
Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.
There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.
Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the...
Care Provided by Heathlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1424 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Heathlands Residential Care Home for full pricing details and T&Cs.
Contact Heathlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kerrie Haines (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Heathlands Residential Care Home Reviews (77)
Heathlands Residential Care Home has a Review Score of 9.8 (9.791) out of 10, based on 20 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 77 reviews.
When activities are available these have been week thought out and Mum enjoys them. The environment is very clean and unlike many homes is no underlying smell. I love the fact that there is a resident cat and so does Mum.
Thank you for your wonderful review. We're thrilled to hear that you and your mother find the team at Heathlands so friendly and supportive. Thank you for sharing your positive experience.
Very attentive and helpful - no complaints. Allowed freedom to go down into the town or to visit family. Food is great (especially catering for a vegetarian). Bedroom is large and cleaned on an almost daily basis. Staff are friendly and happy to chat.
Thank you for your review for Heathlands, we are delighted you have chosen the home for your respite break and the team will be delighted to read your positive feedback.
Both myself and my father were happy with his weeks of respite care and looking forward to returning.
Thank you for your wonderful review for Heathlands, the team will be delighted and look forward to welcoming your father back for respite again.
All the family are amazed at how well Mum is. She was on death's door just after Christmas and had virtually given up. With the care that Heathlands has provided she has made an astonishing turn around we are so grateful to all the staff at Heathlands.
Thank you for your five-star review of Heathlands, we are delighted to hear how your Mother is thriving there.
I haven't felt so relaxed and well cared for in a very long time. I feel I'm surrounded with love and kindness.
Thank you for your wonderful review for Heathlands, the team are certainly very special and we are delighted you are so happy there.
Our mum has been with Heathlands for over 2 1/2 years. A culture shock for her and us, going in under Covid restrictions. My main concern in the early days was the TV remote kept disappearing so I sorted that one out. But more seriously it's hard for me to understand how my mum's carers do what they do, both the boys and girls have their work cut out for them, thank you.
Thank you for your review, the team at Heathlands will be proud to read your comments.
My father-in-law has been in Heathlands for almost 2 years and is very happy there. It was his choice to enter care and has not had any regrets. We have been impressed by the ethos of care that is clearly evident in the home and is shown by each staff member. He has been cared for during a spell of illness and COVID. The home suffered the lack of a manager for a while but still functioned seamlessly. With a new team in place it seems it will go from strength to strength. Activities are good, there is entertainment from time to time. Food is excellent and the team members regularly go the extra mile to see residents have the best care possible.
I've had a very good stay, well looked after. The food has been lovely and catered to my needs. I've enjoyed getting to know staff and other residents. Would recommend.
The care, attitude and attention of the staff were exemplary. Nothing was too much trouble. The respite care rooms were attractive and very comfortable.
Activities are lacking. Staff need a staff room. They sit in the lounges on their breaks and I feel uncomfortable disturbing them. Lack of staff.
Thank you for your review. We apologise you’ve experienced a wait during the weekends. Loved ones are welcome at any time and some periods are busier than others, so please bear with us. While the whole team are involved in activities, including our weekly minibus trips, I’m delighted that a new...
Mum is happy, loves chatting to all the staff and my family cannot thank you all enough.
The staff are very helpful.
Food is excellent.
Any problems are sorted quickly.
A high standard of care is provided. I am very happy and comfortable here.
I've only been here a few months, but I've signed a contract to stay for the rest of my days. Hand on heart, I've never met a nicer bunch of people in all my life. Each and every one in Heathlands Residential Care Home are friendly, caring and very professional in what they do. Anyone thinking of coming here, stop thinking about it, just do it! It will be the best choice you will ever make.
From the day my son and I came to discuss the possibility of my having two weeks stay while my live-in carer had her leave I was impressed by the air of warmth and welcome. All the staff are caring and helpful and they assist whenever I need them in washing and dressing. They encourage me to walk with my zimmer whenever possible. Knowing my ability to walk is very difficult but must be encouraged. Should I need respite again I very much hope that will be possible here in Heathlands Residential Care Home. I apologise to my writing.
I was apprehensive about Dad going in to a home after our experience with my mum and dad would be moving from Birmingham to Pershore. I needn't have been he is very well cared for 24 hours a day, his room is lovely, food is lovely too and staff are super caring, professional and friendly. Thank you Heathlands.
I am always being asked how I am and listened to if needed. Any situations that occur with mum are acted on and discussed, always looking for a solution and being pro-active.
Recently a support group has been set up again following covid restrictions. It really helped to talk and be listened to by people who understand. Advice given and any additional help to be looked into.
Thank you Heathlands!
The activity lady puts on great activities for all.
My nan always loves what has been put on.
Mum had pneumonia and was taken to hospital, after two weeks the specialist told me she was bed bound and would need a nursing home. Within two days of being back at Heathlands the carers had her up and walking around with the aid of a walker.
Your team did that! Thank you.
Staff go out of their way to help the residents. Nothing seems to be too much trouble. A strong ethos of care pervades from the very top downwards. A safety concern was dealt with immediately. We always feel welcome and are impressed that there are activities and things of interest for the residents to do. We cannot praise the staff highly enough - and their platinum jubilee celebrations were a triumph.
Heathlands is a lovely place - my mother has always been very happy here. The staff are very caring, cheerful and always very helpful when I visit my mother.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Aug 2026
Our very own MasterChef winner Ruaan Prins is a finalist in the Worcestershire Health and Social Care Awards. Ruaan, Chef Manager at Heathlands in Pershore, has been shortlisted for the...
- 17 Nov 2025
A gifted chef from Heathlands Residential Care Home in Pershore has claimed top honours in Sanctuary Care's prestigious annual 'MasterChef' competition, showcasing exceptional culinary talent and creativity. Ruaan Prins, Chef...
There are no upcoming events for Heathlands Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Heathlands Residential Care Home.
Meet the Team (7)

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.
I love the family feel of the home and I couldn’t be prouder of our team.

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.
Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Meet our award-winning Chef Manager Ruaan Prins.
Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!
Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

I love to see the smiles on the residents' faces when they are engaged in activities.

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.
I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.
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