
Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



Cannot fault HeathlandsLouise P(Granddaughter of Resident/Service User)



There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.
There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.
Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the...
Care Provided by Heathlands Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1424 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.
*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
The price(s) shown are provided by the care home. Contact Heathlands Residential Care Home for full pricing details and T&Cs.
Contact Heathlands Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Sanctuary Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kerrie Haines (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2012
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (63)
Heathlands Residential Care Home Reviews (77)
Heathlands Residential Care Home has a Review Score of 9.8 (9.791) out of 10, based on 20 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 77 reviews.
Excellent home, staff professional, friendly and nothing is too much trouble. My family and I are so happy we chose Heathlands for my mum.
Excellent respite room which is kept clean. Excellent staff and the food is very good.
Mother also still visits and staff's understanding towards her anxieties, worries and emotions has been amazing, especially during Covid 19.
First of all, I must say a big thank you to all staff at the care home for everything, the care they have given in keeping my mum safe in these difficult times has not been easy for any of them, and I am so grateful to them all. As things lifted on visiting, I was able to see her a couple of weeks ago, and she looks so well. It is not easy to fill in as I haven't been to her room for 12-months, but I do phone every week. If there is any problem or the staff need to let me know anything, they phone me or send me information by post.
My husband has been a resident for just over 12-months. In that time, his care has been excellent. Staff are supportive to me as well as him, and any contact is polite and helpful. Every aspect of his care is provided in a professional and kindly manner. Special mention for during Covid, regular FaceTimes and visits if possible. A really well run, friendly care home.
The staff always addressed me by name. I have been there several times for respite and look forward to my next visit. Superb staff and very obliging.
Thank you for your review - it's wonderful to hear you enjoy your time spent at Heathlands! The team will really appreciate it. Best wishes.
Mum is happy where she is and has been for the past 3 years. The home is clean, bright and always smells fresh. The carers are attentive, patient and kind. Whenever I speak to mum she tells me she is comfortable and content where she is and well cared for.
Thank you for your kind words about our home and team - it is lovely to hear mum is happy with us. Best wishes, Fae
My Dad has dementia and has been in the care of Heathlands since November 2019 as a resident. The staff are all so kind, and I can be assured of the best care for Dad. During the covid pandemic, I have been assured of their practices to keep out the virus.
Thank you for your kind words about our home and team - they will really appreciate it. Best wishes, Fae
The staff are kind and interact well with Mum but it is disappointing to find that they have not observed or taken action to ensure that her personal appearance, including that her fingernails are cut and cleaned regularly, is as good as it could be.
Mum chooses to remain in bed and it is disappointing to observe that her chair and bathroom have become places to store care equipment creating a poor impression for Mum and visitors.
Sadly the furniture and floor are routinely dirty when I visit.
Thank you for your review and feedback Robert. After speaking with home manager Netty, she let me know that you have already spoken to her directly and that the home are assisting in any way they can. Many thanks, Fae
I visit my mum once or twice weekly, not any particular day and always find her happy and contented. She knows my fave and this is so with other visitors also although she struggles with names. Despite this, myself and my family (sisters) chat with each other about mum and feel very positive with everything. Mum has lived here for over a year now and has improved immensely both mentally and physically, she has put on much-needed weight and does not worry like before. Many thanks to Heathlands.
Dear P S, thank you for your wonderful feedback. It is great to hear that your experience with Heathlands has been a very positive one and that your mother is doing very well with us. I will be sure to pass this onto Netty and the team. Best wishes, Fae
The activities are well worth attending for both my mum and me as a visitor.
I am always greeted with a smile and communication about my mother's welfare is always past onto me.
Dear J H, thank you for such kind words - it's lovely to hear how welcome you feel in our home and that you are so pleased with the care your mother receives. Many Thanks, Fae
Staff are kind and friendly to all residents and visitors, there is a homely atmosphere. Food is good and plentiful. I would like to see more use make of the garden and a wider range of activities with more that appeal to male residents, e.g. sport related.
Thank you for your kind words about Heathlands. Your feedback really is invaluable to us. I will be sure to pass your comments onto the team, particularly about a wider range of activities for our male residents. Best wishes
My sister moved to Heathlands about 2 months ago and each time I visit I have been impressed by the warmth, friendliness, helpfulness and efficiency of each staff member I have met, whatever may be their area of work. I also commend the range of activities offered.
Like all residents in the home when you are greeted, I wanted to go home. But when friends arrive they are very happy with the situation all around. What I like is I am on first name terms with the staff and the manager who I can speak to at any time. Staff help pull patients out of depressive moods which is very helpful. What I do like is the interchangeability with different sections, hence staff get to know patients, by first names and location and the flexibility. On the whole, this home is run efficiently with very little problems on our part.
A friendly approach to residents and visitors alike, good liaison with external health professionals and practitioners.
A pre-emptive approach to monitoring resident needs and condition and resolving same.
Overall deserves a 'good' rating.
Good communication regarding residents' health and welfare status.
Positive atmosphere throughout the home.
Very happy to have 'my' resident at Heathlands and confidence in the care provided and the provider.
However difficult the circumstances, the carers always deal with the situation in a caring and remarkably patient manner.
My mother's needs are always met and she is treated as an individual with her own needs, preferences and problems. The home and my mother's room are always clean and tidy. Food prepared to a high standard - plenty of choice.
The atmosphere is friendly and caring and the staff have a really caring attitude and endless patience with her - and that includes all the staff.
Now 98 years old, the dementia has wiped out most of her memory now, but I know she is safe and secure at Heathlands.
My thanks to everyone working there.
It is comforting to know Mum is being so well looked after and we are well informed of her condition and any incidents or problems as soon as they occur.
My stepmother booked herself into Heathlands Residential Care Home Christmas 2015 and has received first-class care and attention ever since. Good clean rooms 24/7 and room service, healthcare and attention good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 February 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (2) & Events (0)
- 07 Aug 2026
Our very own MasterChef winner Ruaan Prins is a finalist in the Worcestershire Health and Social Care Awards. Ruaan, Chef Manager at Heathlands in Pershore, has been shortlisted for the...
- 17 Nov 2025
A gifted chef from Heathlands Residential Care Home in Pershore has claimed top honours in Sanctuary Care's prestigious annual 'MasterChef' competition, showcasing exceptional culinary talent and creativity. Ruaan Prins, Chef...
There are no upcoming events for Heathlands Residential Care Home.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Sanctuary Care Ltd
- 31 Jan 2025Recipient: Sanctuary Care Ltd
- 31 Jan 2024Recipient: Sanctuary Care Ltd
Accreditations
There are no accreditations posted yet for Heathlands Residential Care Home.
Meet the Team (7)

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.
I love the family feel of the home and I couldn’t be prouder of our team.

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.
Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Meet our award-winning Chef Manager Ruaan Prins.
Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!
Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

I love to see the smiles on the residents' faces when they are engaged in activities.

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.
I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Heathlands Residential Care Home to verify any information. View our terms and conditions. Heathlands Residential Care Home has an Enhanced Service -more info.