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St Stephen's

St Stephen's Terrace, Droitwich Road, Worcester, Worcestershire WR3 7HU
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The activities are brilliant and my dad enjoyed joining in.D R(Son of Resident/Service User)
St Stephen's, Worcester
Mum was 94 yesterday and had the best day. The staff made such a fuss of her.Jan G(Daughter of Resident/Service User)
St Stephen's, Worcester
I cannot fault the care she is receiving and would have no hesitation in recommending St StephensJonathan M(Son of Resident/Service User)
St Stephen's, Worcester

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with...  

Care Provided by St Stephen's

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 51 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,300 - £1,300£1,500 - £1,500
Residential Dementia Care£1,300 - £1,300£1,500 - £1,500

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact St Stephen's to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Netty Matthews (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1999

Room Information

  • Single Rooms (51)
  • Single Rooms with ensuite Wet Room (14)

Visiting

  • Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows 08:00-10:30 12:30-13:30 16:45-17:45 Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.

Parking

  • Free parking on site and nearby street parking available.

St Stephen's Reviews (66)

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9.7

St Stephen's has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years. Over all time St Stephen's has 66 reviews.

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Showing 66 reviews matching selected criteria
Review from Francis (Relative of Resident) published on 15 August 2024 Submitted via Postal Card
Overall Experience

Initially ignored by staff although rang the bell several times, over ten-minute wait in the rain! Finally let in to see resident, opted to sit in the lounge, but could not get out of her room due to automatic door lock, she has dementia and forgot the code so waited until staff eventually responded to call bell. Asked staff why she was locked in, and questioned fire regulations, on leaving we were locked in the reception area, ignored by staff for fifteen minutes before exiting the home. Not impressed by the visit.

Reply from Netty Matthews, Home Manager at St Stephen's

We appreciate you sharing your feedback although we must state categorically in respect of your comment that your relative was locked in her bedroom, that this is entirely inaccurate as bedroom doors do not have locks or the coded system you refer to. Whilst this is not the appropriate forum to...  

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Review from Tracey P (Wife of Resident) published on 24 May 2024 Submitted via Postal Card
Overall Experience
I was made to feel very welcome during my visit to St Stephens. I was very reassured to see a happy, relaxed and family atmosphere.

My questions, however trivial, were answered with kindness and patience. I would be very happy for my husband to it his home.

Reply from Jeanette Matthews, Home Manager at St Stephen's

Thank you very much for your lovely review and feedback about our home and that our team were able to answer your questions that you had. It is heartwarming to hear that you feel your husband would be happy. We will share with the team your feedback. Thank you

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Review from D R (Son of Resident) published on 15 March 2024 Submitted via Website
Overall Experience

My dad was on respite at St Stephens care home for a week in February. The staff at the home were very friendly from the moment my dad's respite started. All the staff went above and beyond for my dad. The management team supported my dad and myself when my dad came on respite. This was a first for both of us. The activities are brilliant and my dad enjoyed joining in. My dad really enjoyed his stay and said he can't wait till his next respite there.

Reply from Jeanette Matthews, Home Manager at St Stephen's

Thank you for such a lovely review. We are so pleased to hear that your father enjoyed his stay with us. We are happy to hear your experience for the first time was supportive, caring and enjoyable. We look forward to you coming to stay with us again. Our team will be delighted to hear of your review and will be shared.

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Review from Keith B (Son of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience

Very good and helpful, no problems at all, first class.

Reply from Jeanette Matthews, Home Manager at St Stephen's

Thank you for taking the time to review. We are happy to hear that your loved one is happy at St Stephen's, that you feel happy with the care she receives and that you feel the staff deliver a first-class service. Your review will be shared with the team and we are sure they will find this deserving.

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Review from David S (Son of Resident) published on 21 February 2024 Submitted via Postal Card
Overall Experience

All good staff, all very good.

Reply from Netty Matthews, Home Manager at St Stephen's

Dear David, Thank you for your kind feedback. Kind regards.

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Review from E H (Wife of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

So appreciative of the care and support at St Stephens. My husband has dementia and I was exhausted looking after him. Now I have my life back! My thanks to all staff, you are the best, and the mid-morning cup of tea is so welcome when I visit.

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Review from Jacqueline H (Daughter of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

My father has been in the home since January 2023. He has settled in really well. The care he's been receiving has been brilliant, everyone has been really friendly. It gives me peace of mind to know he is looked after really well. I cannot fault any member of staff at all.

