Group: BestCare Ltd

Person in charge: Alisha Chavda (Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Orthopaedic • Parkinson's Disease

Single Rooms: 28

Rooms with ensuite WC: 10

Weekly Charges Guide: Personal Care Single £350 – £500 (These prices are only a guideline, please contact Ellesmere House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Pets by arrangement • Lift • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Ellesmere House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

6.1 Ellesmere House has a Review Score of 6.1 (6.096)

The Review Score of 6.1 (maximum of 10) for Ellesmere House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.9 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Ellesmere House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 2.917 for Ellesmere House is calculated as follows: ( (12 Excellents x 5) + (1 Goods x 4) + (4 Satisfactorys x 3) + (10 Poors x 2) + (9 Very Poors x 1) ) ÷ 36 Ratings = 2.917

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.179 Points relating to the number of positive Reviews for Ellesmere House is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.6 Target = 0.179

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    1
  • Good
    0
  • Satisfactory
    0
  • Poor
    2
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Ellesmere House?

  • Extremely LIKELY
    1
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    2

Reviewer Connection to Ellesmere House

  • Daughter of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Avoid until major changes are made. They were fantastic at the end but not good enough during the very short stay.
There were some lovely staff but not all. Night staff are lovely.

Need more activities as I only ever witnessed them doing 2 over the time of stay.
They wake up, sit in the lounge and stay there still bed time and it's the same every day so more outings needed too.

Doors need fixing as well as draws and handles.

How likely would you be to recommend Ellesmere House? Extremely Unlikely

Average Rating: 

 2 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Poor

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Very Poor

I have read the reviews on site and when the heating went down this home did everything to accommodate the residents, they had heaters in bedrooms and in the lounge the residents had blankets, my mum was quite warm and comfortable and you can not give water bottles to some residents as they would have opened them and burnt themselves so water bottles could not be an option, this home looks after their residents well and 4 meals a day and snacks in between you could not wish for a better home or care for family member

How likely would you be to recommend Ellesmere House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This home is not a suitable care home for anyone with challenging behaviour, Alzheimers or dementia. The house is an old building which is totally unsafe for anyone suffering from these problems. Staffing levels are not sufficient to monitor residents safely. In addition, some of the staff are ill-trained in dementia care. The garden is very neglected and not safe or secure for residents. In February the central heating boiler broke down and residents, some of them very frail and vulnerable were without central heating and hot water for 12 days. A shameful and unacceptable situation for residents and something that should have been addressed far sooner by the owners of the care home.

How likely would you be to recommend Ellesmere House? Extremely Unlikely

Average Rating: 

 1.8 out of 5

Overall Standard: Very Poor

Facilities: Very Poor

Care / Support: Poor

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Very Poor

Rooms: Poor

Value for Money: Poor

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Awards / Recognitions

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Job Vacancies

Staff Profiles

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Care Home Idol 2016

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