
The activities are brilliant and my dad enjoyed joining in.D R(Son of Resident/Service User)

Mum was 94 yesterday and had the best day. The staff made such a fuss of her.Jan G(Daughter of Resident/Service User)

I cannot fault the care she is receiving and would have no hesitation in recommending St StephensJonathan M(Son of Resident/Service User)

The activities are brilliant and my dad enjoyed joining in.D R(Son of Resident/Service User)

Mum was 94 yesterday and had the best day. The staff made such a fuss of her.Jan G(Daughter of Resident/Service User)

I cannot fault the care she is receiving and would have no hesitation in recommending St StephensJonathan M(Son of Resident/Service User)

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with...
St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with looking after the most challenging cases.
'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about St Stephen's, the staff. Care workers are the heart of the business. St Stephen's Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.
There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.
Residents also benefit from:
- Modern Bedroom Furniture
- Single or Double sized rooms
- TV and Telephone points
- En- Suite Facilities
Care Provided by St Stephen's
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact St Stephen's for full pricing details and T&Cs.
Contact St Stephen's to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Netty Matthews (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1999
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (14)
Visiting
- Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows 08:00-10:30 12:30-13:30 16:45-17:45 Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.
Parking
- Free parking on site and nearby street parking available.
St Stephen's Reviews (67)
St Stephen's has a Review Score of 9.8 (9.809) out of 10, based on 21 reviews in the last 2 years.
Over all time St Stephen's has 67 reviews.
Netty and All The Staff are a great team that show they are compassionate, kind, respectful and dedicated in everything they do.
Very Professional and well organised team.
They engage with the residents providing well organised...
Netty and All The Staff are a great team that show they are compassionate, kind, respectful and dedicated in everything they do.
Very Professional and well organised team.
They engage with the residents providing well organised activities keeping them occupied at all times.
It is a very clean, homely and well maintained environment.
Every time I go to visit Elaine everyone is so friendly and the food served looks excellent.
Big Thank You to you All.
Thank you for taking the time to leave such a thoughtful review. It means a great deal to know that you feel your sister is supported with kindness, respect and compassion, and that you always feel welcomed when visiting St Stephen's. Your lovely words about our whole team and the home are very much appreciated.
Best wishes,Netty
Lovely welcoming home needing a weeks respite for my dad, had a look round was lovely, great staff, will definitely be considering this home for my dad. Netty was lovely.
Lovely welcoming home needing a weeks respite for my dad, had a look round was lovely, great staff, will definitely be considering this home for my dad. Netty was lovely.
Thank you so much for your lovely review. It was a pleasure to meet you, and I'm so pleased you had a positive experience when visiting St Stephen's.
I'm especially delighted to hear you found St Stephen's welcoming and that our team made such a good impression. We know how important choosing...
Thank you so much for your lovely review. It was a pleasure to meet you, and I'm so pleased you had a positive experience when visiting St Stephen's.
I'm especially delighted to hear you found St Stephen's welcoming and that our team made such a good impression. We know how important choosing the right respite care can be, and we're always here if you have any questions or if there's anything more we can do to help.
Thank you again for your kind words.
Best wishes,Netty
* provide our parent with the independence that they can handle and the support that they need.
* update us in a timely manner about any concerns / observations.
* provide engaging entertainment and activities.
* staff are friendly and informative, and available to answer...
* provide our parent with the independence that they can handle and the support that they need.
* update us in a timely manner about any concerns / observations.
* provide engaging entertainment and activities.
* staff are friendly and informative, and available to answer questions / provide extra support if needed.
We appreciate the above which has resulted in the appetite of our parent improving, and can see that they enjoy their meals, as well as the provision of coffee / tea / juice / water, cakes / biscuits / fruit in between meals.
Thank you St. Stephens
As a team, we work hard to get the balance right between encouraging independence and providing support when...
Thank you for taking the time to share this feedback. It's lovely to hear that your parent is enjoying life at St Stephen's Care Home and that you feel supported and informed as a family.As a team, we work hard to get the balance right between encouraging independence and providing support when it's needed, so it's especially rewarding to hear that this has had such a positive impact. I'm also delighted to hear that your parent is enjoying their meals and the activities on offer.
Thank you again for your kind words. I know they mean a great deal to our whole team.
Best wishes,
Netty
My Mum is really settled and comfortable with the staff and residents. I am happy that there are more activities for her to join in with if she wants to. I...
My Mum is really settled and comfortable with the staff and residents. I am happy that there are more activities for her to join in with if she wants to. I hope that on warmer days there are more opportunities for her to be outside and enjoy activities in the fresh air.
It's also great to hear that the activities on offer have been a positive for your mum. With the warmer months ahead, we're certainly...