Reply from Chante Woodley, Marketing Coordinator at St Stephen's

Thank you for sharing your positive feedback. We're glad to hear that your father has settled in well and that he's been receiving excellent care. At St Stephens we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from Jonathan M (Son of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

My mother has only been a resident at St Stephens care home since early July, but in that short time she has received excellent care. I think it will take Mum a while to settle and I cannot say she is happy living in residence care and has decided to stop eating as she normally would. The staff have been brilliant in helping Mum to settle in and encouraging her to eat properly. One member of staff on the care team told Mum she was going to the local supermarket and offered to buy her anything she might fancy for her tea. Whenever I talk to a member of the care team, they seem to be right up to date with how Mum is doing and quickly raise any concerns they have with me. I cannot fault the care she is receiving and would have no hesitation in recommending St Stephens to anyone, should they need the services of a care home.

Reply from Lumi Safta, Regional Support Manager at St Stephen's

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your mother is receiving at St Stephens. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review from Anthony D (Resident / Service User) published on 9 August 2023 Submitted via Postal Card
Overall Experience

The staff have been very good. Also, the carers have been very good. They have a very good attitude when they talk to you. The care has been very good. The carers work very hard. They do care for their residents. I can not fault any carers, they do care. I'm delighted to have met them. All the staff are fantastic.

Reply from Chante Woodley, Marketing Coordinator at St Stephen's

Thank you for your feedback. We will let the team at St Stephens Care Home know of your kind words. At Gold Care Homes we strive to provide exceptional care service to all our residents. Best wishes.

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Review from Rebecca D (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card
Overall Experience

St Stephens have been excellent to my dad. The help and care he has received has been amazing. All the staff have been amazing to Dad and have been a big help. The staff have been great company for Dad and have always been willing to have a laugh with him. The staff have been very kind, to both myself and my dad.

Reply from Chante Woodley, Marketing Coordinator at St Stephen's

Thank you for your positive review. We are happy to have you and you father as part of the family at St Stephens Care Home and we will pass on your kind words to the team. We will continue to provide the best care for all our residents at Gold Care Homes. Kind regards.

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Review from J F (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card
Overall Experience

My dad came in for two weeks of respite, and we couldn't have asked for better care. All the staff throughout the home (all departments) were caring, kind and compassionate towards my dad and also ourselves. It was a nice, friendly atmosphere. We could visit anytime, and the staff were always on hand to chat about my dad's case. His room was clean and comfy with a TV, much to his delight. The food, drinks, etc, were well-balanced and good.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephen's

Thank you very much for taking out the time to leave us an amazing review of St Stephens care home. We are so delighted to hear that you’re satisfied with the quality of care your dad received during his stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind Regards.

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Review from Nicola P (Daughter of Resident) published on 8 June 2023 Submitted via Website
Overall Experience

My mum stayed here for a fortnight while I went on a trip abroad. I was a little worried as Mum has lived alone with her dog for many years. I just couldn't let her stay in her flat, even with four carer visits a day, as she wouldn't be safe. The place is absolutely brilliant, as are all of the staff. Mum had a lovely room, and there was a choice of lounges where she could sit and watch TV, or she could interact with other residents. There is a nice garden at the back where she could go, with a carer, for a ciggy when she wanted one, although she didn't actually smoke as much as I'd thought she would. Mum looked so well when I collected her. Physically anyway. She was clean and well-fed. I did have to remove Honey (dog) from my mum a few weeks back as she really wasn't caring for her properly, so Honey (dog) lives with me and my cats. She is currently in the inpatient wing awaiting a room in a care home. I really do hope that she can go back to St Stephen's.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephen's
Thank you very much for your fantastic review of St Stephens care home. It was our pleasure to care for your mother, and we are so glad you are very happy with the way we looked after her. We were so delighted to have you both as part of our St Stephens family. We shall ensure all the St Stephens team sees your wonderful words of appreciation to them.

Best Wishes.

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Review from Ann S (Sister of Resident) published on 12 April 2023 Submitted via Postal Card
Overall Experience

Since my sister moved to St Stephens, she seems very happy. The staff and carers are very friendly and helpful. It's really good that they bring them from their rooms so they have people around them and not sat in their rooms alone. When we visit, they all seem to make us feel welcome and willing to answer any questions we need to ask.

Reply from Priyanka Gadhe, Marketing Administrator at St Stephen's

Thank you for taking out the time to leave us a review. We are glad to hear that you’re satisfied with the quality of care your sister is receiving during her stay. At St Stephens care home, we strive to provide exceptional care service to all our residents. Kind regards.

