
The activities are brilliant and my dad enjoyed joining in.D R(Son of Resident/Service User)

Mum was 94 yesterday and had the best day. The staff made such a fuss of her.Jan G(Daughter of Resident/Service User)

I cannot fault the care she is receiving and would have no hesitation in recommending St StephensJonathan M(Son of Resident/Service User)

The activities are brilliant and my dad enjoyed joining in.D R(Son of Resident/Service User)

Mum was 94 yesterday and had the best day. The staff made such a fuss of her.Jan G(Daughter of Resident/Service User)

I cannot fault the care she is receiving and would have no hesitation in recommending St StephensJonathan M(Son of Resident/Service User)

St Stephen's has an excellent reputation as a home with a friendly, welcoming atmosphere to everyone offering comfortable accommodation. Their aim is to ensure the residents feel at home, relaxed and safe in the knowledge that friendly and trained staff are on hand to provide any assistance needed. St Stephen's home specialises in complicated care such as Alzheimer’s, old age and physical disability and the staff are well equipped with...
Care Provided by St Stephen's
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 51 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact St Stephen's for full pricing details and T&Cs.
Contact St Stephen's to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Netty Matthews (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1999
Room Information
- Single Rooms (51)
- Single Rooms with ensuite Wet Room (14)
Visiting
- Visitors are welcome anytime, but are kindly requested to avoid mealtimes as follows 08:00-10:30 12:30-13:30 16:45-17:45 Friends and family are welcome to dine with residents, and 24 hours notice is preferred to ensure the home can accommodate the request.
Parking
- Free parking on site and nearby street parking available.
St Stephen's Reviews (66)
St Stephen's has a Review Score of 9.7 (9.686) out of 10, based on 21 reviews in the last 2 years.
Over all time St Stephen's has 66 reviews.
My father appears happy and content. The care he receives is appropriate for his needs. He is a sociable person and is pleased with the input given by staff members.
Thank you very much for taking the time to review St Stephens, and we are happy as a team that your Father is pleased with the care he receives.
My mother is very well cared for. She has advanced Alzheimer's and is very confused. Staff are patient with her and very reassuring. The home smells pleasant and is very clean. There are plenty of activities for residents. I have been into a lot of care homes and this home is the only one I liked. The staff are friendly and accommodating, patient and caring. I feel reassured leaving my mother in their care.
Hi Alison, thank you for taking the time to leave us a review. We are so pleased to hear that you are satisfied with the care your mother is receiving and you are comfortable with trusting Gold Care Homes. Comments like yours are always such a wonderful boost for the team.
Wishing you well.
Overall the care home and staff are satisfactory. There have been a few issues which have been solved quickly.
Thank you, we appreciate your very generous feedback - Best regards.
I always comment that I would be very happy to use a similar home if I can find one near to my home address.
The staff all deserve a special mention.
Thank you for your very generous feedback. We're always keen to hear the opinions of our residents and relatives about our home, and gain ideas to help improve our home for the better, best regards.
My wife had to go into care as her dementia was getting so bad that I, her husband, could no longer cope. She went into respite care for one week every month for several months at another care home but she then had to go into permanent care and she was offered a place in St Stephens. She and I have never looked back - she is happy in there and she is safe and that safety is a great relief to me. The staff are wonderful and extremely caring and they all love the job they do which goes a very long way in the care home.
Thank you so much for your very kind comment, it's nice to know that we have made a positive difference in both your lives - Best regards.
5 Star accommodation, 5-star staff and management. St Stephens is spotless and the staff are very caring and attentive which is all a family can ask for when looking after their loved ones. Thank you so much for looking after my wife so well.
Fantastic! We're really glad that you think highly of our care home and are very pleased with your response. Best regards
My husband has been at St Stephens care home for two years now.
The staff are so friendly they are wonderful to me and my husband.
Thank you for your review.
Very pleased with Mom's care. Staff are excellent and provide a first class service. The home is well managed and maintained., always clean and friendly. We now know Mom is being well cared for and the staff know exactly how to deal with her needs. Cannot fault St Stephens.
Thank you for your review.
