lovely too and staff are super caring, professional and friendly. Thank you
Heathlands.
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Review from Katerina K (Daughter of Resident) published on 6 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The support my mum and my family receive is fantastic.
I am always being asked how I am and listened to if needed. Any situations that occur with mum are acted on and discussed, always looking for a solution and being pro-active.
Recently a support group has been set up again following covid restrictions.
It really helped to talk and be listened to by people who understand. Advice given and any additional help to be looked into.
Thank you Heathlands!
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Review from Nicola A (Granddaughter of Resident) published on 26 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are fantastic.
The activity lady puts on great activities for all.
My nan always loves what has been put on.
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Review from R L (Son of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
How I feel, like a weight lifted from my shoulders knowing mum is safe and cared for.
Mum had pneumonia and was taken to hospital, after two weeks the specialist told me she was bed bound and would need a nursing home. Within two days of being back at Heathlands the carers had her up and walking around
with the aid of a walker.
Your team did that! Thank you.
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Review from Julie K (Daughter of Resident) published on 28 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been here for 3 months and settled in straight away. He is very happy and content. We are very impressed with every aspect.
Staff go out of their way to help the residents. Nothing seems to be too much trouble. A strong ethos of care pervades from the very top downwards. A safety concern was
dealt with immediately. We always feel welcome and are impressed that there are activities and things of interest for the residents to do. We cannot praise the staff highly enough - and their platinum jubilee celebrations were a triumph.
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Review from A D (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathlands is a lovely place - my mother has always been very happy here. The staff are very caring, cheerful and always very helpful when I visit my mother.
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Review from Sally S (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home, staff professional, friendly and nothing is too much trouble. My family and I are so happy we chose Heathlands for my mum.
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Review from Peter H (Resident) published on 2 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent respite room which is kept clean. Excellent staff and the food is very good.
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Review from Marie W (Daughter of Resident) published on 7 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are supportive to the family. Communication is excellent and we are kept informed about Dad's care and condition.
Mother also still visits and staff's understanding towards her anxieties, worries and emotions has been amazing, especially during Covid 19.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Heathlands Residential Care Home is calculated as follows: ( (240 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 321 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.

Julie

Julie Beach

Job Title: Administrator Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

Shaun

Shaun Clifford

Job Title: Deputy Manager Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

Paula

Paula Arrow

Job Title: Activities Co-ordinator Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.

Shirley

Shirley Maher

Job Title: Receptionist Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

Carla

Carla White

Job Title: Housekeeping Supervisor Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.

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