Heathlands Residential Care Home

Station Road, Pershore WR10 1NG
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9.7 74 Reviews
  • Heathlands Residential Care Home, Pershore
There is always something going on at Heathlands Residential Care Home, from animal therapy, visits by local nursery and school children, art and crafts, live music, to trips out into the community.

There is also a hair salon for weekly visits from a mobile hairdresser, who has been coming to the home for years.

Heathlands is very much part of the local community, hosting a monthly Carers Support Group on the first Saturday of each month from 11am to 1pm.

The home also welcomes regular visits from work experience students and other volunteers.

The home’s gardens are a lovely spot to relax with family and friends, who are welcome at any time, and have a summer house and wheelchair friendly pathways.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1343
  • RESPITE Self-Funded Residential Care: from £1343

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1343 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Heathlands Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kerrie Haines (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (63)

Heathlands Residential Care Home Reviews (74)

9.7

Heathlands Residential Care Home has a Review Score of 9.7 (9.667) out of 10, based on 27 reviews in the last 2 years.
Over all time Heathlands Residential Care Home has 74 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Heathlands Residential Care Home
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Total of 74, showing 41-60
Review from D B (Daughter of Resident) published on 17 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all, I must say a big thank you to all staff at the care home for everything, the care they have given in keeping my mum safe in these difficult times has not been easy for any of them, and I am so grateful to them all. As things lifted on visiting, I was able to see her a couple of weeks ago,
and she looks so well. It is not easy to fill in as I haven't been to her room for 12-months, but I do phone every week. If there is any problem or the staff need to let me know anything, they phone me or send me information by post.
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Review from Jane P (Wife of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for just over 12-months. In that time, his care has been excellent. Staff are supportive to me as well as him, and any contact is polite and helpful. Every aspect of his care is provided in a professional and kindly manner. Special mention for during Covid, regular FaceTimes
and visits if possible. A really well run, friendly care home.
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Review from Peter H (Respite Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always addressed me by name. I have been there several times for respite and look forward to my next visit. Superb staff and very obliging.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your review - it's wonderful to hear you enjoy your time spent at Heathlands! The team will really appreciate it. Best wishes.

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Review from J N (Daughter of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy where she is and has been for the past 3 years. The home is clean, bright and always smells fresh. The carers are attentive, patient and kind. Whenever I speak to mum she tells me she is comfortable and content where she is and well cared for.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your kind words about our home and team - it is lovely to hear mum is happy with us. Best wishes, Fae

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Review from Jo K (Daughter of Resident) published on 6 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Dad has dementia and has been in the care of Heathlands since November 2019 as a resident. The staff are all so kind, and I can be assured of the best care for Dad. During the covid pandemic, I have been assured of their practices to keep out the virus.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your kind words about our home and team - they will really appreciate it. Best wishes, Fae

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Review from Robert S (Son of Resident) published on 28 January 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
Mum, who is in her 90's and unwilling to do simple matters for herself, can be challenging and tends to be reluctant to make requests to the staff about a number of matters whilst being very vocal about others.
The staff are kind and interact well with Mum but it is disappointing to find that they
have not observed or taken action to ensure that her personal appearance, including that her fingernails are cut and cleaned regularly, is as good as it could be.
Mum chooses to remain in bed and it is disappointing to observe that her chair and bathroom have become places to store care equipment creating a poor impression for Mum and visitors.
Sadly the furniture and floor are routinely dirty when I visit.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Thank you for your review and feedback Robert. After speaking with home manager Netty, she let me know that you have already spoken to her directly and that the home are assisting in any way they can. Many thanks, Fae

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Review from P S (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my mum once or twice weekly, not any particular day and always find her happy and contented. She knows my fave and this is so with other visitors also although she struggles with names. Despite this, myself and my family (sisters) chat with each other about mum and feel very positive with everything.
Mum has lived here for over a year now and has improved immensely both mentally and physically, she has put on much-needed weight and does not worry like before. Many thanks to Heathlands.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Dear P S, thank you for your wonderful feedback. It is great to hear that your experience with Heathlands has been a very positive one and that your mother is doing very well with us. I will be sure to pass this onto Netty and the team. Best wishes, Fae

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Review from J H (Daughter of Resident) published on 2 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have "peace of mind" that my mother is being well looked after. The staff are all friendly and caring for her needs.
The activities are well worth attending for both my mum and me as a visitor.
I am always greeted with a smile and communication about my mother's welfare is always past onto me.
Reply from Fae Doherty, Senior Marketing Officer at Heathlands Residential Care Home

Dear J H, thank you for such kind words - it's lovely to hear how welcome you feel in our home and that you are so pleased with the care your mother receives. Many Thanks, Fae

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Review from A A (Daughter of Resident) published on 2 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are kind and friendly to all residents and visitors, there is a homely atmosphere. Food is good and plentiful. I would like to see more use make of the garden and a wider range of activities with more that appeal to male residents, e.g. sport related.
Reply from Fae Doherty, PR Officer at Heathlands Residential Care Home

Thank you for your kind words about Heathlands. Your feedback really is invaluable to us. I will be sure to pass your comments onto the team, particularly about a wider range of activities for our male residents. Best wishes

