
Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.
There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.
Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the...
Care Provided by Heathlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1424 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Heathlands Residential Care Home for full pricing details and T&Cs.
Contact Heathlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kerrie Haines (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Heathlands Residential Care Home Reviews (77)
Heathlands Residential Care Home has a Review Score of 9.8 (9.791) out of 10, based on 20 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 77 reviews.
She said that the staff were nice and it did her a lot of good spending these 5 weeks in there.
My only criticism might be that a particular radio station was playing in the living room sometimes and I felt that was more for the staff than the patients.
My Gran has been here for a year now and my family are really happy with the decision we made with Heathlands. Staff are great and Gran has settled well. Cannot fault Heathlands.
My sister has been resident in Heathlands since the 28th September and has settled in well with the help of the staff. In January, she had minor medical problems and a nasty chest infection. The staff were very attentive and supportive and there has been no hesitation to call the doctor. This has meant staying in her room and taking meals there to aid her recovery. I am very pleased with the help she has received throughout this very difficult period.
I have stayed at Heathlands for respite now for a long time. I came just over a year ago on a regular basis and I have just started coming back after an operation, my recovery was very slow but now I am so pleased. All the staff are lovely always very happy to help you, they always do regular checks to make sure you are happy or need any help.
I would recommend Heathlands very highly to anybody young or elderly. It's so spotless here. Beautiful gardens. The staff are always smiling and happy it's a care home I would love to live in or any of my relatives or friends. Absolutely fantatsic. I would love to thank the all the staff and management for all the care they give me.
Food indifferent.
My sister has been a resident at Heathlands Residential Care Home since 28th September and is still settling in. When I first enquired for accommodation for my sister, I was impressed by the feel of the home. The reception area is bright, welcoming and clean as were the corridors and rooms leading off. They are being refurbished at present with little distraction to the residents. My sister is happy and appreciates all the help she receives from the carers who are cheerful and helpful at all times especially in the light my sister really enjoys her early morning cup of tea. There are many activities for the residents to suit all tastes and my sister enjoys.
Heathlands is a friendly, caring and professional environment. They understand the needs of residents and attend to them effectively, always maintaining the human touch. I am confident that my mother is well cared for and do not have any anxiety over the environment or quality of care. She is probably better cared for now than ever.
Very pleasant, staff very pleasant and always happy to help.
Both my parents have been in Heathlands Residential Care Home for three years, until my father's death in March 2016. My mother continues to live there. The end of life care was excellent and the staff were all so helpful and empathetic to the family when dad died. My mother is very content and enjoys all the activities as well as mixing freely with other residents when she wishes. My parents were fortunate to have inter-connecting rooms so they could always be together (very important after 70+ years of marriage). The only very minor thing is the number of times that laundered clothes get put in the wrong rooms even though the system is virtually foolproof.
Mom (101 years old) is very well cared for. The staff at Heathlands carry out all mom's personal care with patience and kindness.
The care home is a clean and safe place for my mother. The carers that attend her are empathetic and lovely but sometimes feel that more staff should be on duty, in mums unit their needs are more needy at 2/8 residents, it's not always enough. The activities for the whole care home is serviced by 1 person, 4 units with about 60 residents. Quite a few, mum being one, needs one to one activity on a regular basis. This is how it was sold to me! I sometimes feel that management let the carers down by not supporting them at all times. Sometimes there is too much sitting around and not enough interaction with the residents. Management are more concerned with running the place to a budget. Residents need more going on to get them interacting. Having said that the carers do look after mum.
Thank you so much for your review, the positive comments and recommendation. We pride ourselves on spending quality time with our residents so always make sure that we have a higher staff ratio to enable us to achieve this. Our dedicated activities leader spends time delivering activities to our...
Mother has been a resident for two years. She has dementia and as such finds joining in activities and socialising difficult although the opportunities are clearly there. The home is welcoming and staff clearly about the residents. They act swiftly when medical/personal care is needed and keep me well informed either at visits or by phone. The home is currently being refurbished which his good as some of it is a little tired looking, although I am sure this does not affect my mother. A few weeks ago a room became available on a landing with fewer residents and more staff and we were offered this. The move took place with minimal disruption and the quality of care has been sustained.
I have stayed in 'Heathlands Residential Care Home' for a fortnight while my family have had a camping holiday. I have enjoyed my stay here, meeting new friends and being looked after in every way. I shall look forward to a stay in the future when it becomes necessary.
I have been here for a week and have been treated excellently by all the staff. The rooms are above standard and the food was good. I will happily return for further respite in the future.
Mum didn't settle overnight; it took a little time but there was a day when I started to notice that Mum saw it as where she lived, then she was mentioning friends and activities that she enjoyed. The staff have gently encouraged and supported Mum as she has been settling in. It has been a learning process for us all and communication both ways has really helped. I would like to thank all the other carers on Bredon ward. Mum has also grown stronger and more confident with her walking and balance and in talking to those around her.
We celebrated her 85th Birthday today and were given a lounge to use for playing skittles, which Mum loves. Carers brought everyone cups of tea.Thank you Heathlands
From the moment we arrived, we have been very impressed with everything. Wonderful friendly staff and a lovely atmosphere about the place. Fabulous food and hospitality. It feels like a hotel and I would love to stay myself! Mum has settled in very quickly which has been so reassuring for all the family. No complaints whatsoever! Many thanks to everyone involved.
I arrived from hospital rather nervous, I need not have done. I met kindness and consideration from everyone. All staff and residents alike. The meals delicious, very nicely kept rooms and gardens. A delightful place to live.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Aug 2026
Our very own MasterChef winner Ruaan Prins is a finalist in the Worcestershire Health and Social Care Awards. Ruaan, Chef Manager at Heathlands in Pershore, has been shortlisted for the...
- 17 Nov 2025
A gifted chef from Heathlands Residential Care Home in Pershore has claimed top honours in Sanctuary Care's prestigious annual 'MasterChef' competition, showcasing exceptional culinary talent and creativity. Ruaan Prins, Chef...
There are no upcoming events for Heathlands Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Heathlands Residential Care Home.
Meet the Team (7)

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.
I love the family feel of the home and I couldn’t be prouder of our team.

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.
Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Meet our award-winning Chef Manager Ruaan Prins.
Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!
Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

I love to see the smiles on the residents' faces when they are engaged in activities.

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.
I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.
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