Thank you for sharing this. We're so pleased your mum feels settled and comfortable at St Stephen's Care Home, and that you've always felt welcomed when visiting.It's also great to hear that the activities on offer have been a positive for your mum. With the warmer months ahead, we're certainly looking forward to making the most of opportunities to spend more time outdoors and enjoy activities in the fresh air.
Thank you again for your kind feedback, it means a lot to our team.
Best wishes,
Netty
I find the staff very helpful. I do my friends hair and the staff are very obliging to make it as easy as possible for myself and friend who is in their care. All the rooms are kept very clean and the staff are very attentive to everyone's needs. The home is very safe and secure with a lovely...
I find the staff very helpful. I do my friends hair and the staff are very obliging to make it as easy as possible for myself and friend who is in their care. All the rooms are kept very clean and the staff are very attentive to everyone's needs. The home is very safe and secure with a lovely atmosphere
Thank you for sharing your experience of St Stephens. It's lovely to hear that the team are helpful and supportive, especially in making it easier for you to continue doing your friend's hair. Those moments of normality and connection are so important.
Your kind words will mean a great deal to us. Thank you again for taking the time to leave your feedback.
Best wishes,Netty
I always get a warm friendy welcome from all the staff when I visit my mother. She is well cared for and the staff respect her wishes.
I always get a warm friendy welcome from all the staff when I visit my mother. She is well cared for and the staff respect her wishes.
Thank you for sharing your experience with us. We're so happy to hear that you always feel warmly welcomed when visiting your mother, and that she is well cared for with her wishes respected. Your feedback means a lot to our team!
Best wishes,Netty
We had a difficult situation, my mother has a stroke and was the main carers for my father who has dementia. Dad was placed into emergency respite at St Stephens care home which lasted for 6 weeks. Having dad in a care home was a new experience but the staff especially Andy were amazing,...
We had a difficult situation, my mother has a stroke and was the main carers for my father who has dementia. Dad was placed into emergency respite at St Stephens care home which lasted for 6 weeks. Having dad in a care home was a new experience but the staff especially Andy were amazing, reassuring, caring and considerate. Dad has a package of care tailored for him. He has his daily paper and and a glass of wine with his supper.
We had a planned hospital appointment today and everything happened like clockwork, early breakfast, packed lunch (just in case) and on our return a choice of meal still...
We had a planned hospital appointment today and everything happened like clockwork, early breakfast, packed lunch (just in case) and on our return a choice of meal still offered.
The lasagne that was chosen, made in house, was delicious we hear!
Thank you for your kind words. Best wishes, Netty
My husband as been in St Stephens for about 8 weeks he's cared for very well staff are marvellous always ready to help and caring I always get a warm welcome when I visit keep up the good work and thank you all xx
My husband as been in St Stephens for about 8 weeks he's cared for very well staff are marvellous always ready to help and caring I always get a warm welcome when I visit keep up the good work and thank you all xx
Thank you for your kind words. Best wishes, Netty
My darling husband had to go into a care home in September 2023 as I could no longer cope alone with his Alzheimer's. As he was funded we had no choice of home and at first I was worried as St Stephens was not like the 'posh' homes I had seen. Tbh it was also a bit chaotic without a full time...
My darling husband had to go into a care home in September 2023 as I could no longer cope alone with his Alzheimer's. As he was funded we had no choice of home and at first I was worried as St Stephens was not like the 'posh' homes I had seen. Tbh it was also a bit chaotic without a full time manager. BUT once Netty took control at the end of 2023 and gathered her fantastic team around her the place changed beyond recognition. Permanent staff were brought in and properly trained which reduced the pressure on the staff who stayed; the chaos of high turnover ended. The home was decorated and had new furniture and is now very pleasant. An enthusiastic social events team organise an amazing array of entertainments, crafts, visits from animals etc . The food has always been amazing (and plentiful!). Netty takes on board comments made by residents and families.
This home had become my husband's (& my) family until he passed away recently with the calm and compassionate support of all.
Thank you so much for your kind words and for recognising the hard work and effort that has gone into making these improvements. I'm so lucky to have an excellent team around me and that we get to make a difference every day. Best wishes, Netty.
My husband was diagnosed with dementia in January, his health rapidly declined, I spent months trying to care for him day and night until he was sectioned in May. Never having experienced dementia before it came as a dreadful shock. But from the time he was admitted to St Stephen's in July, the...
My husband was diagnosed with dementia in January, his health rapidly declined, I spent months trying to care for him day and night until he was sectioned in May. Never having experienced dementia before it came as a dreadful shock. But from the time he was admitted to St Stephen's in July, the care he's received has been phenomenal, not only that but the support for me and my family has been amazing. I visit every day and it's wonderful to see the way all the staff care for all the residents, showing compassion and respect for every single person. The food they receive is made from fresh produce and plenty of it. There is a lovely garden, various activities arranged through the week, access to a Dr if necessary, regular visits from a podiatrist and a hairdresser. It's been such a comfort to me and my family to know how well he is being looked after. I can't thank them all enough for all their hard work and smiling faces.