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Review from Jan W (Sister of Resident) published on 23 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister moved to Heathlands about 2 months ago and each time I visit I have been impressed by the warmth, friendliness, helpfulness and efficiency of each staff member I have met, whatever may be their area of work. I also commend the range of activities offered.
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Review from James J (Husband of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Like all residents in the home when you are greeted, I wanted to go home. But when friends arrive they are very happy with the situation all around. What I like is I am on first name terms with the staff and the manager who I can speak to at any time. Staff help pull patients out of depressive moods
which is very helpful. What I do like is the interchangeability with different sections, hence staff get to know patients, by first names and location and the flexibility. On the whole, this home is run efficiently with very little problems on our part.
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Review from Paul C (Son-in-law of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Professional approach to care while showing compassion and dignity in service delivery.
A friendly approach to residents and visitors alike, good liaison with external health professionals and practitioners.
A pre-emptive approach to monitoring resident needs and condition and resolving same.
Overall
deserves a 'good' rating.
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Review from Angela C (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and engaging staff.
Good communication regarding residents' health and welfare status.
Positive atmosphere throughout the home.
Very happy to have 'my' resident at Heathlands and confidence in the care provided and the provider.
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Review from T P J (Son of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continue to be pleased with the standard of care my mother receives.
However difficult the circumstances, the carers always deal with the situation in a caring and remarkably patient manner.
My mother's needs are always met and she is treated as an individual with her own needs, preferences and problems.
The home and my mother's room are always clean and tidy. Food prepared to a high standard - plenty of choice.
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Review from A G (Daughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living in Heathlands for a year and a half now and she is settled and happy there.
The atmosphere is friendly and caring and the staff have a really caring attitude and endless patience with her - and that includes all the staff.
Now 98 years old, the dementia has wiped out most
of her memory now, but I know she is safe and secure at Heathlands.
My thanks to everyone working there.
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Review from Helen E (Daughter of Resident) published on 14 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Heathlands is a very good care home with friendly, caring staff who, at all levels, create a warm, welcoming atmosphere for residents and their friends and families alike.
It is comforting to know Mum is being so well looked after and we are well informed of her condition and any incidents or problems
as soon as they occur.
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Review from R H (Stepson of Resident) published on 31 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepmother booked herself into Heathlands Residential Care Home Christmas 2015 and has received first-class care and attention ever since. Good clean rooms 24/7 and room service, healthcare and attention good.
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Review from Jane R (Daughter of Resident) published on 18 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum went to Heathlands from hospital for some respite care. It made me realise that care homes can be safe, caring and kind. Mum settled quickly and clearly felt safe.
She said that the staff were nice and it did her a lot of good spending these 5 weeks in there.
My only criticism might be that
a particular radio station was playing in the living room sometimes and I felt that was more for the staff than the patients.
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Review from Louise P (Granddaughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Gran has been here for a year now and my family are really happy with the decision we made with Heathlands. Staff are great and Gran has settled well. Cannot fault Heathlands.
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Review from G M (Brother of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been resident in Heathlands since the 28th September and has settled in well with the help of the staff. In January, she had minor medical problems and a nasty chest infection. The staff were very attentive and supportive and there has been no hesitation to call the doctor. This has meant
staying in her room and taking meals there to aid her recovery. I am very pleased with the help she has received throughout this very difficult period.
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Current Review Score: 9.7 (9.667)

Overview of Review Score

The Review Score of 9.7 (9.667) out of 10 for Heathlands Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for Heathlands Residential Care Home is calculated as follows: ( (240 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 321 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathlands Residential Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (7)

Kerrie

Kerrie Haines

Job Title: Home Manager Joined: 2004

I love the individuality of the residents and the wonderful stories and life experiences they have to share. I also feel lucky to be part of the incredibly supportive team who all work together with such passion to make Heathlands the very best place it can be, and somewhere that our residents are proud to call home.


I love the family feel of the home and I couldn’t be prouder of our team.

Julie

Julie Beach

Job Title: Administrator Joined: 2009

I love being part of a big family at Heathlands, making great connections with people, and the satisfaction of helping others and making them smile!

Shaun

Shaun Clifford

Job Title: Deputy Manager Joined: 2023

I really enjoy being here for our lovely residents living in the home and working with the lovely team, who are so friendly and caring.


Heathlands is a home-from-home and has a wonderful atmosphere all the way through. I am so proud to be part of it.

Ruaan

Ruaan Prins

Job Title: Chef Manager

Meet our award-winning Chef Manager Ruaan Prins.


Every year Sanctuary Care hosts a MasterChef contest, where chefs from across our care homes in England and Scotland go head to head in a nail-biting cook-off, for the prestigious title and prize money of £1,000!


Ruaan was proud to win in 2022 and we are so happy he is with us at Heathlands, cooking delicious food for our residents!

Paula

Paula Arrow

Job Title: Activities Co-ordinator Joined: 2023

I love to see the smiles on the residents' faces when they are engaged in activities.

Shirley

Shirley Maher

Job Title: Receptionist Joined: 2022

I love meeting and greeting people at Heathlands, spending quality time with our residents and making their lives easier and happier.


I like to work with our team, helping out wherever I can – I really enjoy doing everything I do to help others.

Carla

Carla White

Job Title: Housekeeping Supervisor Joined: 2023

The best part of my job at Heathlands is building such great relationships with residents and their families. I love being able to provide a clean environment for them to live in.

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