Ravenhurst Residential Care Home

Having lived as a widow in sheltered accommodation for 32 years, my 95-year-old mother in law was understandably reluctant to embrace the relative structure imposed within a community living environment. It was a traumatic experience for her and irrespective of the thoughtful, dignified and thoroughly professional intervention by health workers, the emotional stress experienced by family members having to acknowledge the need for their mother/granny/great granny to move into residential care is emotionally burdensome.

The manager orchestrated a sensitive and comforting transition to Ravenhurst; being close to our home means that over the intervening 19 months, she has received almost daily visits. My family cannot speak highly enough of the management and staff. Through their key worker system, we have ready access to all documents pertaining to her and the manager/deputy manager is always available to discuss any issues. The care workers generate a relaxed, happy and stimulating atmosphere and are diligent in meeting the residents' cognitive, emotional and physical needs. The quality of care is recognised by excellent inspection reports and, at a time when social care does not always enjoy good press, we are eternally grateful that she is safe and very well cared for.

When my mother had to move to residential care, we were made to feel very welcome. Everyone worked hard to make the transition smooth.
Mum is happy and thriving in the caring environment of Ravenhurst.

All staff and management are friendly and welcoming providing a very warm, happy home to residents and visitors. They are willing to help at any time, very informative when asking any information on my mother's well being. Giving support to help each other to give my mother the best for her well being. The food is excellent and a variety of fresh fruit is always available. It is fresh, clean and very well looked after.

The care home looks after me very well. I would rather be in my own home but cannot fault the care I receive and especially the food which is very good. Nothing is too much trouble for the staff.

Members of staff and reception were so helpful and nothing was too much trouble for the manager.

A massive thank you to all the wonderful staff at Ravenhurst Care Home for all their kindness and first class care towards our mother during her stay at the home.
We would especially like to say a huge thank you for the wonderful support you gave to the family during our mother's illness and for helping to make her last days as peaceful and as comfortable as possible.
Our heartfelt thanks.

Mum remains comfortable and happy in the care home.
She has a lovely group of friends that all show concern is she is not feeling 100%. The staff are extremely helpful and kind -recently mum's arthritis has been troubling her, so they have organised a zimmer frame and I am able to borrow a wheelchair when I take her to hospital appointments.
Both mum and I are very happy with the care and respect she gets.

From the minute you walk through the doors, you always get a cheery word and smiles, a real welcome. Not only that, I know my brother will be safe and well looked after. He always enjoys going each Friday he says the lunches are home cooked and delicious. Everyone always makes him feel so special what more could you want? Thank you Ravenhurst Residential Care Home. My brother suffers from Parkinson's disease.

Exceptionally clean and well organised lots of helpful and friendly staff. Everyone very kind and patient with my mother who has mild dementia. The staff go that extra mile with clean table linen each day, afternoon tea nicely presented. Choices of food meal times. Well planned activities. Excellent daily laundry service. Hairdressing, beauty, chiropody etc. Brilliant!!

Always made welcome in reception. Very helpful never too much trouble to sort out any problems.

Overall, I am very happy with the care my sister is getting. She tells me she is happy where she is and that the food is very good. It is very good that every day there are different services and activities available for those who wish to participate. I think Ravenhurst excels in this area and in having so many events arranged to suit all tastes.

When I arrived, I was made very welcome and was found a lovely room. Soon I felt a member of this family (staff and residents). The food is superb and the care provided is second to none. Mentally I'm fine but mobility is very poor and they give me the help I need. I've written many poems for the home and individuals and some have been put on the walls. The warmth of the temperature and atmosphere here is wonderful and we all care about each other. At home, it meant falls and loneliness while here I have the company and the freedom of fear of injury. I am the happiest I have been for many years. It was the best decision I have ever made to come here forever.

My dad never wanted to go into "a home". This became necessary when my mum passed away 7 months ago. He now says how happy he is and that "they all look after me". As a visitor, I always find all the staff to be extremely friendly and helpful. They treat my dad as a person and not just a number. The home is decorated throughout as a "home from home.". It never feels regimented and if my dad is not eating, they will always cook him one of his favourite meals - usually an omelette!

The care home does a good job of looking after my mother. She has dementia and is struggling to adapt to living in a care environment. The staff are patient and caring and although my mother doesn't always see this in her more lucid moments she says they are very good.

My mother became a resident at Ravenhurst following a stay in hospital after multiple falls. Her dementia was progressing at this time making it more and more difficult for me to take care of her. She has been living at the care home for four years now and the love and attention has been wonderful. I have just returned from a month long stay with my son and knew that she would be well cared for. She didn't notice I'd been away! This home was recommended to me by a friend of a resident and I would not hesitate to recommend to others.

