St Stephens, Worcester, Worcestershire
St Stephens, Worcester, Worcestershire
St Stephens, Worcester, Worcestershire

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere with comfortable accommodation. The three storey building is serviced by a passenger lift, fully centrally heated and has a call alarm system in every room. Smoke detectors, television points, safety radiators and door keys are supplied and residents are welcome to bring their own furniture and possessions.

The aim is to make residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. All staff are carefully recruited, given immediate training on good care and health and safety standards and are encouraged to undertake training to NVQ level two and three.

Meals are a very important aspect of daily life, and catering staff aim to meet each person's preferences and special dietary requirements. Mealtimes are set but can be altered for any reason.

Visitors are welcome at any time. Social activities are arranged regularly within and outside the home.

Further information is avaiable, please telephone.

Group: Gold Care Homes

Person in charge: Christopher Birket (Home Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 51 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 43

Shared Rooms: 4

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Parking:

12 parking space available

Latest Care Quality Commission* Report on St Stephens: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.3 St Stephens has a Review Score of 8.3 (8.309)

The Review Score of 8.3 (maximum of 10) for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for St Stephens in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.167 for St Stephens is calculated as follows: ( (17 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 60 Ratings = 4.167

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.142 Points relating to the number of positive Reviews for St Stephens is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 10.2 positive Reviews (51 registered maximum number of service users ÷ 5). 4 Reviews ÷ 10.2 Target = 0.392

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend St Stephens?

  • Extremely LIKELY
    4
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to St Stephens

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2

The home appears to be run efficiently with caring staff. My mother is usually dressed nicely and is clean. Her room always looks well tended.

How likely would you be to recommend St Stephens? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Staff always caring, with time for the residents. Good atmosphere in the building.

How likely would you be to recommend St Stephens? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

A lovely place, where dad is being taken care of with no worries for me or his family. Thank you all very much.

How likely would you be to recommend St Stephens? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Poor

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My sister and I have been very pleased with the care provided by St Stephens. Our mother is happy in this home, the staff are friendly and caring.
However, there have been issues with mums personal hygiene, hair needed washing, nails cutting and on occasions, her pad has not been changed.
Overall, we are pleased with her care.

How likely would you be to recommend St Stephens? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

St Stephens have cared for my father for several years now, and in this time I have found the to be loving and caring towards him. He enjoys the food and has a lovely room. They have a thankless task on their hands but will always give 110% with a smile. Thank you St Stephens.

How likely would you be to recommend St Stephens? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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