Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 74 Reviews
  • Heathlands Residential Care Home, Pershore
There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.

There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the first Saturday of each month from 11am to 1pm.

The home also welcomes regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • RESPITE Self-Funded Residential Care: from £1343

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerrie Haines (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (63)

Heathlands Residential Care Home Reviews (74)

9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.667) out of 10, based on 27 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 74 reviews.

Overall Experience
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Date Published
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Total of 74, showing 61-74
Review from Moira B (Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed at Heathlands for respite now for a long time. I came just over a year ago on a regular basis and I have just started coming back after an operation, my recovery was very slow but now I am so pleased. All the staff are lovely always very happy to help you, they always do regular checks
to make sure you are happy or need any help.


I would recommend Heathlands very highly to anybody young or elderly. It's so spotless here. Beautiful gardens. The staff are always smiling and happy it's a care home I would love to live in or any of my relatives or friends. Absolutely fantatsic. I would love to thank the all the staff and management for all the care they give me.

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Review from M H (Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff Excellent.
Food indifferent.
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Review from Geoffrey M (Brother of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off.
They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.
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Review from Ian B (Son of Resident) published on 19 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathlands is a friendly, caring and professional environment. They understand the needs of residents and attend to them effectively, always maintaining the human touch. I am confident that my mother is well cared for and do not have any anxiety over the environment or quality of care. She is probably
better cared for now than ever.
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Review from Irene S (Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant, staff very pleasant and always happy to help.
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Review from Anne (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents have been in Heathlands Residential Care Home for three years, until my father's death in March 2016. My mother continues to live there. The end of life care was excellent and the staff were all so helpful and empathetic to the family when dad died. My mother is very content and enjoys
all the activities as well as mixing freely with other residents when she wishes. My parents were fortunate to have inter-connecting rooms so they could always be together (very important after 70+ years of marriage). The only very minor thing is the number of times that laundered clothes get put in the wrong rooms even though the system is virtually foolproof.
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Review from Joan A (Daughter of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom (101 years old) is very well cared for. The staff at Heathlands carry out all mom's personal care with patience and kindness.
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Review from J G (Daughter of Resident) published on 11 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home is a clean and safe place for my mother. The carers that attend her are empathetic and lovely but sometimes feel that more staff should be on duty, in mums unit their needs are more needy at 2/8 residents, it's not always enough. The activities for the whole care home is serviced by 1
person, 4 units with about 60 residents. Quite a few, mum being one, needs one to one activity on a regular basis. This is how it was sold to me! I sometimes feel that management let the carers down by not supporting them at all times. Sometimes there is too much sitting around and not enough interaction with the residents. Management are more concerned with running the place to a budget. Residents need more going on to get them interacting. Having said that the carers do look after mum.
Reply from Netty Matthews, Manager at Heathlands Residential Care Home

Thank you so much for your review, the positive comments and recommendation. We pride ourselves on spending quality time with our residents so always make sure that we have a higher staff ratio to enable us to achieve this. Our dedicated activities leader spends time delivering activities to our residents across the home and in addition, supports our care staff so that they can carry out activities in their units on a one-to-one and group basis. Caring for our residents and supporting my dedicated team are of paramount importance. I do have to spend time running our home in a practical sense, but I balance this with spending quality time with our residents and my team - and my door is always open to them and to loved ones if you would like to discuss anything further with me.

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Review from Elaine Y (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been a resident for two years. She has dementia and as such finds joining in activities and socialising difficult although the opportunities are clearly there. The home is welcoming and staff clearly about the residents. They act swiftly when medical/personal care is needed and keep me well
informed either at visits or by phone. The home is currently being refurbished which his good as some of it is a little tired looking, although I am sure this does not affect my mother. A few weeks ago a room became available on a landing with fewer residents and more staff and we were offered this. The move took place with minimal disruption and the quality of care has been sustained.
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Review from Mary S (Resident) published on 5 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have stayed in 'Heathlands Residential Care Home' for a fortnight while my family have had a camping holiday. I have enjoyed my stay here, meeting new friends and being looked after in every way. I shall look forward to a stay in the future when it becomes necessary.
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Review from Julian L (Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for a week and have been treated excellently by all the staff. The rooms are above standard and the food was good. I will happily return for further respite in the future.
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Review from Gillian (Daughter of Resident) published on 4 April 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has begun to flourish again since moving to Heathlands. Her outlook and confidence are growing and this is very much down to the consistent care of the staff here. It is a friendly and open Home with many links to activities and groups in Pershore.
Mum didn't settle overnight; it took a little
time but there was a day when I started to notice that Mum saw it as where she lived, then she was mentioning friends and activities that she enjoyed. The staff have gently encouraged and supported Mum as she has been settling in. It has been a learning process for us all and communication both ways has really helped. I would like to thank all the other carers on Bredon ward. Mum has also grown stronger and more confident with her walking and balance and in talking to those around her.


We celebrated her 85th Birthday today and were given a lounge to use for playing skittles, which Mum loves. Carers brought everyone cups of tea.
Thank you Heathlands

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Review from Enid (Daughter of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family.
No complaints whatsoever! Many thanks to everyone involved.
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Review from M H (Resident) published on 14 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived from hospital rather nervous, I need not have done. I met kindness and consideration from everyone. All staff and residents alike. The meals delicious, very nicely kept rooms and gardens. A delightful place to live.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Heathlands Residential Care Home is calculated as follows: ( (240 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 321 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.

Julie

Julie Beach

Job Title: Administrator Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

Shaun

Shaun Clifford

Job Title: Deputy Manager Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

Paula

Paula Arrow

Job Title: Activities Co-ordinator Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.

Shirley

Shirley Maher

Job Title: Receptionist Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

Carla

Carla White

Job Title: Housekeeping Supervisor Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.

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