St Stephens

St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere with comfortable accommodation. The three storey building is serviced by a passenger lift, fully centrally heated and has a call alarm system in every room. Smoke detectors, television points, safety radiators and door keys are supplied and residents are welcome to bring their own furniture and possessions.

The aim is to make residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. All staff are carefully recruited, given immediate training on good care and health and safety standards and are encouraged to undertake training to NVQ level two and three.

Meals are a very important aspect of daily life, and catering staff aim to meet each person's preferences and special dietary requirements. Mealtimes are set but can be altered for any reason.

Visitors are welcome at any time. Social activities are arranged regularly within and outside the home.

Further information is avaiable, please telephone.

Group: Gold Care Homes

Person in charge: Christopher Birket (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 43

Shared Rooms: 4

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

12 parking space available

Latest Care Quality Commission* Report on St Stephens: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for St Stephens in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.265 for St Stephens is calculated as follows: ( (81 Excellents x 5) + (101 Goods x 4) + (17 Satisfactorys x 3) + (5 Poors x 2) ) ÷ 204 Ratings = 4.265

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for St Stephens is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 15 Reviews ÷ 10.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 St Stephens has a Review Score of 9.3 (9.265) from 17 Reviews


Average Ratings

  • Excellent
    7
  • Good
    9
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Stephens?

  • Extremely LIKELY
    11
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Stephens

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    5
  • Cousin of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

Very pleased with the care mum has received. The staff are so caring and helpful. Mum loves the Bingo!

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.9 out of 5

Aleksandra Radko, Customer Relationship Manager at St Stephens responded to this review on 08 May 2018:

Hi Linda,
Thank you so much for taking the time to leave this excellent review. We are happy to hear that your mum likes it here and loves the Bingo.
We hope to see you at our ''Vintage Voices'' event on May 18th.
Best regards.

The introduction to St Stephens was very good. The staff were extremely welcoming and helpful. The care given to my wife is good and she seems to have settled in well.
They help her with her food and she is putting on weight which she needed. However, her clothes are still not all labelled with her name and her clothes have gone missing at times.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.5 out of 5

Dalbir Jangra, Head of Marketing and Communications at St Stephens responded to this review on 23 Apr 2018:

Dear Gary,

Thank you for your kind words. Happy to hear your wife’s health has improved. I will discuss with the manager your recommendation regarding the labelling of clothes. Happy to hear any further areas you can recommend for improvement.

It was very difficult for me to have to put my husband into care. He is so well looked after that myself and my children are pleased that I let him go. My husband likes the staff and the food.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   5 out of 5

Dalbir Jangra, Head of Marketing and Communications at St Stephens responded to this review on 07 Mar 2018:

Hi Marion,

Thank you for your kind review. Placing our loved ones into Care is a very difficult decision. At GCH we understand this and always try to be compassionate and offer the same level of care our residents would receive at home from loved ones.

Happy to hear your thoughts on how we can improve our service further.

Thanks.

Joined in with Wednesday afternoon bingo session. Everyone seemed to enjoy the game of bingo and the games team made everyone feel welcome.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.4 out of 5

Dalbir Jangra, Head of Marketing and Communications at St Stephens responded to this review on 07 Mar 2018:

Hi Martin,

Thank you for your review. Feel free to recommend any activities you would like introduced into the Care Home.

Very pleased with care since Mum arrived. Good facilities and Mum is being looked after well. Staff are very knowledgeable and helpful. Feeling that the place is being run efficiently.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.6 out of 5

Dalbir Jangra, Head of Marketing and Communications at St Stephens responded to this review on 08 Mar 2018:

Hi Andrew,

Thank you for your kind words. Your comments are appreciated.

This may be an old home but the care is good, so is the food. It probably could do with more activities to stimulate residents. Staff are very friendly and welcoming. Instead of just the TV on, maybe music playing too in one of the lounges?

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   3.8 out of 5

My mother has been at St Stephens for nearly a year now and her general health has improved tremendously due to the fact she is having regular meals and being given her medication at the correct time of day. All the staff I have come into contact with have been fantastic with my mother and myself and are always willing to help.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.7 out of 5

A new manager has just started and has some good ideas to improve the lives of residents. Always found staff approachable and caring.

Have discussed with the new manager, trips out for residents, activities.

No negative experiences so far.

How likely would you be to recommend St Stephens? Likely

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Average Rating:   3.8 out of 5

My cousin has had to move rooms and now sits looking at a brick wall and sink - not good. The home seems a happy, pleasant atmosphere. Staff are pleasant, friendly and helpful. He's had to take a smaller room now but he seems happy enough. He has a sink in the room but shares a communal toilet, which he's not used to, but puts up with. He likes his privacy, being independent and being able to cook what he wants and drink when he wants to, so he has found this lifestyle hard.

How likely would you be to recommend St Stephens? Neither Unlikely or Likely

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Average Rating:   3.8 out of 5

I find my grandmother happy every time we visit. She always appears well looked after and the staff are always friendly.

How likely would you be to recommend St Stephens? Likely

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Average Rating:   4.7 out of 5

Every member of staff at St Stephens with whom I have had contact has been loving, caring and dedicated and they have each contributed to making my mother's life as comfortable and as happy as possible.

How likely would you be to recommend St Stephens? Likely

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Average Rating:   4.3 out of 5

Both my parents are residents. Staff are mostly helpful and friendly, which I think is very good.

Rooms are small, especially my mother's (for the amount it costs per week). I wish she had a big enough room to get a wardrobe for her clothes, but it is not possible to have it as well as the 2 chairs Mum and Dad sit on.

Most queries or problems are well handled. However, my wife asked me to say that she took some lights in for my mother about 4 weeks ago (decorative lights, my mother liked them at home). She has asked several times and I asked also, but have had no feedback on why the lights haven't been put up in Mum's room for her.

Food: I would like them to have more fresh vegetables or fruit juice perhaps, for vitamins.

How likely would you be to recommend St Stephens? Likely

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Average Rating:   3.3 out of 5

The home appears to be run efficiently with caring staff. My mother is usually dressed nicely and is clean. Her room always looks well tended.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4 out of 5

Staff always caring, with time for the residents. Good atmosphere in the building.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4 out of 5

A lovely place, where dad is being taken care of with no worries for me or his family. Thank you all very much.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.3 out of 5

My sister and I have been very pleased with the care provided by St Stephens. Our mother is happy in this home, the staff are friendly and caring.
However, there have been issues with mums personal hygiene, hair needed washing, nails cutting and on occasions, her pad has not been changed.
Overall, we are pleased with her care.

How likely would you be to recommend St Stephens? Likely

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Average Rating:   3.8 out of 5

St Stephens have cared for my father for several years now, and in this time I have found the to be loving and caring towards him. He enjoys the food and has a lovely room. They have a thankless task on their hands but will always give 110% with a smile. Thank you St Stephens.

How likely would you be to recommend St Stephens? Extremely Likely

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Average Rating:   4.8 out of 5

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