Our relative first came to the home for a trial period when she came out of hospital while assessing if she was able to return to her home. Ravenhurst was initially chosen for it's proximity to us and availability of places but she decided to stay permanently when she realised she needed full-time care. This decision was a large part due to the high level of care she received at the home.
The care staff and receptionist are always friendly and helpful. Whenever we visit, any member of staff is always able to tell us where she is, what she's doing and how she is. We've observed the staff treating all residents with courtesy, respect, patience and above all, good humour! The menus are varied and seem to have good quality of food. We've also been impressed with the range of activities put on, including a dog show, pony visit, services and nail/hair treatments. We can't fault it!

Since my mum moved into the above care home I've been very impressed with the overall care and quality of care provided.
Bearing in mind that I go there every day I consider the care provided to my mother and the other residents of a very good standard. The staff deserve a special mention I myself consider them all to be first class.

The help and support my brother is given every Friday is second to none all the staff from the minute you walk in are amazing and make it such a pleasure for my brother to come. It also makes a break for me. I don't have to worry about him as I know he will be well looked after more could you want.

I was very concerned when my sister needed to stay in a care home. She couldn't walk even with help. I needn't have worried. She is cared for very well. The carers are excellent, the comfort is good and the meals are prepared very well and appetising. The ladies at reception are always helpful and welcoming. I would recommend Ravenhurst Residential Care Home to any of my relatives and friends.

Great care. Very homely and lots of activities that cater for all the residents. Problems are sorted quickly. Rooms are equipped adequately and suitably. Very nice care home. I would recommend to other service users.

Lovely home. Everyone I've found are so helpful and kept very clean. It's never too much trouble to ask if we need anything.

The staff have made my Granny feel very welcome and cared for. Even when at times she may be a little difficult - Granny has moved from Bath and the transition has extremely smooth and stress-free for both Granny and her family.

We have been really pleased with the sensitive care and attention that the staff have bestowed upon my mum. She is well fed and all her requests for information have always been responded to in a detailed manner. Her room is very comfortable and kept clean and tidy. The furniture is new and of high quality. My mum has made the transition from sheltered accommodation (for 33 years) to residential care very successfully and although she would rather be at "home", she recognises that she is safe at Ravenhurst Residential Care Home. We cannot thank the management and staff for all their excellent work, they treat her with dignity and respect.

I find the staff and management very kind and helpful. Problems are sorted when needed. Home is very clean with lots of activities each day when staff are available. Food is fine. May think about this service myself when the time comes.

Everyone has always been very helpful no matter what our need or Mum's They respond very quickly to whatever is required. Happy, enthusiastic staff. A happy choice.

My mum suffers from dementia and has been a resident since December 2016. She has really settled in and all the staff have taken great care of her. She is really comfortable here and long may that continue.

A friend I looked after for 17 years came into Ravenhurst Residential Care Home due to being lazy and stuck in his ways. Not washing, eating etc. He is now eating well and cleaning and may be able to return home.

I visit once a month to take Communion and a member of our chaplaincy team visit regularly. Despite busy routines, the Activities Coordinator is prepared, welcoming, helpful and with the services advertised. We are signposted to those in need. The staff come across as caring and thoughtful to the residents and are learning not to be unnecessarily obtrusive. The atmosphere is light and airy and we see advertised many activities for residents. The only adverse comment is the regret about the closure of the Day Centre, which was an excellent local resource - maximising profit seems to have come before service to the community in Sanctuary's strategic thinking. You have some excellent staff.

Residents are treated with dignity and are supported in doing activities. All residents appear clean and are well looked after. Mum has told me herself she is well looked after telling me one day to go home after a visit, that she was in good hands. Also early one morning she became very ill. Staff phoned me to come in and were very supportive to me at this time. Thankfully mum came round and is in good health again. Also, I have peace of mind knowing mum is in good hands.

My mother has been residing at Ravenhurst for nearly 6 years - over that period I have found all members of staff very caring and professional at all times. They all take good care of my mum and I am really pleased with all areas of care.

When you walk into this care home you are hit by the nice atmosphere and the pleasant, helpful reception staff contribute to this. The carers too are always pleasant and it's nice to hear the kind way in which the residents are treated by them.
The other day I overheard one of the cleaning staff chatting to a resident. It's very noticeable here that all the staff, from the kitchen, laundry, maintenance, cleaners to the manager care for the well-being of the people residing here. It is very reassuring for those of us leaving our loved ones knowing they are having the best care possible.

Pleasant place - good atmosphere. An overall happy environment.
My father has been happy here and I'm very happy with the level of care and support.
Good welcoming staff on desk and within.

My brother stayed for 2 weeks respite care at Ravenhurst in November 2014 the care he received from all concerned was second to none, it was the first time he has been away from home.
From July 2014 to March 2015 he attended the day centre Ravenhurst until it closed, which was such a shame because it provided terrific care, those girls were wonderful. I am writing this for my brother as he suffers from Parkinson's.

I love being at Ravenhurst and the staff are very friendly and helpful as well. I am very happy.

Very good..

The staff are very friendly and helpful. I enjoy the activities.

My mother has been in Ravenhurst for 9 months approx. She is frail and vulnerable. She has the highest confidence and trust in the quality of care she is receiving, in particular she says often that the staff are very kind and thoughtful.