St Stephens

St Stephen's Terrace, Droitwich Road, Worcester WR3 7HU
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9.6 61 Reviews
  • St Stephens, Worcester
St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with looking after the most challenging cases.

'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people truly find important about care homes, and what they love about St Stephen's, the staff. Care workers are the heart of the business. St Stephen's Care Home has long standing staff who are devoted to caring and creating a friendly, fun, home-like atmosphere for their residents. Gold Care Homes invest in their hardworking staff, empowering them to advance in their career and their ideas are heard in order to improve their working environment/their residents' home.

There is a vast selection of staff who are able to speak many different languages. This is available for residents who cannot speak English and this is especially beneficial for those living with dementia. Please contact to find out what languages are on offer.

Residents also benefit from:

-        Modern Bedroom Furniture
-        Single or Double sized rooms
-        TV and Telephone points
-        En- Suite Facilities
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Care Provided by St Stephens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1250
  • Self-Funded Residential Dementia Care: £1150 – £1250
  • RESPITE Self-Funded Residential Care: £1350 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1450

The starting fee shown is a guide and will be confirmed once an assessment has ben carried out.

These prices are only a guideline, please contact St Stephens to find out the exact price for your requirements.

Contact St Stephens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact St Stephens to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Netty Matthews (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (51)
  • Single Rooms with Ensuite Wet Room (14)

Visiting

  • Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows
    08:00-10:30
    12:30-13:30
    16:45-17:45


    Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.

Parking

  • Free parking on site and nearby street parking available.

St Stephens Reviews (61)

9.6

St Stephens has a Review Score of 9.6 (9.647) out of 10, based on 20 reviews in the last 2 years.
Over all time St Stephens has 61 reviews.

Overall Experience
  • 42
  • 17
  • 1
  • 0
  • 1
Date Published
  • 61
  • 5
  • 13
  • 20
  • 41
Reviewer Connection to St Stephens
  • 23
  • 14
  • 9
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Mark (Son of Resident) published on 19 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
St Stephens have cared for my father for several years now, and in this time I have found the to be loving and caring towards him. He enjoys the food and has a lovely room. They have a thankless task on their hands but will always give 110% with a smile. Thank you St Stephens.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.647)

Overview of Review Score

The Review Score of 9.6 (9.647) out of 10 for St Stephens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.672 for St Stephens is calculated as follows: ( (181 Excellents x 5) + (35 Goods x 4) + (9 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 232 Ratings = 4.672
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for St Stephens is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (1)

Jeannette

Jeannette Matthews

Job Title: Home Manager

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.


Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.


Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Stephens to verify any information. View our terms and conditions. St Stephens has an Enhanced Service - more info.