Ravenhurst Residential Care Home

My mother has been in this care home for more than five years and I can't thank them enough for the care shown to her and the other residents. The care shown is next to none its better than I could provide myself. During covid, my mother's home did very well and no one passed away from covid which was amazing.

It was a sad/worrying time when Mum lost her independence and had to be admitted to a care home. We looked at other homes, but having visited Ravenhurst, we knew that was where we wanted her to be. The receptionist warmly and professionally showed us around the bright, clean premises, giving us confidence with the high standard of care. Now six months after, Mum is content and happy, always looking clean and smart. Staff are quick to act on any queries regarding welfare or health issues. I do feel staff are rather stretched, especially at mealtimes, but they're smiling with a positive attitude.

My cousin moved to Ravenhurst from another care home, and she is clearly so much happier here, with a lot more social contact with other residents; staff are friendly and caring, and the home is good at keeping relatives informed.

Staff are caring and friendly at Ravenhurst. They interact well with the residents and ensure that they are kept entertained. Food and hygiene are excellent. My Father loves living at Ravenhurst especially the activities and entertainment that is provided on a weekly basis.

My dad went into Ravenhurst for a short period of respite and ended up staying. He seems very happy there and the staff are all so helpful. It is still difficult as we are under restrictions but they accommodate as much as they can. My dad and myself are looking forward to when these restrictions are lifted and he can fully enjoy the facilities and I am allowed in. He always comments on how nice the food is and I think he enjoys being made a fuss of. I would happily recommend this care home.

For the first time in many years, I was not able to be with my Mum over the Advent period this year. As Mum had always enjoyed the build-up to Christmas, I was concerned that she would miss out this year. I need not have worried. The staff had already thought about this and organised a month of activities which included carols, Christmas cards with photos and Christingles. The families of the residents were kept informed as they were mailed a diary showing the daily activities. This made Mum's December, and mine, a much more pleasant time than I had anticipated. I would like to record my thanks to the manager and all the staff who went above and beyond what could have been expected. Thank you.

Mum has been living at the Ravenhurst Care Home now for nearly three years and during that time she has been looked after very well. Staff are helpful and considerate and always approachable. Her room is lovely and she really benefits from the companionship that she enjoys in the comfortable and bright communal areas. With the support and help that she has received over the last three years, the quality of her life and general health has improved tremendously.

Having taken the decision to move our relative from another care home in the area. I could not be more pleased with the change in my cousin. She is again engaging with us and says herself, that the staff at Ravenhurst are kind and caring. We are well informed about changes with her, and the managing and reception staff are always available for a chat, and if not, they get back to you! This was the best decision we could have made for our relative. Thank you.

My mum has been living at Ravenhurst for a year now, and although she lives independently in her own home before this, she has never regretted the move. All the staff have been so kind and caring and treated her with great understanding. She especially enjoys the meals and has made friends with many of the residents. It is so good to know that she is happy, safe and with people who care about her.

Hoping to see you all soon.

As always the staff have been excellent in looking after the care and safety of the residents during the last few difficult months. It was reassuring to know that my sister was safe and well. I could at least speak to her on the telephone whilst being unable to visit.

Thank You so much.

When I visited, the lounge was full of residents, instead of chairs being place around the edge of the room they were placed in little groups which looked so much better. A Communion Service was about to begin and all joined in (a wonderful experience). The whole atmosphere was friendly and everyone seemed happy. The minister taking the service said it was always like this and that they had a very good social coordinator, I came away feeling happy and not depressed as I frequently feel when I visit other homes.

Dad has been at Ravenhurst for 5 months now although he has been very poorly for much of his stay, the care that he receives is excellent. The team there are loving and treat him with respect and dignity. Standards are very high. I have never had a reason to question his care.

The residential home is always clean, tidy as are the rooms. My sister is content and happy and loved by all, it's lovely to know she's contented.

I hope I never need to go into such an establishment but if I do, one such as Ravenhurst would be what I wish for myself.

My mother came to Ravenhurst three years ago and is very happy as she never stops telling me! From the very start, the manager and all his staff could not be more helpful and friendly. The food is extremely good and plentiful and the rooms are clean and well maintained. There is always someone available to have a chat should there be any concerns. I could not wish for anything better for my mother. Excellent care.

My dad has recently become a resident at Ravenhurst. I am overwhelmed at how kind and caring every member of staff is. Nothing is too much trouble for them whether it to the residents or visitors. It is clear that they are very experienced and knowledgeable about caring for the elderly and people suffering from dementia. It is because of their care that my dad has settled in so well.

Thank you all at Ravenswood.

Friendly and helpful staff. The courtyard is nice and food sounds good!