The care is excellent and what is especially good is that I am informed immediately if there are any health concerns and of action taken. This is much appreciated and I would like to thank all concerned.
Wonderful comment, thank you very much for your feedback, we value your opinion- Best regards.
Nothing was too much trouble.
Hard working staff in all departments. Thank you.
Hi Clifford,
Thank you for your kind review.
Best.
Everyone is very kind and caring, helpful and friendly. That was after only a few hours of being there.
Hi Valerie,
Thank you for your kind review.
Best.
Very pleased with the care mum has received. The staff are so caring and helpful. Mum loves the Bingo!
Thank you so much for taking the time to leave this excellent review. We are happy to hear that your mum likes it here and loves the Bingo.
We hope to see you at our ''Vintage Voices'' event on May 18th.
Best regards.
They help her with her food and she is putting on weight which she needed. However, her clothes are still not all labelled with her name and her clothes have gone missing at times.
Dear Gary,
Thank you for your kind words. Happy to hear your wife’s health has improved. I will discuss with the manager your recommendation regarding the labelling of clothes. Happy to hear any further areas you can recommend for improvement.
Very pleased with care since Mum arrived. Good facilities and Mum is being looked after well. Staff are very knowledgeable and helpful. Feeling that the place is being run efficiently.
Hi Andrew,
Thank you for your kind words. Your comments are appreciated.
Joined in with Wednesday afternoon bingo session. Everyone seemed to enjoy the game of bingo and the games team made everyone feel welcome.
Hi Martin,
Thank you for your review. Feel free to recommend any activities you would like introduced into the Care Home.
It was very difficult for me to have to put my husband into care. He is so well looked after that myself and my children are pleased that I let him go. My husband likes the staff and the food.
Hi Marion,
Thank you for your kind review. Placing our loved ones into Care is a very difficult decision. At GCH we understand this and always try to be compassionate and offer the same level of care our residents would receive at home from loved ones.
Happy to hear your thoughts on how we can improve our service further.
Thanks.
My cousin has had to move rooms and now sits looking at a brick wall and sink - not good. The home seems a happy, pleasant atmosphere. Staff are pleasant, friendly and helpful. He's had to take a smaller room now but he seems happy enough. He has a sink in the room but shares a communal toilet, which he's not used to, but puts up with. He likes his privacy, being independent and being able to cook what he wants and drink when he wants to, so he has found this lifestyle hard.
A new manager has just started and has some good ideas to improve the lives of residents. Always found staff approachable and caring.
Have discussed with the new manager, trips out for residents, activities.
No negative experiences so far.
I find my grandmother happy every time we visit. She always appears well looked after and the staff are always friendly.
Every member of staff at St Stephens with whom I have had contact has been loving, caring and dedicated and they have each contributed to making my mother's life as comfortable and as happy as possible.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 03 April 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (23) & Events (1)
- 15 Jul 2026
Creativity has always played an important role in life here at St Stephen’s Care Home, and over the past month we’ve loved seeing our residents continue to embrace every opportunity...
- 13 Jul 2026
If there’s one thing we’ve enjoyed plenty of recently at St Stephen’s, it’s music. Over the past couple of months, we’ve welcomed some fantastic entertainers into the home, and every...
- 04 Jun 2026
We are delighted to share that St Stephen's Care Home has been named the winner of The Big Draw Legacy Award, recognising the lasting impact that creativity has had within...
- 25 Aug 2026Organiser: St Stephen's
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for St Stephen's.
Meet the Team (1)

Jeanette Matthews has over 20 years of experience in the care sector, particularly in dementia care. She has achieved a level 5 qualification in leadership and managing health and social care services and is recognised as a champion in Dementia studies by Worcestershire University.
Jeanette is driven by a profound passion for maintaining high standards of person-centred care for residents and their families. Her commitment is to ensure that St.
Stephens evokes a genuine sense of home away from home. Striving for excellence, Jeanette actively endorses motivational leadership and positive change, with the ultimate aim of enhancing the lives of residents by bringing joy, happiness, and fulfilment.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Stephen's to verify any information. View our terms and conditions. St Stephen's has an Enhanced Service -more info.