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Review from Sharon D (Ex Family Member) published on 24 February 2023 Submitted via Postal Card
Overall Experience

I must congratulate the new management team, carers and kitchen staff. There are two particular members of staff that are particularly outstanding. My ex-husband was discharged back to the home with end-of-life care. They refused to give up on him and they have our family's heartfelt thanks. I was always made welcome and observed the care and kindness shown to all the residents even those most challenging. I can honestly say St Stephens isn't just a care home it is a family.

Reply from Katrina Riches, Home Manager at St Stephen's

Thank you so much for your wonderful feedback. We all miss him here at St Stephens and seeing you. You will always be family to us all.

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Review from D J (Respite Resident) published on 21 February 2023 Submitted via Website
Overall Experience
I came to stay for some respite, I have to say the stay was very good, I was supported with all I needed.
My room was lovely, staff were very friendly and approachable.
I see there are improvement works going on in the building, which can only mean it gets better as some areas are tired.

The food was always lovely, with plenty of choices. Christmas day lunch was beautiful.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephen's

Thank you for taking the time to leave us such a lovely review and for your positive comments about our home and recognition of the team at St Stephens Care Home. We are working on decorating some areas of the home, currently, therefore, it will all be looking fresh and beautiful soon. The care and...  

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Review from Andrew P (Son of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

My mother has been at St Stephen's for 6 years now and during that time has been well looked after I have no major concerns with the care or support she has been given. I have also found the staff and management very helpful to me when I have any type of questions regarding my mother or the care home in general.

Reply from Roksana Senanayake, Senior Customer Relations Manager at St Stephen's

Thank you, Andrew, for letting us know how we are doing at St Stephens Care Home. The care and well-being of every resident are our number one priority, and it is rewarding to have such positive feedback about how we are doing. I will pass on your kind comments to the staff team.

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Review from A F (Niece of Resident) published on 29 June 2022 Submitted via Website
Overall Experience
St Stephens is where my aunt lives and has done for a little time now. For a long time she hasn't been settled and would often ask to leave and live elsewhere.
Recently that has changed, and I think that is down to the new management team that has come in and started to make big improvements within the home, from educating staff to decor; well done, it's nice to see such a strong, approachable, honest management team. Keep up this hard work!
The home has been in hot water recently, but we, as a family, can see how much it has improved over the last couple of months.
The staff are brilliant, so caring and courteous, and the care is now fantastic. Well done, care team.
The food, what can I, say about the food - oh my days, it's amazing - shame its not available as a take-out option as I would be ordering daily.

My aunt is now happy at St Stephens, which in turn, makes us happy.

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Review from W N (Daughter of Resident) published on 26 November 2021 Submitted via Postal Card
Overall Experience

The staff interaction is kind and respectful. I have been made to feel welcome; I can visit when I wish. Over the years, I have been listened to and dealt with promptly. I have seen so much love and kindness shown to my mum and other residents and compassion when people have felt stressed with their confusion from dementia. I can't speak highly enough of the staff.

Reply from Bernadette Paulson, Home Manager at St Stephen's

Thank you for your review and your kind words... I am very glad that your experience with St Stephens is very positive.

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Review from Linda H (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card
Overall Experience

Very pleased with my mothers care. Staff are excellent, provide a first-class service. The home is well managed and is always clean and friendly. Nothing is too much trouble. Could not ask for better care for my mother.

Reply from Bernadette Paulson, Home Manager at St Stephen's

Thank you for your review and your kind words; I am very glad that your experience with St Stephens is very positive.

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Review from T G (Daughter of Resident) published on 10 November 2021 Submitted via Website
Overall Experience

It’s the staff that make it special. At the heart of this place is the amazing carers! I should name names, but I’m afraid of missing someone out. I see kindness, dedication and genuine care from the folk who look after dad. Thank you! So good to see a refurbishment.

Reply from Bernadette Paulson, Home Manager at St Stephen's

Thank you for your kind words, and I am so happy that you have taken the time to review the home and praise the care team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 03 April 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (23) & Events (1)

News
  • 15 Jul 2026

    Creativity has always played an important role in life here at St Stephen’s Care Home, and over the past month we’ve loved seeing our residents continue to embrace every opportunity...

  • 13 Jul 2026

    If there’s one thing we’ve enjoyed plenty of recently at St Stephen’s, it’s music. Over the past couple of months, we’ve welcomed some fantastic entertainers into the home, and every...

  • 04 Jun 2026

    We are delighted to share that St Stephen's Care Home has been named the winner of The Big Draw Legacy Award, recognising the lasting impact that creativity has had within...

Upcoming Events
  • 25 Aug 2026Organiser: St Stephen's

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for St Stephen's.

Meet the Team (1)

Jeannette Matthews
Jeannette MatthewsJob Title:Care Home Manager

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.

Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.

Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.

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