St Stephen's

Mum was 94 yesterday and had the best day. The staff made such a fuss of her. In the afternoon the band played and again she was the centre of attention. The kitchen baked a lovely cake and everyone sang Happy Birthday. It is a long time since I have seen her so animated. Thank you all.

Initially ignored by staff although rang the bell several times, over ten-minute wait in the rain! Finally let in to see resident, opted to sit in the lounge, but could not get out of her room due to automatic door lock, she has dementia and forgot the code so waited until staff eventually responded to call bell. Asked staff why she was locked in, and questioned fire regulations, on leaving we were locked in the reception area, ignored by staff for fifteen minutes before exiting the home. Not impressed by the visit.

My questions, however trivial, were answered with kindness and patience. I would be very happy for my husband to it his home.

My dad was on respite at St Stephens care home for a week in February. The staff at the home were very friendly from the moment my dad's respite started. All the staff went above and beyond for my dad. The management team supported my dad and myself when my dad came on respite. This was a first for both of us. The activities are brilliant and my dad enjoyed joining in. My dad really enjoyed his stay and said he can't wait till his next respite there.

Very good and helpful, no problems at all, first class.

All good staff, all very good.

So appreciative of the care and support at St Stephens. My husband has dementia and I was exhausted looking after him. Now I have my life back! My thanks to all staff, you are the best, and the mid-morning cup of tea is so welcome when I visit.

My father has been in the home since January 2023. He has settled in really well. The care he's been receiving has been brilliant, everyone has been really friendly. It gives me peace of mind to know he is looked after really well. I cannot fault any member of staff at all.

My mother has only been a resident at St Stephens care home since early July, but in that short time she has received excellent care. I think it will take Mum a while to settle and I cannot say she is happy living in residence care and has decided to stop eating as she normally would. The staff have been brilliant in helping Mum to settle in and encouraging her to eat properly. One member of staff on the care team told Mum she was going to the local supermarket and offered to buy her anything she might fancy for her tea. Whenever I talk to a member of the care team, they seem to be right up to date with how Mum is doing and quickly raise any concerns they have with me. I cannot fault the care she is receiving and would have no hesitation in recommending St Stephens to anyone, should they need the services of a care home.

The staff have been very good. Also, the carers have been very good. They have a very good attitude when they talk to you. The care has been very good. The carers work very hard. They do care for their residents. I can not fault any carers, they do care. I'm delighted to have met them. All the staff are fantastic.

St Stephens have been excellent to my dad. The help and care he has received has been amazing. All the staff have been amazing to Dad and have been a big help. The staff have been great company for Dad and have always been willing to have a laugh with him. The staff have been very kind, to both myself and my dad.

My dad came in for two weeks of respite, and we couldn't have asked for better care. All the staff throughout the home (all departments) were caring, kind and compassionate towards my dad and also ourselves. It was a nice, friendly atmosphere. We could visit anytime, and the staff were always on hand to chat about my dad's case. His room was clean and comfy with a TV, much to his delight. The food, drinks, etc, were well-balanced and good.

My mum stayed here for a fortnight while I went on a trip abroad. I was a little worried as Mum has lived alone with her dog for many years. I just couldn't let her stay in her flat, even with four carer visits a day, as she wouldn't be safe. The place is absolutely brilliant, as are all of the staff. Mum had a lovely room, and there was a choice of lounges where she could sit and watch TV, or she could interact with other residents. There is a nice garden at the back where she could go, with a carer, for a ciggy when she wanted one, although she didn't actually smoke as much as I'd thought she would. Mum looked so well when I collected her. Physically anyway. She was clean and well-fed. I did have to remove Honey (dog) from my mum a few weeks back as she really wasn't caring for her properly, so Honey (dog) lives with me and my cats. She is currently in the inpatient wing awaiting a room in a care home. I really do hope that she can go back to St Stephen's.

Since my sister moved to St Stephens, she seems very happy. The staff and carers are very friendly and helpful. It's really good that they bring them from their rooms so they have people around them and not sat in their rooms alone. When we visit, they all seem to make us feel welcome and willing to answer any questions we need to ask.

I must congratulate the new management team, carers and kitchen staff. There are two particular members of staff that are particularly outstanding. My ex-husband was discharged back to the home with end-of-life care. They refused to give up on him and they have our family's heartfelt thanks. I was always made welcome and observed the care and kindness shown to all the residents even those most challenging. I can honestly say St Stephens isn't just a care home it is a family.

The food was always lovely, with plenty of choices. Christmas day lunch was beautiful.

My mother has been at St Stephen's for 6 years now and during that time has been well looked after I have no major concerns with the care or support she has been given. I have also found the staff and management very helpful to me when I have any type of questions regarding my mother or the care home in general.

My aunt is now happy at St Stephens, which in turn, makes us happy.

The staff interaction is kind and respectful. I have been made to feel welcome; I can visit when I wish. Over the years, I have been listened to and dealt with promptly. I have seen so much love and kindness shown to my mum and other residents and compassion when people have felt stressed with their confusion from dementia. I can't speak highly enough of the staff.

Very pleased with my mothers care. Staff are excellent, provide a first-class service. The home is well managed and is always clean and friendly. Nothing is too much trouble. Could not ask for better care for my mother.