Thank you so much for your heartfelt words. We are so pleased to hear that you and your husband feel supported, and I will be sure to share your feedback with the whole team.
The staff are wonderful and very helpful.
The staff are wonderful and very helpful.
Thank you for taking the time to leave us a review. Best wishes,
I know mum is safe and well looked after with lots of activities to keep her...
I know mum is safe and well looked after with lots of activities to keep her busy.
I couldn't wish for more thank you All.
I would like to say a big thank you to the manager and the team at St Stephens Care Home for welcoming my dad and doing such an incredible job looking after him. My dad became a resident here in February 2025 and he could not be happier. All the staff are so friendly, caring and considerate. The...
I would like to say a big thank you to the manager and the team at St Stephens Care Home for welcoming my dad and doing such an incredible job looking after him. My dad became a resident here in February 2025 and he could not be happier. All the staff are so friendly, caring and considerate. The atmosphere In the home is amazing with all residence chatting and joining in with the activities being provided for them. Security is very good and I can now relax knowing he is being cared for and he is safe In a happy and caring environment.
Thank you all
Thank you all
Thank you for taking the time to share your experience of our home and the care we provide to Dad. It's always so wonderful to hear praise like this for the team. Best wishes, Netty
Excellent service and care for my mum, she's been here for nearly 11 years and her health is really good for her age, mobility is not so good but when she's nearly 93 I don't expect too much, still has sense of humour and that has a lot to do with the staff. Thank you for caring for her..
Excellent service and care for my mum, she's been here for nearly 11 years and her health is really good for her age, mobility is not so good but when she's nearly 93 I don't expect too much, still has sense of humour and that has a lot to do with the staff. Thank you for caring for her..
Thank you for sharing your experience of our home, we're delighted to be of service and look forward to many more years caring for mum. Netty
It's great knowing that Mum is...
It's great knowing that Mum is safe, and looked after extremely well. Her diet is so much better now. She does lots more activities than ever now. They have occasions when they have visits from singers, birds of prey, and lots of other various activities.
The staff are friendly towards myself, and I'm yet to have any problems in all the time I've been visiting.
Keep up the good work!
Thank you for taking the time to share your experience of our home. It is our pleasure to care for your mum, and we hope to see you at our upcoming Easter events! Warm regards, Netty
There seems to be a different activity going on every time I visit and when I've...
There seems to be a different activity going on every time I visit and when I've been at meal times the food always looks really good. It is a real weight of my mind to know mum is happy and being well looked after.
We are so pleased to hear that you are happy with the way your mum has settled in. I will be sure to show this wonderful feedback to our team here at St Stephens Care Home. Best Wishes, Jeanette.
The carers in Worcester Care Home really care for the residents and I'm welcomed when I visit my husband weekly.
The carers in Worcester Care Home really care for the residents and I'm welcomed when I visit my husband weekly.
Thank you for your kind review. We're happy to hear that you feel welcomed during your visits! Warm regards.
Entry to St Stephen's is much easier whilst still maintaining security. All staff are friendly, kind, caring and considerate, doing an incredible job. Administration is thorough and efficient. There seems to be good liaison with medical professionals when input is required. Thank you for looking...
Entry to St Stephen's is much easier whilst still maintaining security. All staff are friendly, kind, caring and considerate, doing an incredible job. Administration is thorough and efficient. There seems to be good liaison with medical professionals when input is required. Thank you for looking after my mother who is 95.
Thank you for sharing your experience of our home and for your kind comments. I will pass on your thanks.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (22) & Events (1)
- 20 Aug 2026
A routine fire safety visit became a lovely surprise for our wonderful resident Brian at St Stephen’s Care Home in August 2026, when our local team at Worcester Fire Service,...
- 14 Aug 2026
On Tuesday 21st July, we were delighted to welcome back our friends from Lollipop Ponies for another special animal therapy visit at our home. Our residents always look forward to...
- 15 Jul 2026
Creativity has always played an important role in life here at St Stephen’s Care Home, and over the past month we’ve loved seeing our residents continue to embrace every opportunity...
- 01 Nov 2026Organiser: St Stephen's
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for St Stephen's.
Meet the Team (1)

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a Level 5 qualification in...
Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a Level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.
Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.
Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.
Frequently Asked Questions about St Stephen's
What types of Care is St Stephen's registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does St Stephen's have?
There are 51 Single Rooms.
What are the Facilities & Services at St Stephen's?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is St Stephen's to the centre of Worcester?
1.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Stephen's to verify any information. View our terms and conditions. St Stephen's has an Enhanced Service -what an Enhanced Service includes.